Polycom RSS 2000 User manual

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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Polycom ™ RSS 2000 V1.0

Getting Started guide

General Safety Precautions

Follow these rules to ensure general safety:

• Keep the area around the Polycom RSS 2000 unit clean, free of clutter

and well ventilated.

• Decide on a suitable location for the equipment rack that will hold

the RSS 2000 unit and is near a grounded power outlet.

• • Use a regulating uninterruptible power supply (UPS) to protect the

RSS 2000 unit from power surges and voltage spikes, and to keep it

operating in case of a power failure.

Hardware Specification

Pentium 4, 2.8Mhz,1.5G RAM,250G Hardisk.

• Form Factor: 1U 19” rack mount

• Height: 1.73” (44 mm)

• Width: 16.83” (430 mm)

• Depth: 15.35” (390 mm)

• Gross Weight: 22.4 lbs (10.2 kg)

• Power Supply: Thermal controlled 220W

ATX AC power supply w/PFC

• AC Voltage: 100 - 240 VAC, 60-50 Hz, 5-3

Amps

XP OS

Preparations

Obtain the following information from your network administrator:

• RSS 2000 unit, Subnet Mask and Default Gateway IP addresses

• Gatekeeper IP address, Prefix, and E.164 of the RSS 2000.

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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Unpacking and Installing the RSS 2000

1 Place the RSS 2000 unit on a stable flat surface in the selected location.

2 To connect to the power source, insert the power cable into the

Power connector on the rear panel of the MGC+ unit and insert the

Power cable into the power source socket.

3Connect the lan cable to LAN1 in the back of the system.

4 Turn on the power switch.

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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Initial RSS 2000 IP Configuration

The system is shipped with a default IP address:

IP Address:192.168.1.254

Subnet Mask: 255.255.255.0

Gateway: 192.168.1.1

There are two ways to change the initial IP address of the sytem:

1. Via a cross over lan cable

2. Via a RS232 or Telnet Console.

1. Changing the initial IP address via a cross over lan cable

1. Connect a cross over lan cable to LAN1 in the RSS 2000.

2. Set your laptop to the same segment of the RSS

a. For example (in your laptop IP config setting):

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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3. Open internet explorer and browse to:

http://192.168.1.254

4. Login to the system.

User name: Administrator

Password: polycom

5. Go to system configuration->IP setting and modify the IP address. Click the save button

and than reset the system.

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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2.Changing the initial IP address via an RS232 Console or Telnet

Another option to modify the IP address of the RSS 2000 is using the RS232 console.

1.Connect to the RS232 port – and activate the console (9600, 8bits)

When login to the console, you will see the current IP address of the system.

Help

? – show all available commands

Changing the IP Address:

set lan1 static 172.21.100.20 mask 255.255.224.0 [gw 172.21.96.254]

Reset Password (back to polycom)

User may reset the password of the administrator to default to ‘polycom’

reset password

Note !

The same steps apply also for Telnet connection.

Only one console can be connected at any given time (either Telnet or RS232 not both).

The system is now ready for use, for additional configuration refer to the user guide.

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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RSS 2000 Maximum Capacity

Scenario Description Maximum Capacity

Conference

Recording How many conferences can be

recorded simultaneously 2 conference or 2 EPs dialing in the

same time1 H239 recorded link at a time

Point to Point

recording How many point to point calls can

be record (if both are dialing into the

POLYCOM ™ RSS 2000)

H323

Playback How many conferences can be

playback in H323 10

Archive view How many streaming can be

reviewed (unicast) – based on the

Web Server capacity

Network TCP/UDP ports used by RSS2000

Usage Type Port Range

Manager TCP 81

Web TCP 80

Trace UDP 30011

Gatekeeper UDP 1719

RAS UDP 1720

Q.931 Socket TCP 1720

H.245 Socket TCP 1730-1739

Endpoint/

H.323

Audio / Video / Data UDP 2000-2099

Live Broadcast TCP 1800-1801

Media On Demand Archive TCP 2800-2859

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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RSS2000 Policies and Limitations

Subject Description

H.323 Alias

length The maximum length of the system H.323 alias name is 16 characters

IVR message The format for IVR message files is: WAV files, PCM 16bits

Console

Service RS232 configuration: Baud rate 9600, Data bits 8, Parity None, Stop bits 1,

Flow control OFF.

ONLY ONE connection to the Console service is allowed, either by RS232 or

by Telnet, but not both.

Endpoint menu 1. When schedule a dial out & record from the Web UI, RSS will loopback the

video and NEVER show the menu unless a menu operation (FECC arrow

keys or DTMF 2/4/6/8) is given from the endpoint.

2. When a pre-defined endpoint dials into the RSS and the endpoint has the

"immediate recording" option, RSS will do the same as above.

3. When inviting an endpoint to a P2P recording room (using E.164 number

of the P2P room followed by #/* and E.164 number of the invited endpoint

), the inviting endpoint will have the menu and the invited endpoint won’t

have the menu

4. When two endpoints meet at a P2P recording room, only one of them can

have the menu at a time.

