Pitney Bowes SendPro C series Manual

Shipping & Mailing

Postage Meters

SendPro® C-Series

Models C200, C300, and C400



Operator Guide

US English Edition

SV63242 Rev H PDF

June 2018

stored in a retrieval system of any type or transmitted by any means, electronically or

mechanically, without the express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of

customers on Pitney Bowes equipment may constitute an infringement of intellectual

property rights of Pitney Bowes, and Pitney Bowes assumes no responsibility for any such

use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this

manual. However, we cannot assume responsibility for errors or omissions or liability for the

misuse or misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either

express or implied, under any Pitney Bowes or third party’s patent, copyright or other

intellectual property rights is granted by providing this information.

Third party software

Third party software may have been incorporated into this product by Pitney Bowes Inc. (“PBI”) under

permission from PBI’s licensors. Any special terms and conditions that apply to such software are

provided below:

This product contains the following software:

lOkhttp3 which is licensed under the Apache License, Version number 2.0. The license can be

downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this

software is available from http://square.github.io/okhttp/.

lRetrofit which is licensed under the Apache License, Version number 2.0. The license can be

downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this

software is available from https://square.github.io/retrofit/.

lOkio which is licensed under the Apache License, Version number 2.0. The license can be

downloaded from: https://github.com/square/okio/blob/master/LICENSE.txt. The source code for

this software is available from https://github.com/square/okio .

lCommons-codec which is licensed under the Apache License, Version number 2.0. The license

can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code

for this software is available from https://commons.apache.org/proper/commons-

codec/download_codec.cgi.

lCommons-io which is licensed under the Apache License, Version number 2.0. The license can be

downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for this

software is available from https://commons.apache.org/proper/commons-io/download_io.cgi.

lOrg.greenrobot:eventbus which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source

code for this software is available from http://greenrobot.org.

lOrg.greenrobot:greendao which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source

code for this software is available from http://greenrobot.org/greendao.

lFasterXml.jackson.core:jackson-core which is licensed under the Apache License, Version

number 2.0. The license can be downloaded from: http://wiki.fasterxml.com/JacksonLicensing.

The source code for this software is available from http://wiki.fasterxml.com.

Third party software

Pitney Bowes Operator Guide June 2018 3

lAws-android-sdk-core which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: https://github.com/aws/aws-sdk-

android/blob/master/LICENSE.APACHE.txt. The source code for this software is available from

https://github.com/aws/aws-sdk-android.

lAws-android-sdk-iot which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: https://github.com/aws/aws-sdk-

android/blob/master/LICENSE.APACHE.txt. The source code for this software is available from

https://github.com/aws/aws-sdk-android.

lAws-android-sdk-s3 which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: https://github.com/aws/aws-sdk-

android/blob/master/LICENSE.APACHE.txt. The source code for this software is available from

https://github.com/aws/aws-sdk-android.

lNv-websocket-client which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source

code for this software is available from https://github.com/TakahikoKawasaki/nv- websocket-

client.

lbumptech.glide which is licensed under the Apache License, Version number 2.0. The license can

be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for

this software is available from https://github.com/bumptech/glide.

lJakewharton:butterknife which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source

code for this software is available from https://github.com/JakeWharton/butterknife.

lCaverock:androidsvg which is licensed under the Apache License, Version number 2.0. The

license can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source

code for this software is available from

https://mvnrepository.com/artifact/com.caverock/androidsvg/1.2.1.

lGlassfish:javax.annotation which is dual licensed under the CDDL, Version 1.0, and the GNU

General Public License, Version 2, June 1991, with the Classpath Exception. The licenses can be

downloaded from: https://javaee.github.io/glassfish/LICENSE. The source code for this software

is available from https://javaee.github.io/glassfish.

lCalligraphyXamarin which is licensed under the Apache License, Version number 2.0. The license

can be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code

for this software is available from https://github.com/mikescandy/Calligraphy- xamarin.

lNewtonsoft JSON.NET which is licensed under the MIT License. The license can be downloaded

from: https://github.com/JamesNK/Newtonsoft.Json. The source code for this software is

available from https://github.com/JamesNK/Newtonsoft.Json.

