Sierra Wireless PinPoint X User manual

CoverTitle

PinPoint X

Quick Start Guide

for Verizon

20070914

Rev 1.0

Rev 1.0 Mar.10 23

Activating your PinPoint X on the Verizon

Network

•Automatic

Activation

•Setup Wizard

•Hardware

Installation

•Indicator Lights

•Mounting This Quick Start guide provides step-by-step directions for activating

your PinPoint X on Verizon’s network.

Tip:

For additional configuration options, refer to the User Guide for your

PinPoint X.

Automatic Activation

One of the special features of your PinPoint X for Verizon is the

ability to activate itself automatically. When you first power on

the PinPoint X, it will check to see if it has been activated with

account data. If it finds that it has not yet been activated, the

PinPoint X will attempt to retrieve the account data from the

Verizon network using Over-the-Air Service Provisioning

(OTASP).

Caution:

You need to have an account with Verizon before you

attempt automatic activation. If you have not ordered an account

from Verizon for your PinPoint X, it will not succeed at activating.

a. Attach the antenna to your PinPoint X.

b. Plug the PinPoint X into power.

c. While the LED lights cycle from the outside to the

inside, the PinPoint X is attempting to download its

account information. The download process may take

about a minute or two.

Caution:

Do not move your PinPoint X while it is being programmed.

d. When the lights illuminate, your PinPoint X has

successfully completed OTASP and is registered on

the Verizon network.

PinPoint X 1x/EV-DO

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Setup Wizard

You can find the Setup Wizard installation on the CD which came with your

PinPoint X or on the Sierra Wireless website: http://www.sierrawireless.com/

support/AirLink/default.aspx.Use only the Setup Wizard for Verizon for best

results.

Note: The Setup Wizard

requires the Microsoft

.NET framework v. 1.1 and

Microsoft Windows 98,

Windows 2000, Windows

XP, or later. You can obtain

.NET from Microsoft: http://

www.microsoft.com.

1. Wizard: Starting the Setup Wizard

a. Connect the PinPoint X to your computer using an Ethernet cable or a

serial cable USB cable.

b. Connect the power adapter and antenna to your PinPoint X.

c. Install the Setup Wizard by running VerizonSetupWizard.exe and follow

the prompts.

d. Run the Setup Wizard from the Windows Start menu.

Start>All Programs>AirLink Communications>Setup Wizard>Setup Wizard

Figure 0-1: Setup Wizard

e. Click Next to start the Wizard process.

If you connected your PinPoint X to the port on your computer, select Connected

to an Ethernet/USB Port and use the drop down menu to select the Ethernet

adapter or USB/net connectionon your computer to which the modem is

connected (most computers only have one adapter which will be selected for

you). The default password for the modem is entered for you. Click Next.

e. If you need to update the ALEOS firmware,

change the account information, install the Dial-Up

Networking driver, or want to test the account settings

of your PinPoint X, follow the directions below to use

the Setup Wizard. Otherwise, skip the Wizard steps

and go to the Hardware Installation section.

Rev 1.0 Mar.10 25

Note: If you want to use USB with the Setup Wizard you will need to first install the driver,

refer to Installing the USB driver section in this Chapter.

Figure 0-2: Setup Wizard : Ethernet Connection/USB Connection

Figure 0-3: Ethernet Port

Tip:

If the Setup Wizard is unable to detect the PinPoint X, check the green link LED on

the Ethernet port of the modem to see if it is lit to indicate an Ethernet connection with your

computer. If you do not see this light or if your computer shows a “Network Cable

Unplugged” message or icon, try a different Ethernet cable.

If you connected your PinPoint X to the serial port on your computer, select

Connected to a Serial Port, check Auto Detect Port Settings or select the port

from the drop down menu. Click Next.

Figure 0-4: Setup Wizard : Serial Connection

PinPoint X 1x/EV-DO

26 20070914

Note: You cannot activate with serial and would need USB/net to use set up wizard.

After the Setup Wizard connects to your PinPoint X, the details for your specific

model will be displayed. If the incorrect model is displayed, press the Reset

Button on your PinPoint X so the Wizard can attempt to connect again. Click

Next.

After the Wizard detects your PinPoint X, you will be offered a menu of Setup

tasks. Choose the tasks you need from those displayed.

Figure 0-5: Setup Wizard : Task Menu

• Update ALEOS Firmware: Check the Sierra Wireless server for the latest

ALEOS firmware.

• Test Modem Setup: Verify your PinPoint X is properly configured and

connecting on the Verizon network.

• Setup a DUN Connection: Create a Dial-Up Networking entry for local

connection. This part of the setup is only needed if you will be using your

PinPoint X to connect directly from a computer to the Internet or other

network.

Click Next when you have selected your desired options.

Note: Based on your selections, you may not need to do all of the following Wizard steps.

• Activate Modem: Configure your PinPoint X to connect on

the Verizon network.

Rev 1.0 Mar.10 27

Note: Follow this step, only if Update Aleos option has been selected in the task menu

checkbox

On occasion, Sierra Wireless releases updates to the firmware for your modem.

