Nortel 3456 User manual

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100

Document status: Standard

Document issue: 01.02

Document date: 12 June 2009

Product release: 6.0

Job function: Product Fundamentals

Type: User Guide

Language type: English

While the information in this document is believed to be accurate and reliable, except as otherwise

expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT

WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information

and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Contents

New in this release 5

Features 5

Other changes 5

Revision history 5

Welcome 6

Your new IP Softphone 3456 6

Requirements 7

Online help 7

Nortel preferred configurations 7

Related publications 7

Feature overview 8

Starting up 8

Signing in 9

Screen layout 9

Making a call 10

Receiving calls 12

Placing calls on hold 13

Hold and resume 14

Mute 15

Call Transfers 15

Blind Transfer 16

Announced Transfer 18

Quick Transfer List 20

Contacts 24

Creating Contacts 24

Viewing Contacts 26

Dialling Contacts 27

Conference Calls 28

Managing Conference Calls 30

Disbanding Conferences 31

Suspending a Conference 31

Voicemail 32

- 4 -

Contents

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Voicemail Settings 32

Accessing Voicemail 34

Video Phone 34

Making a Video Call 35

Receiving a Video Call 36

Video Conferencing 36

Managing Conference Calls 37

Troubleshooting 40

Configuration changes do not work 40

Call Detail Reporting 40

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

New in this release

The following sections detail what’s new in IP Softphone 3456 User Guide (NN43080-

100) for Nortel Communication Server 1000 Release 6.0:

•Features (page 5)

•Other changes (page 5)

Features The IP Softphone 3456 User Guide (NN43080-100) is new for CS 1000 Release 6.0.

Other changes

Revision history

June 2009 Standard 01.02. This documents reflects a change to Nortel

preferred configuration list.

June 2009 Standard 01.01. This document is a new NTP for Communication

Server 1000 Release 6.0.

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Welcome

This section introduces IP Softphone 3456 and describes the available

features.

Navigation

•Your new IP Softphone 3456 (page 6)

•Requirements (page 7)

•Online help (page 7)

•Nortel preferred configurations (page 7)

•Related publications (page 7)

Your new IP Softphone 3456

The current IP Softphone 3456 offering provides instant messaging, and voice

and video communications. The Communication Server 1000 and IP

Softphone 3456 provide voice, video communication with rich telephony

features.

- 7 -

Welcome

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Requirements

The following basic hardware specification is required to operate the

IP Softphone 3456:

• Intel Pentium III 1.3 GHz or equivalent

• Windows 2000/XP/Vista

•512MBRAM

• 50 MB hard disk space

• 16 Bit, full-duplex sound card

• IP connection

Depending on the configuration of your workstation or laptop, you may also

need to obtain a microphone and speakers, or a USB headset with

microphone. If it is your intention to use the softphone video call/conferencing

features, you will also need a webcam.

Online help

For detailed information about specific client features, see the help

documentation provided with IP Softphone 3456. To access help, in the

IP Softphone 3456, click Actions and then click Help.

Nortel preferred configurations

The following list contains preferred configurations for the Nortel IP Softphone

3456

• Disable the provisioning server on the phone. On the phone, navigate to

Preferences > Advanced > No login server available.

• Configure only the G711 and G729 voice codecs for the IP Softphone

3456.

• On client, Nortel recommends a fixed port range defined under Account

Settings > Topology > Port Range to set the port.

• Ensure the registration refresh time is set to five minutes. This keeps the

registration timer short enough to recover quickly in case of network

failure.

• To make the IP Softphone 3456 DTMF work with the Media Application

Server (MAS), ensure that SIP > Account > Topology > Enable ICE is not

selected.

Related publications

For more information, see the following related publications:

• Communication Server 1000E suite of documentation

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Feature overview

This section describes features that are available on the IP Softphone 3456.

Navigation

•Starting up (page 8)

•Signing in (page 9)

•Making a call (page 10)

•Receiving calls (page 12)

•Placing calls on hold (page 13)

•Mute (page 15)

•Call Transfers (page 15)

•Conference Calls (page 28)

•Voicemail (page 32)

•Video Phone (page 34)

Starting up

Start the IP Softphone 3456 by double-clicking the desktop icon, or by clicking

the Start menu and navigating to the IP Softphone 3456 program group and

clicking IP Softphone 3456.

- 9 -

Feature overview

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Signing in

The IP Softphone 3456 should sign in to your SIP account automatically if your

account has been correctly configured. In some circumstances (depending on

how the system administrator has configured the softphone), you may be

asked to authenticate to a login server during application start up. If you are

unsure how to login, see your system administrator.

Screen layout

Before continuing, it would be worth spending some time on the interface

layout. Not all function buttons are visible when the phone is inactive - for

example, call transfer and hold options do not appear unless the phone is

engaged on a call. Other function buttons, such as the voicemail notification

button, only appear as follows:

• when configured to do so (see the system administrator).

• when you receive a message.

- 10 -

Feature overview

Nortel Communication Server 1000

IP Softphone 3456 User Guide

NN43080-100 01.02

6.0 12 June 2009

Making a call

Calls can be made from the IP Softphone 3456 in a number of different ways.

Users can make calls by double-clicking on any name in the contact list, by

typing a number in using the keyboard and pressing Enter, or by opening the

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