Pitney Bowes SendPro C Auto Manual

Shipping & Mailing

Postage Meters

SendPro® C Auto

Operator Guide

US English Edition

SV63245 Rev E

April 29, 2022

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Quick start guide

Finding the Product Code Number (PCN) and serial number 11

Navigating the Home screen 12

Printing a shipping label or printing postage on an envelope 15

Printing a shipping label 17

Using cost accounts to charge back shipping label postage 22

Adding a shipping label cost account 24

Adding a Envelope Printing or Print on Envelopes account 25

Navigating the Envelope Printing or Print on Envelopes app 26

Feeding envelopes 27

Printing postage on tapes 30

Sending a First-Class Mail envelope 30

Sending a large First-Class® envelope 31

Sending Certified Mail 33

Sending an international letter 33

Sending mail using a Certificate of Mailing 34

Using USPS special services 36

Updating postal rates or software for printing on envelopes 36

Refilling postage for printing on envelopes 37

Sealing envelopes and printing postage 38

Filling the moistener tank 39

Replacing the ink cartridge 41

Printing a test pattern 43

Adding favorite apps 44

Creating presets for printing postage 45

Selecting a preset for printing postage 46

Ordering supplies from your device 47

2 - Connectivity information

Table of Contents

Pitney Bowes Operator Guide April 2022 iii

Setting up a wired network connection 50

Setting up a wireless (Wi-Fi) network connection 53

Connecting to a hidden Wi-Fi network 53

Forgetting a Wi-Fi network 55

Checking your network connection 57

Finding the MAC address for wired and wireless networks 58

Setting up a Proxy server 61

3 - Managing your Device

Creating or disabling the security PIN 66

Adjusting time zone and scale location code 67

Adjusting display brightness 67

Adding favorite apps 68

Setting up the Energy Saver 68

Using USPS Informed Delivery 69

Installing a scale 69

Uploading system logs 70

4 - Printing Shipping Labels

Signing in to and out of the shipping label app 74

Printing a shipping label 74

Comparing rates when printing a shipping label 80

Creating a new sender address for shipping labels 86

Editing the sender address for shipping labels 87

Printing an international shipping label 87

Creating and printing a USPS return shipping label 97

Printing a USPS scan form 98

Reprinting a USPS, UPS or FedEx shipping label 99

Canceling a UPS or FedEx shipping label 100

Getting a USPS refund for a shipping label 100

5 - Managing Shipping Labels

Pitney Bowes Operator Guide April 2022 iv

Using the Address Book 104

About cost accounts for shipping labels 104

Changing the default refill amounts for shipping labels 104

Using cost accounts to charge back shipping label postage 105

Turning on address autofill for shipping labels 106

Adding new addresses to the shipping labels Address Book 107

Managing your shipping labels cost accounts 107

Adding a shipping label cost account 107

Editing a cost account 108

Refilling postage for shipping labels 109

Setting an alert when shipping label postage refill is pending 110

Setting up your FedEx account 111

Setting up your UPS account 113

Setting up default printing options 114

Managing email notifications for shipping labels 114

Setting the default address for USPS return labels 115

Determining how you spend your shipping labels postage 116

Removing funds 116

6 - Printing on envelopes

Navigating the Envelope Printing or Print on Envelopes app 118

Printing postage on tapes 119

Checking the available funds for printing postage 121

Refilling postage for printing on envelopes 122

Sending a First-Class Mail envelope 123

Sending a large First-Class® envelope 124

Sending Certified Mail 126

Sending an international letter 126

Sending mail using a Certificate of Mailing 127

Advancing the date 128

Printing postage without a date for pre-printed mailpieces 129

Printing additional postage 130

Re-dating your mail 131

Using USPS special services 132

Entering the weight manually when printing postage 132

Pitney Bowes Operator Guide April 2022 v

Using the scale when printing postage 133

Sealing envelopes without printing postage 134

Sealing envelopes and printing postage 135

Zeroing the scale 136

Adding insurance to your mail 137