Third party software

Pitney Bowes Operator Guide June 2018 4

lMaterialChips which is licensed under the Apache License, Version number 2.0. The license can

be downloaded from: http://www.apache.org/licenses/LICENSE-2.0.html. The source code for

this software is available from https://github.com/DoodleScheduling/android-material-chips.

lAndroid Open Source Project (“AOSP”), which is licensed under the Apache License, Version

number 2.0. The license can be downloaded from: http://www.apache.org/licenses/LICENSE-

2.0.html. AOSP also contains the Linux kernel which is licensed under GNU General Public

License, Version 2, June 1991 (“GPL”). The license can be downloaded from:

up to three years from PBI’s distribution of this product,you may obtain a complete machine-

readable copy of the source code for the Linux kernel under the terms of the GPL, without charge

except for the cost of the media, shipping, and handling, upon written request to PBI. Such

requests should be sent by e-mail to iptl@pb.com.

Third party software

Pitney Bowes Operator Guide June 2018 5

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1 - Safety

Important safety and compliance information

for your meter 12

2 - Getting Started Home Screen

Home screen overview 18

Do I use Trackable Labels or Envelope

Printing? 20

Use SendPro online for these tasks 21

Creating or disabling the security pin 22

Managing your Pitney Bowes USPS Postage

Funds 24

Using the Trackable Labels address book 25

Using cost accounts for Trackable Labels 26

Viewing the Trackable Label history 27

Tracking a shipment 28

Adjusting your display 29

Installing a scale 30

Adjusting time zone and location code 31

Signing in and out of Trackable Labels 32

Setting up a proxy server 33

3 - Using Trackable Labels

Comparing carrier rates 36

Creating a trackable label 37

Creating a new trackable label sender address 39

Creating a new trackable label sender address 40

Editing the Trackable Label sender address 41

Creating an international trackable label 42

Printing a USPS return trackable label 43

Printing a USPS scan form 44

Reprinting a USPS, UPS or FedEx trackable

label 45

Canceling a UPS or FedEx trackable label 46

Getting a USPS refund for a trackable label 47

4 - Managing trackable labels

Changing the default refill amounts for

Trackable Labels 50

Turning on address autofill 51

Searching addresses in the Trackable Label

address book 52

Adding new addresses to Trackable Label

address book 53

Deleting addresses from the Trackable Label

address book 54

Editing addresses in the Trackable Label

address book 55

Managing your Trackable Label cost accounts 56

Turning Trackable Label cost accounts on 57

Adding a single Trackable Label cost account 58

Modifying a Trackable Label cost account 59

Refilling Trackable Label postage 60

Setting up your FedEx account 61

Setting up your UPS account 62

Setting up default printing options 63

Managing email notifications 64

Table of Contents

Pitney Bowes Operator Guide June 2018 7

Setting the default address for USPS return

labels 65

Determining how you spend your postage 66

5 - Using Envelope Printing

The Envelope Printing screen overview 68

Checking your available Envelope Printing

postage 69

Refilling postage for your Envelope Printing

balance 70

Using accounts for Envelope Printing 71

Sending a First-Class Mail® envelope 72

Sending Certified Mail 73

Printing a future date 74

Omitting the date from Envelope Printing 75

Printing additional postage 76

Re-dating your mail 77

Previewing or changing postage classes or

adding special services 78

Entering weight manually for Envelope Printing79

Using the weighing platform for Envelope

Printing 80

Sealing the envelope only - (bypass all printing)81

Zeroing the scale 82

Adding insurance to your mail in Envelope

Printing 83

Tracking your mail using ERR in Envelope

Printing 84

Getting a USPS refund for damaged or

incorrectly printed mail in Envelope Printing 85

Adding a graphic to your envelope in Envelope

Printing 86

Printing a graphic on your envelope with no

postage 87

Adding an inscription to your envelope in

Envelope Printing 88

Printing only the date and time in Envelope

Printing 89

6 - Managing envelope printing

Changing the default refill amounts in Envelope

Printing 92

Uploading Envelope Printing transactions 93

Clearing or resetting the number of mailpieces

you've sent in Envelope Printing 95

Performing USPS postal inspections for

Envelope Printing 96

Performing postal rate updates or software

updates for Envelope Printing 97

Viewing the Envelope Printing postage refill

