Nortel BCM200 Quick setup guide
Enterprise: Common
Solution Integration Guide
for Multisite Business
Communications Manager
Systems
NN49000-303
.
Document status: Standard
Document version: 01.01
Document date: 29 June 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Sourced in Canada.
3
Contents
How to get help 5
Finding the latest updates on the Nortel Web site 5
Getting help from the Nortel Web site 6
Getting help over the phone from a Nortel Solutions Center 6
Getting help from a specialist by using an Express Routing Code 6
Getting help through a Nortel distributor or reseller 6
About this document 7
Audience 7
Related information 7
Overview 9
Prerequisites 11
Knowledge requirements 11
Training 11
Capturing integration parameters 11
Establishing the system baseline 12
BCM 200/400 Release 4.0 configuration 17
BCM 200/400 Release 4.0 configuration procedures 17
Configuring incoming VoIP trunks 17
Verifying system license and keycodes 18
Configuring VoIP trunk media parameters 19
Configuring local Gateway parameters 23
Configuring VoIP lines 28
Configuring target lines 33
BCM 200/400 Release 3.7 configuration 37
BCM 200/400 Release 3.7 configuration procedures 37
Verifying incoming VoIP trunks provisioning 37
Adding keycodes files 38
Adding a functionality-specific keycode 38
Configuring VoIP H.323 trunk media parameters 39
Configuring VoIP SIP trunk media parameters 40
Configuring H.323 local Gateway IP parameters 41
Configuring SIP local Gateway IP parameters 42
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
4Contents
Configuring SIP subdomains 43
Configuring remote H.323 Gateways 44
Configuring remote SIP endpoints 45
Configuring VoIP lines for outgoing calls 46
Configuring target lines for incoming calls 49
Configuring telephones to access outgoing VoIP lines 50
BCM50 configuration 51
BCM50 configuration procedures 51
Configuring incoming VoIP trunks 51
Verifying system license and keycodes 52
Configuring VoIP trunk media parameters 53
Configuring local Gateway parameters 57
Configuring VoIP lines 61
Configuring target lines 65
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
5
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time of product release.
To check for updates to the latest documentation and software for Business
Communications Manager (BCM), click one of the following links:
For the... Go to...
Latest BCM 200 software Nortel page for BCM 200 software located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=SOFTWARE&resetFilter=1&poid=8236
Latest BCM 400 software Nortel page for BCM 400 software located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=SOFTWARE&resetFilter=1&poid=171
41
Latest BCM50 software Nortel page for BCM 400 software located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=SOFTWARE&resetFilter=1&poid=151
81
Latest BCM 200 documentation Nortel page for BCM 200 documentation
located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=DOCUMENTATION&resetFilter=1&poi
d=8236
Latest BCM 400 documentation Nortel page for BCM 200 documentation
located at:
http://www130.nortelnetworks.com/go/main.js
p?cscat=DOCUMENTATION&resetFilter=1&p
oid=17141
Latest BCM50 documentation Nortel page for BCM 200 documentation
located at:
http://www130.nortelnetworks.com/go/main.js
p?cscat=DOCUMENTATION&resetFilter=1&p
oid=15181
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
6How to get help
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can usean Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchase a service contract for your Nortel product from a distributor
or authorized reseller, you can contact the technical support staff for that
distributor or reseller.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
7
About this document
This document describes the configuration of the Business Communications
Manager (BCM) to integrate multiple BCM systems in a network. Integrate
the BCM systems when all systems are installed and a baseline of operation
has been achieved and tested.
The following systems and software releases are covered in this guide:
•Business Communications Manager 200 Releases 4.0, 3.7, and 2.0
•Business Communications Manager 400 Releases 4.0, 3.7, and 2.0
•Business Communications Manager 50 Release 2.0
This document is intended to be a stand-alone guide, covering the
prerequisites to and implementation of a successful multisite BCM
integration. A minimum skill set and level of understanding is assumed.
References to other NTPs, engineering guides, or troubleshooting guides
are made for informational purposes.
If you are integrating the BCM to a CS 1000 system, refer to
Solution Integration Guide for Communication Server 1000/Business
Communications Manager (NN43001-326).
Audience The intended audience for this document includes installation, planning,
and maintenance personnel.
Related information
The following NTPs are referenced in this guide:
•BCM 4.0 Device Configuration Guide (N0060600)
•BCM 4.0 Telephony Device Installation Guide (N0060609)
•Keycode Installation Guide (NN40010-301)
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
8About this document
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
9
Overview
The tasks in the Business Communications Manager multisite integration
process are listed in Table 1 "Task Completion Checklist" (page 9). Use this
checklist to implement the integration.
Table 1
Task Completion Checklist
Task Reference
Configure BCM 200/400
Release 4.0 1. "Configuring incoming VoIP trunks" (page 17)
2. "Verifying system license and keycodes" (page 18)
3. "Configuring VoIP trunk media parameters" (page
19)
4. "Configuring local Gateway parameters" (page 23)
5. "Configuring VoIP lines" (page 28)
6. "Configuring target lines" (page 33)
Configure BCM 200/400
Release 3.7 1. "Verifying incoming VoIP trunks provisioning" (page
37)
2. "Adding keycodes files" (page 38)
3. "Adding a functionality-specific keycode" (page 38)
4. "Configuring VoIP H.323 trunk media parameters"
(page 39)
5. "Configuring VoIP SIP trunk media parameters"
(page 40)
6. "Configuring H.323 local Gateway IP parameters"
(page 41)
7. "Configuring SIP local Gateway IP parameters"
(page 42)
8. "Configuring SIP subdomains" (page 43)
9. "Configuring remote H.323 Gateways" (page 44)
10. "Configuring remote SIP endpoints" (page 45)
11. "Configuring VoIP lines for outgoing calls" (page 46)
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
10 Overview
Task Reference
12. "Configuring target lines for incoming calls" (page
49)
13. "Configuring telephones to access outgoing VoIP
lines" (page 50)
Configure BCM50 1. "Configuring incoming VoIP trunks" (page 51)
2. "Verifying system license and keycodes" (page 52)
3. "Configuring VoIP trunk media parameters" (page
53)
4. "Configuring local Gateway parameters" (page 57)
5. "Configuring VoIP lines" (page 61)
6. "Configuring target lines" (page 65)
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.
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