Nortel 1000 Con?guration guide User manual

Nortel Communication Server 1000

Nortel Converged Ofﬁce

Fundamentals — Microsoft

Ofﬁce Communications Server

2007

NN43001-121

Document status: Standard

Document version: 01.03

Document date: 30 April 2008

LEGAL NOTICE

While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed

to in writing. NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY

KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject

to change without notice.

Nortel, the Nortel logo, the Globemark, Meridian 1, and Succession are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

Sourced in Canada

Contents

New in this release 9

Ofﬁce Communications Server 2007 features 9

Other changes 9

Revision History 10

How to get help 11

Getting help from the Nortel web site 11

Getting help over the telephone from a Nortel Solutions Center 11

Getting help from a specialist by using an Express Routing Code 11

Getting help through a Nortel distributor or reseller 12

Introduction 13

Converged Ofﬁce component overview 15

Converged Ofﬁce 15

Enterprise Voice 17

OCS 2007 Voice components 18

Media Gateways 19

Mediation Server 20

Remote Call Control with SIP CTI (TR/87) 22

Telephony Gateway and Services 23

Personal Call Assistant 25

Access Edge Server 27

OCS 2007 snap-in 27

Multimedia Convergence Manager 28

CDR data collection 28

SIP CTI (TR/87) Protocol 29

Hardware Load Balancer 31

Ofﬁce Communicator 2007 32

Documentation References 32

Planning and engineering 35

Planning process 35

Network conﬁguration 36

Multiple customer network 40

Multiple location network 42

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

4Contents

Load Balancer planning 43

Load Balancer requirements 44

Redundancy with Load Balancers 45

Nortel Application Switch 46

Capacity planning 46

OC 2007 client requirements 47

Load Balancer capacity requirements 47

SIP CTI (TR/87) services requirements 47

Mediation server requirements 49

Signaling Server requirements 49

Call Server requirements 50

OCS Proxy and MCM capacity requirements 50

General requirements 51

Server topology 52

Operating System Requirements 52

Hardware Requirements 53

Virtual Server 2005 54

Storage 55

Trunks 55

Basic Client Conﬁguration 58

Port use 58

Security 59

Dial Plan considerations 61

Number formats supported by Ofﬁce Communicator 63

E.164 international format numbers for SIP Gateway and SIP CTI 66

Telephony Gateway and Services planning 66

Systems, platforms, and applications 66

Remote Call Control with SIP CTI 73

LCS 2005 and OCS 2007 coexistence 82

Client considerations 82

Converged Ofﬁce functionality 82

MCM 2.0 to MCM 3.0 84

Load balancer considerations 84

Migration planning from LCS 2005 to OCS 2007 84

Determine your deployment options 86

Migration process 86

Description of Migration Phases 88

Uniﬁed Messaging 90

OCS 2007 users using CallPilot 90

OCS 2007 users using UM 2007—integrated 92

OCS 2007 users using UM 2007—non-integrated 95

Signaling with integrated Voice Mail 97

Signaling with non-integrated Voice Mail 98

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

Contents 5

Installation 101

OCS 2007 installation preparation and deployment 103

CS 1000 and Signaling Server installation 105

OCS 2007 component installation 105

OCS Proxy server installation 107

Load Balancer installation 108

MCM installation 109

Conﬁguration 111

Active Directory conﬁguration 112

Ofﬁce Communications Server conﬁguration 119

Load Balancer conﬁguration 120

Voice Properties conﬁguration 120

OCS conﬁguration procedures 122

Conﬁguration of Static Routes 122

Host Authorization and Routing conﬁguration 122

Mediation Server conﬁguration 133

MCM 3.0 conﬁguration 134

MCM architecture 135

MCM Direct conﬁguration 137

MCM management console 137

Telephony Gateway and Services conﬁguration 150

Call Server conﬁguration 151

Conﬁguring the Codec 151

Loss Plan conﬁguration 152

Dialing Plan conﬁguration to route to MCM 153

Conﬁguring the Personal Call Assistant 154

Caller ID table conﬁguration 157

Home LOC and Home NPA conﬁguration 159

DNS Server conﬁguration 159

SIP Trunk conﬁguration 160