Adding a graphic to your envelope or tape 138

Sending mail using Electronic Return Receipt (ERR) 138

Getting a USPS refund for damaged or incorrectly printed mail 139

Creating a custom text message for your mail 140

Adding a custom text message to your envelope or tape 142

Editing or deleting a custom text message 144

Printing a graphic without printing postage 146

Printing an inscription 147

Printing only the date and time 147

Presort features 149

Creating a PresortXtra letter preset 149

7 - Managing Printing on Envelopes

Confirming your meter update 154

Changing the default refill amount for printing postage 154

Uploading postage transactions 155

Clearing or resetting the number of mailpieces sent 156

Performing USPS postal inspections for postage printing 156

Updating postal rates or software for printing on envelopes 156

Confirm the effective date for postal rates 157

Setting the low funds warning for printing postage 158

Setting up a mailer ID 158

Updating the ZIP code 159

What is Accounting 159

Turning Envelope Printing or Print on Envelopes account passwords on or off for printing postage 160

Adding a Envelope Printing or Print on Envelopes account 162

Editing an account 163

Making an account inactive 163

Deleting an account 164

Creating presets for printing postage 164

Pitney Bowes Operator Guide April 2022 vi

Viewing presets for printing postage 165

Selecting a preset for printing postage 166

Modifying presets for printing postage 166

Setting the default preset reset timer 167

8 - View and Print Reports

Viewing a receipt when refilling postage 170

Viewing the total spent on printing postage 170

Viewing the refill history for printing postage 170

Printing a funds report 170

Running account reports 171

Emailing an account report 172

Setting the report period for an account 173

Setting the account report preferences 174

Creating a shipping report 175

Creating a USPS shipping label refund report 175

9 - Maintenance

Checking the postage print quality 178

Clearing a tape error or jam 178

Printing a test pattern 180

Checking the ink level 181

Replacing the ink cartridge 182

Changing the ink waste pad 184

Cleaning the printhead 186

Installing the printhead 190

Cleaning the moistener brush and wick assembly 195

Filling the moistener tank 203

Feeding envelopes 205

Moving your device 208

10 - Supplies

Pitney Bowes Operator Guide April 2022 vii

Ordering supplies from your device 210

Supplies, ink cartridges, and options 212

11 - Device Information

USPS requirements 216

Key in Postage 216

Sections of the meter impression 216

Finding the SendPro application software version 217

Postal Security Device 218

Parts of the device 218

Connections on the back 220

Specifications 220

Material specifications 224

12 - Contacting Pitney Bowes

Contacting Pitney Bowes 228

13 - Safety

Lithium Ion Battery 232

Agency Compliance Information 232

Important Safety Notes 232

Note for California Customers Only on all Models 234

14 - Third party software

Third party software 236

Pitney Bowes Operator Guide April 2022 viii

1 - Quick start guide

In this section

Finding the Product Code Number (PCN) and serial

number 11

Navigating the Home screen 12

Printing a shipping label or printing postage on an

envelope 15

Printing a shipping label 17

Using cost accounts to charge back shipping label

postage 22

Adding a shipping label cost account 24

Adding a Envelope Printing or Print on Envelopes

account 25

Navigating the Envelope Printing or Print on

Envelopes app 26

Feeding envelopes 27

Printing postage on tapes 30

Sending a First-Class Mail envelope 30

Sending a large First-Class® envelope 31

Sending Certified Mail 33

Sending an international letter 33

Sending mail using a Certificate of Mailing 34

Using USPS special services 36

Updating postal rates or software for printing on

envelopes 36

Refilling postage for printing on envelopes 37

Sealing envelopes and printing postage 38

Filling the moistener tank 39

Replacing the ink cartridge 41

Printing a test pattern 43

Adding favorite apps 44

Creating presets for printing postage 45

Selecting a preset for printing postage 46

Ordering supplies from your device 47

Quick start guide

Pitney Bowes Operator Guide April 2022 10

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