Sierra Wireless USB 598 User manual

USB 598

Quick Start Guide

www.sierrawireless.com

2131099 Rev. 1.1 (Mar 2009)

USB Modem With

2131099 - USB 598 QSG rev 1.1.indd 1 12/02/2009 16:05:06

This guide provides installation instructions for users of:

• Windows®Vista

•Windows XP (Home and Professional versions) with Service Pack 2 or later

•Windows 2000 with Service Pack 4 and Update Rollup 1

•Mac OS® X version 10.4.11 or newer

Your package contains the following:

• USB 598 modem

•This Quick Start Guide

•USB extension cable

•Laptop clip

•Carrying pouch

•Lanyard

Note: To install the drivers and software, you do not need an installation CD. Your modem uses

the Sierra Wireless TRU-Install™ feature—the drivers and software are installed when you

insert the modem into your computer.

As part of the activation process you may need your billing information and a telephone to

contact your service provider.

Write down the ESN or MEID (shown on the back label of the modem; you may need to provide

this value to your service provider, during the activation process):

ESN/MEID: ___________________________________

Instructions for Windows users

Read the license agreement and select I accept the terms in the license agreement to

indicate your acceptance of the terms. Click Next. (A series of dialog boxes guides you

through the installation.)

When the InstallShield Wizard has finished installing the software, click Finish.

If you’re running Windows Vista and the AutoPlay window is displayed, click

Run setup.exe.

The Software Installation Wizard should start automatically.

6If Watcher®has not started automatically, start it by double–clicking the Watcher icon

on your desktop.

If your modem is not activated, the Activation Wizard may start automatically. If it doesn’t,

in Watcher select TOOLS > Activation Wizard.

If the Automated Activation option is available, select it and follow the instructions on the

screen.

If the activation is successful, go to step 10 (on the next page).

Insert the modem into your computer’s USB slot.

Note: If your computer’s USB slot is vertical, use the supplied USB extension cable and

laptop clip.

Do not insert the modem or the USB extension cable into a USB hub or, if your keyboard

is separate from your laptop, a USB slot on your keyboard.

In the TRU-Install window, click OK.

If your computer has WiFi or a Bluetooth adapter, turn it off. (For instructions, see the user

guide or online Help of your computer).

2131099 - USB 598 QSG rev 1.1.indd 2 12/02/2009 16:05:06

This guide provides installation instructions for users of:

• Windows®Vista

•Windows XP (Home and Professional versions) with Service Pack 2 or later

•Windows 2000 with Service Pack 4 and Update Rollup 1

•Mac OS® X version 10.4.11 or newer

Your package contains the following:

• USB 598 modem

•This Quick Start Guide

•USB extension cable

•Laptop clip

•Carrying pouch

•Lanyard

Note: To install the drivers and software, you do not need an installation CD. Your modem uses

the Sierra Wireless TRU-Install™ feature—the drivers and software are installed when you

insert the modem into your computer.

As part of the activation process you may need your billing information and a telephone to

contact your service provider.

Write down the ESN or MEID (shown on the back label of the modem; you may need to provide

this value to your service provider, during the activation process):

ESN/MEID: ___________________________________

Instructions for Windows users

Read the license agreement and select I accept the terms in the license agreement to

indicate your acceptance of the terms. Click Next. (A series of dialog boxes guides you

through the installation.)

When the InstallShield Wizard has finished installing the software, click Finish.

If you’re running Windows Vista and the AutoPlay window is displayed, click

Run setup.exe.

The Software Installation Wizard should start automatically.

6If Watcher®has not started automatically, start it by double–clicking the Watcher icon

on your desktop.

If your modem is not activated, the Activation Wizard may start automatically. If it doesn’t,

in Watcher select TOOLS > Activation Wizard.

If the Automated Activation option is available, select it and follow the instructions on the

screen.

If the activation is successful, go to step 10 (on the next page).

Insert the modem into your computer’s USB slot.