These updates can include new features as well as bug fixes. To make sure your

modem is at optimal performance, it is recommended to Check for Updates and

Update Now if an update is found.

Note: While checking for ALEOS Firmware updates, the Setup Wizard uses the Internet

connection on your computer to connect to the Sierra Wireless server. Your PinPoint X is

not connected to the wireless network for this process. If you are using Ethernet to activate

your Product Name and need to remove the Ethernet cable from your modem to connect

to your usual Internet connection to

Check for Updates

, be sure to reconnect the PinPoint

X before you select

Update Now

Figure 0-6: ALEOS Update

Tip:

You can download current ALEOS firmware from the Sierra Wireless web site and

install it separately.

Click Next when you are finished updating or if you choose not to update.

The steps and data required to activate your PinPoint X on the Verizon network

varies depending on the model.

The Wizard will check the signal strength of your PinPoint X (RSSI). Click Next to

begin the activation process.

Note: The process may take a few minutes. Progress information will display across the

bottom.

PinPoint X 1x/EV-DO

28 20070914

Figure 0-7: Setup Wizard : Signal Test

Tip:

If you have low signal, you may encounter difficulties activating your modem. Try a

different location or a different antenna to increase your signal if it is -90 or lower (yellow to

red bar).

Figure 0-8: Setup Wizard: OTASP screen

Tip:

The PinPoint X will get all of its account data from the next work while doing an over

the air activation (OTASP).

Your connection of your PinPoint X to the Internet is tested using the Verizon

cellular network.

Rev 1.0 Mar.10 29

Figure 0-9: Setup Wizard: Connection Test

Green checks in the boxes indicate the tests were successful and your PinPoint X

is functioning properly. At this point your modem is configured and activated to

work on the Verizon network.

Note: These tests, depending on the strength of your signal, may take a few minutes.

Initially, while the tests are being performed, there may be red Xs in the boxes. The Status

line will give an indication of the progress of the connection process.

If Test Modem Settings shows the status of your modem is “Data Connection

Failed - Waiting for Retry”, “No Service”, “No Carrier”, “Network Negotiation

Failed”, “Network Authentication Failed”, “Modem Not Registered”, or the Reg Net

light on the modem is not lit, double-check your device activation information and

return to the Activate Modem step to reconfigure your PinPoint X.

Private Networking Data Link is a special account configuration that provides a

more secure connection for your PinPoint X and often provides a static IP with

authentication on an exclusive server. Consult your Verizon representative for

details about Private Networking Data Link if it’s something you need for your

account.

Before you start the configuration for Private Networking, Data Link, the

connection to the network may be checked.

Caution:

Ensure the PinPoint X has been activated before you proceed with the Private

Networking Data Link steps. Configuring Private Networking Data Link before the PinPoint

X has been activated can prevent successful activation.

•The Primary Home Agent (Primary HA) and Secondary Home Agent

(Secondary HA) are the network servers responsible for IP addressing and

routing. Fill in the information, as applicable.

PinPoint X 1x/EV-DO

30 20070914

Figure 0-10: Setup Wizard : Primary and Secondardy HA

• HA Shared Secret Password is used for both Home Agent’s. This may be

filled in for you with a password created for your PinPoint X for the Verizon

network.

•The AAA/Vision Password is required by the Authentication, Authorization

and Accounting server. This may be filled in for you with default for Verizon.

Figure 0-11: Setup Wizard : Passwords

When the Private Networking Data Link configuration is completed, the

connection to the network will be tested again.

Note: Using DUN, the

speed of the connection is

the limited to the

connection between the

modem and the computer.

This may be less than the

total bandwidth available

with EV-DO HSDPA.

Dial-up Networking (DUN) allows a computer or other device to use the serial port

on a PinPoint X to connect to the Internet or private network just like an analog

modem using a standard phone line. The Setup Wizard will install a driver for the

PinPoint X and set up the connection between your computer and the PinPoint X.

You will need to have administrator access on the computer for this section of the

installation.

If you already have other modems installed on your computer, they will be listed

on the Sierra Wireless AirLink Modem Installation screen. If you have other

modems installed on your computer using the same serial port, they may conflict.

As long as you do not intend to use them, you can Remove other modems using

this menu.

Rev 1.0 Mar.10 31

Figure 0-12: Setup Wizard : DUN driver

a. Select Install to begin adding the driver for the PinPoint X to your

computer.

Figure 0-13: Setup Wizard : DUN settings

b. The COM port and speed should match the settings of the PinPoint X and

where it will be connected (default settings will be pre-entered).

c. Select Next to begin the driver installation.

d. You will see a confirmation box from Microsoft Windows to specify if you

wish to install this driver on your computer. Select Continue Anyway to

install the driver.

e. When the driver is installed, you will return to the Modem installation

screen. The PinPoint X should now be listed (in addition to any other

modem installed on your computer).

f. Click Next to continue to install the DUN configuration.

Figure 0-14: Setup Wizard : DUN connections

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