Sierra Wireless Compass 597 User manual

Compass 597 USB modem

with

User Guide

2130948

Rev 1.0

Compass 597 USB modem - User Guide

22130948

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(i.e.,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodem:

•Inareaswhereblastingisinprogress

•Whereexplosiveatmospheresmaybepresent

•Nearmedicalequipment

•Nearlifesupportequipment,oranyequipmentthatmay

besusceptibletoanyformofradiointerference.Insuch

areas,theSierraWirelessmodemMUSTBEPOWERED

OFF.TheSierraWirelessmodemcantransmitsignalsthat

couldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. The Sierra Wireless

modem may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Preface

Document 2130948. Rev 1.0 Jan.08 3

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878, 7,053,843 7,106,569 7,145,267

7,200,512 D442,170 D459,303

andotherpatentspending.

Thisproductincludes

technologylicensedfrom:

LicensedbyQUALCOMMIncorporatedunderoneormoreofthe

followingUnitedStatespatentsand/ortheircounterpartsinother

nations:

4,901,307 5,056,109 5,101,501 5,109,390 5,228,054

5,267,261 5,267,262 5,337,338 5,414,796 5,416,797

5,490,165 5,504,773 5,506,865 5,511,073 5,535,239

5,544,196 5,568,483 5,600,754 5,657,420 5,659,569

5,710,784 5,778,338

ManufacturedorsoldbySierraWirelessInc.oritsLicensees

underoneormorepatentslicensedfromInterDigitalGroup.

Compass 597 USB modem - User Guide

42130948

Trademarks AirCardand“HeartoftheWirelessMachine”areregistered

trademarksofSierraWireless.WatcherisatrademarkofSierra

Wireless,registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,TRU‐Install,

TRU‐Locate,andtheredwavedesignaretrademarksofSierra

Wireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

MacOSisatrademarkofAppleInc.,registeredintheU.S.and

othercountries.

PCCardandExpressCardaretrademarksofPCMCIA.

microSDisatrademarkofSDCardAssociation.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.gpsOneisatrademarkofQUALCOMM

Incorporated.

InstallShield®isaregisteredtrademarkofMacrovisionCorpo‐

rationintheUnitedStatesofAmericaand/orothercountries.

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

Additional

information and

updates

Forup‐to‐dateproductdescriptions,documentation,appli‐

cationnotes,firmwareupgrades,troubleshootingtips,and

pressreleases,visit.www.sierrawireless.com.

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Document 2130948. Rev 1.0 Jan.08 5

Table of Contents

Introducing the Compass 597 USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wireless USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

TRU-Locate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CDMA 3G services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Additional Compass USB modem features . . . . . . . . . . . . . . . . . . . . . . . . 12

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Your host computing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The Compass 597 USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The Compass USB modem drivers and enabling software . . . . . . . . . . . 13

CDMA service provider account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

The CDMA wireless network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

The Compass 597 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Account activation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Compass USB modem installation procedures . . . . . . . . . . . . . . . . . . . . . . . . 18

USB modem insertion and removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Inserting the Compass USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing the Compass USB modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Compass 597 USB modem - User Guide

62130948

Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Account configuration procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Manual activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Automated activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Care and Maintenance of Your Compass USB modem . . . . . . . . . . . . . . . . . .25

Watcher Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Starting and closing Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Components of the Watcher window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Window controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Docking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Always On Top . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Interpreting icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connection Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Status Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Indicator area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Minimized icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using an external antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 36

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Important safety/compliance information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

Document 2130948. Rev 1.0 Jan.08 7

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Compass 597 USB modem - User Guide

82130948

Document 2130948. Rev 1.0 Jan.08 9

1: Introducing the Compass 597

USB modem

Note: This document applies to you, only if your wireless device is the

Compass 597 USB modem from Sierra Wireless. This document does

not apply, if you are using an AirCard®595 PC Card, AirCard 595U

USB modem, AirCard 597E ExpressCard, or a wireless device that is

built into your computer.

•Welcome

•Feature summary

•Package contents

•System components

Welcome

TheSierraWirelessCompass597USBmodemisadual‐band

wirelessUSBmodemforcellularandPCSnetworks,andthe

GPSfrequencyband.Itenhancesthefunctionalityofyour

mobilecomputingdevicebyadding2‐waymessagingand

high‐speedmobiledatainextendedareas,comparedto

wirelesslocalareanetworks.

ThisUSBmodemallowsyoutodothefollowing(subjectto

featureavailability),withoutusingawirelinephoneor

network:

•ConnecttotheInternet,VPNandcorporatenetworks

•Sendandreceivelargee‐mailmessages

•SendandreceiveSMSmessages

•Uselocation‐basedservices

•Conductvideo‐conferencing

•Accessstreaming,real‐timemedia

•Playgamesonline

Note: You can view this guide online or print it to keep on hand. If

you're viewing it online, simply click a topic in the Table of Contents, or

a page number in the Index, or any page reference or section

reference. (Most text that is blue is a clickable link.) The PDF

automatically displays the appropriate page.

Compass 597 USB modem - User Guide

10 2130948

Feature summary

Note: For step-by-step instruc-

tions to access features of the

Compass USB modem, consult

the online help available with

Watcher®(page 33).

TheCompassUSBmodemisdesignedtoprovideawiderange

ofcapabilitiesusingCDMAnetworktechnology.Implemen‐

tationofthesefeaturesdependsontheparticularservice

providerandaccountfeaturesyouhavechosen.

Somefeaturesdescribedinthismanualmaynotbesupported

byyourserviceproviderormaynotbeavailablewithyour

networkaccount.Fordetailsoftheservicesandaccounts

available,contactyourserviceprovider.

Wireless USB modem

Onceinstalledandconfigured,theCompassUSBmodemcan

connecttotheCDMAnetworkautomatically.Youjustinsert

theCompassUSBmodem,allowWatchertoautolaunchand

authenticateyouraccountonthenetwork,thenlaunchyour

Internetbrowser(whichyoucanalsoconfigureinWatcherto

launchautomatically)—you’reonline!

Alternatively,youcanmakeahigh‐speeddataconnection

withoutrunningWatcher—simplybylaunchingwhatever

applicationyouwanttouse(suchasyourwebbrowseror

e‐mailapplication).Prerequisites:youmusthavepreviously

selected,inWatcher,“Enable NIC for Data Connection”(subjectto

featureavailability).

TheCompassUSBmodemalsoallowsyoutodialupamodem

(suchasacorporateserver).

TRU-Install

TRU‐Install™isaSierraWirelessfeaturethatinstallsthe

necessarysoftwareanddriversthefirsttimeyouinsertthe

CompassUSBmodemintoyourWindowsorMaccomputer.

AninstallationCDisnotrequired.

TRU-Locate

WithTRU‐Locate™,youcanuselocation‐basedservicesto

query,forexample,thenetworkforinformationonpointsof

interestthatarenearyourcurrentlocation,ordisplaydriving

instructions.

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