Nortel CallPilot 702t Operating and maintenance instructions

555-7101-216

CallPilot

Installation and Configuration

Part 5: 702t Server Maintenance and Diagnostics

Product release 2.0 Standard 1.0 October 2002

555-7101-216

P0949453

CallPilot

Installation and Configuration

Part 5: 702t Server Maintenance and Diagnostics

Publication number: 555-7101-216

Product release: 2.0

Document release: Standard 1.0

Date: October 2002

Printed in Canada

Information is subject to change without notice. Nortel Networks reserves the right to make

changes in design or components as progress in engineering and manufacturing may

warrant.

The process of transmitting data and call messaging between the CallPilot server and the

Meridian 1 switch or Succession CSE 1000 system and CallPilot is proprietary to Nortel

Networks. Any other use of the data and the transmission process is a violation of the user

license unless specifically authorized in writing by Nortel Networks prior to such use.

Violations of the license by alternative usage of any portion of this process or the related

hardware constitutes grounds for an immediate termination of the license and Nortel

Networks reserves the right to seek all allowable remedies for such breach.

This page and the following page are considered the title page, and contain Nortel Networks

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Part 5: 702t Server Maintenance and Diagnostics v

Publication history

October 2002 Standard 1.0 of CallPilot Installation and

Configuration, Part 5: 702t Server Maintenance

and Diagnostics is issued for general release.

vi CallPilot

Publication history Standard 1.0

Part 5: 702t Server Maintenance and Diagnostics vii

Contents

1About this guide 11

Maintenance and diagnostics overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Resolving system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Replacing hardware components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2Troubleshooting your CallPilot system 19

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Interpreting POST diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Interpreting startup diagnostics from SCSI BIOS . . . . . . . . . . . . . . . . . . . 23

What to do when the server fails to boot into service. . . . . . . . . . . . . . . . . 24

3Using Windows NT online diagnostic tools 27

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Viewing event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Checking hardware using Windows NT Diagnostics . . . . . . . . . . . . . . . . . 35

Using TCP/IP diagnostic tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Invoking the chkdsk utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

4Using serial port diagnostic tools 51

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Shutting down services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Conducting TSTSERIO tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Conducting TSTSERIO tests with the loopback plug . . . . . . . . . . . . . . . . 59

Restarting services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Contents Standard 1.0

viii CallPilot

5Using CallPilot Manager to monitor hardware 63

Understanding fault management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Section A: Tools for isolating and fixing hardware problems 65

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Alarm Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Event Browser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Channel and Multimedia Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Section B: Working with the Maintenance page 77

Introducing the Maintenance page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Viewing component states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Starting and stopping components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Running integrated diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Viewing the last diagnostic results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Section C: Working with the Multimedia and Channel

Monitors 97

Working with the Multimedia Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Working with the Channel Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

6Using CallPilot system utilities 103

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Diagnostics Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

PEP Maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

System Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

7Replacing basic chassis components 115

Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Removing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Replacing the side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Removing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Replacing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Removing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Replacing the fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

October 2002 Contents

Part 5: 702t Server Maintenance and Diagnostics ix

8Replacing a hard drive, tape drive, CD-ROM drive, or

floppy drive 125

SCSI and IDE cabling illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Replacing or installing hard drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Replacing or installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Replacing the CD-ROM drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Replacing the floppy disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

9Performing RAID maintenance 147

RAID overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Section A: Replacing the RAID controller card 149

Replacing the AcceleRAID 352 RAID controller card . . . . . . . . . . . . . . 150

Upgrading from DAC960 to AcceleRAID352 . . . . . . . . . . . . . . . . . . . . . 152

Section B: Maintaining an AcceleRAID352 RAID system 153

Installing AcceleRAID352 RAID Global Array Manager software . . . . 154

Rebuilding an AcceleRAID352 RAID hard drive . . . . . . . . . . . . . . . . . . 155

Configuring an AcceleRAID352 RAID system . . . . . . . . . . . . . . . . . . . . 159

To flash upgrades in the AcceleRAID352 controller . . . . . . . . . . . . . . . . 168

Splitting AcceleRAID352 RAID drives and upgrading software . . . . . . 169

Section C: Maintaining a DAC960 RAID system 195

Maintaining DAC960 RAID hard drives . . . . . . . . . . . . . . . . . . . . . . . . . 196

Rebuilding a DAC960 RAID hard drive . . . . . . . . . . . . . . . . . . . . . . . . . 198

Configuring a DAC960 RAID system . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Splitting DAC960 RAID drives and upgrading software. . . . . . . . . . . . . 212

10 Replacing or adding voice processing boards 241

DSP numbering and location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

SCbus cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Replacing or adding MPC-8 cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Replacing or adding MPB16-4 boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

11 Replacing network cards 255

Maintaining the onboard network card. . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Replacing the CLAN card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Contents Standard 1.0

xCallPilot

12 Replacing DIMMs and the CPU 259

Replacing baseboard DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

13 SSU and BIOS 265

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Backing up the BIOS and SSU upgrade disks . . . . . . . . . . . . . . . . . . . . . 267

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Crisis recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Upgrading and configuring the BIOS. . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

SSU overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Configuring your system using SSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

A702t reference material 285

Server features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Rear panel diagram and slot locations . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Slot assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

IRQ mapping table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Index 295

Table of contents

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