Domain naming 163

URI Mapping 165

SIP Gateway CLID Parameters conﬁguration 167

SPS conﬁguration 168

NRS conﬁguration 169

CDR conﬁguration 170

E.164 International Format Numbers from Ofﬁce Communicator - Computer

Calls (SIP Gateway) 170

Phone number normalization 171

Remote Call Control conﬁguration 171

Remote Call Control and PBX integration 171

RCC and PBX integration on OC client 172

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

6Contents

CS 1000 conﬁguration 173

Signaling Server conﬁguration 177

SIP CTI Services conﬁguration settings 181

SIP CTI CLID conﬁguration parameters 185

Conﬁguring the SIP URI Map 189

Conﬁguring CDR 190

Dialing E.164 International Format Numbers from Ofﬁce Communicator - Phone

Calls (SIP CTI) 190

Normalizing phone numbers 192

SIP Routing and Redundancy conﬁguration 198

OCS 2007 users using UM 2007 in integrated mode 198

Option 1 adding user Alias as Exchange UM 198

Option 2 adding CS 1000 DN as Exchange UM 203

Maintenance 209

Introduction 209

Communication Server 1000 209

MCM 3.0 209

Remote Call Control 210

Operational Measurements for SIP CTI 212

Troubleshooting 215

Checking Telephony Gateway (SIP Gateway) conﬁguration 215

Checking Remote Call Control (SIP CTI) conﬁguration 216

Lack of memory on Signaling Server 216

SIP CTI services does not come up 217

SIP Dialog not established 217

Solution 1: Check conﬁguration parameters in AD 218

Solution 2: Conﬁrm FQDN and the IP address are correct 218

SIP CTI service is down 218

MCM not synchronizing new users in AD Cache mode 220

Solution 1: Check the Global Catalog content manually 220

Solution 2: Access permissions for the AD object properties 221

Solution 3: Enable propagation of the AD to the Global Catalog 222

OC client not registered 223

Pop-up not displayed 223

Two pop-ups are displayed 224

Delay for a SIP Gateway call 224

Call Forward is cancelled by Ofﬁce Communicator 224

Ofﬁce Communicator disconnecting from the network 225

Capturing traces and logs 225

Communication Server 1000 traces 225

AML traces on the Call Server (SIP CTI only) 226

SIP CTI traces on the Signaling Server 226

SIP Gateway traces on the Signaling Server 227

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

Contents 7

MCM logs 228

Activating MCM logging 229

OCS logs 231

Case checklists 234

Appendix A Call Flow and protocol details 237

Contents 237

Overview 237

Message sequence 238

Call ﬂow 239

Telephony Gateway and Services call ﬂow 239

Supported features 246

Appendix B Conﬁguration Examples 249

Contents 249

Introduction 249

Standard Edition 249

Setting up the lab 250

Collecting required data 251

Conﬁguring the Call Server 252

Signaling Server checklist 262

Active Directory user conﬁguration 269

Checking the MCM installation and conﬁguration 272

Enterprise Edition 275

Overview of general lab set-up 275

OCS Management Console 278

Security/Certiﬁcates 282

Host Authorization 283

Routing 284

Conﬁguring DNS 286

Active Directory conﬁguration 288

Installing and conﬁguring MCM 289

Signaling Server checklist 292

Conﬁguring NRS 293

Normalizing Phone Numbers 295

Appendix C Abbreviations 297

Procedures

Procedure Migrating users from LCS to OCS 89

Procedure Installing the OCS Proxy server 108

Procedure Installing the Load Balancer 108

Procedure Installing MCM 3.0 109

Procedure Deﬁning users 114

Procedure Conﬁguring the Host Authorization and Routing for the OCS

Front End server 123

Procedure Conﬁguring host authorization for the OCS Proxy 126

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

8Contents

Procedure Conﬁguring a Mediation Server 133

Procedure Enabling replication to the Global Catalog 146

Procedure Conﬁguring the SIP Trunk Domain name 164

Procedure Enabling Remote Call Control and PBX integration 171

Procedure Adding a new normalization rule 195

Procedure Conﬁguring a basic mailbox for the UM user 199

Procedure Adding user Alias as Exchange UM 199

Procedure Conﬁguring a basic mailbox for the UM user 203

Procedure Adding Exchange UM 204

Procedure Checking Telephony Gateway conﬁguration 215

Procedure Checking Remote Call Control conﬁguration 216