Note: If your computer’s USB slot is vertical, use the supplied USB extension cable and

laptop clip.

Do not insert the modem or the USB extension cable into a USB hub or, if your keyboard

is separate from your laptop, a USB slot on your keyboard.

In the TRU-Install window, click OK.

If your computer has WiFi or a Bluetooth adapter, turn it off. (For instructions, see the user

guide or online Help of your computer).

2131099 - USB 598 QSG rev 1.1.indd 2 12/02/2009 16:05:06

Instructions for Mac users

Need more information?

For more information, see the:

• User Guide (available in Start > All Programs > Sierra Wireless > Watcher)

• Online Help (in Watcher, select Help > Help Topics)

To connect to the network, in Watcher click Connect. (If the Connect button is not

available, ensure that the modem is properly inserted, not locked, and not powered off.)

If you’re using Manual Activation, phone your service provider, and inform them that you

are activating a Sierra Wireless wireless device. Write down the information that your

service provider gives you (depending on your service provider, some of the following

items may not apply):

Activation code (MSL): ________________________________________________

Phone number (MDN): ________________________________________________

MIN / IMSI_S (if not the same value as your MDN [above]): ______________________

MSID: ____________________________________________________________

After your service provider sets up your account on the network, your modem should be

configured and ready for use.

Your computer must be running Mac OS X version 10.4.11 or newer. (To check your version of

Mac OS X, from the Apple menu ( ) choose About This Mac.)

If your Mac OS X version is earlier than 10.4.11, then you must upgrade to version 10.4.11

or newer. Use the Software Update feature (in System Preferences), or contact an Apple

reseller or an Apple retail store, or visit www.apple.com/store.

If you’ll be using GPS, your computer must be running the Safari web browser version 3.1.1 or

newer (available at www.apple.com/safari/download).

Installing the software and drivers

In the “Standard Install on ...” window, click Install.

In the window that appears, double-click Watcher Installer.mpkg.

In the “Welcome to the Watcher Installer” window, click Continue.

Insert the modem into your computer’s USB slot.

Note: If your computer’s USB slot is vertical, use the supplied USB extension cable and

laptop clip.

Do not insert the modem or the USB extension cable into a USB hub or, if your keyboard

is separate from your laptop, a USB slot on your keyboard.

1If your computer has an AirPort®, AirPort Extreme®, AirPort Express®, or Bluetooth

adapter, turn it off. (For instructions, see the user guide of your computer).

If the “Select a Destination” window is displayed, select a destination volume to install

the software, and click Continue.

2131099 - USB 598 QSG rev 1.1.indd 3 12/02/2009 16:05:06

Instructions for Mac users

Need more information?

For more information, see the:

• User Guide (available in Start > All Programs > Sierra Wireless > Watcher)

• Online Help (in Watcher, select Help > Help Topics)

To connect to the network, in Watcher click Connect. (If the Connect button is not

available, ensure that the modem is properly inserted, not locked, and not powered off.)

If you’re using Manual Activation, phone your service provider, and inform them that you

are activating a Sierra Wireless wireless device. Write down the information that your

service provider gives you (depending on your service provider, some of the following

items may not apply):

Activation code (MSL): ________________________________________________

Phone number (MDN): ________________________________________________

MIN / IMSI_S (if not the same value as your MDN [above]): ______________________

MSID: ____________________________________________________________

After your service provider sets up your account on the network, your modem should be

configured and ready for use.

Your computer must be running Mac OS X version 10.4.11 or newer. (To check your version of

Mac OS X, from the Apple menu ( ) choose About This Mac.)

If your Mac OS X version is earlier than 10.4.11, then you must upgrade to version 10.4.11

or newer. Use the Software Update feature (in System Preferences), or contact an Apple

reseller or an Apple retail store, or visit www.apple.com/store.

If you’ll be using GPS, your computer must be running the Safari web browser version 3.1.1 or

newer (available at www.apple.com/safari/download).

Installing the software and drivers

In the “Standard Install on ...” window, click Install.

