Nortel 1000E Guide

Nortel Communication Server 1000

Communication Server 1000E

Maintenance

Release: 7.0

Document Revision: 04.01

www.nortel.com

NN43041-700

Nortel Communication Server 1000

Release: 7.0

Publication: NN43041-700

Document release date: 4 June 2010

While the information in this document is believed to be accurate and reliable, except as otherwise expressly

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF

ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are

subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Contents

New in this release 7

Navigation 7

Feature changes 7

Other changes 7

Revision History 7

How to get help 11

Contents 11

Getting help from the Nortel web site 11

Getting help over the telephone from a Nortel Solutions Center 11

Getting help from a specialist by using an Express Routing Code 12

Getting help through a Nortel distributor or reseller 12

Overview 13

Subject 13

Applicable systems 13

Intended audience 13

Conventions 13

Related information 15

Precautions 17

Contents 17

General precautions 17

Circuit cards 17

Communicating with the system 19

Contents 19

Introduction 19

System terminal access for CP PIV Call Processors 19

System terminal access for Gateway Controllers 21

Element Manager 22

Accessing the system 22

Access to the Co-resident platform 26

Hardware maintenance tools 29

Contents 29

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

Introduction 29

Alarm/fan module features 29

Compact flash cards 32

Circuit card features 33

NTDW53 Common Processor Dual Core card 33

NTDW61 Common Processor Pentium Mobile card 35

NTDW61 CP PM Signaling Server 38

NT4N39 PIV Call Processor features 39

CP PIV System Utility card features 40

NTDW20 Media Gateway Extended Peripheral Equipment Controller (MG

XPEC) 42

NTDW56 and NTDW59 Common Processor Media Gateway card 43

NTDW60 Media Gateway Controller card 43

NTDW60 Media Gateway Controller LEDs 43

NTDW62, NTDW64, and NTDW78 DSP daughterboards 45

NTDW65 Voice Gateway Media Card 46

Circuit card LEDs 46

Media Card LEDs 46

NTAK10 faceplate LEDs 47

NTAK79 faceplate LEDs 48

NTBK50 faceplate LEDs 49

NTAK09 and NTRB21 faceplate LEDs 50

Signaling servers for DTLS 52

CP PM faceplates LEDs 53

System alarms 53

Line transfer 54

External power loss 55

Software maintenance tools 57

Contents 57

Introduction 57

Maintenance applications 58

Diagnostic programs 58

Unsuccessful DTLS negotiation 62

Diagnostics for Linux Base 62

Media Gateway Controller Local Diagnostic Shells 63

Media Gateway Controller log file 65

Interactive diagnostics 66

Boot MGC to the Gold Image 67

Compact Flash Formatting with MGC Gold Image 68

CS1000 Software Logs 68

Supported DTLS Ciphers 69

Advanced Cryptography Support 69

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

Clearing faults 71

Contents 71

Fault clearing process 71

Fault indicators 73

Clearing Core Call Server faults 75

Clearing Signaling Server faults 80

MG 1000E faults 82

Clearing Core faults 88

Clearing MG 1000E Expansion faults 91

Monitoring 100BaseT link voice Quality of Service 95

Clearing trunk faults 97

Clearing Terminal Server faults 100

Clearing IP Phone faults 100

Database management 101

Contents 101

Tools to backup and restore customer databases 101

Equipment Data Dump 102

Customer Configuration Backup and Restore 102

Coresilient server Backup 107

OAM Backup 107

Replacing equipment 109

Contents 109

Removing the MG 1000E cover 110

Replacing the NTDW61 CP PM Call Processor card 110

Replacing NTDW61 CP PM Signaling Server equipment 127

CP PM Signaling Server card replacement 127

Replacing the NTDW60 Media Gateway Controller card 131

Replacing the NTDW62 or NTDW64 DSP daughterboard 133

Replacing the NTDW65 Voice Gateway Media Card 134

Replacing the NT4N39AA CP PIV Call Processor card 134

Replacing the NT4N48 System Utility card 136

Replacing the NTDU67 Drive Carrier card (CP PII only) 137

Replacing the NTDU64 alarm/fan module 139

Replacing the NTDU65 power supply module 139

Accessing Media Gateway internal components 142

Replacing the NTAK02 SDI/DCH circuit card 143

Replacing the NTAK03 TDS/DTR circuit card 144

Replacing the NTAK79 or NTBK50 2.0 Mb PRI card 144

Replacing the NTAK09 1.5 Mb DTI/PRI card (PRI applications) 147

Replacing the NTAK09, NTAK10, or NTRB21 circuit cards (DTI applications) 148

Replacing equipment cards 149

Replacing the NT5K21 equipment card 150

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

Replacing the NTAG26 equipment card 151

Replacing the NTAK92 off-premises protection module 151

Replacing IP daughterboards 153

Element Manager 155

Contents 155

Call Server maintenance 155

Call Server backup, data dump, and restore 157

Signaling Server maintenance 158

Media Card maintenance 159

