Pitney Bowes SendPro C Auto User manual

Quick Start Guide

SV63351 Rev.D

April 29, 2022

Shipping & Mailing

Postage Meters

SendPro® C Auto

Quick start guide

Finding the Product Code Number (PCN) and serial number 3

Navigating the Home screen 4

Printing a shipping label or printing postage on an envelope 7

Printing a shipping label 8

Using cost accounts to charge back shipping label postage 13

Adding a shipping label cost account 14

Adding a Envelope Printing or Print on Envelopes account 15

Navigating the Envelope Printing or Print on Envelopes app 16

Printing postage on tapes 17

Feeding envelopes 18

Sending a First-Class Mail envelope 21

Sending a large First-Class® envelope 21

Sending Certified Mail 22

Sending an international letter 23

Using USPS special services 24

Updating postal rates or software for printing on envelopes 24

Refilling postage for printing on envelopes 25

Sealing envelopes and printing postage 26

Filling the moistener tank 27

Replacing the ink cartridge 29

Printing a test pattern 31

Adding favorite apps 32

Creating presets for printing postage 33

Selecting a preset for printing postage 34

Ordering supplies from your device 35

Pitney Bowes Quick Start Guide April 2022 2

Finding the Product Code Number (PCN) and serial

number

In order to find the correct information for your device, you need to know the model number.

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on

the rear of the device or under the display cover. The serial number appears as zeros here for security

reasons.

Pitney Bowes Quick Start Guide April 2022 3

Navigating the Home screen

You can create a shipping label or print postage from the Home screen on the SendPro C Auto.

Creating shipping labels or printing on envelopes

Tap Envelope Printing or Print on Envelopes to print postage for envelopes and post cards. Tap

Trackable Labels or Shipping Labels to create a shipping label for important large envelopes or

packages using USPS, UPS®, or FedEx®.

Using SendPro Apps

Tap on SendPro Apps to access a variety of apps to support and enhance your device.

For example, you can:

lCheck for rates and updates (Rates and Updates)

lGet a history of shipping labels created (Shipping History)

lCheck the status of your network connection (Network Connection).

Pitney Bowes Quick Start Guide April 2022 4

You can also add your most frequently used apps to a list of favorites appearing along the bottom of

the Home screen.

Getting help on your device

Tap SendPro Care on the Home screen to get information about your device

The SendPro Care app automatically recognizes your device issues and provides recommendations

for resolving them. The app also provides:

lReal-time predictive updates, diagnostic, error notifications, and offers.

lSolutions to resolve the issue.

lEssential tools and guides.

lVoice (mobile app) and text search to resolve issues quickly.

lProduct health management and tracking.

lAccount balances and case status.

lSpending and saving insights to track your budget more effectively.

Pitney Bowes Quick Start Guide April 2022 5

To learn how to use the SendPro Care app, tap i How to use on the main page of the app.

The toolbar

The toolbar appears at the top of every screen. It allows you to view and change settings for your

device.

1. Back - Return to the previous screen.

2. Home - Return to the Home screen from anywhere in Trackable Labels or Shipping Labels or

Envelope Printing or Print on Envelopes.

3. Tap the question mark in the toolbar to open the SendPro Care app.

4. Network - View the current network type (wireless or Ethernet) and status and strength (for

wireless connection). Allows you to turn wireless connection on or off. The icon here represents

a wireless connection.

5. Settings - View or change your device and app settings. This includes adjusting the screen

brightness, setting sound notification levels, and viewing wireless or Ethernet connection

information. For Envelope Printing or Print on Envelopes, this includes setting the default

postage refill amount, installing external scales and performing maintenance. For shipping

labels, this includes managing your carrier accounts and setting up your shipping label printer

default values.

6. Profile - View your profile (name and email for shipping label account), log out, or lock your

SendPro C Auto.

Pitney Bowes Quick Start Guide April 2022 6

Printing a shipping label or printing postage on an

envelope

You can either create a shipping label or print postage on an envelope. For a shipping label, tap

Trackable Labels or Shipping Labels on the Home screen. For postage, tap Envelope Printing or

Print on Envelopes on the Home screen.

Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery

history for USPS package services. You can also send via UPS® or FedEx®. The packaging options

and benefits are almost identical.

Use Trackable Labels or Shipping Labels for the following

Thick envelopes Poly mailers USPS flat rate envelopes

USPS non flat rate envelopes Boxes USPS flat rate boxes

USPS non flat rate boxes Tube

Pitney Bowes Quick Start Guide April 2022 7

Use Envelope Printing or Print on Envelopes for the following

Standard envelopes and postcards Large envelopes

Printing a shipping label

Use Trackable Labels or Shipping Labels to get the best pricing, free tracking, and detailed delivery

history for USPS package services. You can also send via UPS® or FedEx®. The packaging options

and benefits are almost identical.

1. Tap Create Shipping Labels on the Home screen.

2. Tap the carrier you wish to use.

Pitney Bowes Quick Start Guide April 2022 8

3. Verify that the sender address is correct. If not, tap on the Sender field and select a new

address.

4. Select an account if cost accounts are enabled. Verify the selected cost account. Tap Cost

Account and select an account to change or add the account..

5. Tap Continue.

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6. Enter the recipient address manually or tap Address book to select one from the address book.

7. Tap Continue.

8. Tap a package type.

Pitney Bowes Quick Start Guide April 2022 10

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