Lucent Technologies Definity 6408 User manual

Contents

6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 1

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4

Other Softkey Features That May Be On

Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 9

Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Modular Interface Capabilities . . . . . . . . . . . . . . . . . . . . . 20

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 25

Installing the Designation Card. . . . . . . . . . . . . . . . . . . 26

Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 27

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 28

555-230-739

Comcode 108339029

Issue 3

April 1999

6408+, 6408D+, 6416D+, 6416D+M,

6424D+, and 6424D+M Telephones

User’s Guide

230739i3bk.book Page 1 Monday, May 10, 1999 4:54 PM

NOTICE

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Lucent

Technologies can assume no responsibility for any errors. Changes or

corrections to the information contained in this document may be incorporated

into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies BCS Publications Center

2855 N. Franklin Road

Indianapolis, IN 46219

Domestic: 1 800 457-1235 International: 1 317 322-6791

Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699

Order: Document No. 555-230-739

Issue 3, April 1999

HEARING AID COMPATIBILITY

The 6400-Series telephones are Hearing Aid Compatible (HAC), and thus all

units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for the security of your system. Lucent Technologies does

not warrant that this product is immune from or will prevent unauthorized use

of common-carrier telecommunication services or facilities accessed through

or connected to it. Lucent Technologies will not be responsible for any charges

that result from such unauthorized use. Product administration to prevent

unauthorized use is your responsibility and your system manager should read

all documents provided with this product to fully understand the features

available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.

Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

Some versions of DCP display telephones are intended for export outside

of the U.S. These telephones initialize with “EXPORT VERSION” on the

display. Display features are not operative until after this display

disappears.

If the “EXPORT VERSION” display does not disappear within a few

seconds, activate the Test function by pressing the Transfer button. If this

action does not remove the “EXPORT VERSION” display, contact your

system administrator.

230739i3bk.book Page 2 Monday, May 10, 1999 4:54 PM

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these

products, contact Lucent Direct, the direct-market organization of Lucent

Technologies Business Communications System. Access their web site at

www.lucentdirect.com or call the following numbers: customers should call

1 800 451-2100 or account executives can contact Lucent Direct at

1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the

European Union Electromagnetic Compatibility Directive (89/336/EEC) and

the Low Voltage Directive (73/23/EEC).

IMPORTANT USER SAFETY

INSTRUCTIONS

The most careful attention has been devoted to quality standards in the

manufacture of your new telephone. Safety is a major factor in the design of

every set. But, safety is YOUR responsibility too.

Please read carefully the helpful tips listed below and on the next page. These

suggestions will enable you to take full advantage of your new voice terminal.

Then, retain these tips for later use.

!CAUTION:

This telephone is NOT for residential use. It is for business systems

applications ONLY. It will NOT operate on public networks. It MUST

BE connected to a DEFINITY Enterprise Communications Server.

Use in a residential environment could result in an electrical short

circuit when the telephone wiring is set up to provide other

applications, for example, for appliance control or power

transformers. The AC power used in these applications may create a

safety hazard by placing a direct short circuit across the telephone

wiring.

Use

When using your telephone equipment, the following safety precautions

should always be followed to reduce the risk of fire, electric shock, and injury to

persons.

•Read and understand all instructions.

•Follow all warnings and instructions marked on the telephone.

•This telephone can be hazardous if immersed in water. To avoid the

Middletown, New Jersey 07748-1998 Printed in USA

230739i3bk.book Page 3 Monday, May 10, 1999 4:54 PM

possibility of electric shock, do not use it while you are wet. If you

accidentally drop the telephone into water, do not retrieve it until you have

first unplugged the line cord from the modular wall jack. Then, call service

personnel to ask about a replacement.

•Avoid using the telephone during electrical storms in your immediate area.

There is a risk of electric shock from lightning. Urgent calls should be

brief. Even though protective measures may have been installed to limit

electrical surges from entering your business, absolute protection from

lightning is impossible.

•If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical

contacts could generate a tiny spark. While unlikely, it is possible that this

spark could ignite heavy concentrations of gas.

•Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that

could result in a risk of electric shock. Never spill liquid of any kind on the

telephone. If liquid is spilled, however, refer servicing to proper service

personnel.

