Polycom V500 Instruction Manual

May 2006

3725-21988-013/A

Release Notes

V500 and VSX Systems, Version 8.5

Polycom® is pleased to announce the release of version 8.5 software for the

V500™ and VSX™ systems. Polycom software release 8.5 is available as a

software update for customers with current service agreements.

To upgrade system software, use the Softupdate application. For more

information about upgrading software and enabling system options, refer to

the Upgrading Polycom Video Software document. The document and

Softupdate application are available at the Polycom Resource Center.

New Version of People+Content IP

The People+Content™IP application has been updated to version 1.1.0.7.

Version 1.1.0.7 includes the ability to use a VSX or V500 host name rather than

just an IP address, as well as improvements to maintain image quality even

when network performance is poor. You can download this new version from

the Polycom Resource Center.

Installing Version 8.5

As you install this version of V500 or VSX system software, you may notice

enhancements to Softupdate and changes in security options and passwords.

For more information, refer to the Softupdate Enhancements, Security

Enhancements, and Password Changes sections of this document.

VSX 3000A customers who are currently running version 8.0.x software may

experience flicker and unusual behavior on their displays when upgrading to

version 8.5. This is normal behavior and it is critical that the system NOT be turned

off during this process. The complete upgrade process should take no longer than

2-3 minutes, and after the upgrade is complete, the system will restart

automatically.

Release Notes

V500 and VSX systems, version 8.5

What’s New in This Release?

Softupdate Enhancements

Softupdate now gives you the following options when you select Custom

installation:

•Change the monitor configuration.

•Change the system’s network configuration.

•Erase the system flash memory.

Softupdate also includes new online help, which you can access by pressing

the F1 key or clicking the Help button in any dialog.

Security Enhancements

Version 8.5 provides several enhancements to make operating the system

more secure, including a new Security Mode on some systems and additional

password options. Starting with version 8.5, Softupdate uses secure FTP to

access the systems and verifies that the download has been digitally signed by

Polycom before installing it.

Security Mode

With version 8.5, you can configure VSX 3000A, VSX 5000, VSX 6000A,

VSX 7000s, VSX 7000e, and VSX 8000 systems to use Security Mode, which

provides secure access to the system. Security Mode is based on Transport

Layer Security (TLS) 1.0 using 168-bit Triple-DES. These protocols encrypt

management communication over IP, preventing access by unauthorized

users.

Every time you enable Security Mode, you must configure a new password for

the system. The password cannot be blank, and it cannot be the default value

(serial number).

Release Notes

V500 and VSX systems, version 8.5

Security Mode requires secure access and a password for Web, Telnet, and FTP

access.

Password Changes

Version 8.5 provides more flexibility and added protection for accessing

system Admin Settings. The admin password has been replaced by the room

password and the remote access password. You can set up a room password to

restrict access to the system locally. You can set up a remote access password

to restrict access to the system via FTP, Telnet, SNMP, or the web interface.

You can also choose to use the same password for both local room access and

remote access.

H.460 NAT Firewall Traversal

You can now configure VSX systems to use standards-based H.460.18 and

H.460.19 firewall traversal, which allows video systems to more easily

establish IP connections across firewalls.

Integration with Microsoft Live Communications Server (LCS)

Integration with Microsoft®LCS allows you to set up a list of LCS contacts on

a V500 or VSX system, see if the contacts are online, and call them without

knowing their addresses. Contacts appear in the directory and can also be

displayed on the home screen.

Out-of-box Monitor Configuration

When you power on your system for the first time, or after you erase the

system flash memory, the out-of-box setup wizard runs to let you configure

the system. Starting with version 8.5, the system displays the setup wizard on

both NTSC/PAL and VGA monitors so that you can complete the setup

Points to note about Security Mode:

•SNMP access is not available in Security Mode.

•Global Management System™ and ReadiManager™ SE200 are not compatible

with VSX systems in Security Mode.

•Software images for version 8.5 and later are digitally signed by Polycom. To

install an earlier version of system software, you must disable Security Mode.

•If Security Mode is not enabled, the system first attempts to use a secure

protocol (such as HTTPS), but reverts to the non-secure form of the protocol if

the management system does not have a secure client.

•If Security Mode is enabled, you must enter the room password to reset the

system.

Release Notes

V500 and VSX systems, version 8.5

regardless of the type of monitor connected. The setup wizard prompts you to

select your monitor configuration. At the end of the setup wizard, the system

restarts with the configuration you selected.

