Sierra Wireless AirCard 580 User manual

AirCard® 580 Wireless Modem

User Guide

2130374 v3

Preface

v3Mar.11 i

Important Notice Due to the nature of wireless communications, transmission

and reception of data can never be guaranteed. Data may be

delayed, corrupted (i.e., have errors) or be totally lost.

Although significant delays or losses of data are rare when

wireless devices such as the Sierra Wireless modem are used in

a normal manner with a well-constructed network, the Sierra

Wireless modem should not be used in situations where failure

to transmit or receive data could result in damage of any kind

to the user or any other party, including but not limited to

personal injury, death, or loss of property. Sierra Wireless

accepts no responsibility for damages of any kind resulting

from delays or errors in data transmitted or received using the

Sierra Wireless modem, or for failure of the Sierra Wireless

modem to transmit or receive such data.

Safety and Hazards Do not operate the Sierra Wireless modem in areas where

blasting is in progress, where explosive atmospheres may be

present, near medical equipment, near life support equipment,

or any equipment which may be susceptible to any form of

radio interference. In such areas, the Sierra Wireless modem

MUST BE POWERED OFF. The Sierra Wireless modem can

transmit signals that could interfere with this equipment.

Do not operate the Sierra Wireless modem in any aircraft,

whether the aircraft is on the ground or in flight. In aircraft, the

Sierra Wireless modem MUST BE POWERED OFF. When

operating, the Sierra Wireless modem can transmit signals that

could interfere with various onboard systems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. Sierra Wireless

modems may be used at this time.

The driver or operator of any vehicle should not operate the

Sierra Wireless modem while in control of a vehicle. Doing so

will detract from the driver or operatorʹs control and operation

of that vehicle. In some states and provinces, operating such

communications devices while in control of a vehicle is an

offence.

Limitation of

Liability

The information in this manual is subject to change without

notice and does not represent a commitment on the part of

Sierra Wireless. SIERRA WIRELESS AND ITS AFFILIATES

SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL

DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,

CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES

INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR

User Guide

ii 2130374

REVENUE OR ANTICIPATED PROFITS OR REVENUE

ARISING OUT OF THE USE OR INABILITY TO USE ANY

SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS

AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES OR THEY ARE

FORESEEABLE OR FOR CLAIMSBY ANY THIRD PARTY.

Not withstanding the foregoing, in no event shall Sierra

Wireless. and/or its aﬃliates aggregate liability arising under

or in connection with the Sierra Wireless product, regardless of

the number of events, occurrences, or claims giving rise to

liability, be in excess of the price paid by the purchaserfor the

Sierra Wireless product.

Patents & Licenses This product may contain technology developed by or for

Sierra Wireless Inc.

This product includes technology licensed from

QUALCOMM® 3G.

This product is manufactured or sold by Sierra Wireless Inc. or

its aliates under one or more patents licensed from

InterDigital Group.

Trademarks AirCard and“Heart of the Wireless Machine” are registered

trademarks of Sierra WirelessSierra Wireless,the Sierra

Wireless logo, the red wave design, the red-tipped antenna,

and Watcher are trademarks of Sierra Wireless.

Windows®is a registered trademark of Microso Corporation.

Qualcomm®is a registered trademark of Qualcomm Incorpo-

rated.

Other trademarks are the property of the respective owners.

Preface

v3Mar.11 iii

Contact

Information

Your comments and suggestions on improving this documen-

tation are welcome and appreciated. Please e-mail your

feedback to [email protected]. Thank you.