history 100

Setting the Envelope Printing low funds

warning 101

Setting up a mailer ID 102

Updating the zip code 103

Managing accounts for Envelope Printing 104

Multi-level Envelope Printing accounts 105

Turning Envelope Printing account

passwords on and off 107

Creating an Envelope Printing account 108

Editing an Envelope Printing account 110

Deleting an Envelope Printing account 111

Setting the Envelope Printing account report

period 112

Setting the Envelope Printing account report

preferences 113

Printing Envelope Printing funds report 114

7 - View Print Reports

Printing a receipt when refilling postage for

Envelope Printing 116

Pitney Bowes Operator Guide June 2018 8

Viewing the total Envelope Printing postage

spent 117

Viewing the Envelope Printing postage refill

history 118

Printing a report for the number of mailpieces

sent in Envelope Printing 119

Printing Envelope Printing funds report 120

Running Envelope Printing account reports 121

Setting the Envelope Printing account report

period 122

Setting the Envelope Printing account report

preferences 123

Viewing the Trackable Label history 124

8 - Mail Machine Maintenance

Printing a test pattern 126

Cleaning the print nozzle 127

Changing the ink cartridge 128

Replacing the printhead 129

Cleaning the moistener brush and wick

assembly 133

Filling the moistener tank 136

Avoiding envelope sealing issues 137

Moving your SendPro C-Series meter 138

9 - Supplies

Supplies, ink cartridges, and options 140

10 - Machine Information

USPS requirements 144

Sections of the meter impression 145

Postal Security Device 146

Parts of the machine 147

Connections on the back of the machine 148

Setting up a wired network (LAN) connection 149

Setting up a WiFi (wireless) network

connection 150

Specifications 151

11 - Technical Support

Contacting Pitney Bowes 154

12 - Errors

"CSD Senior Device has stopped" message 156

"Shared Services has stopped working"

message 157

Flashing power light 158

"Oops! Something went wrong" message in

Trackable Labels Address Book 159

Error: Print services has stopped 160

Error: US Mailing has stopped 161

Error 1814, 1815 or 1825 162

Error 0802 163

"Clear Paper Jam" message 169

"Not Ready to Print" message 170

"Transaction log upload required" or

"Transaction Upload Due" messages 172

Error: No PSD on the SendPro C200, C300

and C400 173

Resolve error message "General

Authorization Failure" 174

13 - Troubleshooting

Poor print quality or not printing 177

Pitney Bowes Operator Guide June 2018 9

Wireless connection issues on the SendPro

C200, C300 and C400 179

Wired network connection issues on the

SendPro C200, C300 and C400 181

Sealing issues 184

All classes missing 186

Postage Balance showing "reading" on the

Envelope Printing screen 187

Cannot refill Envelope Printing during initial

installation 188

The screen is on but the power light is off 189

Scale weight changes to one ounce after

removing mailpiece 190

Solid red light on the 1E35 label printer 191

Stuck on Pitney Bowes blue loading screen

when going to envelope printing 193

Cartridge does not move on boot up 194

Power light flashes red and blue 195

Power light is blue instead of white 196

Power light turns on and off before the

machine boots 197

Opening Manage Accounts in Envelope

Printing displays a white screen 198

Unable to print Trackable Labels 199

1E35 label printer feeds incorrect label size

when printing a trackable label 201

Screen is blank or black 203

Mail not weighing correctly or not at all 204

Low battery icon appearing on the display 206

Date printed on mail is wrong 207

Meter making a continuous bell or chiming

sound 208

PB Commerce cloud error 209

Label not printing and printer green light is

flashing 211

A - Browser operations

Importing Addresses - SendPro online,

SendPro C200, C300, C400 214

Exporting Addresses - SendPro online,

SendPro C200, C300, C400 217

Importing Cost Accounts - SendPro online,

SendPro C200, C300, C400 218

Exporting Cost Accounts - SendPro online,

SendPro C200, C300, C400 219

Exporting a History Report - SendPro online,

SendPro C200, C300, C400 220

Setting up and Managing a UPS Account -

SendPro online, SendPro C200, C300, C400 221

Setting up and Managing a FedEx Account -

SendPro online, SendPro C200, C300, C400 224

Managing Users - SendPro online, SendPro

C200, C300, C400 227

Inviting Users - SendPro online, SendPro

C200, C300, C400 229

Creating an international trackable label 231

Printing a USPS scan form 232

Pitney Bowes Operator Guide June 2018 10

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