Polycom V500 User manual

Getting Started Guide

for the V500 System

July 2005 Edition

3725-21742-004/A

GETTING STARTED GUIDE FOR THE V500 SYSTEM

WWW.POLYCOM.COM/VIDEODOCUMENTATION

Trademark Information

Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc., and

People+Content™, V500™, and VSX™ are trademarks of Polycom, Inc. in the United States and various

other countries. All other trademarks are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or patents

pending held by Polycom, Inc.

Polycom Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any

means, electronic or mechanical, for any purpose, without the express written

permission of Polycom, Inc. Under the law, reproducing includes translating into

another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all

proprietary rights with respect to the software contained within its products. The

software is protected by United States copyright laws and international treaty

provision. Therefore, you must treat the software like any other copyrighted material

(e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate.

Polycom, Inc. is not responsible for printing or clerical errors. Information in this

document is subject to change without notice.

Contents

System Basics..........................................................................................1

Using the Remote Control.......................................................................................................... 1

Getting More Information .......................................................................................................... 3

Calling and Answering .............................................................................3

Answering a Video Call.............................................................................................................. 3

Placing a Video Call .................................................................................................................. 3

Ending a Video Call................................................................................................................... 5

Types of Video Calls You Can Make............................................................................................. 6

Placing and Ending an Audio-only Call ......................................................................................... 7

Controlling What You See ........................................................................7

Adjusting a Camera.................................................................................................................. 7

Switching Between Full Screen Video and the Home Screen............................................................ 8

Showing, Moving, and Turning Off the PIP ................................................................................... 9

Controlling What You Hear ......................................................................9

Adjusting Volume..................................................................................................................... 9

Muting the Microphone.............................................................................................................10

Showing and Receiving Content.............................................................10

Showing Content from a Laptop or PC ........................................................................................10

Receiving Content ...................................................................................................................11

Working with Directory Entries..............................................................11

Searching the Directory............................................................................................................12

Adding, Editing, and Deleting Directory Entries............................................................................12

Grouping Directory Entries........................................................................................................14

Participating in Calls with Multiple Sites................................................15

Supplying a Password for External MCU Calls...............................................................................15

Using Chair Control for Multipoint Calls.......................................................................................15

Changing the Way Calls Are Answered ..................................................17

Temporarily Refusing Calls .......................................................................................................17

Answering Calls Automatically...................................................................................................17

Muting Automatically Answered Calls .........................................................................................18

GETTING STARTED GUIDE FOR THE V500 SYSTEM

WWW.POLYCOM.COM/VIDEODOCUMENTATION

Scheduling Calls ....................................................................................18

Customizing Your Workspace ................................................................19

Specifying When to Display the PIP............................................................................................19

Displaying the Far Site’s Name When the Call Connects ................................................................20

Hearing Audio Confirmation When You Dial .................................................................................20

Adjusting for Room Lighting......................................................................................................21

Setting Camera Brightness .......................................................................................................21

Changing the System Color Scheme...........................................................................................22

Enabling Dual Monitor Emulation ...............................................................................................22

Video Conferencing Tips ........................................................................23

Tips for Great Video.................................................................................................................23

Tips for Great Audio.................................................................................................................23

©POLYCOM,INC.1

Getting Started Guide

for the V500 System

When you connect a Polycom®V500™ system to your TV monitor and place

a call, you’ll be able to have conversations and meet with people all over the

world, without any travel required.

It’s easy to place video calls with the V500 system. You also have the

flexibility to create your own directory of numbers, change the way calls are

answered, and customize what you see on the screen.

Before you place your first call with your V500 system, use this guide to get

some basic “how-to” information. This guide includes overview information

that you may find helpful when you’re just starting to learn about video

conferencing or when you have experience, but you need a quick refresher.

V500 systems can be customized to show only certain options. Therefore, there may be

options covered in this guide that you cannot access on your system. To find out more

about these options, please talk to the administrator of your system or refer to the

Administrator’s Guide for the V500 System.

System Basics

Using the Remote Control

You use the remote control to place calls, adjust the volume, navigate screens,

and select options.

If you need to enter text, you can press number buttons, using the text-entry

method commonly used with cell phones. For example, to enter a “b”, press

the number 2 button twice. Alternatively, you can press Keyboard and

use the on-screen keyboard to enter text.

This guide refers to the V500 system remote control, shown on the following page. The

VSX™Series remote control is also available. The VSX Series remote control enables you

to perform some advanced functions, such as far-site camera control. For more

information about purchasing the VSX Series remote control, see your Polycom

distributor.

GETTING STARTED GUIDE FOR THE V500 SYSTEM

WWW.POLYCOM.COM/VIDEODOCUMENTATION

V500 System Remote Control

Place or answer a call End a call

Navigate through menus

Return to the Place a Call

(home) screen Confirm your current selection;

perform functions on highlighted items

Increase or decrease the sound you

hear from the far site Return to the previous screen

Mute the sound you’re sending

to the far site

Show, move, or hide the Picture-

in-Picture (PIP)

See the video in the full screen;

swap the video between the PIP

and the main screen

Enter a dot in an address

Display the onscreen keyboard so

you can enter text Delete letters or numbers

Enter letters or numbers

Access the online help; see the

current system status while in a call

CALLING AND ANSWERING

Getting More Information

If you need additional information about using the V500 system, try these

resources:

To view help while you’re using the system, press Help on the remote

control.

