Suvie S020M User manual

Multi-Zone Cooking

and Refrigeration

www.suvie.com

This product is intended for HOUSEHOLD USE ONLY

Model No. S020M Suvie Kitchen Robot User Manual

FILLWATERABOVETHELINE

Ver. 04202101

Model No. S020M1Model No. S020M 2

IMPORTANT SAFETY INSTRUCTIONS FCC (Federal Communications

Commission)

SAVE THESE INSTRUCTIONS

To reduce the risk of burns, electric shock, ﬁre, or injury to

persons when using your Suvie, be sure to follow the basic

safety precautions in this section.

WARNING

Spilled food can cause serious burns. Keep the appliance and

cord away from children. Never drape the cord over the edge of a

counter, never use an outlet below the counter, and never use an

extension cord with this appliance.

When using electrical appliances, ALWAYS follow basic safety precautions including

all of the following:

1. Read all instructions.

2. Do not touch hot surfaces directly; use handles or knobs.

3. To protect against electrical shock do not immerse cord or plugs in water or

other liquid.

4. Close supervision is necessary when any appliance is used by or near children.

5. Unplug from outlet before cleaning. Allow to cool before inserting or removing

parts.

6. Do not operate any appliance with a damaged cord or plug or after the appliance

malfunctions or has been damaged in any manner. Contact help@suvie.com for

examination, repair, or adjustment.

7. The use of accessory attachments not recommended by the appliance

manufacturer may cause injuries.

8. Do not use outdoors.

9. Do not let the cord hang over the edge of a table or counter, or to touch hot

surfaces.

10. Do not place on or near a hot gas or electric burner, or in a heated oven.

11. Extreme caution must be used when moving an appliance containing hot oil or

other hot liquids.

12. Always attach plug to appliance ﬁrst, then plug cord into the wall outlet. To

disconnect, turn any control to “off”, then remove plug from the wall outlet.

13. Do not use appliance for anything other than its intended use.

14. Use extreme caution when removing trays or disposing of hot water or grease.

15. Do not clean with metal scouring pads. Pieces can break off the pad and touch

electrical parts, creating a risk of electric shock.

16. Intended for countertop use only.

Note:

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference

in a residential installation. This equipment generates uses and can radiate

radio frequency energy and, if not installed and used in accordance with

the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help. This device

should be installed and operated with minimum 20 cm between the radiator

and your body.

The users manual for an intentional or unintentional radiator shall caution the user

that changes or modiﬁcations not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment. In cases where

the manual is provided only in a form other than paper, such as on a computer disk

or over the Internet, the information required by this section may be included in the

manual in that alternative form, provided the user can reasonably be expected to

have the capability to access information in that form.

WARNING

This equipment may generate or use radio frequency energy. Changes or

modiﬁcations to this equipment may cause harmful interference unless the

modiﬁcations are expressly approved in the instruction manual. The user could lose

the authority to operate this equipment if an unauthorized change or modiﬁcation is

made.

Model No. S020M3Model No. S020M 4

Before Using Your Suvie

DANGER

Do not operate Suvie if the cord or plug becomes damaged, if the appliance

malfunctions, or if the Suvie is dropped or damaged in any manner. Contact Suvie

immediately for examination, repair, or electrical or mechanical adjustment.

WARNING

• Place Suvie on a clean, solid, even surface to help prevent it from slipping. An anti-

tip bracket may be attached to the back of the appliance and the wall behind it for

extra stability, especially if there are young children in the house.

• Never use the Suvie in combination with parts or equipment from older

generations of Suvie. Never use your Suvie with damaged accessories.

• The use of attachments or items not recommended or sold by Suvie may cause

ﬁre, electric shock, or injury.

• The Suvie can generate a constant ﬂow of steam while cooking. Keep away from

any hot steam that escapes the appliance during operation. Steam may also leave

traces of moisture on your countertop. Be mindful of objects that sit near your

appliance.

