Nortel Enterprise Edge 2.0 Messaging User manual

www.nortelnetworks.com

P0911953 Issue 02

Enterprise Edge 2.0 Message Networking

User Guide

P0911953 Issue 02 Enterprise Edge 2.0 Message Networking User Guide

Enterprise Edge 2.0 Message Networking

User Guide

Learning about Enterprise Edge Message Networking

Enterprise Edge Message Networking links Enterprise Edge Voice Messaging or

other voice mail systems at different locations. Networking allows the exchange of

voice and fax messages between users at different sites connected on a network

through Transmission Control Protocol/ Internet Protocol (TCP/IP).

Note: Fax messages can be sent and received only on Enterprise Edge Voice

Messaging systems that have the FAX option installed. Ask your System

Administrator for a list of FAX sites on the network.

Enterprise Edge Message Networking is simple to use and lets you send a mailbox

message to any destination on a network.

Note: If you use Enterprise Edge Message Networking to send a voice message to

another site over the Internet, the voice message can be subject to

interception by unauthorized parties.

You must know how to use Enterprise Edge Voice Messaging to send messages to

mailboxes at other sites. This includes knowing how to open your mailbox, record

messages, send messages and retrieve messages. For information about using

Enterprise Edge Voice Messaging Features, refer to the Enterprise Edge 2.0 Voice

Messaging Quick Reference Guide or the Enterprise Edge 2.0 Voice Messaging

Reference Guide.

Sending a message across a network is as easy as sending a message down the hall.

There are two ways to send a network message. You can use:

• a Network Delivery Mailbox

• Site-Based Addressing

Network Delivery Mailboxes are created by your System Administrator.

Note: Network messages can be composed and sent only from your mailbox. A

network message cannot be sent by using the Leave Message feature code

(ƒ·°‚).

4Enterprise Edge 2.0 Message Networking User Guide

Enterprise Edge 2.0 Message Networking User Guide P0911953 Issue 02

Sending a network message

The figure above illustrates how network messages are sent between different

company sites on the same network. In the example, Sue works in the Vancouver

office and Mark works in the Miami office.

If Sue wants to send Mark a message in Miami, she has two possible methods of

delivery: she can send the message using Site-Based Addressing or send it to

Mark’s Network Delivery Mailbox. Since Mark has a Network Delivery Mailbox

on the local Vancouver system, it is more convenient for Sue to send the message

to Mark’s Network Delivery Mailbox.

Although Mark’s Network Delivery Mailbox appears on the Vancouver system the

message is automatically delivered to his mailbox in Miami. The network delivery

information, such as the site prefix for the Miami site and Mark’s mailbox number

(4546) in Miami, is added to the Network Delivery Mailbox when it is created.

Sending a message to a Network Delivery Mailbox is as easy as sending a message

to anyone at your site.

If Mark wants to send a message to Sue in Vancouver, he must use Site-Based

Addressing. Sue does not have a Network Delivery Mailbox on the Miami system.

Mark needs two pieces of network delivery information before he can send the

message. He needs the Vancouver site’s Site Prefix from the System Administrator

and he needs Sue’s mailbox number (2222) in Vancouver. After Mark records the

message and enters the network delivery information the network message is

automatically delivered to Sue’s mailbox.

Sue

Ext 2222

Vancouver

Enterprise Edge Voice

Messaging System

Miami

Enterprise Edge Voice

Messaging System

Mark’s Network Delivery

Mailbox 7222

Sue’s

Mailbox 2222

Mark’s

Mailbox 4546

Mark

Ext 4546

Telephone Network

Enterprise

Edge

server

Enterprise

Edge

server

Enterprise Edge 2.0 Message Networking User Guide 5

P0911953 Issue 02 Enterprise Edge 2.0 Message Networking User Guide

Sending a network message using a Network Delivery Mailbox

Network Delivery Mailboxes let you quicklyand easily send messages to a mailbox

at a remote location. Each Network Delivery Mailbox is assigned a local mailbox

number and the destination site user’s name appears in the company directory. The

Network Delivery Mailbox makes sending a message across the country as easy as

sending it down the hall.

A Network Delivery Mailbox is a pre-programmed direct address to another

mailbox at a different site on the network. Network Delivery Mailboxes are created

by your System Administrator. Each Network Delivery Mailbox contains the

destination site prefix and the destination site mailbox number. To send a message

using a Network Delivery Mailbox, all you need is the mailbox number.

