Nortel Voice Mail User manual

Installation & Upgrade Overview

Norstar Voice Mail 4.1 Software Upgrade and Installation overview

You use the Norstar Voice Mail 4.1 CD-ROM, Norstar Voice Mail 4.1 Upgrade Boot diskette,and

Norstar Voice Mail 4.1 Security Key Code Installation diskette to:

• upgrade an existing Norstar Voice Mail system to release 4.1

• add Norstar Voice Mail 4.1 to a Norstar Applications Module II (NAM II) or Norstar

Applications Module (NAM) that is running other software, such as Norstar IVR applications.

Figure 1 provides an overview of the steps required to add Norstar Voice Mail 4.1 to a NAM running

other applications. For complete instructions, refer to the Norstar Voice Mail 4.1 Software Add-on

Installation Guide, included with Norstar Voice Mail 4.1 Software Add-on Package.

Figure 2 provides an overview of the steps required to upgrade an existing Norstar Voice Mail system

to release 4.1. For complete instructions, refer to the Norstar Voice Mail 4.1 Software Upgrade Guide,

include with Norstar Voice Mail 4.1 Software Upgrade package.

Figure 1 Overview - Adding Norstar Voice Mail 4.1

Preparation

Loading Release 4.1

Completion

Shut down the NAM

Attach the CD-ROM drive to NAM.

Power up CD-ROM drive & insert CD-ROM diskS

Install the Norstar Voice Mail 4.1 Software

Back up the NAM capabilities file.

Enable the Norstar Voice Mail 4.1 Security Key Code

Back up the NAM Capabilities file after the upgrade

Installation procedure completed

Test Norstar Voice Mail

•Verify NVM Feature Codes (Feature 9*1)

•Verify the NVM Directory Number (DN)

Initialize the Norstar Voice Mail 4.1 Software

Norstar Voice Mail 4.1

Figure 2 Overview - Upgrading to Norstar Voice Mail 4.1

Preparation

Loading Release 4.1

Completion

Shut down Norstar Voice Mail

Attach the CD-ROM drive to Norstar applications server.

Power up CD-ROM drive & insert CD-ROM disk

Transfer the Norstar Voice Mail 4.1 files to

the Norstar applications server

Back up NVM programming and the Norstar

applications server capabilities file.

Enable the Norstar Voice Mail 4.1 Security Key Code.

This step must be completed before you load the

Norstar Voice Mail 4.1 Software.

Check the Norstar Voice Mail software version.

Back up NVM Programming after the upgrade

Reset Norstar Voice Mail (if required)

Upgrade procedure completed

Test Norstar Voice Mail

•Verify NVM software version (Feature 983)

•Verify NVM Feature Codes (Feature 9*1)

•Verify the NVM Directory Number (DN)

Re-initialize Norstar Voice Mail (if required)

Update Cintech Dial-by-Name (if required)

Check the size of the Norstar application server hard disk drive.

If you have a 270 MB hard disk drive, it must be replaced before

the upgrade can be performed.

1-800-4 NORTEL

www.nortel.com/norstar

Norstar is a trademark of Nortel Networks

P0994577 Issue 01

Printed in Canada

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