Nortel Norstar ICS Remote Tools 11 User manual

Norstar and Meridian are trademarks of Nortel Networks

Modular ICS 7.1

Installer Guide

1-800-4 NORTEL

www.nortel.com/norstar

N0130943 02

Printed in Canada

N0130943 02 Modular ICS 7.1 Installer Guide

Table of Contents

Regulations 21

North American Regulatory Information 21

Safety 21

Enhanced 911 Configuration 22

Telecommunication Registration 24

Network Connection 25

Canada and US 25

Hearing Aid Compatibility 25

Electromagnetic Compatibility 25

Telephone Company Registration 26

Use of a Music Source 26

Rights of the Telecommunications Company 26

Repairs 27

Canadian Regulations - please read carefully 28

Notice 28

Notice 29

US Regulations - please read carefully 30

Federal Communications Commission (FCC) Notice 30

Ringer Equivalence Number 31

Hearing Aids 32

Programming Emergency Numbers 32

EMI/EMC (FCC Part 15) 32

Important Safety Instructions 34

Installation 34

Use 35

International Regulatory Information 37

Safety 39

Additional Safety Information 40

Limited Warranty 42

Exclusions 42

Warranty Repair Services 43

After Warranty Service 43

Modular ICS 7.1 Installer Guide N0130943 02

How to use this document 45

What’s new with Norstar 47

New feature for Version 7.1 47

New features and hardware for version 7.0 47

Changes for version 7.0 49

Features from 6.1MR addendum 51

Welcome to ISDN 53

Comparing ISDN to Analog 54

Type of ISDN service 54

B channels 55

D channels 55

ISDN layers 55

ISDN bearer capability 56

Services and features for ISDN PRI and BRI 57

PRI services and features 57

BRI services and features 58

Feature descriptions 59

Network name display 59

Message Waiting Indicator (MWI) 60

Name and number blocking 60

External call forwarding 61

MCDN trunk features 61

Call by Call service selection for PRI 61

Emergency 911 dialing 62

MCID (Profile 2) 63

Network Call Diversion (Profile 2) 63

DTI card configured as a PRI card 64

ISDN hardware 64

DTI card configured as PRI 64

BRI Card 65

BRI-U2 and BRI-U4 card 65

BRI-ST card 65

U-LT reference point 66

U-NT reference points 66

S reference point 67

T reference points 68

Clock source for ISDN cards 69

Other ISDN BRI equipment: NT1 70

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N0130943 02 Modular ICS 7.1 Installer Guide

ISDN standards compatibility 71

Working with ISDN 73

Planning your ISDN network 73

Ordering ISDN PRI 73

Ordering ISDN PRI service in Canada 73

Ordering ISDN PRI service in United States 74

Ordering ISDN BRI 74

Ordering service in Canada 74

Ordering ISDN service in the U.S. 74

Supported ISDN protocols 76

ISDN programming 76

Programming ISDN PRI resources 77

Programming ISDN BRI resources 78

Programming ISDN PRI lines 81

Programming ISDN BRI lines 81

Programming Direct Inward System Access (DISA) on PRI

trunks 82

Programming ISDN equipment 83

Terminal equipment for BRI cards 83

Devices on an S or LT loop (BRI cards only) 83

ISDN router 86

D-packet service (BRI cards only) 86

POSTA for ISDN BRI 87

Point-of-sale terminal adapter 88

Trunks and target lines 89

Trunk operating modes (T1) 90

Ground start trunks (T1 only) 90

DID trunks 91

Analog loop start trunks 93

Analog E&M trunks 95

BRI trunks 97

PRI trunks 97

Target lines 98

Remote system access 99

Use system features during a remote call 99

Remote access on loop start and E&M trunks 100

Remote access on a private network 100

Remote access on Direct Inward Dial (DID) trunks 101

Modular ICS 7.1 Installer Guide N0130943 02

Remote access on PRI trunks 101

Controlling system access 103

Class of Service 103

Restriction filters 104

Direct inward system access (DISA) 106

Networking with Norstar 109

Tie-line networking 110

Norstar behind a PBX 111

Dialing plans 112

Dialing plan using public lines 114

Destination code numbering in a network 114

Dialing plan using E&M lines 115

Dialing plans with shared line pools 119

Call-by-Call Services Example 121

Norstar Configuration 123

PRI dialing plan example for two-way DID 125

Static DID and two-way DID 126

Private networking using PRI SL-1 127

SL-1 networking features 127

Features specific to Advanced Private Network 128

Private Network Tandem calling 129

Calls originating from the public network 130

Calls originating in the private network 133

Routing for tandem networks 136

Advanced Private Networking 138

Networking using routing codes 138

MCDN Private Networking 144

Using a UDP dialing plan 145

Using a CDP dialing plan 148

MCDN trunk call features 151

Network Call Redirection Information 152

ISDN Call Connection Limitation 154

Trunk Route Optimization 156

Trunk Anti-tromboning 158

MCDN voice mail/auto attendant call features 160

MCDN Meridian 1 attendant MCDN features 160

Message Waiting Indication 161

Camp-on 162

Break-in 164

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N0130943 02 Modular ICS 7.1 Installer Guide

