Polycom RMX 2000 User manual

RMX

2000 Installation &

Configuration Guide

General Safety Precautions

Follow these rules to ensure general safety:

• Keep the area around the Polycom RMX®2000 unit clean and free

of clutter and well ventilated.

• Decide on a suitable location for the equipment rack that will hold

the RMX, ensuring that it is near a grounded power outlet.

• Ensure that the leveling jacks on the bottom of the rack are fully

extended to the floor with the full weight of the rack resting on

them. Always make sure the rack is stable before extending a

component from the rack.

• In a single rack installation, attach stabilizers to the rack. In

multiple rack installations, the racks should be coupled together.

• Use a regulating uninterruptable power supply (UPS) to protect the

RMX from power surges and voltage spikes, and to keep it

operating in the event of a power failure.

• Allow the power supply units to cool before touching them.

• Always keep the rack’s trays and board’s closed when not

servicing, to maintain proper cooling.

Preparations

Obtain the following information from your network administrator:

• IP addresses, Subnet Mask and Default Gateway IP address

(optional) for the RMX control unit and RMX Shelf Management.

• IP addresses for the RMX Signaling Host and Media cards.

• Gatekeeper IP address.

• SIP server IP address, if applicable.

If ISDN/PSTN is installed in your conferencing environment, obtain the

following information from your ISDN/PSTN Service Provider:

• Switch Type, Line Coding and Framing, Numbering Plan and

Numbering Type

• Dial-in number range

Unpacking the RMX

1When you receive the RMX 2000 packing case, inspect the

equipment for damage and verify that the components match the

packing slip.

2Open the top cover of the RMX 2000 packing case and make sure

that the Installation Accessories kit contains the power cables and a

USB Key.

3Remove the top cover, lift the RMX 2000 from the package and

place it on a flat surface.

Management Network Configuration on the

USB Key

The system is shipped with the following default IP addresses:

• Control unit IP address – 192.168.1.254

• Shelf Management IP Address – 192.168.1.252

• Control unit subnet mask – 255.255.255.0

• Default Router IP Address – 192.168.1.1

If the RMX is connected to the public ISDN Network, an external

CSU or similar equipment is needed.

Write down the RMX’s serial number that is on a sticker on the back

of the unit. It will be needed for product registration later in the

installation process.

When the RMX is installed for the first time, you must change the

default IP addresses to your local network settings. This can be done by

modifying the default settings in the USB key shipped with the unit

using the LAN Configuration Utility and uploading them to the RMX.

1Take the USB Key from the Installation Accessories kit and insert it

into a PC.

The Polycom Documentation window opens.

In Windows XP:

aThe Polycom Documentation option is automatically selected.

Click OK.

In Windows 7:

aSelect Open Folder to view files using Windows Explorer.

bDouble-click the index.hta file.

The Language Menu opens.

2Select the documentation language.

3In the License Agreement window, click the Accept Agreement

button.

4In the Initial Setup Utility, click the RMX Lan Configuration Utility

hyperlink.

The LanConfigUtility dialog box opens.

5Modify the required network parameters in the utility’s dialog box

using the information supplied by your network administrator.

6Click OK.

7Remove the USB Key from the PC.

The USB key is required for first entry power-up of the RMX.

Installing the RMX

8You can install it either in a rack or place it on a flat surface:

—Install the RMX on a rack using one of two methods:

• Install the brackets supplied by the rack manufacturer on

each side of the rack on which the RMX is placed.

Secure the system by fastening four screws to the rack on

the front panel.

• Install a shelf supplied by the rack manufacturer on top of

which the RMX is placed. Secure the system by fastening

four screws to the rack on the front panel.

—Place the RMX 2000 on a secure, flat and clean surface.

9Connect the following cables to the RMX rear panel:

—Power cable - insert the connector firmly into the socket so that

almost all of the narrow section of the connector is inserted.

