Pitney Bowes DM100i Series Guide

Technical Support, Harlow, Essex, UK

Waste Ink Tank Full/ Nearly Full Error Message Script Page 1 of 8

Troubleshooting Script

Waste Ink Tank Full/ Nearly Full Error Message

DM100i Series Mailing Systems

INTRODUCTION

This document details the process to overcome a Waste Ink Tank Full or Nearly Full Error message on the

DM100i series Mailing System.

PROCESS- WASTE TANK NEARLY FULL ERROR MESSAGE

1. A Waste Tank Nearly Full Message Displays.

Press Continue to go to the Home Screen.

2. Enter Diagnostic Mode by keying in the code, 6946 and pressing the Add Postage key.

3. Select Diagnostics.

Technical Support, Harlow, Essex, UK

Waste Ink Tank Full/ Nearly Full Error Message Script Page 2 of 8

4. Select PM Maintenance.

5. Press Page Down.

6. Select Reset Waste Tank.

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Waste Ink Tank Full/ Nearly Full Error Message Script Page 3 of 8

7. The message; 'Are you sure you want to reset the Waste Ink Tank flag? (Yes or No)' will display.

Press the green Yes/Enter button.

8. Waste Ink Tank flag reset will display.

9. Select Press to Restart

10. A message 'Initialising' will display. Wait a few seconds and the message will automatically clear

on completion and take you back to the Home Screen.

The process is now complete.

Technical Support, Harlow, Essex, UK

Waste Ink Tank Full/ Nearly Full Error Message Script Page 4 of 8

PROCESS- WASTE INK TANK FULL ERROR MESSAGE

1. A Waste Tank Full Message Displays. Press Options.

2. Press Page Down twice.

3. Select Advanced Features.

4. Select Maintenance Mode.

Technical Support, Harlow, Essex, UK

Waste Ink Tank Full/ Nearly Full Error Message Script Page 5 of 8

5. Select Printer Maintenance.

6. Select Replacement.

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Waste Ink Tank Full/ Nearly Full Error Message Script Page 6 of 8

7. Select Replace Ink Tank. You will be prompted to Open Cover to start replacement. Open the

cover and the Ink Tank will move forwards.

8. Close the Cover. The Home screen will display (after a short delay).

9. Enter Diagnostic Mode by keying in the code, 6946 and pressing the Add Postage key.

10. Select Diagnostics.

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Waste Ink Tank Full/ Nearly Full Error Message Script Page 7 of 8

11. Select PM Maintenance.

12. Press Page Down.

NOTE:

If the customer cannot enter DIagnostic mode, return to the start of the procedure and ask customer to remove

the Print Head and Ink Cartridge at Select Replace Ink Tank (Step 7). After they have done this they must remove

power cable, to switch off, open the top cover and replace Printhead and Ink Cartridge. Before repowering the

machine ensure that the Ink Cartridge Guard is down. Repower the machine by inserting the power lead and allow

to restart before attempting to enter Diagnostic mode again.

13. Select Reset Waste Tank.

Technical Support, Harlow, Essex, UK

Waste Ink Tank Full/ Nearly Full Error Message Script Page 8 of 8

14. The message; 'Are you sure you want to reset the Waste Ink Tank flag? (Yes or No)' will display.

Press the green Yes/Enter button.

15. Waste Ink Tank flag reset will display.

16. Select Press to Restart

17. A message 'Initialising' will display. Wait a few seconds and the message will automatically clear

on completion and take you back to the Home Screen.

The process is now complete.

Remember to visit the TSS website at www.pitneybowestsg.com

The title, copyright and all other proprietary rights in this document are vested in Pitney Bowes Limited and no part of it may be reproduced in any form without the written permission of

Pitney Bowes Limited. The document is for the exclusive use of the person to whom it is issued; its contents are condential and must not be disclosed to any third party or used for any

purpose other than in the proper conduct of Pitney Bowes Limited's business and it must be returned to Pitney Bowes Limited immediately upon the person ceasing to be associated with

Pitney Bowes Limited. © Pitney Bowes Limited, 2012

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