Nortel Voice Mail Quick start guide

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Norstar Voice Mail 4.1

Software Upgrade Guide

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide

Contents

Regulatory information 5

Repair facilities 6

Chapter 1 Norstar Voice Mail 4.1 Software Upgrade 7

Upgrade introduction 7

Upgrade Overview 8

Items required for the upgrade 8

Precautions 9

Norstar Voice Mail 4.1 Software Upgrade Overview 10

Checking the size of the NAM hard disk drive 11

Enabling the Norstar Voice Mail 4.1 Security Key Code 12

Determining your internal Norstar Voice Mail system serial number 12

Getting your Norstar Voice Mail 4.1 Security Key Code 13

Entering the Norstar Voice Mail 4.1 Security Key Code 13

Checking the Norstar Voice Mail software version 14

Backing up Norstar Voice Mail programing 15

Backing up the NAM capabilities file 16

Shutting down Norstar Voice Mail 17

Loading the Norstar Voice Mail 4.1 software 18

Attaching the CD-ROM to the NAM 18

Transfering the Norstar Voice Mail 4.1 software to the NAM 19

Testing Norstar Voice Mail 20

Verifying the Norstar Voice Mail 4.1 software version 20

Verifying the Norstar Voice Mail Feature codes 20

Verifying the Norstar Voice Mail Directory Number (DN) 20

Backing up Norstar Voice Mail programing after the upgrade 20

Resetting Norstar Voice Mail 21

Re-initializing Norstar Voice Mail 22

Updating Cintech Dial-by-Name 23

Chapter 2 Upgrading a Norstar Voice Mail system with a 270 MB hard disk

drive 25

Upgrade Overview 26

Removing and replacing the hard disk drive 28

Removing the hard disk drive 28

Installing a new hard disk drive 31

4 Contents

Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01

Enabling the Norstar Voice Mail 4.1 Security Key Code 32

Upgrading the software to Norstar Voice Mail 4.1 32

Precautions 32

Loading the Norstar Voice Mail 4.1 software 33

Initializing Norstar Voice Mail 34

Restoring the Norstar Voice Mail programing 36

Restoring the NAM capabilities file 36

Testing the Norstar Voice Mail software 38

Backing up Norstar Voice Mail programing after the upgrade 38

Re-installing Cintech Dial-by-Name 38

Re-enabling the monitor, keyboard and mouse 38

Rebooting the NAM 40

Troubleshooting the upgrade 41

Chapter 3 Upgrade Information Sheet 43

Chapter 4 Appendix A - Line renumbering 45

Resetting the Line Answer status 46

Regulatory information 5

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide

Regulatory information

The Norstar Applications Module generates radio frequency energy, and if not

installed and used in accordance with the instruction manual, may cause

interference to radio communications. It has been tested and found to comply with

the limits for a Class A computing device pursuant to Part 15 of the FCC rules and

CSA specification C108.8, which are designed to provide reasonable protection

against such interference when operated in a commercial environment. Operation

of this equipment in a residential area is likely to cause interference, in which case

users will be required, at their own expense, to take whatever measures necessary

to correct the interference.

This apparatus does not exceed the Class A limits for radio noise emissions from

digital apparatus set out in the Radio Interference Regulations for the Canadian

Department of Communications.

CAUTION

The Norstar Applications Module contains fragile electronic parts.

DO NOT DROP OR BUMP THE MODULE.

6 Repair facilities

Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01

Repair facilities

In the event of equipment malfunction, all repairs will be performed by Nortel

Networks or by one of its authorized dealers.

Note: You receive an RA# when you call the repair center in Nashville. This

number should appear on the package of any and all parts sent to this

location for repair.

In the USA In Canada

Nortel Networks

Nashville Repair and Distribution Center

640 Massman Drive

Nashville, TN 37210

Nortel Networks

30 Norelco Drive

Weston, ON

M9L 2X6

Attn: RA#

Tel: (615) 883-9220

Tel: (416) 744-5201

Fax: (416) 744-5227

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide

Norstar Voice Mail 4.1 Software Upgrade

Upgrade introduction

The Norstar Voice Mail 4.1 Software Upgrade can be performed on any Norstar

Voice Mail system installed on either a Norstar Applications Module (NAM) or a

Norstar Applications Module II (NAM II).

Upgrading to Norstar Voice Mail 4.1 is divided into four parts:

• Checking the size of the hard disk drive

• Installing a new hard disk drive (if required)

• Entering the Norstar Voice Mail 4.1 Security Key Code.

• Upgrading the system software to Norstar Voice Mail 4.1.