• Scalding due to food that has overheated may occur if attempting to use quantities

of food in excess of a tray’s capacity. If overheating occurs, unplug the appliance

and allow it to cool. Use care when removing all components as they may stay hot

for some time.

• To avoid scalding, burn injury, and laceration hazard, do not attempt to open the

Suvie door by force. Only open the door when the program is complete.

• Fire hazard: Keep Suvie away from outside heat sources to avoid risk of fire.

• Trays will be hot: Always use an oven mitt when removing trays after cooking as

they may be extremely hot.

• Not intended for use by children: Close supervision is necessary when the Suvie is

used by or near children.

• You may get burned or scalded by escaping hot food or steam or by touching hot

surfaces.

• Remove all trays carefully to prevent contents from spilling or splashing.

Safety Symbols

How To Contact Suvie

These safety alert symbols can be found throughout the

guide, alerting you to potential hazards. It’s important to

comply with these directives to avoid possible injury or death.

DANGER Indicates a hazardous situation which you must prevent to

avoid death or injury.

WARNING Indicates a hazardous situation which you should prevent to

avoid possible death or injury.

CAUTION Indicates a hazardous situation which you must prevent to

avoid injury.

NOTICE Speciﬁes a good practice or conveys important information.

Email: [email protected]

• Changes or modiﬁcations not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

• This device should be installed and operated with minimum 20 cm between the

radiator and your body.

This device complies with part 15 of the FCC’s Rules. Operation is subject to the

following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that

may cause undesirable operation.

Model No. S020M5Model No. S020M 6

Welcome to

BEFORE OPERATING THIS PRODUCT, IT IS IMPORTANT TO READ,

UNDERSTAND, AND FOLLOW THESE INSTRUCTIONS.

PLEASE SAVE THIS BOOKLET FOR FUTURE REFERENCE.

• Damaged accessories may cause injury. If any Suvie accessories are damaged

during food preparation, discard food. Contact help@suvie.com for a replacement

accessory.

• Never remove the reservoir or add more water during a cook.

• Do not modify your Suvie or any accessories.

• Never leave Suvie unattended while it is in Broil, Bake, Roast, or Rapid Cook

mode.

• Keep your Suvie away from the edge of your counter to help prevent it from falling

off. Speciﬁc set up instructions are on Page 11 of this manual.

CAUTION

• Never overload trays beyond their top or, with the starch pan, their recommended

ﬁll level.

• Be sure to keep the Broiler element clean of any food after use.

• Unplug the Suvie from outlet before cleaning.

• Do not put the Suvie appliance in water or other liquid.

• Suvie recommends using only distilled water in the appliance.

NOTICE

SAVE THESE INSTRUCTIONS

Model No. S020M7Model No. S020M 8

Cool-to-Cook Refrigerating vs Scheduling when Using Bake, Roast, Broil,

and Rapid Cook Functions:.............................................................................26

Frozen to Cook.................................................................................................26

Sous Vide..........................................................................................................27

Slow Cook ........................................................................................................27

Roast.................................................................................................................28

Bake ..................................................................................................................28

Broil...................................................................................................................29

Warm & Reheat ................................................................................................29

Steam................................................................................................................30

Egg Mode .........................................................................................................30

Suvie Starch Cooker Expanded Functions:...........................................................31

Rice ...................................................................................................................31

Pasta .................................................................................................................31

Healthy Grains..................................................................................................31

COOK SETTINGS FOR SUVIE SMART MEALS..............................................................32

The Tap Zone............................................................................................................32

Safe Packaging with Suvie Smart Meals ...............................................................32

MODIFYING COOK SETTINGS OR CANCELLING YOUR MEAL ..................................34

Easily Make Changes to Your Meal or Cancel It Entirely .......................................34

SCHEDULING SUVIE FROM YOUR PHONE...................................................................35

Suvie Automatically Updates the Mobile App .......................................................36

When Dinner Will Finish...........................................................................................36

