Sierra Wireless AirCard 402 User manual
AirCard 402
Quick Start Guide
www.sierrawireless.com
2131300 Rev. 1.0 (Sep 2009)
Wireless Modem With
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This guide provides installation instructions for users of:
• Windows®Vista
•Windows XP (Home and Professional versions) with Service Pack 2 or later
•Windows 2000 with Service Pack 4 and Update Rollup 1
•Mac OS® X version 10.4.11 or newer. (To check your version of Mac OS X, from the Apple
menu ( ) choose About This Mac.)
Your package contains the following:
• AirCard 402 modem
•This Quick Start Guide
Note: To install the drivers and software, you do not need an installation CD. Your modem uses
the Sierra Wireless TRU-Install™ feature—the drivers and software are installed when you
insert the modem into your computer.
As part of the activation process you may need your billing information and a telephone to
contact your service provider.
Write down the ESN or MEID (shown on the back label of the modem; you may need to provide
this value to your service provider, during the activation process):
ESN/MEID: ___________________________________
23
1Slide and hold the locking tab in the indicated direction.
If your computer has WiFi or a Bluetooth adapter, turn it off. (For instructions, see the user
guide or online Help of your computer).
If your computer doesn’t have a PC Card slot
Remove the modem from the card adapter, as described below.
If your Mac OS X version is earlier than 10.4.11, then you must upgrade to version 10.4.11
or newer. Use the Software Update feature (in System Preferences), or contact an Apple
reseller or an Apple retail store, or visit www.apple.com/store.
If you have a Windows computer, proceed to page 5; if you have a Mac, proceed to page 7.
(If you do not know what kind of slot your computer has, please see the user guide or online
Help of your computer).
If your computer has a PC Card slot
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Instructions for Windows users
Read the license agreement and select I accept the terms in the license agreement to
indicate your acceptance of the terms. Click Next. (A series of dialog boxes guides you
through the installation.)
When the InstallShield Wizard has finished installing the software, click Finish.
4
2
3
4
If you’re running Windows Vista and the AutoPlay window is displayed, click
Run setup.exe.
1
5If Watcher® has not started automatically, start it by double–clicking the Watcher icon
on your desktop.
If your modem is not activated, the Activation Wizard may start automatically. If it doesn’t,
in Watcher click the Menu button and select Activation Wizard.
6
Grip both sides of the card adapter and insert the modem and card adapter into your
computer (modem label facing up).
In the TRU-Install window, click OK.
3Gripping both sides of the modem, insert it into your computer (modem label facing up).
4If you have a Windows computer, proceed to step 2 on page 5; if you have a Mac,
proceed to step 2 on page 7.
5
2Holding the locking tab, use your other hand to free the modem from the card adapter.
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Instructions for Mac users
6
8
Need more information?
For more information, see the:
• User Guide (available in Start > All Programs > Sierra Wireless > Watcher)
• Online Help (in Watcher, click the Menu button and select Help Topics)
To connect to the network, in Watcher click Connect. (If the Connect button is not
available, ensure that the modem is properly inserted, not locked, and not powered off.)
If you’re using Manual Activation, phone your service provider, and inform them that you
are activating a Sierra Wireless wireless device. Write down the information that your
service provider gives you (depending on your service provider, some of the following
items may not apply):
Activation code (MSL): ________________________________________________
Phone number (MDN): ________________________________________________
MIN / IMSI_S (if not the same value as your MDN [above]): ______________________
MSID: ____________________________________________________________
After your service provider sets up your account on the network, your modem should be
configured and ready for use.
9
7
If the Automated Activation option is available, select it and follow the instructions on
the screen.
If the activation is successful, go to step 9.
7
1Grip both sides of the card adapter and insert the modem and card adapter into your
computer (modem label facing up).
2
In the “Standard Install on ...” window, click Install.
In the window that appears, double-click Watcher Installer.mpkg.
In the “Welcome to the Sierra Wireless Watcher Installer” window, click Continue.
3
5
If the “Select a Destination” window is displayed, select a destination volume to install
the software, and click Continue.
4
7In the window with the message that you will have to restart your computer, click
Continue Installation.
If a window appears, prompting you to enter your password, enter your Mac password,
and then click OK.
6
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After your computer restarts, run Watcher: in Finder™, choose Go > Applications, and
then double-click Watcher. Watcher should start.
9
10
89
Text/window
displayed
Description/next action
“Alert” window
(“This device is
not activated...”)
Your device is not activated.
1. In the Alert window, click Yes.
If an Alert window (“Watcher is attempting to activate the modem...”)
is displayed, see the row below.
2. If the Activation Assistant is displayed, continue from step 2 in the
Activation Assistant section (see the next page).
“Alert” window
(“Watcher is
attempting to
activate the
modem...”)
Your device is not activated.
1. Wait until the process is completed.
If activation is successful, Watcher displays “Disconnected” or the
name of the carrier, after which you are ready to connect to the
network; see “Connecting to the network” on page 11.
2. If Watcher displays “Not activated”, use the Activation Assistant (see
the next page).
“Not activated” Your device is not activated. Use the Activation Assistant (see the next
page).
If the New Port Detected window appears, click Continue.
11
Watcher displays a status message or an “Alert” window. Use the following table to
determine your next actions.
If a window appears, prompting you to enter your password, enter your Mac password,
and then click OK.
12
Text/window
displayed
Description/next action
Name of your
carrier
Your device is preactivated. You are ready to connect to the network; see
“Connecting to the network” on page 11.
“Device is
Locked”
Your device is preactivated. Unlock the device:
1. From the Extras item on the Watcher menu, choose Unlock ... Device.
2. In the Watcher window, enter the lock code (PIN), and click OK.
If you can’t recall your lock code, try using the last four digits of your
device’s phone number (“About Watcher”) or try 0000. If none of these
work, contact your service provider.
Once your device is unlocked, you are ready to connect to the network;
see “Connecting to the network” on page 11.
In the “Installation completed successfully” window, click Restart.
8
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10 11
Connecting to the network
To connect to the network:
uIn Watcher, click Connect.
Once you’re connected to the network, Watcher shows the amount of time you’ve been
connected, and the amount of data received (Rx) and transmitted (Tx).
3Follow the instructions of your service provider to activate your device. Write down this
information that your service provider gives you (depending on your service provider,
some of the following items may not apply):
Activation code (MSL): _________________________________________________
Phone number (MDN): _________________________________________________
MSID / IMSI_S (if not the same value as your MDN [above]): _____________________
To complete the activation process, enter the information (that you wrote down) into the
fields on the screen, and go through the rest of the Activation Assistant.
After your service provider sets up your account on the network, your device is
activated.
If a window appears, prompting you to enter your password, enter your Mac password,
and then click OK.
4
5
6If the “New Port Configuration window” appears, click Continue to automatically
configure your computer to use your device.
You can now connect to your service provider’s network.
To end your network connection:
uIn Watcher, click Disconnect.
Need more information?
For more information, see the User Guide (installed as a PDF on your Mac desktop).
Activation Assistant
If your device is not activated, use the Activation Assistant:
1From the Extras item on the Watcher menu, choose Activation.
The Activation Assistant window is displayed.
2Ensure you have the items listed in the Activation Assistant window, and phone your
service provider. Inform them that you are activating a Sierra Wireless wireless device.
Click Next.
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