To configure a VSX 5000 or VSX 6000A for dual monitors, you must provide a

dual monitor option key.

Configurable Maximum Transmission Unit (MTU)

Different networks have different packet-handling characteristics. Some

networks can handle large packets, but some networks perform better with

small packets. If you have bad video or network errors because packets are too

large, you should decrease the MTU. If the network is burdened with

unnecessary overhead because the packets are too small, you should increase

the MTU. The default value is 1260.

Previously the MTU size was a static value that you could not change. In

version 8.5, you can configure the MTU for IP networks. This setting does not

apply to ISDN networks.

Basic Mode UI Configuration

You can now enable Basic Mode from the system’s user interface, in addition

to enabling it in the web interface.

Web Navigation

The web interface in version 8.5 is enhanced to provide easier navigation.

Maximum Number of Local Directory Entries

Systems running version 8.5 can store up to 1,000 local directory entries.

Improved Interaction with Global Directory Server

Version 8.5 includes improvements to communication and data handling

between the Global Directory Server and V500/VSX systems.

Save Global Directory to System is no longer enabled by default on the

Global Directory Servers screen (System > Admin Settings > Global

Services > Directory Servers). When Save Global Directory to System is

disabled, the system can only display up to 1,000 global directory entries. If

you enable Save Global Directory to System, the system can display up to

4,000 global directory entries by saving them to a file on your system.

Release Notes

V500 and VSX systems, version 8.5

You can now manually refresh the global directory on your system by clicking

the Polycom logo in the top right corner of the Directory screen and selecting

Refresh.

Improvements to Call Preferences

With version 8.5, you can allow users to place IP-to-ISDN or ISDN-to-IP calls

specifically through a gateway.

Using a Non-Polycom Remote Control

With the version 8.5 software, you can configure the system to accept input

from a programmable, non-Polycom remote without compatibility problems.

G.722.1 Annex C Audio

Version 8.5 uses the G.722.1 Annex C audio protocol for calls without stereo

enabled. Systems will still use Siren™ 14 for stereo. G.722.1 Annex C is similar

to Siren 14. You should not notice any difference except on the Call Statistics

screen. The Call Statistics screen specifies which audio protocol is being used

for the call.

Automatic Adjustment for Daylight Saving Time

You can now configure your system to automatically move the system clock

forward and back one hour for daylight saving time. The system does not need

to be connected to a time server to use this feature.

This new setting replaces the Daylight Saving Time setting, which manually

moved the system clock forward and back.

Automatic Camera Tracking with the Polycom Vortex

You can now use automatic camera tracking when you have a Vortex®mixer

connected instead of Polycom microphones.

Configurable Screen Saver Output

You can now configure whether the system sends black video or no signal to

the monitor or projector when the screen saver activates.

Release Notes

V500 and VSX systems, version 8.5

New API Commands

The following API commands are new in version 8.5.

addressdisplayedingab

Specifies whether to make the system address public or private in the global

directory.

addressdisplayedingab get

addressdisplayedingab private

addressdisplayedingab public

camerainput

Sets or gets the format for a video source.

camerainput {1..3} <get|s-video|composite>

configpresentation

Sets or gets the content presentation settings for Monitor 1 or Monitor 2.

configpresentation get

configpresentation <monitor1|monitor2> get

configpresentation monitor1 <near|far|content|near-or-far|

content-or-near|content-or-far|all>

configpresentation monitor2 <near|far|content|near-or-far|

content-or-near|content-or-far|all>

configpresentation monitor1 "value" monitor2 "value"

dialingentryfield

Sets or gets the configuration of the dialing entry field on the Place a Call

screen.

dialingentryfield <get|yes|no>

enablefirewalltraversal

Sets or gets the Enable NAT/Firewall Traversal setting. This feature requires

an Edgewater session border controller that supports H.460.

enablefirewalltraversal <get|on|off>

enablersvp

Sets or gets the RSVP (Resource Reservation Setup Protocol) setting on the

system, which requests that routers reserve bandwidth along an IP connection

path.

enablersvp <get|yes|no>

Release Notes

V500 and VSX systems, version 8.5

flash

Flashes the analog phone call, either an analog phone or a

SoundStation VTX 1000®.

flash [“callid”]

flash [“callid”] [“duration”]

h239enable

Sets or gets the H.239 People+Content setting.

h239enable get

h239enable <yes|no>

monitor1screensaverouput and monitor2screensaverouput

Sets or gets whether to send either black video or "No Signal" to Monitor 1 or

Monitor 2 when the screen saver activates.