In the window that appears, double-click Watcher Installer.mpkg.

In the “Welcome to the Watcher Installer” window, click Continue.

Insert the modem into your computer’s USB slot.

Note: If your computer’s USB slot is vertical, use the supplied USB extension cable and

laptop clip.

Do not insert the modem or the USB extension cable into a USB hub or, if your keyboard

is separate from your laptop, a USB slot on your keyboard.

1If your computer has an AirPort®, AirPort Extreme®, AirPort Express®, or Bluetooth

adapter, turn it off. (For instructions, see the user guide of your computer).

If the “Select a Destination” window is displayed, select a destination volume to install

the software, and click Continue.

2131099 - USB 598 QSG rev 1.1.indd 3 12/02/2009 16:05:06

After your computer restarts, run Watcher: in Finder™, choose Go > Applications, and

then double-click Watcher. Watcher should start.

6 7

Text/window

displayed

Description/next action

If you can’t recall your lock code, try using the last four digits of your

device’s phone number (“About Watcher”) or try 0000. If none of these

work, contact your service provider.

Once your device is unlocked, you are ready to connect to the network;

see “Connecting to the network” on page 9.

“Alert” window

(“This device is

not activated...”)

Your device is not activated.

1. In the Alert window, click Yes.

If an Alert window (“Watcher is attempting to activate the modem...”)

is displayed, see the row below.

2. If the Activation Assistant is displayed, continue from step 2 in the

Activation Assistant section (see the next page).

“Alert” window

(“Watcher is

attempting to

activate the

modem...”)

Your device is not activated.

1. Wait until the process is completed.

If activation is successful, Watcher displays “Disconnected” or the

name of the carrier, after which you are ready to connect to the

network; see “Connecting to the network” on page 9.

2. If Watcher displays “Not activated”, use the Activation Assistant (see

the next page).

“Not activated” Your device is not activated. Use the Activation Assistant (see the next

page).

If the New Port Detected window appears, click Continue.

Watcher displays a status message or an “Alert” window. Use the following table to

determine your next actions.

If a window appears, prompting you to enter your password, enter your Mac password,

and then click OK.

Text/window

displayed

Description/next action

Name of your

carrier

Your device is preactivated. You are ready to connect to the network; see

“Connecting to the network” on page 9.

“Device is

Locked”

Your device is preactivated. Unlock the device:

1. From the Extras item on the Watcher menu, choose Unlock ... Device.

2. In the Watcher window, enter the lock code (PIN), and click OK.

(Continued on the next page)

In the “Installation completed successfully” window, click Restart.

8In the window with the message that you will have to restart your computer, click

Continue Installation.

If a window appears, prompting you to enter your password, enter your Mac password,

and then click OK.

2131099 - USB 598 QSG rev 1.1.indd 4 12/02/2009 16:05:06

After your computer restarts, run Watcher: in Finder™, choose Go > Applications, and

then double-click Watcher. Watcher should start.

6 7

Text/window

displayed

Description/next action

If you can’t recall your lock code, try using the last four digits of your

device’s phone number (“About Watcher”) or try 0000. If none of these

work, contact your service provider.

Once your device is unlocked, you are ready to connect to the network;

see “Connecting to the network” on page 9.

“Alert” window

(“This device is

not activated...”)

Your device is not activated.

1. In the Alert window, click Yes.

If an Alert window (“Watcher is attempting to activate the modem...”)

is displayed, see the row below.

2. If the Activation Assistant is displayed, continue from step 2 in the

Activation Assistant section (see the next page).

“Alert” window

(“Watcher is

attempting to

activate the

modem...”)

Your device is not activated.

1. Wait until the process is completed.

If activation is successful, Watcher displays “Disconnected” or the

name of the carrier, after which you are ready to connect to the

network; see “Connecting to the network” on page 9.

2. If Watcher displays “Not activated”, use the Activation Assistant (see

the next page).

“Not activated” Your device is not activated. Use the Activation Assistant (see the next

page).

