Nortel BCM200 Quick setup guide

Enterprise: Common

Solution Integration Guide

for Multisite Business

Communications Manager

Systems

NN49000-303

Document status: Standard

Document version: 01.01

Document date: 29 June 2007

The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without

express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this

document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.

Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

All other trademarks and registered trademarks are the property of their respective owners.

Sourced in Canada.

Contents

How to get help 5

Finding the latest updates on the Nortel Web site 5

Getting help from the Nortel Web site 6

Getting help over the phone from a Nortel Solutions Center 6

Getting help from a specialist by using an Express Routing Code 6

Getting help through a Nortel distributor or reseller 6

About this document 7

Audience 7

Related information 7

Overview 9

Prerequisites 11

Knowledge requirements 11

Training 11

Capturing integration parameters 11

Establishing the system baseline 12

BCM 200/400 Release 4.0 conﬁguration 17

BCM 200/400 Release 4.0 conﬁguration procedures 17

Conﬁguring incoming VoIP trunks 17

Verifying system license and keycodes 18

Conﬁguring VoIP trunk media parameters 19

Conﬁguring local Gateway parameters 23

Conﬁguring VoIP lines 28

Conﬁguring target lines 33

BCM 200/400 Release 3.7 conﬁguration 37

BCM 200/400 Release 3.7 conﬁguration procedures 37

Verifying incoming VoIP trunks provisioning 37

Adding keycodes ﬁles 38

Adding a functionality-speciﬁc keycode 38

Conﬁguring VoIP H.323 trunk media parameters 39

Conﬁguring VoIP SIP trunk media parameters 40

Conﬁguring H.323 local Gateway IP parameters 41

Conﬁguring SIP local Gateway IP parameters 42

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

4Contents

Conﬁguring SIP subdomains 43

Conﬁguring remote H.323 Gateways 44

Conﬁguring remote SIP endpoints 45

Conﬁguring VoIP lines for outgoing calls 46

Conﬁguring target lines for incoming calls 49

Conﬁguring telephones to access outgoing VoIP lines 50

BCM50 conﬁguration 51

BCM50 conﬁguration procedures 51

Conﬁguring incoming VoIP trunks 51

Verifying system license and keycodes 52

Conﬁguring VoIP trunk media parameters 53

Conﬁguring local Gateway parameters 57

Conﬁguring VoIP lines 61

Conﬁguring target lines 65

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time of product release.

To check for updates to the latest documentation and software for Business

Communications Manager (BCM), click one of the following links:

For the... Go to...

Latest BCM 200 software Nortel page for BCM 200 software located at:

http://www130.nortelnetworks.com/go/main.jsp

?cscat=SOFTWARE&resetFilter=1&poid=8236

Latest BCM 400 software Nortel page for BCM 400 software located at:

http://www130.nortelnetworks.com/go/main.jsp

?cscat=SOFTWARE&resetFilter=1&poid=171

Latest BCM50 software Nortel page for BCM 400 software located at:

http://www130.nortelnetworks.com/go/main.jsp

?cscat=SOFTWARE&resetFilter=1&poid=151

Latest BCM 200 documentation Nortel page for BCM 200 documentation

located at:

http://www130.nortelnetworks.com/go/main.jsp

?cscat=DOCUMENTATION&resetFilter=1&poi

d=8236

Latest BCM 400 documentation Nortel page for BCM 200 documentation

located at:

http://www130.nortelnetworks.com/go/main.js

p?cscat=DOCUMENTATION&resetFilter=1&p

oid=17141

Latest BCM50 documentation Nortel page for BCM 200 documentation

located at:

http://www130.nortelnetworks.com/go/main.js

p?cscat=DOCUMENTATION&resetFilter=1&p

oid=15181

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

6How to get help

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•sign up for automatic notiﬁcation of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can also get help

over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone

number for your region:

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can usean Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchase a service contract for your Nortel product from a distributor

or authorized reseller, you can contact the technical support staff for that

distributor or reseller.

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

About this document

This document describes the conﬁguration of the Business Communications

Manager (BCM) to integrate multiple BCM systems in a network. Integrate

the BCM systems when all systems are installed and a baseline of operation

has been achieved and tested.

The following systems and software releases are covered in this guide:

•Business Communications Manager 200 Releases 4.0, 3.7, and 2.0

•Business Communications Manager 400 Releases 4.0, 3.7, and 2.0

•Business Communications Manager 50 Release 2.0

This document is intended to be a stand-alone guide, covering the

prerequisites to and implementation of a successful multisite BCM

integration. A minimum skill set and level of understanding is assumed.

References to other NTPs, engineering guides, or troubleshooting guides

are made for informational purposes.

If you are integrating the BCM to a CS 1000 system, refer to

Solution Integration Guide for Communication Server 1000/Business

Communications Manager (NN43001-326).

Audience The intended audience for this document includes installation, planning,

and maintenance personnel.

Related information

The following NTPs are referenced in this guide:

•BCM 4.0 Device Conﬁguration Guide (N0060600)

•BCM 4.0 Telephony Device Installation Guide (N0060609)

•Keycode Installation Guide (NN40010-301)

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

8About this document

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

Overview

The tasks in the Business Communications Manager multisite integration

process are listed in Table 1 "Task Completion Checklist" (page 9). Use this

checklist to implement the integration.

Table 1

Task Completion Checklist

Task Reference

Configure BCM 200/400

Release 4.0 1. "Configuring incoming VoIP trunks" (page 17)

2. "Verifying system license and keycodes" (page 18)

3. "Configuring VoIP trunk media parameters" (page

19)

4. "Configuring local Gateway parameters" (page 23)

5. "Configuring VoIP lines" (page 28)

6. "Configuring target lines" (page 33)

Configure BCM 200/400

Release 3.7 1. "Verifying incoming VoIP trunks provisioning" (page

37)

2. "Adding keycodes files" (page 38)

3. "Adding a functionality-specific keycode" (page 38)

4. "Configuring VoIP H.323 trunk media parameters"

(page 39)

5. "Configuring VoIP SIP trunk media parameters"

(page 40)

6. "Configuring H.323 local Gateway IP parameters"

(page 41)

7. "Configuring SIP local Gateway IP parameters"

(page 42)

8. "Configuring SIP subdomains" (page 43)

9. "Configuring remote H.323 Gateways" (page 44)

10. "Configuring remote SIP endpoints" (page 45)

11. "Configuring VoIP lines for outgoing calls" (page 46)

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

10 Overview

Task Reference

12. "Configuring target lines for incoming calls" (page

49)

13. "Configuring telephones to access outgoing VoIP

lines" (page 50)

Configure BCM50 1. "Configuring incoming VoIP trunks" (page 51)

2. "Verifying system license and keycodes" (page 52)

3. "Configuring VoIP trunk media parameters" (page

53)

4. "Configuring local Gateway parameters" (page 57)

5. "Configuring VoIP lines" (page 61)

6. "Configuring target lines" (page 65)

Enterprise: Common

Solution Integration Guide for Multisite Business Communications Manager Systems

NN49000-303 01.01 Standard

Release 4.0, 3.7 29 June 2007

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