Ask your System Administrator for a list of Network Delivery Mailboxes.

To send a message using a Network Delivery Mailbox:

1. Open your mailbox using ƒ·°⁄.

2. Enter your mailbox password and press OK or £.

3. Press REC or ‹.

4. At the tone record your message.

5. Press OK or £to end the recording.

6. Press OK or £to accept the recording.

7. Enter the Network Delivery Mailbox number.

8. Press SEND to send the message. Press OPTS to assign

message Delivery Options Certified, Urgent or

Timed Delivery. Press CC to send the message to

another recipient.

Note: Miami, sales is an example. The Network

Delivery Mailbox name appears in the

display.

9. Press ® to end this session.

Pswd:

OTHR RETRY OK

0 new 4 saved

PLAY REC ADMIN

Record message:

RETRY PAUSE OK

Accept rec?

RETRY PLAY OK

Mbox:

DIR QUIT

Miami,sales

OPTS CC SEND

Will deliver

0 new 0 saved

PLAY REC ADMIN

6Enterprise Edge 2.0 Message Networking User Guide

Enterprise Edge 2.0 Message Networking User Guide P0911953 Issue 02

Sending a network message using Site-Based Addressing

Site-Based Addressing lets you send a message to a mailbox at another location on

the network. To use Site-Based Addressing to send a message, you must know the

destination site’s network address and the mailbox number of the person you want

to send the message to.

Ask your System Administrator for a list of destination sites on your network.

To use Site-Based Addressing:

1. Open your mailbox using ƒ·°⁄.

2. Enter your mailbox password and press OK or £.

3. Press REC or ‹.

4. At the tone, record your message.

5. Press OK or £to end the recording.

6. Press OK or £to accept the recording.

7. Press ££.

8. Press NETW.

Note: This display appears only if AMIS is enabled.

If AMIS is not enabled, this display is

bypassed and the display in step 9 appears.

9. Enter the destination site’s Site Prefix and the

destination mailbox number and press OK or £.

10. Press SEND to send the message as it is. Press OPTS

to assign message Delivery Options Certified, Urgent

or Timed Delivery. Press CC to send the message to

another recipient.

11. Press ® to end this session.

Pswd:

OTHR RETRY OK

0 new 4 saved

PLAY REC ADMIN

Record message:

RETRY PAUSE OK

Accept rec?

RETRY PLAY OK

Mbox:

DIR QUIT

Address type?

NETW AMIS

Network:

RETRY OK

OPTS CC SEND

0 new 0 saved

PLAY REC ADMIN

Enterprise Edge 2.0 Message Networking User Guide 7

P0911953 Issue 02 Enterprise Edge 2.0 Message Networking User Guide

Replying to network messages

When a network message is leftin your mailbox,you can reply tothe message using

the Enterprise Edge Voice Messaging message Reply Feature. To reply to a

message you must first open your mailbox using the Open Mailbox feature code.

The network Reply Feature must be enabled in order to reply to a message. For

more information, ask your System Administrator.

To reply to a network message:

1. Open your mailbox using ƒ·°⁄.

2. Enter your mailbox password and press OK or •.

3. Press PLAY.

4. After you listen to the message, press REPLY.

5. Press MSG.

6. Press SNDR to send your reply to the sender, or press

ALL to send your reply to all the people that received

the message.

7. Record your reply message.

8. Press OK to end your recording.

9. Press OK to accept your recording.

10. Press SEND to send the message. Press OPTS to assign

message Delivery Options Certified, Urgent or

Timed Delivery. Press CC to send the message to

another recipient.

Pswd:

OTHR RETRY OK

1 new 4 saved

PLAY REC ADMIN

End of message

REPLY ERASE NEXT

Reply netwrk msg

MSG QUIT

Reply to:

SNDR ALL

Record message:

RETRY PAUSE OK

Accept rec?

RETRY PLAY OK

Network” msg

OPTS CC SEND

Will deliver

8Enterprise Edge 2.0 Message Networking User Guide

Enterprise Edge 2.0 Message Networking User Guide P0911953 Issue 02

Forwarding a Fax Message using Site-Based Addressing

You can forward a received fax message to an Enterprise Edge Message

Networking Site-Based Address and add an introductory voice message as part of

the new message. The message appears as a fax message in the destination mailbox.