Central voice mail and Auto Attendant with Norstar 166

Configuring centralized voice mail 167

Local system 167

Remote system 168

Using centralized voice mail 170

Configuring Centralized Auto Attendant (CAA) 170

Assigning PNIs 171

Assigning PNIs for adjacent nodes 171

Local system 172

Remote system 173

Voice mail configuration 175

Customer Use 176

Public network 176

Call one or more Norstar telephones 176

Call Norstar and select tie lines to a private network 177

Call Norstar and select lines to the public network 179

Private network 180

Call one or more Norstar telephones 180

Use tie lines to other nodes in the private network 181

Select lines to the public network 182

Select E&M trunks to the private network 183

Norstar Line Redirection feature 184

ETSI, MCDN and Network features 186

Network Call Diversion 186

Allowing NCD 187

Feature description 187

Programming and restrictions 188

Selective Line Redirection 189

Programming Extensions 189

Enhanced Caller ID 189

Malicious caller identification (MCID) 190

Programming MCID capability 191

Data Solutions 193

Examples of ISDN Scenarios 193

ISDN applications 193

Planning the installation 195

Planning checklist 196

Hardware 196

Initial configuration 196

Modular ICS 7.1 Installer Guide N0130943 02

System configuration 197

Required equipment 197

Expansion equipment 198

Optional equipment 199

Equipment for installing the ICS and modules 200

Location requirements 200

Electrical requirements 202

Configuring Trunk Cartridges 203

Configuring Station Modules 203

Internal wiring requirements 204

Norstar loop 204

ISDN S reference point (S Loop) 204

System overview 206

Upgrading your Norstar system 207

Supported upgrades in MICS 7.1 208

Upgrade systems previous to MICS 6.1 to 7.1 using the up-

grade tool 210

Using the upgrade tool to upgrade to version 4.1 212

Using the upgrade tool to upgrade to version 6.1 213

Upgrade from version 6.1 or 6.1MR to version 7.1 214

Upgrading from MICS 7.1 to MICS-XC 7.1 215

Trunk and Station Modules 218

Global Analog Trunk Cartridge/CLI Cartridge 218

Off-core DTI card 219

Replacing a Modular 8x24 KSU 220

Trunk module line numbering 224

Upgrading ILG functionality with hunt groups 225

Planning Hospitality functions 226

Installation 227

Installation checklist 228

Testing the ISDN BRI network connection 230

Installing the cartridges 231

Mounting the modules 233

Installation tips 235

Installing the ROM Software Cartridge 237

Inserting a cartridge 239

Terminating resistors on BRI-ST Cards 240

Shorting straps on a BRI-ST card 241

Connecting expansion modules 242

Order of connection 242

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N0130943 02 Modular ICS 7.1 Installer Guide

Analog Station Module 242

Installing fiber cables 248

Fiber cable management system 249

Using the fiber cable management system 250

Using the fiber spool 252

Making fiber connections 253

Routing fiber cables 254

Connecting the wiring 255

Connecting the wiring to the distribution panel 255

Wiring charts 260

Port numbering on the wiring charts 260

Integrated Communications System (ICS) 260

BRI Wiring charts 269

Wiring the BRI network interface 276

DTI wiring 278

E&M/DISA Trunk Cartridge wiring chart 282

DID supervisory signaling 285

Emergency transfer conditions 285

Emergency telephone 291

Moving telephones 293

Installing ISDN BRI terminal equipment 294

S or T wiring for terminal equipment 294

S or T extension wiring configurations 295

Additional power 295

U-LT wiring for terminal equipment 296

Installing optional equipment 297

Auxiliary ringer (customer supplied) 297

Auxiliary ringer programming 297

External music source (customer supplied) 298

External music source programming 298

External paging system (customer supplied) 299

Powering up the system 300

Check the power 301

Programming 303

Programming overview 304

Profile, Dialpad and Startup programming 305

Installer or System Coordinator Plus programming 306

System Coordinator programming 307

Admin/Basic programming 307

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Modular ICS 7.1 Installer Guide N0130943 02

Programming tools 309

The programming overlay 309

Using the telephone buttons for programming 310

Special characters on the display 312

The display buttons 312

The Norstar Programming Record 313

Exiting 313

Viewing your programming updates 314

Entering numbers 314

Viewing long telephone numbers 314

Setting up User Preferences 315

Copying telephone programming 316

System ID 319

Reviewing programmed settings 319

Viewing the programming for a telephone 320

Viewing the programming for a line 320

Programming sequence 321

Profiles and Dialpads 322

Profile programming 322

Profile parameters 322

Changing the profile 325

Dialpad programming 326

Startup programming 327

Performing Startup 327

Changing the default telephony template 328

Changing the starting DN 329

Programming 331

Entering programming for installers 332

Entering programming for system coordinators 333

Entering programming using other passwords 334

Terminals&Sets 335

Line access 335

Line assignment 336

Appearances 337

Line pool access 339

Prime line 340

Intercom keys 341

Answer DNs 342

OLI # 343

Capabilities 345

Name 348

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