Pitney Bowes SendPro User manual

Shipping & Mailing

Postage Meters

SendPro® Mailstation

User Guide

US English Edition

SV63352 Rev C

January 26, 2021

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

The SendPro® Mailstation User Guide is designed to assist in the daily operations of your device. Use

this book as a reference, as it includes system operating procedures.

Version History

Document Part Number Release Date Comments

SV63352 Rev. A December 2019 Initial release

SV63352 Rev. B April 2020 Periodic update for additional features and clarity

SV63352 Rev. C January 2021 Added Priority and Certified Mail; advancing,

correcting, and omitting the date; and postage

correction.

Other Resources

This section identifies other resources that may be helpful when working with the SendPro® Mailstation.

Related Documentation

Refer to the SendPro Mailstation Support site for the most current documentation.

About this Book

Pitney Bowes User Guide January 2021 3

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1 - Using your device

Parts of the machine 7

Connections on the back of the device 8

Connecting the scale 9

Setting up a wired network connection 10

Setting up a wireless (Wi-Fi) network

connection 10

Navigating the Home screen 12

Printing postage 13

Sending international mail 14

Sending Priority Mail 14

Sending Certified Mail 15

Printing a USPS shipping label 17

Using the scale 18

Zeroing the scale 18

Entering weight manually 18

Adding postage 19

Advancing the date on the SendPro Mailstation19

Printing a date correction 19

Omitting the date on the SendPro Mailstation 20

Printing a postage correction 20

Printing reports 21

Replacing the ink cartridge 22

Creating a security PIN 23

Changing your security PIN 24

Disabling the security PIN 24

Flashing power button 25

2 - Safety

Safety information 29

Table of Contents

Pitney Bowes User Guide January 2021 5

1 - Using your device

In this section

Parts of the machine 7

Connections on the back of the device 8

Connecting the scale 9

Setting up a wired network connection 10

Setting up a wireless (Wi-Fi) network connection 10

Navigating the Home screen 12

Printing postage 13

Sending international mail 14

Sending Priority Mail 14

Sending Certified Mail 15

Printing a USPS shipping label 17

Using the scale 18

Zeroing the scale 18

Entering weight manually 18

Adding postage 19

Advancing the date on the SendPro Mailstation 19

Printing a date correction 19

Omitting the date on the SendPro Mailstation 20

Printing a postage correction 20

Printing reports 21

Replacing the ink cartridge 22

Creating a security PIN 23

Changing your security PIN 24

Disabling the security PIN 24

Flashing power button 25

Parts of the machine

Item Description

1 Printer tray

2 Ink access cover

3 Touchscreen display

4 Scale (may be positioned left, right, or behind the device on the optional stand)

5 Power button and indicator lamp

Using your device

Pitney Bowes User Guide January 2021 7

Connections on the back of the device

Item Description

1 USB port, type A for the external scale

2 USB port, type B. This port is inactive and will not support any devices.

3 AC power cable connection. Use only the provided power cable.

4 USB port cover

5 RJ45 (Ethernet) port for a LAN connection.

Using your device

Pitney Bowes User Guide January 2021 8

Connecting the scale

1. Plug the scale into the USB port in the back of the machine.

2. Close the cover, allowing the cable to run through the channel under the cover.

3. Position the scale on the left or right side of the device, using the guide pins to hold it in place, OR

Place the scale on the optional stand behind the device.

Using your device

Pitney Bowes User Guide January 2021 9

Setting up a wired network connection

Set up a wired connection when your device is connected to your network with an Ethernet cable.

1. Tap the Settings icon.

2. Tap Network Settings.

3. Tap Change Network Settings.

4. Tap Wired.

5. Tap Continue.

If you are unable to connect to the internet, ask your IT department to check the internet settings before

you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

Pitney Bowes SendPro User manual

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