Procedure Reconﬁgure SIP CTI service 219

Procedure Checking the Global Catalog content manually 221

Procedure Accessing permissions for the AD object properties 222

Procedure Enabling propagation of the Active Directory ﬁeld to the Global

Catalog 223

Procedure Resetting MCM debug trace 231

Procedure Activating OCS logs 232

Procedure Enabling OC logs 232

Procedure Setting up the lab 250

Procedure Checking the Call Server conﬁguration 252

Procedure Checking the conﬁguration of the Signaling Server 262

Procedure Checking NRS conﬁguration 266

Procedure Checking the settings of Active Directory user

conﬁguration 269

Procedure Checking the MCM installation and conﬁguration 273

Procedure Identifying the active default applications 280

Procedure Checking the conﬁguration of Certiﬁcates 282

Procedure Checking the conﬁguration of Host Authorization 283

Procedure Checking that Routing is correctly conﬁgured 284

Procedure Checking that DNS is correctly conﬁgured 286

Procedure Checking that MCM is correctly installed and conﬁgured. 290

Procedure Checking that the Signaling Server is correctly conﬁgured 293

Procedure Checking that NRS is correctly conﬁgured 293

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

New in this release

Ofﬁce Communications Server 2007 features

Signaling trafﬁc between Communication Server 1000 and Ofﬁce

Communications Server 2007 is supported by Multimedia Convergence

Manager (MCM) 3.0 . Media trafﬁc is supported through the Mediation

Server.

The following list shows new Ofﬁce Communicator 2007 client features for

Voice over IP (VoIP) mode:

•Conference Call

•Announced (Consulted) Call Transfer

•Call Forward

•Call Redirect (Deﬂect)

•Dual Forking

•DoNotDisturb (DND)

•Federated calls

Other changes

•The Mediation Server is introduced in OCS 2007 as a new component.

For more information about the Mediation Server, see"Mediation Server"

(page 20). Due to the introduction of the Mediation Server, the following

changes occur:

— Transport Layer Security (TLS) and Secure Real-Time Transport

Protocol (SRTP) are not supported.

— OCS 2007 can talk to the Communication Server 1000 over a

Transport Control Protocol (TCP) or Transport Layer Security (TLS)

link. TLS transport is supported between MCM/OCS Proxy and CS

1000/SPS.

— Video support for Session Initiation Protocol (SIP) gateway calls is

not supported. Direct VOIP to VOIP and RCC to RCC calls can use

video. For more information, see "Feature Interactions" (page 68).

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

10 New in this release

— SIP UPDATE method is not supported by Mediation Server. This

method enables SIP Gateways and Endpoints to update the call

information during a call. Because the OCS 2007 Mediation Server

does not support UPDATE, re-INVITE’s need to be sent to the

Mediation Server for every change in the call information during

a call. This has not changed since LCS 2005. There were no

interoperability issues.

— G.711 codec for the short leg (Mediation Server to Communication

Server 1000) and RT audio for the long leg of a call (Mediation

Server to OCS) is supported.

•The Nortel Multimedia Convergence Manager (MCM) 3.0 is introduced in

Converged Ofﬁce. For more information, see "Multimedia Convergence

Manager (MCM)" (page 28).

•OCS 2007 snap-in for MMC. For more information, see "OCS 2007

snap-in" (page 27).

•The 8540 OCS desk phone can register as an OC 2007 client, however,

Microsoft does not support using a CS 1000 twin phone with them.

Revision History

April 2008 Standard 01.03. This document is up-issued to correct the

syntax in the Installing the OCS Proxy section.

January 2008

Standard 01.02. This document is up-issued for new content to address

CRs, Uniﬁed Messaging, and LCS to OCS migration.

December 2007

Standard 01.01. This is a new document for Converged Ofﬁce with Microsoft

Ofﬁce Communications Server 2007.

Nortel Communication Server 1000

Nortel Converged Ofﬁce Fundamentals — Microsoft Ofﬁce Communications Server 2007

NN43001-121 01.03 Standard

Release 5.0 30 April 2008

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