Pitney Bowes SendPro User manual

Shipping & Mailing

Postage Meters

SendPro® C,

SendPro®+

User Guide

UKEnglish Edition

SV63242-gb Rev. B

July 2020

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

1 - Quick start guide

Navigating the Home screen 9

Creating and printing a Parcel Shipping label 11

Tracking a shipment 15

About cost accounts for Parcel Shipping labels 16

Adding a Parcel Shipping cost account 16

Printing postage on envelopes 17

Using accounts to charge back envelope printing costs 18

Creating an account for printing postage 18

Sending a First Class letter envelope 19

Adding a graphic to your envelope in Envelope Printing 20

Using the weighing platform when printing postage on envelopes 20

Sealing envelopes 21

Sealing the envelope only, bypass all printing 22

Filling the moistener tank 22

Installing the ink cartridge 22

Printing a test pattern 23

Supplies 25

2 - Connectivity information

Setting up a wired network connection 28

Setting up a wireless (Wi-Fi) network connection 29

Connecting to a hidden Wi-Fi network 29

Deleting a Wi-Fi network 30

Checking your network connection 31

Checking the MAC address for wired and wireless networks 32

Setting up a proxy server 34

Table of Contents

Pitney Bowes User Guide July 2020 iii

3 - Managing your machine

Adjusting display brightness 36

Adjusting time zone and location code 36

Creating or disabling the security PIN 36

Installing a scale 37

Managing your Royal Mail Postage Funds 38

Uploading system logs 38

4 - Creating Parcel Shipping Labels

Signing in to and out of Parcel Shipping 40

Creating and printing a Parcel Shipping label 40

Creating a Parcel Shipping label from the address book 45

Creating a new sender address for Parcel Shipping 46

Editing the sender address for Parcel Shipping 46

Reprinting a Parcel Shipping label 46

Getting a refund for a Parcel Shipping label 46

5 - Managing Parcel Shipping Labels

Use SendPro Online to perform these tasks 49

Using the Parcel Shipping address book 49

About cost accounts for Parcel Shipping labels 50

Turning cost accounts on or off for Parcel Shipping labels 50

Adding a Parcel Shipping cost account 50

Modifying a Parcel Shipping cost account 51

Searching addresses in the Parcel Shipping address book 52

Adding new addresses to the Parcel Shipping address book 52

Editing addresses in the Parcel Shipping address book 53

Deleting addresses from the Parcel Shipping address book 53

Creating a Parcel Shipping preset 53

6 - Printing on envelopes

Printing postage on envelopes 56

Checking the postage available for printing envelopes 57

Pitney Bowes User Guide July 2020 iv

Refilling postage for your Envelope Printing balance 57

Using accounts to charge back envelope printing costs 58

Creating an account for printing postage 58

Multi-level Envelope Printing accounts 59

Editing a printing postage account 60

Deleting a printing postage account 61

Sending a First Class letter envelope 62

Printing a future date 62

Entering the weight manually when printing postage on envelopes 63

Using the weighing platform when printing postage on envelopes 63

Sealing envelopes 64

Sealing the envelope only, bypass all printing 65

Zeroing the scale 66

Getting a Royal Mail refund for damaged or incorrectly printed mail in Envelope Printing 66

Adding a graphic to your envelope in Envelope Printing 66

Adding a custom text message to your mail 67

Printing a graphic on your envelope without printing postage 67

Printing only the date and time on your envelope 68

7 - Presets

Creating presets 70

Selecting a Preset 70

Renaming a Preset 71

Deleting a Preset 71

8 - Managing Printing on Envelopes

Changing the default refill amounts for printing postage 73

Uploading printing postage transactions 73

Clearing or resetting the number of mailpieces sent 74

Performing Royal Mailpostal inspections for Envelope Printing 74

Performing postal rate updates or software updates for Envelope Printing 75

Running postage printing account reports 77

Setting the postage printing account report period 77

Setting the postage printing account report preferences 78

Setting low funds warning for printing postage 78

Pitney Bowes User Guide July 2020 v

9 - View Print Reports

Printing a receipt when refilling postage for Envelope Printing 81

Viewing the total spent on printing postage 81

Viewing the Envelope Printing postage refill history 81

Printing a report for the number of mailpieces sent 81

Printing a funds report for postage printing 82

10 - Mail Machine Maintenance

Printing a test pattern 84

Cleaning the printhead 85

Installing the ink cartridge 85

Installing the printhead 85

Cleaning the moistener brush and wick assembly 89

Filling the moistener tank 91

Installing an MT30 or MT70 external scale 92

Avoiding envelope sealing issues 94

Feeding envelopes 95

Moving your device 95

11 - Supplies

Supplies 98

12 - Machine Information

Royal Mail requirements 101

Sections of the meter impression 101

Postal Security Device 102

Parts of the device 102

Connections on the back of the machine 103

Specifications 103

13 - Safety

Important safety notes 106

Pitney Bowes User Guide July 2020 vi

14 - Technical Support

Contacting Pitney Bowes 109

15 - Third party software

Third party software 111

Pitney Bowes User Guide July 2020 vii

1 - Quick start guide

In this section

Navigating the Home screen 9

Creating and printing a Parcel Shipping label 11

Tracking a shipment 15

About cost accounts for Parcel Shipping labels 16

Adding a Parcel Shipping cost account 16

Printing postage on envelopes 17

Using accounts to charge back envelope printing costs 18

Creating an account for printing postage 18

Sending a First Class letter envelope 19

Adding a graphic to your envelope in Envelope Printing 20

Using the weighing platform when printing postage on

envelopes 20

Sealing envelopes 21

Sealing the envelope only, bypass all printing 22

Filling the moistener tank 22

Installing the ink cartridge 22

Printing a test pattern 23

Supplies 25

Navigating the Home screen

The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a

parcel shipping label or printing postage on an envelope.

For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For

important large envelopes or packages using Royal Mail or ParcelForce start creating a parcel shipping

label by tapping (2) Parcel Shipping.

The application drawer (3) at the bottom of the screen provides access to a variety of applications to

support and enhance your SendPro C, SendPro+ device. For example, you can obtain tracking

information (Shipping History), access address information (Address Book) and even check your

network connection (Check Network).

1 • Quick start guide

Pitney Bowes User Guide July 2020 9

To view all of the options in the application drawer, tap the double-headed arrow (4) on the right side of

the application drawer. Other options include the ability to check for available software updates (Rates

&Updates) and view online support (Help).

Note: The Shipping History icon in the application drawer provides information about labels you have

created using the Parcel Shipping application (Date, Recipient, Carrier, Tracking Number, Status, and

Label Amount). The History & Reports application provides a history of the postage refill operations

you have performed for the Envelope Printing application.

Toolbar

The toolbar located at the top of the Home screen appears at the top of every screen within the Parcel

Shipping and Envelope Printing applications.

This toolbar allows you to view and change settings and defaults values for your machine and the Parcel

Shipping and Envelope Printing applications.

1. Back - Return to the previous screen.

2. Home - Return to the Home screen from anywhere in Parcel Shipping or Envelope Printing.

3. Support - Search online content and get information on how to perform tasks using Parcel

Shipping and Envelope Printing.

4. Network - View the current network type (wireless or Ethernet) and status and strength (for

wireless connection). Allows you to turn wireless connection on or off. The icon here represents a

wireless connection.

5. Profile - Sign out of Parcel Shipping or lock your SendPro C, SendPro+device.

1 • Quick start guide

Pitney Bowes User Guide July 2020 10

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