Sierra Wireless AirCard 330U User manual

Sierra Wireless

AirCard®330U

www.sierrawireless.com

QUICK START GUIDE

GUIDE DE DÉMARRAGE RAPIDE

Welcome to the AirCard 330U

Quick Start Guide

This Quick Start Guide provides instructions for installing

and using your AirCard 330U.

Your package contains:

• AirCard 330U with TRU-Install

• This Quick Start Guide

• USB cable

• Screen clip

You can use the AirCard 330U with these operating

systems:

• Windows®7

• Windows Vista®

• Windows XP

• Mac OS®X 10.5 or later

Windows and Mac 64-bit editions are also supported.

USB connector

Power LED

Data LED

External antenna connectors

English

The AirCard 330U modem is TRU-Install enabled and

does not require a CD for installation.

Remove the back cover and insert the SIM card as

shown in the illustrations.

Installation

microSD slot

SIM card slot SIM card

Replace the back cover.

Insert the AirCard 330U modem into the USB port.

Windows

The software installation process starts automatically.

Follow the on-screen prompts to install Watcher. If the

installation does not start automatically, see page 7.

Mac OS X

1. Double-click the installer package when it

appears. If the installer package does not appear,

see page 7.

2. Restart your computer when prompted to do so to

complete the installation.

3. After the installation is complete, if the message

“A new network interface has been detected”

appears:

a. Click the Network Preferences... button.

b. In the Network window, click Apply.

Your AirCard 330U is ready to connect.

Windows 7 Mobile Broadband*

To connect to the network using Windows 7

Mobile Broadband:

1. Click the signal strength icon in the system

tray.

The Mobile Broadband connection window opens.

2. Select your network and click Connect.

Note: Features such as SMS are only available by using

Watcher.

*This product has passed Microsoft-designed tests for a

high standard of performance, reliability, and compatibility

with Windows 7.

Using Watcher

Start Watcher (Windows)

To launch Watcher:

• Double-click the Watcher icon on your desktop.

• In Windows Vista or Windows 7, select

Start > All Programs > Sierra Wireless > AirCard

Watcher.

• In Windows XP, select Start > Programs > Sierra

Wireless > AirCard Watcher.

Start Watcher (Mac)

To launch Watcher:

• Click the Watcher icon in the dock.

• In Finder, select Go > Applications > AirCard

Watcher.

The two LEDs show the current status of the AirCard 330U

modem.

LED Operation

Color / State

Power LED Data LED

Off Not powered

Unable to

detect service

Blinking —

LTE network

detected

Blinking

Firmware is

updating.

Do not remove

your AirCard

330U.

4G network

detected

Blinking Initializing

2G network

detected

Solid —

Connected to a

LTE network

Solid Powered on

Connected to a

4G network

Solid AirCard 330U

error

Connected to a

2G network

For LED troubleshooting information, see page 10.

Remove the AirCard 330U modem

Windows

1. Exit Watcher.

2. Remove the AirCard 330U modem by pulling it straight

out from the USB port.

Mac OS X

1. Exit Watcher.

2. If a microSD card is inserted in the AirCard 330U

modem, locate the AirCard 330U in Finder, select the

drive, and click the Eject icon.

3. Remove the AirCard 330U modem by pulling it straight

out from the USB port.

View the User Guide

The User Guide provides additional operating information,

troubleshooting suggestions, and speciﬁcations for the

AirCard 330U modem.

• In Windows XP, select Start > Programs > Sierra

Wireless and then double-click the PDF ﬁle.

• In Windows Vista or Windows 7, select Start > All

Programs > Sierra Wireless and then double-click the

PDF ﬁle.

• In Mac OS X, in Finder, select Go > Applications >

Sierra Wireless and then double-click the PDF ﬁle.

sta

does

not start automaticall

(

Windows

)

or I don't

see the Installer packa

(

Mac

)

e-c

Compute

(

Windows XP

)

(

Windows Vista, Windows 7

)

our desktop

. Click the

TRU

nsta

ve.

er t

TRU

nsta

ve, open t

nfolder and

double-clic

Setu

.ex

. Follow the on-screen

rom

to install the software

For additional information about the AirCard 330U

refer

to the User

uide. If the software failed to install, you’ll

ﬁnd the

ser

uide in M

omputer > TRU-Install >

(

Windows XP

)

omputer > TRU-Install > Win

(Windows Vista, Windows 7).

Mac OS

ou do not see the Watcher window:

pen

nder

ces

clic

Air

ard

330U

. Double-click the installer package

For additional information about

our Air

ard 330U, refer

to the User

uide.You’ll ﬁnd it in

nder > Appl

cat

ons >

ierra Wireless

Frequent

Questions

Does the latest version of Watcher work with

my other Sierra Wireless modems?

es, Watcher is backwards com

atible with all Sierra

Wireless USB and ExpressCard modems. It is not

compatible with non-Sierra Wireless products.

When do I use the extension cable?

If the orientation of your computer’s USB port or the thick-

ness of your computer are such that pressure is applied

to the end or side of the AirCard 330U, you may damage

the AirCard 330U or your computer. In such cases, do not

insert the AirCard 330U directly into your computer’s USB

port. Use the USB extension cable and laptop clip instead.

What are some ways I can optimize my data

usage?

• Close any unnecessary applications running in the

background.

• Set the web browser’s home page to a web site with

minimal graphics (e.g. Google™).

• Conﬁgure automatic software updates to notify you

before installation begins.

• Conﬁgure Outlook®, Entourage®, or Mail to retrieve

emails less frequently or to retrieve them manually.

• Conﬁgure Outlook, Entourage, or Mail to download

email headers only (i.e. not the full email).

What tools are available to help me monitor

my data usage?

You can keep track of your data usage in Watcher. For

details, see the User Guide (available in Windows — Start

> All Programs > Sierra Wireless and in Mac Finder,

select Applications > Sierra Wireless).

You can set Watcher to automatically check for updates.

For more information see the Watcher Help (select Help >

Help topics.)

Unable to connect?

1. Check the physical connection of the AirCard 330U.

(Remove and reinsert it.)

2. Try another USB port. Do not use a hub or any external

equipment.

Once connected, what do I do if I have trouble

with my email account or Internet browser?

1. Check the browser settings:

a. Select File. Ensure there is no check mark next to

“Work Ofﬂine”.

b. Select Tools > Internet Options.

• General tab. Delete Cookies and Temp ﬁles,

and clear History.

• Privacy tab. Disable the Pop-up Blocker.

• Connections tab > LAN settings. Ensure that

all check boxes are clear (no check marks).

• Advanced tab. Restore Default settings.

2. Consult the help systems on your email or Internet

browser to ﬁnd troubleshooting help speciﬁc to what

you are doing.

Table of contents

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