—LAN cable to the LAN 2 port.

—E1/T1 Cables to PRI ports (if applicable)

First Entry Power-up

10 Insert the USB key with the modified IP addresses in the USB port

on the back panel.

11 Power the RMX ON.

The parameters in the lan.cfg file are uploaded from the USB key to

the RMX’s memory and applied during the power-up sequence.

System power-up sequence may take up to five minutes.

During the first-time power-up the red ERR LED on the RMX’s

front panel remains ON until both the Management and IP

Network Services have been defined.

When the RMX's configuration is completed (including the

Management and IP Network Services), and if there are no System

Errors, the green RDY LED on the CNTL module (on the RMX’s

front panel) turns ON.

•Do not remove the protective caps from LAN1, LAN3 and ShMG

ports.

•To maximize conferencing performance, especially in high bit

rate call environments, a 1Gb connection is recommended.

Product Registration and Activation Key Retrieval

Before starting the initial configuration process, register the RMX at the

Polycom Resource Center website and download the product activation

key file to the computer you will use for the configuration:

1Using a Web browser, connect to http://portal.polycom.com.

2Login with your Email Address and Password or register as a new

user.

3Select the Product Registration link.

4Follow the on-screen instructions for Product Registration and

Product Activation. (The RMX’s serial number is on a sticker on the

back of the unit, if needed.)

5Write down the Product Activation Key number or copy it for later

use.

Connecting to the MCU

1Start the RMX Web Client application on the workstation by

entering in the browser’s address line the IP Address of the control

unit as defined in the USB key in the format:

http://<Control Unit IP Address> and pressing Enter.

2Once the RMX Web Client Welcome screen is displayed, you can

remove the USB key from the RMX.

3In the Welcome screen, enter the default Username (POLYCOM)

and Password (POLYCOM) and click Login.

The RMX Web Client opens. An MCU State indicator displays a

progress indicator showing the time remaining until the system

start-up is complete.

The Product Activation dialog box is displayed with the serial

number filled in.

4In the Activation Key field, enter or paste the Product Activation Key

retrieved earlier and click OK.

If you do not have an Activation Key, click the Polycom Resource

Center button to access the Service & Support page of the Polycom

website.

The system prompts with a System Reset dialog box.

5In the System Reset dialog box, click No.

As no Default IP Network Service is defined, the system

automatically starts the Fast Configuration Wizard.

Configuring the IP Network Service

The Fast Configuration Wizard enables you to configure the Default IP

Service. It starts automatically if no Default IP Network Service is defined.

This happens during First Time Power-up,before the service has been

defined or if the Default IP Service has been deleted, followed by an RMX

reset.

The IP Management Service tab in the Fast Configuration Wizard is enabled

only if the default Management IP addresses were not modified.

1In the Fast Configuration Wizard - IP dialog box, define the following

parameters:

On the RMX 2000, IPv4 is the default protocol for setting the Network

Service in the Fast Configuration Wizard.

Field Description

IP Service

Name Use the default name (Default IP Service) or enter a name

using up to 20 characters.

Note: This field is displayed in all dialog boxes.

Signaling Host

IP Address Enter the IP address of the Central Signaling host. This is

the address used by endpoints for dialing in to the MCU.

Media Card 1

IP Address Enter the IP address(es) of the media card (s) (MPM/

MPM+/MPMx 1 and MPM/MPM+/MPMx 2 (if installed)) as

provided by the network administrator. Endpoints connect

to conferences and transmit call media (video, voice and

content) via these addresses.

Media Card 2

IP Address

2Click Next.

3In the Fast Configuration Wizard - Routes dialog box, enter the IP

address of the default router.

4Click Next.

5Enter the required DNS information in the dialog box.

Subnet Mask Enter the subnet mask of the MCU.

Default value: 255.255.255.0.

If Secured Communication is required on the RMX: complete the

Fast Configuration Wizard, Login, install the Certificate and then

enable the Secured Communication Mode.

