Nortel Voice Mail Reference guide

Accessing your mailbox

456

P0605666 01

18 September 2003

Norstar Voice Mail

Quick Reference Card - Remote Users

New

Messages Record

Messages

Saved

Messages

Mailbox

Commands

From your telephone:

1. Enter the CallPilot extension.

2. Enter your mailbox number and password and press £.

3. Follow the voice prompts and press the dialpad keys for the features you want to use.

Listen to New

Messages

Record

Message

‹

Listen to Saved

Messages

Company

Directory

⁄

Greetings and

Call Forward

Options

Change

Password

›

Target

Attendant

ﬁ

Off-Premise

Message

Notification

ﬂ

Outbound

Transfer

Options

Return to

Main

•

⁄

Record Greetings

⁄

Primary

Alternate

‹

Personalized

Choose Greeting

⁄¤

Alternate

Primary

‹

Call Forward

You must initialize your mailbox to receive and store messages.

1. Dial the CallPilot extension, then enter your mailbox number.

If you do not know the CallPilot extension, ask your System

Coordinator.

2. Enter ‚‚‚‚ (the temporary password) and press £.

3. Enter a new password from four to eight digits long that does

not start with zero, and press £.

4. Reenter your new password and press £.

5. At the tone, record your name in the Company Directory.

6. Press £to end the recording.

7. Press £to accept the recording.

8. Press ®to end the session.

Now you are ready to record your personal mailbox greetings and

use the CallPilot features described in this card.

Note: If you do not record a personal greeting, your

Company Directory name plays to callers.

For detailed information about using the Norstar Voice Mail,

interface, refer to the CallPilot Reference Guide.

Initializing your mailbox

ﬂ

Mailbox

Administration

Playing messages

To retrieve a deleted message

You can retrieve a deleted message if you are still in a CallPilot session. A deleted

message remains in your mailbox until you end your current CallPilot session.

Press ¤to listen to your deleted messages. When you play your deleted message,

you have the option to save it. If you end the session without saving the deleted

message, it is permanently deleted from your mailbox.

To forward your calls

1. From your telephone press ≤›.

2. Enter the extension you want to forward your calls

to, or the CallPilot extension if you want to forward

your callstoyour mailbox.

3. The display shows your calls are forwarded.

4. To cancel forwarding, press ≤£›.

Sending messages

Mailbox Administration

Listen to New Messages

Record Message

‹

Listen to Saved Messages

ﬂ

Replay

⁄⁄

Skip

Backward

⁄*

Skip to

End

‹‹*‡‡ ••*

Return to

Main Menu

Save

Message

* Applies only when message is playing.

Pause/

Continue

¤*

Skip

Forward

‹*

Message

›

Forward

Copy

ﬁ

Message

ﬂ

Message

Envelope

‡

Delete

Message

Reply to

Message

From your telephone:

1. Enter the CallPilot extension.

2. Enter your mailbox number and password and press £.

3. Follow the voice prompts and press the dialpad keys for the features you want to use.

Mailbox Administration

Listen to New Messages

Record Message

‹

Listen to Saved Messages

ﬂ

End Recording

Replay

⁄

Enter Mailbox Number

Delivery

Options

‹

Send Add

Recipients

›

Erase

⁄

Certified

¤ ‹ ›

Urgent Private Timed

Delivery

From your telephone:

1. Enter the CallPilot extension.

2. Enter your mailbox number and password and press £.

3. Follow the voice prompts and press the dialpad keys for the features you want to use.

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