Monitor the Status of Your Suvie ............................................................................36

WHEN COOKING IS COMPLETE ....................................................................................37

SUVIE CONTROL PANEL AND FEATURES ....................................................................37

CLEANUP AND MAINTENANCE.....................................................................................41

EXPAND YOUR MEAL WITH THE SUVIE STARCH COOKER........................................41

DESCALE YOUR SUVIE ...................................................................................................42

Keep Your Suvie Looking Brand New.....................................................................42

Descaling Your Machine..................................................................................42

Cleaning Your Reservoir..................................................................................43

Contents of this Manual

IMPORTANT SAFETY INSTRUCTIONS ............................................................................1

FCC (FEDERAL COMMUNICATIONS COMMISSION) .....................................................2

SAFETY SYMBOLS............................................................................................................3

HOW TO CONTACT SUVIE ................................................................................................3

BEFORE USING YOUR SUVIE...........................................................................................4

TECHNICAL DATA ..............................................................................................................9

GETTING TO KNOW YOUR NEW PERSONAL CHEF.....................................................10

COUNTERTOP PLACEMENT ..........................................................................................11

GROUNDING INSTRUCTIONS ........................................................................................12

QUICK ON-SCREEN SETUP ...........................................................................................13

YOUR SUVIE ACCOUNT..................................................................................................15

FILLING THE WATER RESERVOIR..................................................................................15

Water Level & Placement ........................................................................................15

Water Bubbling When In Use ..................................................................................16

REFRIGERATION INFORMATION ...................................................................................17

COOLING AFTER COMPLETING A COOK ..................................................................... 17

Safely Cool To Prepare Your Next Meal .................................................................17

TAKING YOUR FOOD FROM COOL-TO-COOK..............................................................17

How Suvie Calculates Cook Time...........................................................................18

YOUR SUVIE PANS ..........................................................................................................18

HOW IT WORKS ...............................................................................................................19

Simple Preparation Steps for Multi-Zone Cooking ...............................................19

Cooking Zone Function Capabilities ......................................................................23

Sous Vide Time & Temp Chart ................................................................................24

Vegetable Roasting Recommendations.................................................................24

Protein Roasting Chart............................................................................................25

COOKING FUNCTIONS ...................................................................................................25

Suvie Core Functions: .............................................................................................25

Cool to Cook ....................................................................................................25

Waiting for the chart ................................................................................................25

Model No. S020M9Model No. S020M 10

The Suvie appliance uses water with two zones of temperature control to independently

cook your ingredients. Please be aware that some cooking functions require the reservoir

to be ﬁlled with water prior to cooking. Suvie will prompt you to ﬁll the reservoir when

needed.

Once you’ve loaded your Wi-Fi connected Suvie appliance, recipes will automatically

download, and you may use the Tap Zone with your Smart Meals to conﬁrm what

will be cooked. Refrigeration will then begin if you choose to schedule your meal at a

later time.

If using your own ingredients, you will have the option to choose your desired

cooking function, and set the appropriate cooking temperatures/times manually

using one of the My Cook functions. See page 36 for instructions when cooking

using your own ingredients).

You can also use your phone to schedule or reschedule your meal when away from

the unit (see instructions on page 33).

Getting To Know Your New Personal

Chef

TROUBLESHOOTING ......................................................................................................44

SERVICE AND SUPPORT ................................................................................................46

Technical Data

Submitted to UL for U.S. Approval

Certiﬁcation Marks

55.0 poundsWeight

3.5” Color LCD Screen, Resolution 480 x 320 with push-

button rotary dial

Control Panel

1.75 L × 2 PansSuvie Pan Volume

110-120 VAC 50/60Hz

Maximum power consumption 1,400W (110V / 15A)

Detachable power cord, 30 inches in length

Power

Height: 17.0 inches

Width: 13.0 inches

Depth: 19.0 inches

Dimensions

1,400 W power consumption with protection against

overheating

Heating System

13.0 in

17.0 in

19.0 in

FILLWATER

ABOVETHE

LINE

Power Switch

on the back

Reservoir &

Lid

LCD Display

Tap Zone

Control Knob

Power Cord

Suvie Pan &

Cooking Zone 1 (upper)

1 Steam Rack

Suvie Pan &

Cooking Zone 2 (lower)

Model No. S020M11 Model No. S020M 12

WARNING

• A child or adult can tip the appliance causing serious injury or death. An anti-tip

bracket should be installed at the back of the appliance and attached to the wall

behind it for extra stability and protection.

