Pitney Bowes SendPro Mailstation User manual

Shipping & Mailing

Postage Meters

SendPro® Mailstation

User Guide

US English Edition

SV63352 Rev E

October 07, 2021

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

The SendPro® Mailstation User Guide is designed to assist in the daily operations of your device. Use

this book as a reference, as it includes system operating procedures.

Version History

Document Part Number Release Date Comments

SV63352 Rev. A December 2019 Initial release

SV63352 Rev. B April 2020 Periodic update for additional features and clarity

SV63352 Rev. C January 2021 Added Priority and Certified Mail; advancing,

correcting, and omitting the date; and postage

correction.

SV63352 Rev. D May 2021 Reorganized table of contents; edited topics for clarity

SV63352 Rev. E October 2021 Edited topics for clarity

Other Resources

This section identifies other resources that may be helpful when working with the SendPro®

Mailstation.

Related Documentation

Refer to the SendPro Mailstation Support site (pitneybowes.com/us/support/sendpromailstation) for

the most current documentation.

About this Book

Pitney Bowes User Guide October 2021 3

1 - Product Information

Parts of the machine 8

Navigating the Home screen 9

Connections on the back of the device 10

Material specifications 10

2 - Installation

Installing the SendPro Mailstation 13

3 - Connectivity

Setting up a wireless (Wi-Fi) network connection 25

Setting up a wired network connection 25

Advanced installation requirements 26

Checking the MAC address for wired and wireless networks 28

Setting up a proxy server 28

4 - Postage Funding

Adding postage 31

Changing your USPS payment method 31

Receiving postage refill receipts by email 32

Transferring funds from an older meter to SendPro Mailstation 32

5 - Scales and Weighing

Connecting the scale 35

Zeroing the scale 36

Using the scale 36

Entering weight manually 36

Table of Contents

Pitney Bowes User Guide October 2021 4

6 - Mailing

Sections of the Mailstation stamp 38

Switching between envelope types 39

Sending Certified Mail 40

Sending international mail 41

Sending Priority Mail 42

7 - Printing

Printing postage 45

Printing a USPS shipping label 45

Printing additional postage 46

Printing a date correction 47

Printing a prepaid return envelope 47

Printing reports 47

8 - Settings

Creating a security PIN 49

Changing your security PIN 49

Disabling the security PIN 49

Updating the ZIP Code 50

Omitting the date 50

Advancing the date 51

Clearing or resetting the piece count 51

9 - Maintenance

Replacing the ink cartridge 53

Moving your SendPro® Mailstation 54

10 - Rate Change

Updating and confirming USPS rates 56

Pitney Bowes User Guide October 2021 5

11 - Accounting

Enabling Cost Accounting 58

Adding a cost account 58

Setting the default cost account 58

12 - Safety

Safety information 61

Pitney Bowes User Guide October 2021 6

1 - Product

Information

In this section

Parts of the machine 8

Navigating the Home screen 9

Connections on the back of the device 10

Material specifications 10

Parts of the machine

Item Description

1 Printer tray

2 Ink access cover

3 Touchscreen display

4 Scale (may be positioned left, right, or behind the device on the optional stand)

5 Power button and indicator lamp

Product Information

Pitney Bowes User Guide October 2021 8

Navigating the Home screen

The Home screen on the SendPro Mailstation provides the starting point for printing postage.

Item Description

1 Mail type

2 Weight received from the scale. Tap here to enter weight manually.

3 Postage balance. Tap here to refill postage.

4 Settings.

5 Cost Account (optional).

Product Information

Pitney Bowes User Guide October 2021 9

Connections on the back of the device

Item Description

1 USB port, type A for the external scale

2 USB port, type B. This port is inactive and will not support any devices.

3 AC power cable connection. Use only the provided power cable.

4 USB port cover

5 RJ45 (Ethernet) port for a LAN connection.

Material specifications

lWidth: 3.5-13 in

lLength: 5-15 in

lThickness: 0-0.375 in

lWeight: 0-13 oz

Product Information

Pitney Bowes User Guide October 2021 10

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