monitor1screensaveroutput <get|black|no_signal>

monitor2screensaveroutput <get|black|no_signal>

mtumode and mtusize

Sets or gets the MTU mode. The

mtumode

and

mtusize

commands allow you

to change the Maximum Transmission Unit (MTU) size, to adjust for the best

interoperability with the host network. Set

mtumode

specify

, then use

mtusize

to specify a value. If

mtumode

is set to

default

, the system

automatically sets the MTU value to 1260.

mtumode <get|default|specify>

mtusize <get|660|780|900|1020|1140|1260|1500>

nath323compatible

Sets or gets the NAT is H.323 Compatible setting.

nath323compatible <get|yes|no>

numberofrouterhops

Sets or gets the maximum number of router hops for streaming.

numberofrouterhops get

numberofrouterhops set {1..127}

primarycallchoice

Sets or gets the primary call type for placing calls.

primarycallchoice <get|isdn|ip|sip|manual>

registerall

Alias for the

all register

command.

Release Notes

V500 and VSX systems, version 8.5

remotemonenable

Gets the state of remote room and call monitoring.

remotemonenable get

rs232monitor

Sets or gets the state of RS-232 serial port monitoring. When RS-232

monitoring is enabled, you can view all communication through the serial port

as output to Telnet port 23.

rs232monitor get

rs232monitor <on|off>

secondarycallchoice

Sets or gets the secondary call type for placing calls.

secondarycallchoice <get|isdn|ip|sip|none>

telnetmonitor

Sets or gets the state of Telnet session monitoring. When Telnet monitoring is

enabled, you can view all communication to and from the Telnet port 24

session as output to Telnet port 23.

telnetmonitor get

telnetmonitor <on|off>

unregisterall

Alias for the

all unregister

command.

useroompassword

Sets or gets the Use Room Password for Remote Access setting.

useroompassword get

useroompassword <no|yes>

v35broadcastmode

Sets or gets the V.35 broadcast mode. This command is only applicable if you

have a V.35 network interface connected to your system.

v35broadcastmode <get|on|off>

videocallorder

Sets the video call order of the specified protocol to the specified slot.

videocallorder <isdn|h323|sip> <1|2|3>

voicecallorder

Sets the voice call order of the specified protocol to the specified slot.

voicecallorder <pots|voice|vtx> <1|2|3>

Release Notes

V500 and VSX systems, version 8.5

Corrected Issues in Version 8.5

The following table lists issues corrected in version 8.5.

Issue Description

API Previously there was no way to enable VGA mode for monitor 2

through API commands. The

configdisplay

command

provides this ability.

When setting the administrator password from the API

interface, you can use the # and * characters. You can now use

the Alt key on the onscreen keyboard to access these

characters in the embedded user interface.

Cameras

(VSX systems)

You can calibrate a PowerCam™ Plus for auto camera tracking

without disabling stereo.

Auto Camera Tracking and Auto Camera Tracking to Presets

remain enabled after a system restart.

Chair Control When using chair control, it no longer takes two clicks to

acquire chair control.

PVX™ systems are listed as meeting participants during chair

control.

Content

Statistics

The Content Statistics screen displays transmit statistics for the

People+Content IP application.

Directory You can add a multipoint entry to a custom category.

Global

Management

System

If you received a support acknowledgement message from

Global Management System, you no longer need to press the

Home button on the remote to make the message go away.

Global Management System provisioning of the Primary and

Secondary Call Types is now supported.

Interoperability

Aethra

H.239 functions properly with Aethra Vega Star Gold 6.0.30.

Interoperability

H.239

H.239 now works with TANDBERG B10.2 (which can receive

VGA and SVGA resolutions for content), MGC 7.5.0.52, Sony

PCS-1 3.22, TANDBERG 6000 MXP F4.1, iPower 62.0.1208,

TANDBERG E5.2.

Interoperability

iPower™

In H.323 multipoint calls using AES encryption, with a

VSX system as the MCU and iPower and PVX systems as

endpoints, iPower did not transmit video if PVX was the second

endpoint. This has been corrected.

Interoperability

MCU

With MGC 7.0.0.72, far end camera control did not always work

if all sites in a voice-switched conference were ISDN. This has

been corrected.

