Sierra Wireless AirLink GL8200 Operation manual

DocNo.FM5625issueCPage1

Touchsafe®Pro

WirelessNursecallSystem

_________________________________________________________________________________________________



GSMModem

Installation&UserGuide



Aidcalloperatesapolicyofcontinualproductimprovementand

reservestherighttomodifythespecificationofitsproducts.



Ifanyvariationtothedetailsinthisdocumentaresuspectedplease

contactAidcall’sTechnicalSupport.



 



Aidcall,abusinessunitofLegrandElectricLtd

CowleyRoad,BlythRiversideBusinessPark,Blyth,Northumberland,NE245TF.

T:+44(0)1670357431www.aidcall.co.uk

________________________________________________________________

DocNo.FM5625issueCPage2

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CONTENTS



SectionTopicPage

  

1ProductOverview3

2ImportantSafetyInstructions4

3RegulatoryInformation5

4Maintenance&Care5

5GSMModemParts6

6GSMModemInstallation7

7Inserting/ExtractingtheSIMCard10

8TouchsafeProPanelSetup11

9PCSoftwareInstallation13

10RunningthePCSoftware15

11RequestGeneralInformation16

12RequestLogList17

13RequestATXList18

14RequestNightModeSettings20

15RequestTelecareList20

16RequestCommonCallList21

17RequestMap,Screen&WavLists21

18RequestPagingInformation22

19RequestStaffIDList22

20RequestPanelInformation23

21RequestZoneInformation23

22Specification24



TS

DocNo.FM5625issueCPage3



1. PRODUCTOVERVIEW



TheGSMModemallowsanAidcallCustomerServicesEngineertoconnecttoaTouchsafeProNursecall

panelfromaremotePCtoperformonlinediagnostics.



TheGSMModemwillnormallybeconnectedtotheMasterPanelasthiswillhaveacopyofallthedata

usedtorunthesystemandafullsetofsystemlogs.PleasenotetheModemonlyallowsthesitedatatobe

viewedremotely,nochangescanbemadetothepanelsetupviatheModemconnection.



TYPICALSETUP



RemoteSiteAidcallCustomerServices



Inordertosuccessfullyrunasessionwitharemotepanel,theremotepanelmustbeconfiguredtoallowa

connectiontoafixedIPaddress.ThiswillnormallybetheaddressofanADSLrouterandtheaddresswillbe

suppliedbytheInternetServiceProvider.ThepanelconnectstothefixedIPaddresswhichshouldthen

havebeensetuptoforwardtheinformationthroughtotherequiredPC.



Amodemconnectioncanonlybeestablishedbyringingthepanelfromarecognizedmobilephonenumber

previouslysetupinthepanelconfiguration,alternativelythesiteManagerwillhavetopresstheConnect

buttononthepanelwhenrequestedbytheCustomerServicesEngineer.



TheconnectionismadeonPort8080andthereforedataarrivingonthisportshouldbeallowed

throughtheFirewallfortherequiredaddress.



TheGSMModemiscompatiblewithTouchsafeProPanelV2.00asoftwareonwards.

TocheckthePanelsoftwareversionpressandholdthe“Supply:OK”buttoninthebottom

righthandcorneroftheMainScreenfor6secondsthenrelease.



Internet

GSMModemRouter

(FixedIPAddress)

PCorLaptop

192.168.168.228

Mobile

Phone

MasterPanel

DocNo.FM5625issueCPage4



2. IMPORTANTSAFETYINSTRUCTIONS



Readandunderstandtheseinstructionsbeforeuse.Keeptheseinstructionsforfuturereference.

Takecarewhenworkingonstepladdersduringinstallationorservice.



Donotdisassemblethisproductwhenconnectedtoapowersource.

Nouserserviceablepartsinside.Referallservicingtoqualifiedservicepersonnel.



Onlyusethemanufacturer’sPowerSupply(ModelNo.GT‐41062‐1812)suppliedwiththeModem.



