Polycom KIRK 600v3 User manual

Call Hold

Call Transfer

User Guide

Polycom®KIRK Wireless Server 600v3

(SIP Protocol)

1416 8711, ed. 1

Catalog No.1416 8711

Version 1

Proprietary and Confidential

The information contained herein is the sole intellectual property of Polycom, Inc. No distribution,

reproduction or unauthorized use of these materials is permitted without the expressed written consent of

Polycom, Inc. Information contained herein is subject to change without notice and does not represent

commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of

Polycom, Inc.

Notice

While reasonable effort was made to ensure that the information in this document was complete and

accurate at the time of printing, Polycom, Inc., cannot assume responsibility for any errors. Changes and/or

corrections to the information contained in this document may be incorporated into future issues.

Contents

1 Call Hold and Call Transfer

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Call transfer - attended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Call transfer - semi-attended . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

Call transfer - blind . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1–1

Call Hold and Call Transfer

This guide describes how put a call on hold and how to transfer a call on your

handset when operating on a SIP call handler and when supported on KIRK

Wireless Server 600v3.

The guide is intended for end users and provides information about activating

call hold and call transfer on your handset specific for your call handler.

Contact your system administrator for informaton about your call handler and

wireless server.

For more information about the handset in general, refer to the Handset User

Guide.

This section includes information about activating:

•“Call Hold” on page 1-1

•“Call Transfer” on page 1-1

Call Hold

Use this feature to hold a call. A call may be placed on hold, in which case the

connection is not terminated but no verbal communication is possible until the

call is removed from hold.

On your handset, do the following:

•While on call, press R. The call is now on hold.

Call Transfer

Use this feature to transfer a call to another handset by dialing a new

number/extension. The transferred call can be either attended, semi-attended

or blind. If the transferred call is attended, the desired number/extension is

notified of the impending transfer (the caller is put on hold). If the transferred

1–2

call is semi-attended, the person transferring the call hangs up after hearing a

ring tone. If the transferred call is blind, the desired number/extension is not

notified of the impending transfer.

Call transfer - attended

You (B) receive a call from A, who wants to speak with C. On your handset, do

the following:

1While on call, press R, and dial the number or extension of C. A is put on

hold, and C answers the call.

2Press and the call is now transferred to C.

Call transfer - semi-attended

You (B) receive a call from A, who wants to speak with C. On your handset, do

the following:

1While on call, press R, and dial the number or extension of C.

2After hearing a ring tone, you press and thereafter C answers the

call. The call is now transferred to C.

Call transfer - blind

You (B) receive a call from A, who wants to speak with C. On your handset, do

the following:

1While on call, press R, and dial the number or extension of C.

2Press and the call is now transferred to C, i.e you hang up before

hearing a ring tone. Thereafter C answers the call.

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