For network questions, contact your network service provider.

For system questions, contact Polycom Technical Support at

www.polycom.com/support.

Calling and Answering

Answering a Video Call

The V500 system can answer incoming calls in one of these ways:

The system prompts you to answer the calls manually.

The system answers incoming calls automatically.

When a call comes in, you hear a ringing sound, and you may see a message

that includes the number of the person calling. If the person is listed in the

directory, you’ll also see the person’s name.

To answer the call manually:

>>Select Answer or press Call on the remote control.

If your system is set up to automatically answer calls, the call connects

automatically.

If you see Near on your screen, your microphone is muted. To unmute your

microphone, press Mute on the remote control.

Placing a Video Call

You can use your system to place a video call in any of these ways:

Entering a name or number

Choosing a site from:

The Recent Calls list

The Contacts or Speed Dial list

The Directory

GETTING STARTED GUIDE FOR THE V500 SYSTEM

WWW.POLYCOM.COM/VIDEODOCUMENTATION

Calling by Entering a Name or Number

To place a call by entering a name or number:

1. In the dialing field, enter the dialing information. Depending on the

capabilities of your system and the system you are calling, the dialing

information will look like one of these examples:

10.11.12.13 (IP address)

2555 (extension)

stereo.polycom.com (DNS name)

Ascot Conference Room (system name)

19784444321 (ISDN number)

The system automatically determines the type of call to make based on

the information you enter.

2. Enter any additional information needed for the call. The available

settings depend on the type of call and your system’s configuration.

Not all calls require these settings:

Call Quality – Specify the bandwidth or call type for this call.

For most calls, choose Auto to let the system determine the

best quality for the call.

Second ISDN number – Use two numbers only when the

person you are calling instructs you to do so.

Gateway extension – If you need to dial an extension, enter

the extension in the second entry field. If your system is not

configured with a second entry field, you can enter the

extension when the gateway prompts you.

3. Press Call to place the call.

Call progress indicators appear on the screen to show that the call is in

progress. When the indicators turn green, the call is connected.

Calling from the Recent Calls List

You may be able to choose a number to call from a list of the sites you have

called recently. The Recent Calls screen provides details of all incoming and

outgoing calls, including the time of the calls.

To place a call from the Recent Calls screen:

1. Select Recent Calls from the Place a Call screen.

2. Scroll to the entry you want to call.

3. Press Call to place the call.

To see more details about a call listed on the Recent Calls screen, highlight the call and

press Help on the remote control.

CALLING AND ANSWERING

Calling from the Contacts or Speed Dial List

You may be able to quickly access calling information for specific sites using

the Speed Dial or Contacts list on the Place a Call screen.

To place a call using the Speed Dial or Contacts list:

1. Select Speed Dial or Contacts from the Place a Call screen.

2. Scroll to the entry you want to call.

3. Press Call to place the call.

Calling from the Directory

The directory is a list of names and numbers that’s stored locally on the V500

system.

If the system is registered with a global directory, the directory also includes

entries from the global directory. Global entries are marked with . For both

types of entries, the name appears with its corresponding number, IP address,

or both.

To place a call from the directory:

1. Select Directory from the Place a Call screen.

2. Find the entry to call.

3. Press Call to place the call.

For more information about using the directory, see Working with Directory Entries on

page 11.

Depending on your system configuration, when you make a call using an entry with both

ISDN and IP dialing information, the system may prompt you to choose which way to

place the call.

Ending a Video Call

To hang up from a call:

>>Press Hang Up on the remote control.

GETTING STARTED GUIDE FOR THE V500 SYSTEM

WWW.POLYCOM.COM/VIDEODOCUMENTATION

Types of Video Calls You Can Make

Depending on your system configuration, you may be able to make calls using

ISDN, IP, or SIP.

The following table lists some possible call combinations.

From… You can call… By dialing…

ISDN Phone numberISDN

IP Phone number of the far-site gateway and

the extension (E.164 address) of the far

site.

Enter the extension after the gateway

number or wait until the gateway prompts

you for the extension.

Same LAN Alias, E.164 address, or IP address

Different LAN Access code of the near-site gateway, the

selected speed code, the ISDN number of

the far-site gateway, and the extension

(E.164 address) of the far site.

Enter the extension after the gateway

number or wait until the gateway prompts

you for the extension.

LAN

ISDN Access code of the near-site gateway, the

selected speed code, and the ISDN number

of the far site.

When you call an IP system through a gateway that requires an extension (E.164

address), enter the extension in the dialing field whenever possible. Check with your

network service provider for the extension delimiter you will need to enter into the

dialing field. For example, some networks use ## to separate the extension from the IP

address.

When you include the extension, you will be given the option of saving both the number

and the extension in the directory when the call ends. If you enter the extension after

the gateway connects, then you can save only the gateway number when the call ends.

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