If the New Port Detected window appears, click Continue.

Watcher displays a status message or an “Alert” window. Use the following table to

determine your next actions.

If a window appears, prompting you to enter your password, enter your Mac password,

and then click OK.

Text/window

displayed

Description/next action

Name of your

carrier

Your device is preactivated. You are ready to connect to the network; see

“Connecting to the network” on page 9.

“Device is

Locked”

Your device is preactivated. Unlock the device:

1. From the Extras item on the Watcher menu, choose Unlock ... Device.

2. In the Watcher window, enter the lock code (PIN), and click OK.

(Continued on the next page)

In the “Installation completed successfully” window, click Restart.

8In the window with the message that you will have to restart your computer, click

Continue Installation.

If a window appears, prompting you to enter your password, enter your Mac password,

and then click OK.

2131099 - USB 598 QSG rev 1.1.indd 4 12/02/2009 16:05:06

8 9

Connecting to the network

To connect to the network:

uIn Watcher, click Connect.

Once you’re connected to the network, Watcher shows the amount of time you’ve been

connected, and the amount of data received (Rx) and transmitted (Tx).

3Follow the instructions of your service provider to activate your device. Write down this

information that your service provider gives you (depending on your service provider,

some of the following items may not apply):

Activation code (MSL): _________________________________________________

USB 598 phone number (MDN): __________________________________________

MSID / IMSI_S (if not the same value as your MDN [above]): _____________________

To complete the activation process, enter the information (that you wrote down) into the

fields on the screen, and go through the rest of the Activation Assistant.

After your service provider sets up your account on the network, your device is

activated.

If a window appears, prompting you to enter your password, enter your Mac password,

and then click OK.

6If the “New Port Configuration window” appears, click Continue to automatically

configure your computer to use your device.

You can now connect to your service provider’s network.

To end your network connection:

uIn Watcher, click Disconnect.

Need more information?

For more information, see the User Guide (installed as a PDF on your Mac desktop).

Activation Assistant

If your device is not activated, use the Activation Assistant:

1From the Extras item on the Watcher menu, choose Activation.

The Activation Assistant window is displayed.

2Ensure you have the items listed in the Activation Assistant window, and phone your

service provider. Inform them that you are activating a Sierra Wireless wireless device.

Click Next.

2131099 - USB 598 QSG rev 1.1.indd 5 12/02/2009 16:05:06

8 9

Connecting to the network

To connect to the network:

uIn Watcher, click Connect.

Once you’re connected to the network, Watcher shows the amount of time you’ve been

connected, and the amount of data received (Rx) and transmitted (Tx).

3Follow the instructions of your service provider to activate your device. Write down this

information that your service provider gives you (depending on your service provider,

some of the following items may not apply):

Activation code (MSL): _________________________________________________

USB 598 phone number (MDN): __________________________________________

MSID / IMSI_S (if not the same value as your MDN [above]): _____________________

To complete the activation process, enter the information (that you wrote down) into the

fields on the screen, and go through the rest of the Activation Assistant.

After your service provider sets up your account on the network, your device is

activated.

If a window appears, prompting you to enter your password, enter your Mac password,

and then click OK.

6If the “New Port Configuration window” appears, click Continue to automatically

configure your computer to use your device.

You can now connect to your service provider’s network.

To end your network connection:

uIn Watcher, click Disconnect.

Need more information?

For more information, see the User Guide (installed as a PDF on your Mac desktop).

Activation Assistant

If your device is not activated, use the Activation Assistant:

1From the Extras item on the Watcher menu, choose Activation.

The Activation Assistant window is displayed.

2Ensure you have the items listed in the Activation Assistant window, and phone your

service provider. Inform them that you are activating a Sierra Wireless wireless device.

Click Next.

2131099 - USB 598 QSG rev 1.1.indd 5 12/02/2009 16:05:06

10 11

NotesNotes

2131099 - USB 598 QSG rev 1.1.indd 6 12/02/2009 16:05:06

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