Sierra Wireless AirCard 326U User manual

Sierra Wireless

AirCard®326U

www.sierrawireless.com

QUICK START GUIDE

Welcome to the AirCard 326U

USB Modem

This Quick Start Guide provides instructions for installing

and using your AirCard USB modem.

Your package contains:

• AirCard 326U USB modem with TRU-Install

• This Quick Start Guide

You can use the AirCard 326U with these operating

systems:

• Windows®7

• Windows Vista®

• Windows XP (Service pack 3 or later)

• Mac OS®X 10.5 or later

Windows and Mac 64-bit editions are also supported

USB connector

Power LED

Data LED

SIM card slot is under the back cover. See page 3 for

details.

LEDs

microSD slot

This TRU-Install enabled and does not require a CD for

installation.

Remove the back cover and insert the SIM card as

shown in the illustrations.

Installation

SIM card slot

SIM card

Replace the back cover.

microSD slot

Insert the modem into the USB slot.

Once the software is installed, the modem searches

for a network. When the modem ﬁnds a network, the

Connect button in Watcher becomes available.

Click Connect to connect to the Internet.

Windows

The software installation process starts automati-

cally. Follow the on-screen prompts to install Sierra

Wireless AirCard Watcher®software. If the installation

does not start automatically, see page 8.

Mac OS X

Double-click the installer package when it appears. If

the installer package does not appear, see page 9.

After the installation is complete, the message “A

new network interface has been detected” appears.

1. Click the Network Preferences... button.

2. In the Network window, click Apply.

Your modem is ready to connect.

Windows 7 Mobile Broadband*

To connect to the network using Windows 7

Mobile Broadband:

1. Click the signal strength icon in the system tray.

The Mobile Broadband connection window opens.

2. Select your network and click Connect.

Note: Features such as SMS are only available by using

Watcher.

*This product has passed Microsoft-designed tests for a

high standard of performance, reliability, and compatibility

with Windows 7.

Using Watcher

Start Watcher (Windows)

To launch Watcher:

• Double-click the Watcher icon on your desktop.

• In Windows Vista or Windows 7, select

Start > All Programs > Sierra Wireless > AirCard

Watcher.

• In Windows XP, select Start > Programs > Sierra

Wireless > AirCard Watcher.

Start Watcher (Mac)

To launch Watcher:

• Click the Watcher icon in the dock.

• In Finder, select Applications > Sierra Wireless >

AirCard Watcher.

The two LEDs show the current status of the modem.

LED Operation

Color / State

Power LED Data LED

Off

Not powered

Unable to

detect service

Blinking

Firmware is

updating.

Do not remove

your AirCard

326U.

3G+ network

detected

Blinking Initializing

2G network

detected

Solid Powered on

Connected to

a 3G+ network

Solid AirCard 326U

error

Connected to

a 2G network

For troubleshooting information related to the LEDs, see

page 10.

Removing the modem

Windows

1. Exit Watcher.

2. Remove the modem by pulling it straight out from the

USB port.

Mac OS X

1. Exit Watcher.

2. If a microSD card is inserted in the modem, locate the

microSD card drive in Finder and click the Eject icon.

3. Remove the modem by pulling it straight out from the

USB port.

View the User Guide

The User Guide provides additional operating informa-

tion, troubleshooting suggestions, and speciﬁcations for

the modem.

• In Windows Vista or Windows 7, select Start > All

Programs > Sierra Wireless and then double-click the

PDF ﬁle.

• In Windows XP, select Start > Programs > Sierra

Wireless and then double-click the PDF ﬁle.

• In Mac OS X, in Finder, select Applications >

Sierra Wireless and then double-click the PDF ﬁle.

What do I do if the software installation does

not start (Windows) or I don't see the Installer

package (Mac)?

Windows

1. Double-click Computer (Windows Vista, Windows 7) or

My Computer (Windows XP) on your desktop.

2. Click the TRU-Install drive.

3. Under the TRU-Install drive, open the Win folder and

double-click Setup.exe. Follow the on-screen prompts

to install the software.

Frequently Asked Questions

Does the latest version of Watcher work with

my other Sierra Wireless modems?

Yes, Watcher is backwards compatible with all Sierra Wire-

less USB and ExpressCard modems. It is not compatible

with non-Sierra Wireless products.

You can set Watcher to automatically check for updates.

For more information see the Watcher Help (select Help >

Help topics. )

Troubleshooting

Where can I ﬁnd get more information and up-

dates for the 326U modem?

For additional information, refer to the User Guide (see

page 7) or the Watcher Online Help. For ﬁrmware and soft-

ware updates, visit www.sierrawireless.com/support.

Unable to connect?

1. Check the physical connection of the modem. (Remove

and reinsert it.)

2. Try another USB port. Do not use a hub or any external

equipment.

Once connected, what do I do if I have trouble

with my email account or Internet browser?

1. Check the browser settings:

a. Select File. Ensure there is no check mark next to

“Work Ofﬂine”.

b. Select Tools > Internet Options.

• General tab. Delete Cookies and Temp ﬁles, and

clear History.

• Privacy tab. Disable the Pop-up Blocker.

• Connections tab > LAN settings. Ensure that all

check boxes are clear (no check marks).

• Advanced tab. Restore Default settings.

Mac OS X

If you do not see the installer package:

1. Open Finder.

2. Under Devices, click AirCard 326U.

3. Double-click the installer package.

For additional information about your modem, refer to the

User Guide. In Finder, select Applications >

Sierra Wireless > AirCard Watcher.

For additional information, refer to the User Guide. If the

software failed to install, you’ll ﬁnd the User Guide in

Computer > TRU-Install > Win (Windows Vista,

Windows 7) or My Computer > TRU-Install > Win

(Windows XP) .

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