The Software Upgrade can only be installed on a system that is equipped with a 540

MB hard disk drive or larger. If your system is equipped with a 270 MB hard disk

drive, the hard disk drive must be replaced before attempting the upgrade. For more

information on checking the size of the hard disk drive, refer to "Checking the size

of the NAM hard disk drive" on page 11.

The Norstar Voice Mail 4.1 Security Key Code must be enabled before attempting

to perform the Software Upgrade. The Norstar Voice Mail 4.1 Security Key Code

prepares the NAM for the Software Upgrade procedure.

The Norstar Voice Mail 4.1 Software Upgrade can be done from a Norstar two-line

display telephone.

The Software Upgrade cannot be performed from a monitor and keyboard

connected to the NAM. If your system has a monitor package installed, ignore any

commands or prompts that appear on the screen.

This guide is intended for the person performing the Software Upgrade.

8 Norstar Voice Mail 4.1 Software Upgrade

Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01

Upgrade Overview

The person performing the Software Upgrade is required to:

• check the size of the hard disk drive

• back up the Norstar Voice Mail programing and NAM capabilities file

• install a new hard disk drive (if required)

• complete the Upgrade Information Sheet

• call the Norstar KeyCode Access Line for your NorstarVoice Mail 4.1 Security

Key Code

• insert the Norstar Voice Mail 4.1 Security Key Code Installation diskette as

described in the instructions that follow

• check the current Norstar Voice Mail software version

• connect a CD-ROM drive to the NAM

• insert and remove the CD-ROM disk and floppy diskette as described in the

instructions that follow

• reboot the system when required

• check the Norstar Voice Mail software version after the upgrade

• test the Norstar Voice Mail system

• reset and re-initialize the Norstar Voice Mail system, if required

• update the Cintech Dial-by-Name (DBN), if required

Items required for the upgrade

Check to ensure you have the following items that are not included with this guide:

❐Norstar Voice Mail 4.1 CD-ROM disk

❐Norstar Voice Mail 4.1 Upgrade Boot Diskette

❐Norstar Voice Mail 4.1 Security Key Code Installation diskette

❐the appropriate Norstar Installation Guide

❐CD-ROM Drive kit

❐new or reformatted diskettes

❐Dial-by-Name installation diskette (update if required)

Norstar Voice Mail 4.1 Software Upgrade 9

P0994576 Issue 01 Norstar Voice Mail 4.1 Software Upgrade Guide

Precautions

• If possible, delete saved voice messages before performing the upgrade process

to allow sufficient storage space for the upgrade.

• It is strongly recommended that you back up the Norstar Voice Mail

programing and the NAM capabilities file before performing the upgrade.

• Ensure that you place the CD-ROMdrive horizontally on a stable, level surface.

Attempting to use the CD-ROM drive on its end,sitting vertically, maydamage

the CD-ROM disk and the CD-ROM drive. Do not move the CD-ROM drive

while it is in use. Do not handle the unlabeled side of the CD-ROM disk.

• During the upgrade procedure you will hear audible tones which indicate either

progress of the upgrade or errors requiring action. To determine audible

message meanings, refer to "Troubleshooting the upgrade" on page 41.

Caution

If you have a monitor and keyboard connected to the NAM, ignore any

messages or requests for input that appear on the screen. The upgrade process

loads Norstar Voice Mail 4.1 automatically.

10 Norstar Voice Mail 4.1 Software Upgrade

Norstar Voice Mail 4.1 Software Upgrade Guide P0994576 Issue 01

Norstar Voice Mail 4.1 Software Upgrade Overview

Preparing, loading and testing Release 4.1

Preparation

Loading Release 4.1

Completion

Shutdown Norstar Voice Mail

Attach the CD-ROM drive to NAM.

Power up CD-ROM drive & insert CD-ROM disk

Transfer the Norstar Voice Mail 4.1 files to

the NAM

Backup NVM programing and the NAM capabilities

file.

Enable the Norstar Voice Mail 4.1 Security Key Code.

This step must be completed before attempting to load

the Norstar Voice Mail 4.1 Software.

Check the Norstar Voice Mail software version.

Backup NVM Programing after the upgrade

Reset Norstar Voice Mail (if required)

Upgrade procedure completed

Test Norstar Voice Mail

•Verify NVM software version (Feature 983)

•Verify NVM Feature Codes (Feature 9*1)

•Verify the NVM Directory Number (DN)

Re-initialize Norstar Voice Mail (if required)

Update Cintech Dial-by-Name (if required)

Check the size of the NAM hard disk drive.

If the hard disk needs to be replaced, proceed to "Upgrading a Norstar

Voice Mail system with a 270 MB hard disk drive" on page 25.

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