LD 36 analog trunk card status 160

Media Card maintenance 161

Contents 161

Introduction 161

Faceplate maintenance display codes 161

Replacing a Media Card 166

Verify Media Card software and firmware 167

IP Line and IP Phone maintenance and diagnostics 167

IP line shell commands 168

Invoking alarm and log files 169

Media Card 32S and DSP daughterboard DSP tests 169

Proactive Voice Quality Management 171

Contents 171

Introduction 171

How voice quality monitoring works 173

Feature packaging 175

Supported system types 175

Feature implementation 175

Diagnosing and isolating voice-quality problems 179

SNMP interface 180

Heterogeneous environments 180

pbxLink connection 183

Contents 183

Introduction 183

pbxLink connection failure detection 183

LD 117 STAT SERV enhancement 185

Technical Assistance service 189

Contents 189

Nortel Technical Assistance Centers 189

Services available 191

Requesting assistance 193

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

New in this release

The following sections details what’s new in Communication Server 1000E

Maintenance (NN43041-700) for Nortel Communication Server 1000

Release 7.0.

Navigation •“Feature changes” (page 7)

•“Other changes” (page 7)

Feature changes

Following are the feature changes for this release:

•“Signaling servers for DTLS” (page 52)

•“Unsuccessful DTLS negotiation” (page 62)

Other changes

Revision History

June 2010

Standard 04.01. This document is up-issued to support Communication

Server 1000 Release 7.0.

October 2009

Standard 03.14. This document is up-issued to reflect changes in technical

content for Communication Server 1000 Release 6.0. “NTDW20 Media

Gateway Extended Peripheral Equipment Controller (MG XPEC)” (page

42) provides information about MG XPEC.

October 2009

Standard 03.13. This document is up-issued to update the section

Software maintenance tools.

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

8New in this release

August 2009

Standard 03.12. This document is up-issued to support the new MG 1010

media gateway.

June 2009

Standard 03.11. This document is up-issued to support Communication

Server 1000 Release 6.0.

May 2009

Standard 03.10. This document is up-issued to support Communication

Server 1000 Release 6.0. Following are the other changes done for this

Release:

•UNIStim with DTLS

•SSC is not supported in CS 1000 Release 6.0

•patch conflict management

•supported Ciphers and advanced cryptography for DTLS

•transfer using SFTP client by default during Linux upgrades and

installations

•memshow command changed to free –b –t -o

May 2009

Standard 03.09. This document is up-issued to support Communication

Server 1000 Release 6.0. This NTP may contain information on or refer to

products and naming conventions that are not supported in this release.

This information is included for legacy purposes and convenience only.

This includes but is not limited to items, such as: SSC; ISP 1100; ITG

Pentium cards; and Media Cards running certain IP Line applications.

July 2008

Standard 02.04. This document is issued to support Communication

Server 1000 Release 5.5.

June 2008

Standard 02.03. This document is issued to support Communication

Server 1000 Release 5.5.

February 2008

Standard 02.02. This document is issued to support Communication

Server 1000 Release 5.5.

December 2007

Standard 02.01. This document is issued to support Communication

Server 1000 Release 5.5.

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

Other changes 9

October 2007

Standard 01.03. This document is issued to support Communication

Server 1000 Release 5.0. Changes to address CR Q01766330.

June 2007

Standard 01.02. This document is issued to support Communication

Server 1000 Release 5.0. Procedures for adding and replacing a CP PM

Call Processor card and a Media Gateway Controller card are added.

May 2007

Standard 01.01. This document is issued to support Communication

Server 1000 Release 5.0. This document contains information previously

contained in the following legacy documents, now retired: Communication

Server 1000E: Maintenance NN43041-700 and Communication Server

1000S: Maintenance NN43041-500.

January 2007

Standard 4.00. This document is up-issued to reflect addition of technical

content due to CR Q01542505.

July 2006

Standard 3.00. This document is up-issued with corrections from CR

Q01324850.

August 2005

Standard 2.00. This document is up-issued for Communication Server

1000 Release 4.5.

September 2004

Standard 1.00. This document is issued for Communication Server 1000

Release 4.0.

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

10 New in this release

Nortel Communication Server 1000

Communication Server 1000E Maintenance

NN43041-700 04.01 4 June 2010

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