Thisproductshouldbelocatedatleast2metresawayfromotherelectronicequipment.Failureto

providethisseparationmayresultinreducedradiorange.



Donotlocatethisproductabovearadiatororotherheatsource.



Donotexposetodirectsunlight.



Donotsubmergeinwateranddonotuseindamporhumidconditions.



Donotexposethisproducttodrippingorsplashingwater.

Liquidscancauseafailureand/orafirehazard.



Cleanwithahard‐surfacedisinfectantwipeoradampclothandanon‐abrasivecleaningproduct.

Polishwithadryduster.DONOTuseawetcloth.



Avoidusingharsh,abrasiveorcorrosivecleaningagentsordetergents(e.g.scouringpowders,bleaches,

polishes,etc.)whencleaningthisproduct.



Attheendofitslifethisproductshouldbedisposedofandrecycledinaccordancewiththe

environmentalregulations.SeetheRegulatoryInformationinsection3below.



ONTENTS

DocNo.FM5625issueCPage5



3. REGULATORYINFORMATION



ThissymbolontheproductindicatesitcomplieswithallrelevantEUDirectivesasrequiredbylaw.

Radio&TelecommunicationTerminalEquipment;R&TTEDirective1999/5/EC

SafetyofInformationTechnologyEquipment;EN60950‐1

ElectroMagneticCompatibility;EMCEN301489‐1

RestrictionofHazardousSubstances;RoHS2002/95/EC

AcopyofthecompleteDeclarationofConformityisavailablefromSierraWireless.



ThissymbolontheproductindicatesitisclassedasElectricalorElectronicEquipmentandshouldnotbe

disposedofwithothercommercialwasteattheendofitsworkinglife.



TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2012/19/EU)hasbeenputinplace

torecycleproductsusingthebestavailablerecoveryandrecyclingtechniquestominimiseimpactonthe

environment,treathazardoussubstancesandavoidincreasinglandfill.



Forproductdisposalpleasecontactyoursupplierandcheckthetermsandconditionsofthepurchase

contractandensurethisproductisnotmixedwithothercommercialwastefordisposal.



NTENTS

4. MAINTENANCE&CARE



ForpeaceofmindandtoensureyoursystemismaintainedtothehigheststandardAidcallrecommendan

annualmaintenancecontract.Thiswillprovidevitalassistanceintimesofneedfromanationwideteamof

trainedServiceEngineerswhospecialiseinwirelessNursecallsystems.



Apreventativemaintenancevisit(PMV)isalsoavailablefromAidcall,thiscoversthereplacementofall

batteries,afullsystemtest,softwareupdates(whereapplicable)andaServiceCertificate.



FormoreinformationonMaintenanceContractPackagesandPMV’spleasecontactourcustomerservices

teamon01670357431orvisitourwebsite;www.aidcall.co.uk/healthcare/support/maintenance



ANNUALMAINTENANCE



TheGSMModemdoesnotrequireanyregularmaintenance.IfaModemshowssignsofexternaldamageit

shouldbereplacedimmediatelybyaServiceEngineer.Productsneedingrepaircanbereturnedviathe

website;www.aidcall.co.uk/healthcare/support/repair



DocNo.FM5625issueCPage6



5. GSMMODEMPARTS



TheGSMModempartsareidentifiedbelow;

AidcallPartNo.ZNC520



IMPORTANT:theGSMModemdoesnotcontainastandbybatterysoremotediagnostics

cannotbeperformedduringamainsfailure.

PowerSupply&AdaptersAntenna&RFAdapter

AdaptiveCable

Modem

SIMCard

EnclosureDimensions:

180mmx180mmx48mm(HxWxD)



ThishousestheModem,Antenna,and

AdaptiveCable

WallMountedABSEnclosure

DataCable(5m)

DocNo.FM5625issueCPage7



Madeinthe UK byLegrandElectricLtd.

Nous er servi cable p arts inside case

SOFTWARE

LABEL

SERIALNo.

