Polycom DMA 7000 User manual

2.2 |March 2011 |3725-76302-001E1

Polycom®DMA™7000 System

Operations Guide

Polycom, Inc.

4750 Willow Road

Pleasanton, CA 94588-2708

USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing

includes translating into another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the

software contained within its products. The software is protected by United States copyright laws and international

treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound

recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

Trademark Information

Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are

trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United

States and various other countries.

All other trademarks are the property of their respective owners.

Java is a registered trademark of Oracle and/or its affiliates.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent

applications held by Polycom, Inc.

End User License Agreement

Use of this software constitutes acceptance of the terms and conditions of the Polycom DMA 7000 system end-user

license agreement (EULA).

The EULA is included in the release notes document for your version, which is available on the Polycom Support

page for the Polycom DMA 7000 system.

Polycom, Inc. iii

Contents

1 Polycom®DMA™7000 System Overview . . . . . . . . . . . . . 1

Introduction to the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Working in the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Open Source Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2 Polycom®DMA™System Initial Configuration Summary . . 11

Add DNS Records for Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . 12

License the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Configure Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Set Up Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Set Up MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connect to an Enterprise Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Set Up Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Test the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Management and Security Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

How Certificates Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Forms of Certificates Accepted by the Polycom DMA System . . . . . . 20

How Certificates Are Used by the Polycom DMA System . . . . . . . . . 21

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Certificate Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Certificate Information Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Certificate Signing Request Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . 24

Add Certificates Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Certificate Details Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Certificate Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Install a Certificate Authority’s Certificate . . . . . . . . . . . . . . . . . . . . . . 26

Create a Certificate Signing Request in the DMA System . . . . . . . . . . 28

Install a Certificate in the DMA System . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Remove a Certificate from the DMA System . . . . . . . . . . . . . . . . . . . . 30

Security Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Session Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Local Password Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Local Account Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Signaling Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Logging Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

History Record Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

CMA Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Join CMA Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

System Configuration Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Add Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configure Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Configure Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configure History Record Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Join or Leave a Polycom CMA System . . . . . . . . . . . . . . . . . . . . . . . . . . 55

5 Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Add MCU Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Edit MCU Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

MCU Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

MCU Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Add MCU Pool Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Edit MCU Pool Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

MCU Pool Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

MCU Pool Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Add MCU Pool Order Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Edit MCU Pool Order Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

MCU Pool Order Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

6 Conference Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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Polycom, Inc. v

Two Types of Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Template Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

About Conference IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

About Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Conference Templates List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Add Conference Template Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Edit Conference Template Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Select Layout Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Conference Templates Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Conference Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Calendaring Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

7 Enterprise Directory Integration . . . . . . . . . . . . . . . . . . . 101

Enterprise Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Enterprise Directory Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . 106

Understanding Base DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Adding Passcodes for Enterprise Users . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

About the System’s Directory Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

8 Site Topology Configuration . . . . . . . . . . . . . . . . . . . . . . 119

About Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Site Information Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Add Site Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Edit Site Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Add Subnet Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Edit Subnet Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Site Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Add Site Link Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Edit Site Link Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Site-to-Site Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Add Site-to-Site Exclusion Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Network Clouds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Add MPLS Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Edit MPLS Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Site Topology Configuration Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 126

9 Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

User Roles Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

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Adding Users Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Add User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Edit User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Conference Rooms Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Add Conference Room Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Edit Conference Room Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Users Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Conference Rooms Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Import Enterprise Groups Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . 145

Edit Group Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Enterprise Groups Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

10 System Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Management and Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . 151

Administrator Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Administrative Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Auditor Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Auditor Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Recommended Regular Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Monitoring Login Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Change Password Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

System Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

System Logs Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Backing Up and Restoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Backup and Restore Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Adding a Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Expanding an Unpatched System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Expanding a Patched System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Replacing a Failed Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Shutting Down and Restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

11 System Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Call History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Export History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

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Call Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Property Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Conference History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Export History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Associated Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Conference Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Property Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Export CDR Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Enterprise Directory Integration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Orphaned Groups and Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Conference Room Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Export Conference Room Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Enterprise Passcode Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Export Enterprise Passcode Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . 194

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

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Polycom, Inc. 1

Polycom®DMA™7000 System

Overview

This chapter provides an overview of the Polycom®Distributed Media

Application™ (DMA™) 7000 system. It includes these topics:

•Introduction to the Polycom DMA System

•Polycom Solution Support

•Working in the Polycom DMA System

•Open Source Software

Introduction to the Polycom DMA System

The Polycom DMA system is a highly reliable and scalable multipoint

conferencing solution based on the Polycom®Proxias™ application server. It

uses advanced routing policies to distribute audio and video calls among

multiple media servers (Multipoint Control Units, or MCUs), creating a single

resource pool. The system acts much like a virtual MCU, greatly simplifying

video conferencing resource management and improving efficiency.

The Polycom DMA system integrates with your enterprise directory,

automating the task of provisioning users for video conferencing. Combined

with its advanced resource management, this makes reservationless video

conferencing on a large scale feasible and efficient, reducing or eliminating the

need for conference scheduling.

The Polycom DMA system’s ability to handle multiple MCUs as a single

resource pool makes it highly scalable. To expand the system, you can add

MCUs on the fly without impacting end users and without requiring

re-provisioning.

DMA Operations Guide Introduction to the Polycom DMA System

2Polycom, Inc.

Two-node Cluster Configuration

The two-server configuration of the Polycom DMA system is designed to have

no single point of failure within the system that could cause the service to

become unavailable. To support this, the system is configured as a cooperative

active/active two-node cluster. Both servers are actively registered and can

accept and process calls.

The H.323 network topology and choice of gatekeeper determine which server

receives a call. When a Polycom CMA system is acting as the gatekeeper, it

routes calls destined for the Polycom DMA system to the first server that it

finds available. If the first server isn’t available, it automatically routes the call

to the second server.

In the event of a single server (node) failure, two things happen:

•All current calls that are being routed through the failed node are

terminated. These users simply need to redial the same number. The

gatekeeper automatically routes them to the remaining Polycom DMA

system server and they’re placed back into conference.

•If the failed server is the active web host for the system management

interface, the active user interface sessions end, the web host address

automatically migrates to the remaining server, and it becomes the active

web host. Administrative users can then log back into the system at the

same URL. The system can always be administered via the same address,

regardless of which server is actually the web host.

The Polycom DMA system continuously monitors the used and available

resources on each MCU. If an MCU suffers a catastrophic failure, the Polycom

DMA system adjusts its internal resource counts. All the calls and conferences

on the failed MCU are terminated. But as in a server failure, callers can dial

back into the system using the exact same number that they used for their

initial dial-in. The Polycom DMA system then relocates their new conference

to the best available MCU (provided that there is still sufficient MCU capacity

remaining in the system).

The internal databases within each Polycom DMA system server are fully

replicated to the other node in the cluster. If a catastrophic failure of one of the

database engines occurs, the system automatically switches itself over to use

the database on the other server.

Single-server Configuration

The Polycom DMA system is also available in a single-server configuration.

This configuration offers all the advantages of the Polycom DMA system

except the redundancy and fault tolerance at a lower price. It can be upgraded

to a two-server configuration at any time.

This manual generally assumes a redundant two-node cluster. Where there

are significant differences between the two configurations, those are spelled

out.

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