Pitney Bowes SendPro Series User manual

Quick Reference Guide

SV63348 Rev.C

April 29, 2022

Shipping & Mailing

Postage Meters

SendPro® C Lite, SendPro® C, SendPro®+

Quick Reference Guide

Finding the Product Code Number (PCN) and serial number 2

Navigating the Home screen 3

Printing a shipping label or printing postage on an envelope 5

Printing a shipping label 7

Tracking a shipment 12

Using cost accounts to charge back shipping label postage 12

Adding a shipping label cost account 13

Navigating the Print on Envelopes app 14

Sending a First-Class Mail envelope 15

Sending a large First-Class® envelope 16

Sending Certified Mail 17

Sending an international letter 18

Using USPS special services 19

Updating postal rates or software for printing on envelopes 19

Refilling postage for printing on envelopes 20

Sealing envelopes when you print postage 21

Filling the moistener tank 22

Replacing the ink cartridge 23

Printing a test pattern 25

Supplies, ink cartridges, and options 27

Finding the Product Code Number (PCN) and serial

number

In order to find the correct information for your device, you need to know the model number.

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on

the rear of the device or under the display cover. The serial number appears as zeros here for security

reasons.

Pitney Bowes Quick Reference Guide April 2022 2

Navigating the Home screen

You can create a shipping label or print postage from the Home screen on the SendPro C Lite,

SendPro C, SendPro+.

Creating shipping labels or printing on envelopes

Tap Print on Envelopes to print postage for envelopes and post cards. Tap Create Shipping Labels

to create a shipping label for important large envelopes or packages using USPS, UPS®, or FedEx®.

Using SendPro Apps

Tap on SendPro Apps to access a variety of apps to support and enhance your device.

For example, you can:

lCheck for rates and updates (Rates and Updates)

lGet a history of shipping labels created (Shipping History)

lCheck the status of your network connection (Network Connection).

Pitney Bowes Quick Reference Guide April 2022 3

You can also add your most frequently used apps to a list of favorites appearing along the bottom of

the Home screen.

Getting help on your device

Tap SendPro Care on the Home screen to get information about your device

The SendPro Care app automatically recognizes your device issues and provides recommendations

for resolving them. The app also provides:

lReal-time predictive updates, diagnostic, error notifications, and offers.

lSolutions to resolve the issue.

lEssential tools and guides.

lVoice (mobile app) and text search to resolve issues quickly.

lProduct health management and tracking.

lAccount balances and case status.

lSpending and saving insights to track your budget more effectively.

To learn how to use the SendPro Care app, tap i How to use on the main page of the app.

Pitney Bowes Quick Reference Guide April 2022 4

The toolbar

The toolbar appears at the top of every screen. It allows you to view and change settings for your

device.

1. Back - Return to the previous screen.

2. Home - Return to the Home screen from anywhere in Create Shipping Labels or Print on

Envelopes.

3. Tap the question mark in the toolbar to open the SendPro Care app.

4. Network - View the current network type (wireless or Ethernet) and status and strength (for

wireless connection). Allows you to turn wireless connection on or off. The icon here represents

a wireless connection.

5. Settings - View or change your device and app settings. This includes adjusting the screen

brightness, setting sound notification levels, and viewing wireless or Ethernet connection

information. For Print on Envelopes, this includes setting the default postage refill amount,

installing external scales and performing maintenance. For shipping labels, this includes

managing your carrier accounts and setting up your shipping label printer default values.

6. Profile - View your profile (name and email for shipping label account), log out, or lock your

SendPro C Lite, SendPro C, SendPro+.

Printing a shipping label or printing postage on an

envelope

You can either create a shipping label or print postage on an envelope. For a shipping label, tap

Create Shipping Labels on the Home screen. For postage, tap Print on Envelopes on the Home

screen.

Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for

USPS package services. You can also send via UPS® or FedEx®. The packaging options and

benefits are almost identical.

Pitney Bowes Quick Reference Guide April 2022 5

Use Create Shipping Labels for the following

Thick envelopes Poly mailers USPS flat rate envelopes

USPS non flat rate envelopes Boxes USPS flat rate boxes

USPS non flat rate boxes Tube

Use Print on Envelopes for the following

Standard envelopes and postcards Large envelopes

Pitney Bowes Quick Reference Guide April 2022 6

Printing a shipping label

Use Create Shipping Labels to get the best pricing, free tracking, and detailed delivery history for

USPS package services. You can also send via UPS® or FedEx®. The packaging options and

benefits are almost identical.

1. Tap Create Shipping Labels on the Home screen.

2. Tap the carrier you wish to use.

3. Verify that the sender address is correct. If not, tap on the Sender field and select a new

address.

Pitney Bowes Quick Reference Guide April 2022 7

4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost

Account and select an account to change or add the account..

5. Tap Continue.

Pitney Bowes Quick Reference Guide April 2022 8

6. Enter the recipient address manually or tap Address book to select one from the address book.

7. Tap Continue.

8. Tap a package type.

Pitney Bowes Quick Reference Guide April 2022 9

9. Enter the dimensions and weight of the package:

lTap each dimension and enter a value. Tap the green check mark when done.

lIf you have an attached scale, place the package on the scale and tap Weight. Tap Scale

and the weight appears. Tap Apply.

lIf you do not have a scale, tap Weight and enter the weight, then tap Apply.

10. Tap Continue.

11. Tap the service you wish to use.

Pitney Bowes Quick Reference Guide April 2022 10

This manual suits for next models

Table of contents

Other Pitney Bowes Postal Equipment manuals

Pitney Bowes

Pitney Bowes DI900 User manual

Pitney Bowes

Pitney Bowes PARAGON Mail Processor 2000 User manual

Pitney Bowes

Pitney Bowes 1215 User manual

Pitney Bowes

Pitney Bowes SmartLink Cellular Connectivity Kit User manual

Pitney Bowes

Pitney Bowes DM500 Use and care manual

Pitney Bowes

Pitney Bowes SendPro P Series User manual

Pitney Bowes

Pitney Bowes dm60 series Technical manual

Pitney Bowes

Pitney Bowes 1E42/W1110 SendKit User manual

Pitney Bowes

Pitney Bowes PostPerfect B700 User manual

Pitney Bowes

Pitney Bowes SendPro C User manual

Pitney Bowes

Pitney Bowes SendPro Mailstation User manual

Pitney Bowes

Pitney Bowes SendPro C Lite Manual

Pitney Bowes

Pitney Bowes SendPro C series User manual

Pitney Bowes

Pitney Bowes 3307 User manual

Pitney Bowes

Pitney Bowes DL50 Manual

Pitney Bowes

Pitney Bowes F612 User manual

Pitney Bowes

Pitney Bowes F731 Manual

Pitney Bowes

Pitney Bowes DL100 Manual

Pitney Bowes

Pitney Bowes F680 Manual

Pitney Bowes

Pitney Bowes DL400 Manual

Pitney Bowes

Pitney Bowes SE-900-EI Application guide

Pitney Bowes

Pitney Bowes DM100i Series Guide

Pitney Bowes

Pitney Bowes SendPro C series User manual

Pitney Bowes

Pitney Bowes DM125 User manual

Pitney Bowes SendPro Series User manual

Popular Postal Equipment manuals by other brands