H.264

bandwidth The maximum bandwidth for H.264 is limited to 768K

P2P recording

maximum

bandwidth

Maximum bandwidth for a P2P recording room is 1024K. If video protocol for

P2P recording room is H.264, then the maximum bandwidth is 768K

Archive file size If the media file size exceeds 4GB, downloading it from Web UI may be

incomplete.

Media Player

Support Windows Media Player 9/10 is required. WMP 10 is recommended.

RealPlayer can also be used if WMP is properly installed.

QuickTime player is not supported.

Some third party media player such as Media Player Classic (MPC) and VLC

can also be used, but they were not certify

Archive

playback Archive playback with WMP does not support playback controls:

Pause/Resume/FF/Backward, etc

H.323 playback During H.323 playback, if there is packet loss and endpoint requests I-Frame,

RSS cannot apply the request. Since all audio/video data are from the media

file.

System Reset Hard reset (power off and on) is not recommended.

Reset should be done via the Web UI or Console service whenever possible.

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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Corrections and enhancements

Description Jira Bug# / Comments

Content from a recorded stream is not passed

when VSX is in a MP call RSS-71

H.264 HD support

1.H.264 maximum rate is set to 1920K to allow HD

connection

2.Creation of WMV archive for HD recording is

done offline in background process after recording

is stopped, due to system performance limitation.

Related Web interface are updated.

Live streaming is not available for HD calls

RSS-75, RSS-81, RSS-82

H.239 content is not played when Tandberg MXP

plays back archive RSS-85

Tandberg has no FECC capability when in a call

with RSS2000 RSS-84

When iPower is connected to RSS2000 it does not

have FECC RSS-27

HD H323 Playback will be shown in the archive list

only for supporting HD endpoints, non HD endpoint

will not see the HD archive list, to prevent crashes

on the non HD endpoint

English IE version case 688767 (CRM)

HDX playback issues There are some issues with the HDX,

(Issues that are open under the HDX

project) – which should be verify with the

RSS

RSS shows connected and it’s not RSS-92

Gatekeeper setting lost RSS-94

RSS2000 Crashed upon multiple dial-in parties

coming and going RSS-96,RSS-102

RSS2000 crashed upon Recording Room dial-in

from LifeSize RSS-95

Improved: HD H.323 playback issues: LipSync and

audio distortion RSS-93 RSS-81

Enhancement: Automatic deletion of

C:\pagefile.sys file, to prevent low disk space on

drive C:

Enhancement: IP + extension dial out RSS-86 RSS-87 RSS-105

Fix: The audio is cut short at the end of a recording RSS-90 RSS-98

Enhancement: System name/ H.323 alias can be

changed when GK option is disabled

H.323 endpoint menu font color are adjusted for

HDX endpoints. (When HDX endpoints are connected to

current version, some part of the words on

the menu screen are missing. HDX

Release - 1.0.0-259).

H.264 HD Limitation

9H.264 maximum rate is set to 1920K to allow HD connection

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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9Creation of WMV archive for HD recording is done offline in background

(in a ratio of 1 to 6 (for each minute recording the archive will be ready to

view in 6 minutes) process after recording is stopped

9Live streaming is not available for HD calls

DOC2153A RSS 2000 Getting Started guide + Corrections- V1.0.1.002.doc.1.002

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Installed Windows Security Updates List – RSS V1.0.1.002

Name Description

KB883939 Security Update for Windows XP (KB883939)

KB885836 Windows XP Hotfix - KB885836

KB886185 Windows XP Hotfix - KB886185

KB890046 Security Update for Windows XP (KB890046)

KB893756 Security Update for Windows XP (KB893756)

KB893803v2 Windows Installer 3.1 (KB893803)

KB896358 Security Update for Windows XP (KB896358)

KB896423 Security Update for Windows XP (KB896423)

KB896424 Security Update for Windows XP (KB896424)

KB896688 Security Update for Windows XP (KB896688)

KB896727 Update for Windows XP (KB896727)

KB898461 Update for Windows XP (KB898461)

KB899587 Security Update for Windows XP (KB899587)

KB899588 Security Update for Windows XP (KB899588)

KB899591 Security Update for Windows XP (KB899591)

KB900725 Security Update for Windows XP (KB900725)

KB901214 Security Update for Windows XP (KB901214)

KB902400 Security Update for Windows XP (KB902400)

KB903235 Security Update for Windows XP (KB903235)

KB904706 Security Update for Windows XP (KB904706)

KB905414 Security Update for Windows XP (KB905414)

KB905749 Security Update for Windows XP (KB905749)

KB905915 Security Update for Windows XP (KB905915)

KB908519 Security Update for Windows XP (KB908519)

KB908531 Update for Windows XP (KB908531)

KB910437 Update for Windows XP (KB910437)

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