Nortel Enterprise Edge 2.0 Messaging Operating instructions

1-800-4 NORTEL

www.nortelnetworks.com

P0911588 Issue 01

Enterprise Edge 2.0

Programming Operations

Guide

Contents 3

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Contents

Chapter 1 About this document 13

What’s new in this document 13

How this guide is organized 13

Related documents 14

Regulations 15

Safety information for North American customers 15

Enhanced 911 Configuration 16

Radio-frequency interference 16

Telecommunication registration 17

Hearing-aid compatibility 17

Electromagnetic compatibility 17

Telephone company registration 18

Use of a music source 18

Rights of the telecommunications company 18

Repairs 18

Safety information for European customers 19

Radio-frequency interference 20

Software licensing 21

Chapter 2 Enterprise Edge Overview 23

Enterprise Edge telephony hardware components 24

Enterprise Edge data networking hardware components 24

Enterprise Edge software components 25

Enterprise Edge Integrated Solution 25

Enterprise Edge Voice Messaging 26

Enterprise Edge Call Center 27

Enterprise Edge Call Center Reporting 27

Enterprise Edge Voice over IP gateway 27

Enterprise Edge TSP 27

Enterprise Edge Personal Call Manager 27

Enterprise Edge Call Detail Recording 28

Enterprise Edge Attendant Consol 28

Enterprise Edge Integrated QoS Routing 28

Tivoli 28

Optivity 28

Unified Manager 28

Browser requirements 29

Understanding Unified Manager 30

Menu descriptions 32

Enterprise Edge system access 32

4Contents

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Chapter 3 Setting up your Enterprise Edge system 35

