Sierra Wireless HSPA Modem User manual

2130961

Rev 1.3

HSPA Modem Installation Guide

Preface

Rev 1.3 May. 09 3

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(thatis,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere

blastingisinprogress,whereexplosiveatmospheresmaybe

present,nearmedicalequipment,nearlifesupportequipment,

oranyequipmentwhichmaybesusceptibletoanyformof

radiointerference.Insuchareas,theSierraWirelessmodem

MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan

transmitsignalsthatcouldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. Sierra Wireless

modems may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Limitation of

Liability Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

HSPA Modem Installation Guide

42130961

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878 7,053,843 7,106,569 7,145,267

7,200,512 7,295,171 7,287,162 D442,170 D459,303

D599,256 D560,911

andotherpatentspending.

Thisproductincludes

technologylicensedfrom:

ManufacturedorsoldbySierraWirelessoritslicenseesunder

oneormorepatentslicensedfromInterDigitalGroup.

Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkof

SierraWireless.Watcher®isatrademarkofSierraWireless,

registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,theredwavedesign,

thered‐tippedantenna,andTRU‐Installaretrademarksof

SierraWireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

WindowsVista®isaregisteredtrademarkofMicrosoftCorpo‐

ration.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.Usedunderlicense.

Macintosh®isatrademarkofAppleInc.,registeredintheU.S.

andothercountries.

QUALCOMM

Preface

Rev 1.3 May. 09 5

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

ConsultourWebsiteforup‐to‐dateproductdescriptions,

documentation,applicationnotes,firmwareupgrades,trouble‐

shootingtips,andpressreleases:

www.sierrawireless.com

Revision History

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Revision

number Release

date Changes

1.0 April 2008 New document

1.1 May 2008 Revised instructions for inserting the SIM card.

1.1B Sept. 2008 Updated FCC information

1.1C Sept. 2008 Updated FCC information

1.2 Oct. 2008 Updated FCC information

1.3 May 2009 Included instructions for ExpressCard installation, removed Watcher

operation and icons, deleted QUALCOMM patent numbers

HSPA Modem Installation Guide

62130961

Rev 1.3 May. 09 7

Contents

Introducing the HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

About the HSPA modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Overview of installation steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Insert the modem into the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connect to the network (Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Attach the modem to the lanyard (USB modems only) . . . . . . . . . . . . . . . . . 19

Using your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

USB modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

ExpressCard modem features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the microSD card (some models only). . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Disabling the microSD card slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the extension cable and clip (USB modems only). . . . . . . . . . . . . . . . 26

HSPA Modem Installation Guide

82130961

Care and Maintenance of Your HSPA Modem . . . . . . . . . . . . . . . . . . . . . . . . . .27

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 29

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Regulatory information for North America. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Rev 1.3 May. 09 9

11: Introducing the HSPA Modem

• Your account and

coverage area

• Modem software

• Frequency band

support About the HSPA modem

TheHSPAthirdgeneration(3G)wirelessmodemenablesyou

toconnecttotheInternet,sendandreceiveemail,connecttoa

corporatenetworkorvirtualprivatenetwork(VPN),orview

streamingvideo,withouttheneedforacable.

Dependingonthemodemmodel,theHSPAmodemcan

connecteithertoaTypeAUSBportoranExpressCard®slot

onyourcomputer.ThisInstallationGuideincludesinstruc‐

tionsforbothtypesofmodem.

ThemodemisTRU‐Installenabled.Alltherequiredsoftware

isonthemodem.Whenyousetupyourmodem,thesoftware

isinstalledonyourcomputer.Youdonotneedaninstallation

CD.

Themodemhasabuilt‐inantenna.SomeHSPAmodem

modelsincludeaslotthataccommodatesamicroSDexternal

memorycard.Dependingonyourserviceprovider,a

microSDcardmaybeincludedinyourpackage,oryoumay

needtopurchaseitseparately.

Your account and coverage area

Note: If you purchased the

modem from a GSM service

provider, you may already have

an account and a SIM card.

Otherwise, your retailer should

be able to give you the names of

companies that provide these

items.

YoumusthaveanaccountwithaGSMserviceprovidertouse

themodem.Tousethemodem’s3Gcapability,youraccount

mustbewithaserviceproviderthatoffersHSDPA/HSUPAor

UMTSservice.(Themodemisbackwardscompatiblewith2G

service.)

Whenyouobtainyouraccount,youaregivenaSubscriber

IdentityModule(SIM)cardcontainingaccountinformation.

Beforeyouusethemodem,youmustinserttheSIMcardinto

it.

HSPA Modem Installation Guide

10 2130961

Yourabilitytoobtainservicedependsonthesefactors:

Note: The fee for service is

usually higher when you are

roaming (connected to a network

other than the one belonging to

your service provider).

•Networkcoverage—Youmustbewithinthenetwork

coveragearea.

•Serviceprovider—Ifyouarewithinthecoverageareaofa

networkthatisnotoperatedbyyourownserviceprovider,

youcanobtainserviceonlyifthereisaroamingagreement

betweenyourserviceproviderandthenetworkoperator.

•Accountprovisions—Youraccountmayrestrictyour

usagetocertainnetworksorlimittheamountoftimeyou

canusethenetwork.

•Frequencyband—Youcannotconnecttonetworks

operatinginbandsnotsupportedbyyourmodem,

regardlessofroamingagreementsoraccountprovisions.

MostserviceprovidershavecoveragemapsontheirWebsites.

Modem software

Themodemcomeswithconnectionmanagementsoftware.

Dependingonyourcarrier,itmaycomewithcarrier‐specific

softwareorthefollowingsoftwaremadebySierraWireless:

•SierraWirelessWatcher®forWindowsor3GWatcherfor

Mac®.Usethissoftwaretomanagethemodemand

monitoryourconnections.

•Driversoftwarethatformstheinterfacebetweenthe

modemandyourWindowsoperatingsystem

Frequency band support

Frequencybandssupportedbythemodem:

Technology Bands Location

2G 850 MHz (cellular band) North America

900 MHz (EGSM band) Europe

1800 MHz (DCS band) Europe and Asia

1900 MHz (PCS band) North America

Table of contents

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