Sierra Wireless IPass Compass 885 User manual

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

Welcome to your iPass Mobile Broadband Service. Through the iPassConnect

interface, this iPass Mobile Broadband USB adapter will provide you with reliable,

high-speed wireless connectivity on the move.

This guide provides all the information you will need to successfully install your iPass Mobile Broadband

USB adapter and configure it for use with iPassConnect. This installation guide shows you how to install

the Sierra Wireless Compass 885 Mobile Broadband USB adapter.

Note: This device is designed to auto-install on your system, with no CD required

• Installation requirements

• Pre-installation

• Installation of SIM

• Installation of MicroSD card

• Installing Compass 885 USB adapter and 3G Watcher software

• Configuring iPassConnect for the iPass Mobile Broadband Service

• Connecting to Mobile Broadband networks

• Configuring 3G Watcher to work with iPassConnect™

• Verifying that your iPass Mobile Broadband USB adapter can connect

to the network

• What to do if iPassConnect does not recognize your iPass Mobile

Broadband USB adapter

•Activating your iPass Mobile Broadband USB adapter

• Removing your iPass Mobile Broadband USB adapter from your

computer

• Using and storing your iPass Mobile Broadband USB adapter

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

PRE

INSTALLATION

Before starting the installation, please ensure that:

• You save any open documents or work, and close any unnecessary programs

• iPassConnect is not running (if it is running, right-click the iPassConnect system

tray icon and select Disconnect & Exit or Exit)

INSTALLATION REQUIREMENTS

•iPassConnect software version 3.5x or later

•Windows

2000, XP (Home or Professional); Vista

•Hard Drive Space: 32 MB

•RAM: 32 MB

•Microsoft Internet Explorer 5.5 or higher

•USB Port

•Pentium Processor: 150+MHz

The Sierra Wireless Compass 885 Mobile Broadband USB adapter is designed to

auto-install, without requiring a CD-ROM for installation. To install your USB

adapter, simply insert the device into an open USB port on your computer.

Windows will detect new hardware, and the device drivers and 3G Watcher

software will install automatically.

INSTALLATION OF SIM

The Sierra Wireless Compass 885 requires a SIM card to connect to Mobile Broadband networks, which

should come with your device and may already be inserted. Before you install the USB adapter and its

management software, please check that the SIM has been inserted into your Sierra Wireless Compass

885 Mobile Broadband USB adapter. If not already inserted, first detach the SIM from its carrier, then

insert it into the device as detailed in the graphic below. The SIM must be inserted with the notched

corner in, and the metal contacts down, the “graphic” side of the SIM facing up.

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

INSTALLATION OF MicroSD CARD

The Sierra Wireless Compass 885 is built to accommodate a MicroSD external storage card. To utilize

the MicroSD feature, simply remove the plastic insert from the lower slot (see image below), by pushing

it in, and allowing it to spring back. After removing the plastic insert, insert your MicroSD card into the

device, ensuring that it is pushed all the way into the slot. Once inserted, connect your device to the

USB port of your computer. The MicroSD external storage will appear as a USB memory drive, and can

be used as any other USB external storage.

INSTALLING THE COMPASS 885 USB ADAPTER AND 3G Watcher SOFTWARE

1. Close all Windows programs and insert the Sierra Wireless Compass 885 into a USB port on your

computer. The Setup wizard launches automatically and a Welcome window is displayed

Note: On Windows Vista machines, you may be prompted as to whether or not to allow the Autorun

on the device to run. Please allow the installation to run

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

Warning: The installation process should happen automatically, with a minimum of user

interaction. If you receive any warnings or requests to launch Setup.exe, please allow

the Setup.exe to execute. Prior to device insertion, please save any open documents and

close all programs

2. Upon device insertion, Windows will display an icon in the system tray, showing that it has detected

new hardware. The auto-install feature of the device should handle the device driver installation

automatically

3. After Windows has detected the device and installed the drivers required, it will launch Setup.exe

from a virtual drive within the device automatically. (If you receive a security warning, asking if you

wish to allow the Setup.exe program to execute, please allow this)

4. A new window will appear (TRU-Install Setup), as shown below, click OK to begin the installation of

the 3G Watcher program

5. On the Sierra Wireless 3G Watcher InstallShield screen, select Next to begin

6. You must accept the terms and conditions of the software license agreement (while it is possible to

adjust the installation folder, it is highly recommended that you leave it set to the default), and then

click Install to continue

7. The software and device drivers will be installed, and once complete, click the Finish button to exit

the installation

8. Once the TRU-Install screen disappears, you may be prompted to restart your computer. If

prompted to do so, restart your computer

You are now ready to use the iPassConnect mobility manager to connect to Mobile Broadband

networks.