Enterprise Edge required parameters 35

Setting up an Enterprise Edge IP Address 36

Setting up web-based administration 37

Browser settings 37

Logging on to Enterprise Edge 37

Preloading Java class files on your workstation 39

AccessingUnifiedManagerthroughthePreinstalledClient Home Page

Logging off Enterprise Edge 40

Rebooting the Enterprise Edge server 40

Shutting down Enterprise Edge System 40

Licensing 41

Entering the software keycodes 41

Configuring system settings 41

System registration 42

Basic registration using Internet Access 43

Basic Registration using v.90 modem (North America only) 43

Chapter 4 Configuring Enterprise Edge Resources 45

Viewing Enterprise Edge resources 45

LAN 46

Viewing LAN resources and configuring global LAN attributes 46

Configuring LAN resources 46

WAN 49

WAN Overview 49

Permanent WAN Connection 50

Viewing WAN Resources 51

Setting global WAN parameters 51

Configuring WAN Summary Parameters 52

Setting WAN Line Parameters 53

PVC Congestion Control 56

WAN PPP Parameters 57

WAN performance 58

Dial Up 58

Configuring RAS Server TCP/IP 58

ISDN Dial Up 59

V.90 modem (North America) Dial Up 63

Media Services Card 66

Rules for configuring DSP resource allocation 67

DSP Current Configuration 68

DSP Manager 68

DSP Settings 69

Contents 5

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Media Bay Modules 69

Bus 71

Module 72

T1 Parameters (North America only) 77

E1 Parameters (Europe) 79

Configuring a data module 79

Provision lines 81

Chapter 5 Configuring Enterprise Edge Services 83

Programming order 83

Programming Services 84

Viewing Enterprise Edge Services 85

Viewing all Services 85

To Enable or Disable a Service 85

Statuses 86

Telephony Services 87

Enhanced 911 (E911) Configuration 89

Terminals & sets 90

Copying settings from one telephone set to another 91

General 91

Line access 93

Capabilities 98

User preferences 102

Restrictions 103

Telco features 106

Lines 108

Copying settings from one line to another 108

General 109

Trunk/line data 111

Setting Received number 117

Restrictions 118

Telco features 120

Loops 121

Restriction filters 124

Time & date 127

Call Routing 128

Routes and destination codes 129

Programming the PRI routing table 130

Destination codes 131

Setting up a route for local calling 133

Setting up a route for long distance calling 134

Adding a long distance carrier access code 135

Programming for least cost routing 136

Using dialing restrictions with routing 137

Using a dialing plan to route outgoing PRI calls 137

6Contents

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Scheduled Services 138

Ringing service 139

Restriction service 141

Routing Service 142

Common Settings 143

System speed dial 145

Adding or changing a system speed dial 145

General Settings 147

Business name 147

Feature settings 148

Call log space 151

Timers 152

Direct dial 153

CAP assignment 154

Dialing plan 154

Access codes 156

Remote access packages 160

COS Passwords 160

DN lengths 162

Network Name Display 163

Programming Network Name Display 165

Call by Call service selection for PRI 166

Programming Call by Call service selection 168

CbC limits 168

Release reasons 169

Network Services 169

Hunt groups 170

Adding or removing members from a group 171

Moving members of a group 172

Assigning or unassigning lines to a group 173

Setting the Distribution mode 174

Setting the hunt delay 174

Companion 177

Registration 177

Changing the Registration password 178

Radio data 179

Portable telephone programming 182

Hospitality 183

Alarm time (AL) feature 184

Set/room settings 185

Call permissions 185

Alarm data 186

Telco features 187

Voice message center numbers 187

Outgoing name and number blocking (ONN) 188

Contents 7

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Voice Mail 188

Call Detail Recording 188

TAPI 188

Console Service 189

VoIP Gateway 189

VoIP local and remote gateways 189

DHCP 192

Configuring a DHCPRelayAgent 194

LAN settings for DHCPServer 194

LAN settings for DHCPRelayAgent 198

DNS 199

IP Routing 200

Configuring IP Routing 201

IP Routing global settings 201

Configuring IP routing on an interface 202

IPX Routing 208

Configuring IPX Routing 208

Configuring an interface for IPX routing 209

Adding RIP filters for IPX routing 213

Adding SAP filters for IPX routing 214

Adding Static Routes for IPX Routing 214

Adding Static Service for IPX 215

SNMP 216

SNMP Community List, Manager List, and Trap Community List 217

QoS 220

Relationship between the QoS Module and theVoIP QoS Monitor 220

QoS Restrictions and Defaults 221

Filters 223

QoS performance graphs and tables 225

Port Range Setting for Legacy Networks 225

QoS monitor 227

QoS Monitor Mean Opinion Score 227

Web cache 228

Net Link Manager 229

Selecting the permanent WAN link as the primary WAN connection

230

Selecting a dial-up link as the primary WAN connection 231

Alarm Service 232

NAT (Network Address Translation) 232

Example of a common NAT configuration 235

IP Firewall Filters 235

8Contents

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Chapter 6 Configuring Digital Private Network Signalling System1 241

DPNSS 1 services 241

DPNSS 1 capabilities 242

DPNSS 1 features 242

Three Party Service 243

Making a conference call 243

Diversion 243

Restrictions by set type 244

Setting Diversion 245

Redirection 245

Restrictions by set type 245

Setting Redirection 245

Executive Intrusion 245

Restrictions by set type 246

Intrusion levels 246

Call Offer 247

Displays 247

Restrictions by set type 247

User Actions 248

Route Optimization 248

Setting Route Optimization 248

Message Waiting Indication 249

Restrictions by set type 249

Setting Message Waiting Indication 249

Loop avoidance 252

Programming Loop avoidance 252

Chapter 7 Configuring Management Settings 253

User Manager 253

Adding a user profile 254

Modifying a user profile 254

Deleting a user profile 255

Alarm Manager 256

Configuring the Alarm Manager 256

Chapter 8 Maintenance 259

Enterprise Edge general maintenance 259

System startup 259

Warm reset 260

Backup and restore 260

Backup, restore, upgrade utility (BRU) for Enterprise Edge system 261

Backup and restore telephony programming using Unified Manager’s

Tools menu 265

Contents 9

P0911588 Issue 01 Enterprise Edge 2.0 Programming Operations Guide

Enterprise Edge system diagnostics and utilities 269

Performance Statistics 269

Error Messages 270

MIB II Information 274

Maintenance programming for telephony resources 278

System version 278

Media Bay Module status 279

System test log 282

System administration log 283

Network event log 284

Alarm codes 285

Event messages 285

Tests 294

CSU statistics 297

Link Status 301

Metrics 301

Moving telephones 302

Chapter 9 Troubleshooting your Enterprise Edge system 305

General troubleshooting information 305

Getting ready 306

Types of problems 306

Basic troubleshooting procedure 306

Viewing system performance and fault alarms 307

System performance graphs and tables 308

Fault Alarm Banner 308

Problems with telephones 309

Telephone has faulty buttons, display, handset or other hardware

problems 309

Digital telephone display is unreadable 309

Telephone has no dial tone 310

Problems with lines 310

Calls can be received but cannot be made 310

Dial tone is absent on external lines 311

Lines at a telephone are busy after call is over 311

Auto-answer line rings at a telephone 313

Prime telephone gets misdialed calls 314

Selected lines reads “Not in service” or “Not available” 314

Selected line pool shows “No free lines” 315

Problems with optional equipment 315

Problems with the Enterprise Edge ATA 2 316

Problems with the auxiliary ringer 316

Problems with external paging 317

Problems with Music on Hold and Background Music 317

10 Contents

Enterprise Edge 2.0 Programming Operations Guide P0911588 Issue 01

Problems with module service 318

Digital Trunk Computer Module trouble 318

Monitoring the T1 or PRI signal 320

Problems with Trunk or Station Modules 320

Problems for network or remote users 321

Remote feature code gets no response 321

Dialed number gets ringback and the wrong person 322

Dialed number gets dial tone instead of ringback 322

Dialed number gets busy tone 322

Dialed number does not get through 322

Dialed feature code gets overflow tone 323

Dialed feature code gets busy tone 324

Line pool access code gets overflow tone 324

Line pool access code gets ringback 325

Line pool access code gets busy tone 325

Dialed number gets no response 325

Problems with Companion sets (North American systems only) 326

Appendix A: Network Examples 327

Access using Enterprise Edge 328

Lines used for networking 328

PRI lines 329

T1 lines (Loop, E&M, DID, Ground start) 329

BRI lines 330

DPNSS lines (International systems only) 330

Remote system access to Enterprise Edge 330

Remote access on loop start trunks 331

Remote access on a private network 331

Remote access on T1 Direct Inward Dial (DID) trunks 332

Remote access on PRI trunks 332

Remote access on DPNSS lines 332

Enterprise Edge security 333

Class of Service 333

Restriction filters 333

Direct inward system access (DISA) 335

Coordinated dialing plans 335

Dialing plan using public lines 335

Dialing plan using T1 E&M lines 337

Dialing plans with shared line pools 340

Networking examples 341

PRI Networking with Meridian 1 341

PRI networking using Call-by-Call Services 346

Enterprise Edge VoIP Gateway and M1 networking 348

Toll bypass with Enterprise Edge VoIP Gateway 351

Networking with QSIG (International systems only) 356

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