Sierra Wireless AirCard User manual

Sierra Wireless AirCard Modem

User Guide

2131233

Rev 1.0

Rev 1.0 Nov. 09 3

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(thatis,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere

blastingisinprogress,whereexplosiveatmospheresmaybe

present,nearmedicalequipment,nearlifesupportequipment,

oranyequipmentwhichmaybesusceptibletoanyformof

radiointerference.Insuchareas,theSierraWirelessmodem

MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan

transmitsignalsthatcouldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. Sierra Wireless

modems may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Limitation of

Liability Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

AirCard Modem User Guide

42131233

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878 7,053,843 7,106,569 7,145,267

7,200,512 7,295,171 7,287,162 D442,170 D459,303

D599,256 D560,911

andotherpatentspending.

Thisproductincludes

technologylicensedfrom:

ManufacturedorsoldbySierraWirelessoritslicenseesunder

oneormorepatentslicensedfromInterDigitalGroup.

Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkof

SierraWireless.Watcher®isatrademarkofSierraWireless,

registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,theredwavedesign,

thered‐tippedantenna,andTRU‐Installaretrademarksof

SierraWireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.Usedunderlicense.

Macintosh®isatrademarkofAppleInc.,registeredintheU.S.

andothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

QUALCOMM

Rev 1.0 Nov. 09 5

Contact

Information

ConsultourWebsiteforup‐to‐dateproductdescriptions,

documentation,applicationnotes,firmwareupgrades,trouble‐

shootingtips,andpressreleases:

www.sierrawireless.com

Revision History

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Revision

number Release date Changes

1.0 November 2009 New document

AirCard Modem User Guide

62131233

Rev 1.0 Nov. 09 7

Contents

AirCard Modem User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About the AirCard modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

AirCard modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Launching Watcher (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Launching Watcher (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connect to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . 20

Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Regulatory and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . . 23

Regulatory information for EU countries . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

AirCard Modem User Guide

82131233

Rev 1.0 Nov. 09 9

AirCard Modem User Guide

About the AirCard modem

TheAirCard®thirdgeneration(3G)wirelessmodemenables

youtoconnecttotheInternet,sendandreceiveemail,connect

toacorporatenetworkorvirtualprivatenetwork(VPN),or

viewstreamingvideo,withouttheneedforacable.

Dependingonthemodel,theAirCardmodemcanconnect

eithertoaPCMCIA(PCCard)slotoranExpressCard®slot

onyourcomputer.

Note: When using the AirCard modem with a PC Card adapter, use

only the PC Card adapter that came with your modem. Your modem

may not work properly with adapters that are not specifically designed

for your product.

IfthemodemisTRU‐Installenabled,alltherequired

softwareisavailableonthemodem.Whenyousetupyour

modem,thesoftwareisinstalledonyourcomputer.Youdonot

needaninstallationCD.(Dependingonyourserviceprovider,

yourmodemmayincludeaninstallationCD.)

Services supported

Dependingonthemodel,yourmodemsupportsspeedsofup

to21Mbps(Megabitspersecond).However,actualspeed

dependsonnetworkconditionsandtheservicesthatyour

serviceprovideroffers.Contactyourserviceproviderandvisit

www.sierrawireless.comfordetails.

Maximumtheoreticaldataspeedsare:

•EvolvedHighSpeedPacketAccess(EvolvedHSPAor

HSPA+)—upto21 Mbps

•HighSpeedDownloadPacketAccess(HSDPA)—upto

7.2 Mbps

•HighSpeedUploadPacketAccess(HSUPA)—upto

5.76 Mbps

•ConcurrentHSDPA/HSUPA(HSPA)—upto3.6Mbps

downloadandupto1.5Mbpsupload

•UniversalMobileTelecommunicationsSystem(UMTS)—

384 kbps(kilobitspersecond)

•EnhancedDataratesforGSMEvolution(EDGE)—

236 kbps

AirCard Modem User Guide

10 2131233

•GeneralPacketRadioService(GPRS)—56 kbps

GPRSandEDGEaresecondgeneration(2G)dataservices.

UMTS,HSDPA/HSUPA,andHSPA+are3Gdataservices.

Whenestablishingaconnection,yourmodemusesthefastest

availableservice.If,forexample,youareusingthemodemin

anareathathasEDGEservicebutnotUMTSorHSDPA/

HSUPAservice,themodemconnectsusingEDGEservice.

Oncetheconnectionisestablished,youhaveaccesstoall

Internetservices.

Your account and coverage area

IfyoupurchasedthemodemfromaGSMserviceprovider,

youmayalreadyhaveanaccountandaSIMcard.Otherwise,

yourretailershouldbeabletogiveyouthenamesof

companiesthatprovidetheseitems.

YoumusthaveanaccountwithaGSMserviceprovidertouse

themodem.Tousethemodem’s3Gcapability,youraccount

mustbewithaserviceproviderthatoffersHSDPA/HSUPAor

UMTSservice.(Themodemisbackwardscompatiblewith2G

service.)

Whenyouobtainyouraccount,youaregivenaSubscriber

IdentityModule(SIM)cardcontainingaccountinformation.

Beforeyouusethemodem,youmustinserttheSIMcardinto

it.(Dependingonyourserviceprovider,theSIMcardmay

alreadybeinserted.)

Yourabilitytoobtainservicedependsonthesefactors:

Note: The fee for service is

usually higher when you are

roaming (connected to a network

other than the one belonging to

your service provider).

•Networkcoverage — Youmustbewithinthenetwork

coveragearea.

•Serviceprovider — Ifyouarewithinthecoverageareaof

anetworkthatisnotoperatedbyyourownservice

provider,youcanobtainserviceonlyifthereisaroaming

agreementbetweenyourserviceproviderandthenetwork

operator.

•Accountprovisions — Youraccountmayrestrictyour

usagetocertainnetworksorlimittheamountoftimeyou

canusethenetwork.

•Frequencyband — Youcannotconnecttonetworks

operatinginbandsnotsupportedbyyourmodem,

regardlessofroamingagreementsoraccountprovisions.

MostserviceprovidershavecoveragemapsontheirWebsites.

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