• Do not install your Suvie over a range cooktop or other appliance that produces

heat. Installation of your Suvie near a heat source can adversely affect the

operation and possibly cause damage.

• Never use an extension cord with Suvie.

Grounding Instructions

The Suvie appliance must be grounded while in use to protect the operator

from electrical shock. Suvie is equipped with a 3-conductor cord and a 3-prong

grounding-type plug to ﬁt the proper grounding-type receptacle. The appliance has a

plug similar to the ﬁgure above.

The grounding tab which extends from the adapter must connect to the permanent

ground in the outlet box. Plug your Suvie into a GFCI (Ground Fault Circuit

Interrupter) if within 6 feet from a sink.

Countertop Placement

• Remove all packing materials and accessories. Examine your Suvie for any

damage such as dents or broken components.

• Remove any protective ﬁlm on the oven or component surfaces.

• To prevent damage, do not block any inlet or outlet openings.

CAUTION

Leave at least 1”

free above appliance

Leave 6” from the back

Leave 4” from the left

Leave 4” from the right

Use in a room that is

no warmer than 75

degrees Fahrenheit

Place near sink

Do not lean or place

any objects on top

of Suvie

Place on counter top surfaces

that can withstand possible moisture

from steam condensation

Leave Suvie upright for 24 hours prior to refrigerating or scheduling to allow

coolant to settle.

Model No. S020M13 Model No. S020M 14

Date and time will then be set automatically. You may

adjust the time zone, and there is an option for daylight

savings.

Once all settings have been conﬁrmed, Suvie will

download updates automatically, and then will reboot.

Please be patient as this process may take several

minutes to complete. Once the setup has ﬁnished,

Suvie will show you a complete screen and your

appliance is now ready to use.

The ﬁrst time you plug in your Suvie, the on-screen instructions will guide you

through a simple setup process.

This setup includes: setting the date & time, connecting to WiFi, and downloading the

latest Smart Meal recipes.

Quick On-Screen Setup

Push the control

knob to select an

option.

Turn the control

knob to see

options.

Turn On: Turn on

using the power

switch on back

A list of detectable Wi-Fi networks will appear. Rotate

the dial to select the network Suvie will use to connect

to the Internet.

Press the control knob to make your selection.

Enter your password by rotating the dial and pressing

on each character.

Control

Knob

Model No. S020M15 Model No. S020M 16

There are two methods to ﬁll the water reservoir:

1. Pull up to remove the reservoir from the appliance and ﬁll it to the ﬁll line

indicated in your nearby sink. When replacing the reservoir, be sure to push

down ﬁrmly to ensure proper placement; then cover with lid.

2. Fill a pitcher with water and pour directly into the reservoir placed in the unit until

the water level reaches the ﬁll line indicated.

ONLY FILL THE RESERVOIR WITH WATER WHEN PROMPTED.

The water in the unit is used for refrigeration as well as cooking for some functions.

For functions that require water, Suvie will prompt you to ﬁll the reservoir with water

when needed. Do not add water to the reservoir unless propmed on the LCD dispaly.

Please be aware that Suvie will not use all of the water in the reservoir while cooking

or cooling. Suvie will only use the exact amount of water needed and this water will

evaporate over time, without needing to drain.

WARNING

• Never remove the reservoir while Suvie is cooking or refrigerating.

WARNING

• We recommend using distilled water in your Suvie. Never use anything in the

reservoir other than water or cleaning solution as indicated by Suvie.