Field Description

MCU Host Name Enter the name of the MCU on the network.

Default name is RMX

DNS Select:

•Off – if DNS servers are not used in the

network.

•Specify – to enter the IP addresses of the DNS

servers.

Note: The IP address fields are enabled only if

Specify is selected.

Names

Automatically to

DNS Server

Select this option to automatically register the

MCU Signaling Host and Shelf Management with

the DNS server.

Local Domain

Name Enter the name of the domain where the MCU is

installed.

Primary DNS

Server IP Address The static IP addresses of the primary DNS server.

Field Description

6Click the Next button.

7In the Fast Configuration Wizard - Environment dialog box, select the

IP Network Type: H.323,SIP or H.323 &SIP.

8Click Next.

9If you selected SIP go to Step 13.

10 In the Fast Configuration Wizard - Gatekeeper dialog box, enter the

required information:

Field Description

Gatekeeper Select Specify to enable configuration of the

gatekeeper IP address.

When Off is selected, all gatekeeper options are

disabled.

Primary Gatekeeper

IP Address or

Name Enter either the gatekeeper’s host name (if a DNS

Server is used) or IP address.

MCU Prefix in

Gatekeeper Enter the string with which the MCU registers itself

with the gatekeeper.

The gatekeeper uses this string to identify the MCU

when forwarding calls to it.

H.323 endpoints use this number as the first part of

their dial-in string when dialing the MCU.

Aliases

Alias The alias by which the RMX’s Control Unit is identified

within the network. Up to five aliases can be defined

for each RMX.

Note: When a gatekeeper is specified, at least one

prefix or alias must be entered in the table.

11 Click Next.

12 If you selected H.323 only go to Step 15.

13 In the Fast Configuration Wizard - SIP dialog box, enter the following

information:

Type Select the type that defines the format in which the

card alias is sent to the gatekeeper.

•H.323 ID (alphanumeric ID)

•E.164 (0-9, * #)

•URL ID (URL style address)

•Transport ID (IP address: port number)

•Email ID (email address format)

•Party Number (identical to the E.164 format)

Note: Although all alias types are supported (with

H.323 and E.164 being the most common), the type to

be used depends on your gatekeeper’s capabilities.

Field Description

SIP Server Select:

•Specify – to manually configure SIP servers.

•Off – if SIP servers are not present in the network.

SIP Server IP

Address Enter either the IP address of the preferred SIP server

or its host name (if a DNS server is used).

Field Description

14 Click the Next button.

15 Enter the required Security information in the dialog box.

16 Click the Save & Continue button.

During the initial RMX setup, if the system detects the presence of the

RTM ISDN card, the ISDN /PSTN Network Service definition screens of

the Fast Configuration Wizard are enabled.

If there is no RTM ISDN card in the RMX or if you do not want to define

an ISDN/PSTN Network Service, go to Step 32.

Transport Type Select the protocol that is used for signaling between

the MCU and the SIP Server or the endpoints

according to the protocol supported by the SIP Server:

UDP – Select this option to use UDP for signaling.

TCP – Select this option to use TCP for signaling.

TLS – The Signaling Host listens on secured port

5061 only and all outgoing connections are

established on secured connections. Calls from SIP

clients or servers to non secured ports are rejected.

The supported security protocols are: TLS 1.0, SSL

2.0 and SSL 3.0.

Field Description

Authentication

User Name Enter the conference, Entry Queue or Meeting Room

name as registered with the proxy.

This field can contain up to 20 ASCII characters.

Authentication

Password Enter the conference, Entry Queue or Meeting Room

password as defined in the proxy.

This field can contain up to 20 ASCII characters.

A new ISDN/PSTN Network Service can be defined even if no RTM

ISDN card is installed in the system but only via the ISDN/PSTN

Network Service ->Add New Service dialog box.

Field Description

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