Nortel Express Call Center User manual

Nortel Symposium Express Call Center

Voice Services on Media Card Installation Guide

Product release 4.2 Standard 2.0 March 2005

297-2183-207

Nortel Symposium Express Call Center

Voice Services on Media Card Installation Guide

Publication number: 297-2183-207

Product release: 4.2

Document release: Standard 2.0

Date: March 2005

Information is subject to change without notice. Nortel Networks reserves the right to make changes

in design or components as progress in engineering and manufacturing may warrant.

The process of transmitting data and call messaging between the Meridian 1 and Symposium

Express Call Center is proprietary to Nortel Networks. Any other use of the data and the

transmission process is a violation of the user license unless specifically authorized in writing by

Nortel Networks prior to such use. Violations of the license by alternative usage of any portion of this

process or the related hardware constitutes grounds for an immediate termination of the license and

Nortel Networks reserves the right to seek all allowable remedies for such breach.

*Nortel, Nortel (logo), the Globemark, and This is the Way, This is Nortel (design mark), CallPilot,

DMS, DMS-100, DMS-250, DMS-MTX, DPN, Dualmode, Helmsman, IVR, MAP, Meridian, Meridian

1, Meridian Mail, Norstar, Optivity, SL-1, SL-100, Supernode, and Symposium are trademarks of

Nortel Networks.

Voice Services on Media Card Installation Guide v

Publication history

March 2005 This is the Standard 2.0 version of the Nortel Symposium

Express Call Center Voice Services on Media Card

Installation Guide for Release 4.2.

April 2003 This is the Standard 1.0 version of the Nortel Networks

Symposium Express Call Center Voice Services Card

Installation Guide for Release 4.2.

vi Symposium Express Call Center

Publication history Standard 2.0

Voice Services on Media Card Installation Guide vii

Contents

Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

About the Media Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

What’s next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Cabling the Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Assigning network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Upgrading the Media Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Configuring the Media Card on the switch. . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Replacing a Voice Services card with a Media Card . . . . . . . . . . . . . . . . . . . 35

Precautions for handling circuit cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Appendix A: System restart example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

viii Symposium Express Call Center

Contents Standard 2.0

Voice Services on Media Card Installation Guide ix

List of figures

Figure 1: Media Card (NTVQ01BB) . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Figure 2: A0852632 L-adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 3: L-adapter installed in a large system . . . . . . . . . . . . . . . . . . 20

Figure 4: L-adapter connected to an Ethernet port . . . . . . . . . . . . . . . 20

Figure 5: Static discharge points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

x Symposium Express Call Center

List of figures Standard 2.0

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