• Do not add additional water to the reservoir once the unit begins cooking or

refrigerating.

NOTICE

Your Suvie Account

Your Suvie will automatically register once it has been connected to WiFi.

To login to your Suvie account go to: https://app.suvie.com

Your Suvie account can be used to:

• Order Suvie Smart Meals

• Update shipping address

• Update billing information

• Update account name and phone number

Looking for Suvie recipes? Visit https://blog.suvie.com

Filling the Water Reservoir

Water Level & Placement

Water Bubbling When In Use

ONLY FILL RESERVOIR WHEN PROMPTED

ON DISPLAY

Not all cooking functions require the the water

reservoir to be ﬁlled prior to use.

• The reservoir will steam and get hot while cooking. Do not touch the reservoir

while it is in use.

CAUTION

• Water inside your reservoir will boil and bubble while cooking. Do not touch the

water reservoir when in use, as it may be hot.

This bubbling and noise is completly normal and is expected behavior.

CAUTION

FILL LINE

Do not ﬁll above the line

indicated on the side of the

reservoir.

Model No. S020M17 Model No. S020M 18

Suvie uses a water-based cooling method (refrigerant type R513a) similar to that of

your household refrigerator to keep your ingredients cold until they are ready to be

cooked. Suvie is designed to keep your food under 41°F as per FDA safe storage

guidelines. For best refrigeration performance, please make sure to follow our

counter-top placement guidelines on page 11.

By refrigerating your vegetables and proteins, Suvie allows you the convenience of

being able to load ingredients either in the morning before work or in the evening

before bed, so you have a perfectly cooked meal that is ready to enjoy when you

want it. Suvie is designed to refrigerate a meal up to one day prior to cooking and not

longer.

Refrigeration Information

Safely Cool To Prepare Your Next Meal

Cooling After Completing a Cook

Loading your meal into Suvie the night before is a great way to save time. For best

refrigeration performance, please allow Suvie to rest with the door open for at least 2

hours after cooking before scheduling your next meal.

Simply tell Suvie when you want to eat, and Suvie performs meticulous calculations

to ensure a perfectly prepared and timed meal.

Start times vary in each of the different cooking zones based on the method of

cooking.

After you’ve ﬁlled the reservoir, a typical Suvie cool-to-cook process is generally as

follows:

• Your Suvie is rapidly cooled to create a safe environment for your ingredients.

• When ready to begin cooking, Suvie stops cooling and begins to heat the water

surrounding the cooking zones until it reaches the desired temperature and cook

time.

• The broiler ﬁnishes your vegetables and proteins.

• Your meal is ready to plate and serve.

Taking Your Food From Cool-to-Cook

How Suvie Calculates Cook Time

Enter Component Time & Temperature Settings

Loading your meal into Suvie the night before is a great way to save time. For best

refrigeration performance, please allow Suvie to rest for at least 2 hours if you have just

used your Suvie to cook.

The Time & Temperature chart can also be found online at: suvie.com/cook-time-temp

Cooking frozen proteins? No need to thaw, simply select “frozen” once prompted on the

display while setting up your meal. Suvie will automatically adjust the cook settings to

acount for your frozen proteins. If cooking using the Rapid Cook function, be sure to load

only frozen ingredients. Suvie will automatically thaw your food when using this function.

How Long Will My Meal Take To Cook?

Similar to a standard oven, Suvie requires time to preheat, which can vary from 30-60

minutes. Slow cook meals take between 3-10 hours to complete. Suvie will automatially

calculate this pre-heat time. We recommend using the schedule function for maximum

convenience.

For more information regarding how Suvie calculates cooking times, please visit: http://

blog.suvie.com/cook-times

Your Suvie Pans

The two Suvie pans included with your appliance can

be used interchangeably between both cooking zones.

These pans are dishwasher safe.

A steam rack is also included with your Suvie appliance

and is dishwasher safe.

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