Note: Before launching iPassConnect, to verify that your iPassConnect mobility manager is able to

see and utilize the USB adapter, you must close the 3G Watcher program completely, as

iPassConnect and 3G Watcher use the same drivers to manage the device, and will not function

correctly if both are running simultaneously

Insert the Compass 885

USB adapter, and 3G

Watcher Software

Installation

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

CONFIGURING iPASSCONNECT FOR THE iPASS MOBILE BROADBAND SERVICE - UK

As a user of the iPass Mobile Broadband service, you may need to specify the correct APN as

indicated below.

1. Ensure that your iPass Mobile Broadband card is inserted into the computer and that the 3G

Watcher software is not running. If it is running, the 3G Watcher software icon will appear in the

system tray

Ensure that the 3G Watcher software has been removed from your Startup group as per the

instructions on page 11 and that you have restarted your computer

2. Launch iPassConnect

Figure 1 Figure 2

3. In iPassConnect, choose the menu Settings, then Connection Settings and select the Mobile

Data tab (as shown in Figure 1 above). Click Network Information

4. In the Access Point Name (APN) field, enter the following text: data.uk (as shown in Figure 2

above)

5. Click OK twice

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

iPass gives you one simple global service for secure remote and mobile

connectivity in over 160 countries around the world.

So whether you’re connecting via your iPass Mobile Broadband card in the UK,

from your local café via Wi-Fi, or from a hotel on the other side of the world, iPass

makes it easy for you to get online from virtually anywhere.

CONNECT WITH iPASS AT MORE THAN 100,000 WI-FI HOTSPOT LOCATIONS

WORLDWIDE!

As well as providing you with Mobile Broadband connectivity in the United Kingdom, iPass offers

seamless Wi-Fi connectivity at 100,000 wireless broadband locations around the world, including more

than 440 airports and 23,000 hotels and conference facilities.

For details about how and where to connect via Wi-Fi, visit our online end-user resource centre at

http://connect.ipass.com

And to find your closest hotspot, try using our Online Hotspot Finder at www.ipass.com/hotspot

CONNECTING TO MOBILE BROADBAND NETWORKS

iPassConnect will automatically detect the Mobile Broadband network available to you, and

display it under Available Networks (as shown).

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

Note: If you insert your iPass Mobile Broadband USB adapter after iPassConnect has been

launched, it may take up to 20 seconds to recognize the device. If the device is not detected, you

can take either of the following actions to force iPassConnect to search for your iPass Mobile

Broadband USB adapter:

1. Exit and restart iPassConnect

2. Go to Settings, select Connection Settings, then select the Mobile Data tab, and click the

Refresh button

To connect, click on

the network listing

2. Enter any required

credentials

3. Click Connect and you

will be connected

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

If you experience any problems during the installation process, these useful tips

may help. If you require any further assistance, please contact your IT Help Desk

or iPass Service Provider.

CONFIGURING 3G Watcher TO WORK WITH iPASSCONNECT

1. Ensure that the iPassConnect mobility manager is fully closed, including the system tray icon (if it is

running, right-click the iPassConnect system tray icon and select Disconnect & Exit or Exit)

2. Insert your iPass Mobile Broadband USB adapter into your computer. Windows will discover the

new hardware automatically

3. Double-click the 3G Watcher icon on the desktop to launch 3G Watcher

4. In 3G Watcher, click the Tools menu, and select Options (as shown below)

5. In the Options screen, under the Startup section, ensure that the Autolaunch on device insertion

is set to No (as shown below)

6. Also under the Startup section, ensure that the Turn Radio off on exit is set to No (as shown

below)

iPass.com

iPass Mobile Broadband Service In

stallation Guide

–

United Kingdom

7. Click Apply

8. Click OK

VERIFYING THAT YOUR iPASS MOBILE BROADBAND USB ADAPTER CAN CONNECT TO THE

NETWORK

You can confirm that your iPass Mobile Broadband USB adapter is able to connect to the network by

following the steps below:

1. Insert the USB adapter into your computer

2. Close iPassConnect, including the system tray icon (if the system tray icon is present, right-click

and select Disconnect and Exit, or if not currently connected, click Exit)

3. Double-click the 3G Watcher icon on your desktop.

3G Watcher will detect the available network as shown. (If you do not detect any network signal,

please relocate until you locate sufficient signal to connect)

4. Click Connect. 3G Watcher should connect to the network

5. Click Disconnect to disconnect from the network

6. Exit 3G Watcher by closing the window

WHAT TO DO IF iPASSCONNECT DOES NOT RECOGNIZE YOUR iPASS MOBILE BROADBAND

USB ADAPTER

Tip 1: Ensure that the 3G Watcher program is not running

iPassConnect and 3G Watcher both use the same system resources to access your iPass Mobile

Broadband USB adapter. As a result, 3G Watcher must be closed in order for iPassConnect to

recognize the device.

1. If 3G Watcher is running, close it

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