LABEL

6. GSMMODEMINSTALLATION



TheGSMModemrequiresconnectiontothemainssupplyviaalocalun‐switched13Amainssocketanda

hardwireddataconnectiontotheTouchsafeProMasterPanel.



TheModemissuitableforindoorlocationsonly–NEVERfitexternally.

TheModemshouldbefixedtothewallsothetopoftheenclosureisaminimumof300mmfromtheceiling.



IMPORTANT:AVOIDLOCATINGTHEMODEM…



WITHIN2METRESOF

OTHERELECTRONIC

EQUIPMENT

DIRECTLYABOVEA

HEATER

INDIRECTSUNLIGHT NEARTOSPLASHING

WATER



IMPORTANT:constructionmaterialssuchasfoilbackedplasterboard,reinforced

concreteorstonewallsmayreducesignalstrengthandeffectperformance.



TouchsafeProMasterPanel

Un‐switched13A

MainsSocket

PlugTopPSU

1mLead

5mMax

GSMModemEnclosure

UNSWITCHED

13A SOCKET

WITHIN 1 METRE

OF MODEM

CABLE ENTRY

FROM TOP

(Data)(Power)

DocNo.FM5625issueCPage8



6.GSMMODEMINSTALLATION



Removethe2No.M3x10mmscrewsfromthetopfaceoftheenclosure…





Liftoffthesmallertopcoverandremovethe2Poziscrewsholdingthelowercover…







IMPORTANT:theGSMModemshouldonlybeopenedduringinstallationandservice.

Itmustbescrewedshutatallothertimestopreventtheriskofelectricshock.



Withthe2screws

removedpullthetop

edgeofthelower

covertowardsyou

anditwillun‐clip

itselffromthe

bottomed

efixin

APoziscrewdriverwillberequired

LL

Remove2Pozi’s

fromlowercover

DocNo.FM5625issueCPage9



6.GSMMODEMINSTALLATION



Selectthebestlocationobservingtherulesshownonpage7andfixtheModemenclosuretothewallwith

4xNo.6x1”Poziscrewsthroughthe4cornerfixingholes“A”shownbelow.



DATACONNECTION



Plugthe9pin“D”plugofthe5mlongDataCableintotheTouchsafeProMasterPanelCOM1(asshown

below)androutethecableoutoftheenclosuretotheModem.The5mcableprovidedcanbecut‐downin

lengthbutDONOTextendanylonger.Connectusingthecolourcodebelowtothe3screwterminalsonthe

shortDataCablepluggedontotheAdaptiveCableinsidetheModemenclosure.







PSUCONNECTION



TheplugtopPSUmodulehas1metreoflowvoltagecable.

Thisshouldbepluggedintoanun‐switched13Asocketwiththelowvoltagecableenclosedinconduitor

trunkingbetweenthemainssocketandtheModem.

Plugthe2pinPSUconnectorintotheAdaptiveCableinsidetheModemenclosure.



142mm

155mm

AA

UP

Connect5mDataCable

toCON15ontheMain

PCBlocatedinsidethe

TouchsafeProMaster

Panel

AA

EnsuretheFerriteis

insidetheTouchsafe

ProPanelandnotin

contactwiththePCB

Connect

DataCables

usingcolour

codeshown

here

PlugPSUintothe

AdaptiveCableand

aMainsSupply

Usecableentry

holehere

DocNo.FM5625issueCPage10



7.INSERTING/EXTRACTINGTHESIMCARD



InserttheSIMCard(AidcallPartNo.W01825)intotheModemSIMsocketasshownbelow...



ToextracttheSIMCard;opentheSIMsocketflapandpushtheSIMCarduntilyouhearaclick,releaseand

theSIMCardwillspringoutalittleway.RemoveandclosetheSIMsocketflap.



1. OpentheSIMsocketflap

andpreparetheSIMcard

inthecorrectpositionas

shownhere

2. SlidetheSIMcardinto

theSIMsocket

3. PushtheSIMcardallthe

wayinuntilyouheara

clicksound

4. ClosetheSIMsocketflap

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