You can alsoforward a received fax message to a Network DeliveryMailbox. Refer

to Forwarding a Fax Message to a Network Delivery Mailbox on page 9.

When you forward a fax message, a new cover sheet is added to the original fax

message as part of the new message. However, if the fax message already has an

Enterprise Edge generated fax cover sheet, it is replaced by a new fax forward cover

sheet.

The cover sheet contains:

• the date and time the fax is created

• the directory name and telephone number of the sender

• the telephone number of the recipient

• the fax identification (ID) number

• the number of pages to follow.

To forward a fax message using Site-Based Addressing:

1. Open your mailbox using ƒ·°⁄.

2. Enter your mailbox password and press OK or •.

3. Press PLAY or ¤.

4. Press COPY or ﬁor press NEXT or ﬂuntil you find

the Fax Message you want to forward.

5. Press MBOX or ⁄ to forward the fax message.

6. Press YES or ⁄ to record an introduction to the fax

message.

Note: Press NO or ¤ if you do not wish to record

an introduction to the forwarded fax message

and proceed to step 9.

7. Press OK to end the recording.

Pswd:

OTHR RETRY OK

1 new 4 saved

PLAY REC ADMIN

End of message

COPY ERASE NEXT

Copy fax

MBOX OTHR

Record intro?

YES NO

Record Message:

RETRY PAUSE OK

Enterprise Edge 2.0 Message Networking User Guide 9

P0911953 Issue 02 Enterprise Edge 2.0 Message Networking User Guide

Forwarding a Fax Message to a Network Delivery Mailbox

You can forward a received fax message to an Enterprise Edge Message

Networking Network Delivery Mailbox and addan introductory voice message that

becomes part of the new message. The message appears as a fax message in the

destination mailbox.

You can also forward a received fax message using Site-Based Addressing. For

more information, refer to Forwarding a Fax Message using Site-Based Addressing

on page 8.

When a fax message is forwarded, a new cover sheet is added to the original fax

message, becoming part of the new message. However, if the fax message already

has an Enterprise Edge-generated fax cover sheet, it is replaced by a new fax

forward cover sheet. This cover sheet contains the date and time the fax is created,

the directory name and telephone number of the sender, the telephone number of

the recipient, the fax identification (ID) number and the number of pages to follow.

To forward a fax message to an Enterprise Edge Message Networking Network

Delivery Mailbox:

8. Press OK to accept the recording.

9. Press ££.

10. Press NETW.

Note: This display appears only if AMIS is enabled.

If AMIS is not enabled, this display is

bypassed and the display in step 11 appears.

11. Enter the destination site prefix and the destination

mailbox number and press OK.

12. Press SEND to send the message as it is. Press OPTS

to assign message Delivery Options Certified, Urgent

or Timed Delivery. Press CC to send the message to

another recipient.

13. Press SEND to send the message now.

1. Open your mailbox using ƒ·°⁄.

2. Enter your mailbox password and press OK or •.

Accept rec?

RETRY PLAY OK

Address type?

NETW AMIS

Network

RETRY OK

OPTS CC SEND

Network msg

OPTS CC SEND

Pswd:

OTHR RETRY OK

10 Enterprise Edge 2.0 Message Networking User Guide

Enterprise Edge 2.0 Message Networking User Guide P0911953 Issue 02

3. Press PLAY or ¤.

4. Press COPY or ﬁor press NEXT or ﬂuntil you find

the fax message you want to forward.

5. Press MBOX or ⁄to forward the fax message.

6. Press YES or ⁄to record an introduction to the fax

message.

Note: Press NO or ¤if you do not wish to record

an introduction to the forwarded fax message

and proceed to step 9.

7. Press OK to end the recording.

8. Press OK to accept the recording.

9. Enter the Network Delivery Mailbox number.

10. Press SEND to send the message. Press OPTS to assign

message Delivery Options Certified, Urgent or

Timed Delivery. Press CC to send the message to

another recipient.

Note: Miami,sales is an example. The Network

Delivery Mailbox name appears in the

display.

1 new 4 saved

PLAY REC ADMIN

End of message

COPY ERASE NEXT

Copy fax

MBOX OTHR

Record intro?

YES NO

Record intro:

RETRY OK

Accept” rec?

RETRY PLAY OK

Mbox:

DIR QUIT

Miami,sales

OPTS CC SEND

Another copy?

YES QUIT

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