Release Notes

V500 and VSX systems, version 8.5

Interoperability

MGC™

The VSX system displayed the near- and far-site mute icon

when it mutes during H.323 gateway calls with the MGC100

gateway, but the far end may not have been muted. This is

corrected with MGC 7.5.0.52.

Interoperability

RADVISION

Calls between a V500 or VSX system and a PVX system

through a RADVISION ECS gatekeeper had no Far End

Camera Control. This has been corrected.

Interoperability

Remote Controls

Third-party remote controls did not work correctly when

pressing the same button repeatedly. The user interface now

provides a Use Non-Polycom Remote setting to address this.

Interoperability

Sony

The VSX 8000 was unable to receive content from a Sony

PCS-1 in H.320 calls that used H.239, unless the VSX 8000

started and stopped sending content first. This has been

corrected.

In H.323 calls, V500 and VSX systems were sometimes unable

to control the Sony PCS-1 2.40 camera.

In H.320 2x64 calls to a Sony PCS-1, only one channel

connected. This has been corrected.

Interoperability

TANDBERG

In voice switching H.320 encrypted conferences, V500 or VSX

systems may have problems transmitting video. Continuous

presence conferences do not experience this problem. This

does not occur with TANDBERG MXP F4.1.

In H.323 H.239 calls with a TANDBERG 6000, the TANDBERG

system's content monitor will show a blank screen when the

call connects. This does not occur with TANDBERG E5.2.

In encrypted H.323 calls at 768 kbps or above with TANDBERG

B and E series systems, V500 or VSX systems may continue to

display video mute messages throughout the conference. The

does not occur with the TANDBERG MXP systems running

F2.5 software. This does not occur in unencrypted calls or with

TANDBERG E5.2.

Encryption is not supported with the TANDBERG Gateway

version 2.0 and earlier. In version 2.1, encryption is supported

on the H.320 side of the call only. This does not occur with

TANDBERG G3.0.

Issue Description

Other manuals for V500

This manual suits for next models

Table of contents

Other Polycom Conference System manuals

Polycom

Polycom NOT FOUND VTX 1000 How to use

Polycom

Polycom MGC+100 ReadiConvene User manual

Polycom

Polycom SoundPoint IP 500 User manual

Polycom

Polycom VSX Series User manual

Polycom

Polycom V700 User manual

Polycom

Polycom ViewStation FX4000 User manual

Polycom

Polycom Pano User manual

Polycom

Polycom MSR Series User manual

Polycom

Polycom RealPresence Immersive Studio User manual

Polycom

Polycom SIP 3.0.2 Service manual

Polycom

Polycom Real-Time Media Conferencing Platform RMX... User manual

Polycom

Polycom VSX VSX 6000 User manual

Polycom

Polycom CX5100 User instructions

Polycom

Polycom HDX Desktop Systems User manual

Polycom

Polycom MGC+50 ReadiConvene User manual

Polycom

Polycom vsx 7000 Series User manual

Polycom

Polycom ViewStation vsx7000 User manual

Polycom

Polycom VSX 7000e Series User manual

Polycom

Polycom VSX VSX 6000 User manual

Polycom

Polycom realpresence group 550 Service manual

Polycom

Polycom RealPresence Trio 8500 User manual

Polycom

Polycom HDX 8000 series User manual

Polycom

Polycom SoundStation VTX 1000 Dimensions

Polycom

Polycom RealPresence DMA 7000 System User manual

Popular Conference System manuals by other brands

Kramer

Kramer VIA GO quick start guide

AVT

AVT MAGIC AC1 Go Configuration guide

ProSoft Technology

ProSoft Technology AN-X4-AB-DHRIO user manual

Sony

Sony PCS-I150 Operation guide

Middle Atlantic Products

Middle Atlantic Products VTC Series instruction sheet

Prentke Romich Company

Prentke Romich Company Vanguard Plus Setting up and using

Speakerbus

Speakerbus iD 712 user guide

Trelleborg

Trelleborg SafePilot CAT PRO user guide

Sennheiser

Sennheiser ADN instruction manual

ADTRAN

ADTRAN NetVanta 7100 Configuration guide

AINA

AINA PTT Voice Responder quick guide

Yamaha

Yamaha ProjectPhone PJP-100H owner's manual

vissonic

vissonic VLI Series user manual

Panasonic

Panasonic KX-VC500 user manual

Poly

Poly Trio 8300 user guide

Crestron

Crestron Mercury CCS-UCA-SMK Do guide

Inmarsat

Inmarsat mini M manual

Tenveo

Tenveo ALL-IN-ONE manual