Nortel MAS Quick start guide

Nortel Media Application Server

MAS IM Chat Fundamentals

NN42020-131

Document status: Standard

Document version: 01.04

Document date: 27 July 2007

The information in this document is subject to change without notice. The statements, conﬁgurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented without

express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this

document. The information in this document is proprietary to Nortel Networks.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

IBM, Lotus, Lotus Notes, BladeCenter, and BladeCenter T are trademarks of International Business Machines.

Microsoft and Windows are trademarks of Microsoft.

All other trademarks are the property of their respective owners.

Sourced in Canada.

Revision history

July 2007

Standard 01.04. This document is up-issued to support the IBM x3550

hardware platform for MAS.

May 2007

Standard 01.02. This document is up-issued to support multiapplication

MAS deployment.

January 2007

Standard 01.01. This document is issued to support Multimedia

Communication Server 5100 Release 4.0. This document contains

information previously contained in the legacy document, now retired: MAS

IM Chat Service Guide (NN10380-113).

May 2006

Standard 6.0. This document is up-issued for MCS 5100 Release 3.5. It

addresses CR Q01277506 and the MAS RoHS project.

March 2006

Standard 5.0. This document is up-issued for MCS 5100 Release 3.5. It

addresses CR Q01299780.

January 2006

Standard 4.0. This document is up-issued for MCS 5100 Release 3.5. It

addresses CR Q01276947.

November 2005

Standard 3.0. This document is up-issued for MCS 5100 Release 3.5.

November 2005

Standard 2.0. This document is up-issued for MCS 5100 Release 3.5.

October 2005

Standard 1.0. This document is up-issued for MCS 5100 Release 3.5.

Nortel Media Application Server

MAS IM Chat Fundamentals

NN42020-131 01.04 Standard

4.0 27 July 2007

4Revision history

Nortel Media Application Server

MAS IM Chat Fundamentals

NN42020-131 01.04 Standard

4.0 27 July 2007

Contents

New in this release 7

Features 7

Base OAMP supportability 7

BCT for MAS 7

MCP granular service packaging 8

IBM x3550 8

Other changes 8

How to get help 9

Finding the latest updates on the Nortel Web site 9

Getting help from the Nortel Web site 9

Getting help over the phone from a Nortel Solutions Center 9

Getting help from a specialist by using an Express Routing Code 10

Getting help through a Nortel distributor or reseller 10

IM Chat basics 11

Overview 11

Hardware platform and OS 11

Services and features 12

IM Chat features 12

MCS documentation 13

System scalability 13

OAMP 14

Installation and upgrades 15

Multiapplication MAS 15

General information relating to MAS software upgrades 15

Fault management 17

MAS fault management strategy 17

Nortel Media Application Server

MAS IM Chat Fundamentals

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4.0 27 July 2007

6Contents

Conﬁguration management 19

Accounting 21

Performance management 23

Security and administration 25

Security strategy overview 25

Administration 25

Starting the Client Connection Manager 26

Use the Terminal Services Manager program group icons 26

Use the Terminal Services Manager to manually connect to the MAS 27

Start the MAS Console 27

Access the MAS Console help ﬁles 27

MAS subcomponents 28

Control the MAS subcomponents from the MAS Console 28

Refresh a subcomponent status on the MAS Console 29

System and platform management 30

Data backup and restore 30

Appendix A Message ﬂows 41

Nortel Media Application Server

MAS IM Chat Fundamentals

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4.0 27 July 2007

New in this release

The following sections detail what is new in MAS IM Chat Fundamentals

(NN42020-130) for Release 4.0.

•"Features" (page 7)

•"Other changes" (page 8)

Features See the following sections for information about feature changes:

•"Base OAMP supportability" (page 7)

•"BCT for MAS" (page 7)

•"MCP granular service packaging" (page 8)

•"IBM x3550" (page 8)

The following sections summarize the impact of each feature.

Base OAMP supportability

This feature enhances the support and hardware conﬁguration of the MCS

5100 product. The feature includes the following enhancements:

•shared network data

•consolidated conﬁguration data

•consolidated software to reduce memory requirements

•ability to conﬁgure additional Accounting Managers (AM) and Fault and

Performance Managers (FPM)

BCT for MAS

This feature provides the evolution of the Media Application Server to the

IBM BladeCenter T chassis, which is NEBS-3-/ETSI-compliant. Network

Equipment Building System 3 (NEBS-3) compliant hardware adheres to

strict requirements for withstanding high temperatures, violent shaking,

lightning strikes, airborne contaminants, ﬁres, and electrostatic discharge.

Nortel Media Application Server

MAS IM Chat Fundamentals

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4.0 27 July 2007

8New in this release

MCP granular service packaging

This feature provides the ability to control the operation of services on a

per-domain or per-user basis. Features which can be controlled include

Instant Messaging and Web Collaboration, where users or domains can

be restricted in their use of the service. The ability to send and receive

Instant Messages is controlled, as well as the ability of a user or a group

of users to transfer ﬁles, transfer a clipboard, push a URL to a user, or to

manipulate a whiteboard.

IBM x3550

The MAS platform is now supported on the IBM x3550 server. The IBM

x3550 is a direct replacement for the IBM x336 and comes with Windows

Server 2003 preloaded.

Other changes

This document was renamed and renumbered from MAS IM Chat Service

Guide (NN10380-113) to MAS IM Chat Fundamentals (NN42020-131).

The installation and upgrade procedures moved to MAS Installation and

Commissioning (NN42020-307).

Nortel Media Application Server

MAS IM Chat Fundamentals

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4.0 27 July 2007

How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation was current at the time the product was

released. To check for updates to the latest documentation for Multimedia

Communication System (MCS) 5100, go to www.nortel.com and navigate to

the Technical Documentation page for Multimedia Communication Server

(MCS) 5100.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

www.nortel.com/support

This site provides access to software, documentation, bulletins, and tools to

address issues with Nortel products. From this site, you can:

•download software, documentation, and product bulletins

•search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•arrange for automatic notiﬁcation of new software and documentation

for Nortel equipment

•open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not ﬁnd the information you require on the Nortel Technical Support

Web site, and you have a Nortel support contract, you can also get help

over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following web site to obtain the telephone

number for your region:

Nortel Media Application Server

MAS IM Chat Fundamentals

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4.0 27 July 2007

10 How to get help

www.nortel.com/callus

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express

Routing Code (ERC) to quickly route your call to a specialist in your Nortel

product or service. To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor

or authorized reseller, contact the technical support staff for that distributor

or reseller.

Nortel Media Application Server

MAS IM Chat Fundamentals

NN42020-131 01.04 Standard

4.0 27 July 2007

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