Consult our website for up-to-date product descriptions,

documentation, application notes, firmware upgrades, trouble-

shooting tips, and press releases:

www.sierrawireless.com

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00am to 5:00pm Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way,

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

User Guide

iv 2130374

v3 Mar.11 2130374

Table of Contents

1: Introducing the AirCard 580 Wireless Modem . . . . . . . . . . . . . . . . . . . . . . . .1

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Feature summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Verizon Wireless BroadbandAccess/NationalAccess . . . . . . . . . . . . . . . . . 2

System components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Care and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The AirCard 580 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your account and coverage area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3: Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Part 1: AirCard 580 software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Part 2: Inserting and removing the AirCard 580 and driver installation . . . . 12

Inserting the AirCard 580 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing the AirCard 580 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Part 3: Activating the AirCard 580 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4: WatcherTM Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Launching and exiting Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connect and disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Components of the Watcher window (Full Mode View) . . . . . . . . . . . . . . . . . 20

System tray mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

5: Understanding Alert Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

3G service alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

AirCard 580 User Guide

v3 Mar.11 2130374

Auto-connect alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Auto-connection failure alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Call lost alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Card eject warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connection in progress alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Premium service alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Power on card alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Reset call log information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Security lock enabled alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Security enter lock code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Security incorrect lock code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Software mismatch alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Tray mode alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

6: Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

7: Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

8: Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

v3 Mar.11 1

1: Introducing the AirCard® 580

Wireless Modem

•Welcome

• Package contents

• Feature summary

• System components

• Care and maintenance Welcome

Note: Do not insert the AirCard

into your PC Card slot prior to

installing the software. It is

important to install the software

and driver in the correct order.

(See Chapter 3: “Installation

Procedures”, beginning on page

9).

The AirCard® 580 wireless modem is a dual-band wireless

PC Card that provides true wireless Internet access leveraging

Verizon Wireless’ premier high-speed data networks, Broad-

bandAccessSM and NationalAccessSM. It enhances the

functionality of your notebook PC by adding access to high-

speed wireless data.

The AirCard 580 functions as a wireless modem with WWAN

(Wireless Wide Area Network) connectivity. This card allows

you to connect to the Internet, send and receive e-mail, and

connect to a corporate network (VPN) without the need of a

network cable or phone line.

Package contents

Your AirCard 580 package contains the following components:

•AirCard 580 wireless modem

•Card case for portable storage

•Installation CD containing the AirCard software and this

User Guide

•Quick Start Guide

•Warranty Card

Feature summary

Note: For step by step instruc-

tions to access features of the

AirCard 580, consult the online

help available with Watcher.

The AirCard® 580 wireless modem is designed to provide a

wide range of capabilities using CDMA network technology.

Implementation of these features will depend on network

coverage availability and account features you have chosen.

Contact Verizon Wireless Customer Service for details of the

services and accounts available at 1-800-2-JOIN-IN.

User Guide

22130374

A Type II PC card wireless modem

The AirCard fits into the standard (Type II) PC Card slot

available on most notebook PCs. Once installed and

configured, the AirCard 580 connects to the high-speed third

generation (3G) CDMA wireless network. You just insert the

AirCard 580, allow Watcher to autolaunch, click connect, then

launch your Internet browser—you’re on-line!

Verizon Wireless

NationalAccess/BroadbandAccessSM

The AirCard 580 operates on Verizon Wireless NationalAccess/

BroadbandAccess networks which leverage a 3G wireless

cellular technology called CDMA (Code Division Multiple

Access).

3G CDMA technology provides a variety of connectivity

features, depending on network coverage availabilty and

account features:

•BroadbandAccess is Verizon Wireless’ premier high-speed

wireless data network and is one of the fastest, fully

mobile wireless Internet data solutions available. Lever-

aging 3G CDMA 1xEVDO, the AirCard quickly

downloads complex files and views email attachments at

typical speeds of 300-500 kbps, capable of reaching speeds

up to 2 Mbps.

•NationalAccess is Verizon Wireless’ national wireless

Internet service that operates on 3G CDMA 1xRTT

technology. NationalAccess enables users to access the

Internet, corporate email, attachments, and business appli-

cations with a laptop at typical speeds of 40-60 kbps and

bursts up to 144 kbps. NationalAccess is available in

thousands of cities and towns across America.

Once the connection is established, you can open your browser

and connect to any web site that is accessible through the

Internet, or access other Internet services (such as e-mail and

your corporate VPN).

Additional AirCard 580 features

Beyond the features of high-speed wireless connectivity, the

AirCard 580 provides additional software and hardware

features:

•PIN security code to protect your AirCard and account

from unauthorized use.

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