•To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may

expose you to hazardous voltages. Incorrect reassembly can cause

electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do

not use liquid cleaners or aerosol cleaners. Use a damp cloth for

cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer

servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone.

— If the telephone has been exposed to rain or water.

— If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see thiswarningsymbol on the product, refer

to this instructions booklet packed with the product for

more information before proceeding.

230739i3bk.book Page 4 Monday, May 10, 1999 4:54 PM

6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

•The 6408+ Telephone — has eight call appearance/feature buttons with

a two-way speakerphone.

•The 6408D+ Telephone — has eight call appearance/feature buttons, a

2-line by 24-character display, and a two-way speakerphone.

•The 6416D+ and 6416D+M Telephones — have 16 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way

speakerphone.

•The 6424D+ and 6424D+M Telephones — have 24 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way

speakerphone.

Note: Only the 6416D+M and 6424D+M have modular capabilities.

For more information on this feature, see “Modular Interface

Capabilities” on page 20.

Use Figure 1 below to familiarize yourself with your 6400 Series telephone.

(The 6408D+ is shown in Figure 1.)

FIGURE 1 The 6408D+ Telephone

PQRS

DEF

Spkr Mute Hold

Redial Trnsfr Conf

Test Ring

ABC

GHI

MNOJKL

TUV WXYZ

Tel #

Menu Exit Prev Next

230739i3bk.book Page 1 Monday, May 10, 1999 4:54 PM

The following features correspond to the numbers in Figure 1.

Headsets

On all of the 6400 Series telephones

except

the 6416D+M and 6424D+M, the

headset connection consists of a headpiece (shown as 1in Figure 2 below)

and modular base unit (shown as 2in Figure 2). In this instance, the base unit

plugs into the Handset jack (shown as 3in Figure 2).

FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series

Telephone (via a Modular Base Unit)

On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the

headset. In Figure 3, the headset is shown as 1; the Headset jack is shown

as 2. On these sets, the headset can

either

be connected, with an adapter cord

(shown as 3in Figure 3), to the Headset jack on the back of the telephone

connected to a modular base unit which then plugs into the Headset jack.

1) Mute button 8) Display — available only on the

6408D+, 6416D+ and 6416D+M, and

the 6424D+ and 6424D+M

2) Speaker button 9) Softkeys

3) Transfer/Test button 10) Display control buttons

4) Redial button 11) Hold button

5) Conf/Ring button 12) Call appearance/feature buttons

6) Dial pad 13) Message light — labeled

7) Volume control button 14) Tray handle

321

Volume

230739i3bk.book Page 2 Monday, May 10, 1999 4:54 PM

Note: When a modular base unit is used with the Headset jack, the handset

should remain plugged into the Handset jack.

The privacy of the Whisper Page announcement cannot be guaranteed

when telephones have modular base units other than the M10L-8400

(Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only

modular base unit that should be used for the 6400 Series telephones.

Note that this does NOT apply to headsets plugged into the Headset

jack on the back of the 6416D+M and 6424D+M telephones that do not

require a modular base. For more information, see the instructions for

the Whisper Page feature in the Voice Features section.

Note: If you plug the headset directly into the Headset jack, you may use a

button on the adapter cord, if so equipped, to go off-hook and on-hook,

or a button may be administered.

FIGURE 3 The Headset Connected to the Headset Jack on the 6416D+M

and 6424D+M Telephones (No Modular Base Unit Required)

Headpieces

The following headpieces can be used with these telephones:

Headpieces with Modular Bases or with Adapter Cords

—Mirage®— Receiver fits over either ear. Not for noisy environments.

—StarSet®— Eartip fits in ear canal.

—Supra®Monaural — Adjustable headband and soft ear cushion.

Headset On/Off

230739i3bk.book Page 3 Monday, May 10, 1999 4:54 PM

—Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission

by up to 75 percent.

—Supra Binaural — Sound in both ears.

—Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and

reduces background noise transmission by up to 75 percent.

Note: For direct connection to the Headset jack on the 6416D+M and

6424D+M, use the following cord: HIC-01; Comcode: 408122950;

PEC: 3124-IC/A.

Using the Softkeys

The softkeys are the four unlabeled round keys located directly below the

display. The four round display control buttons, labeled Menu, Exit, Prev, and

Next are located under the softkeys. See Figure 4.

FIGURE 4 The Display, Softkeys, and Display Control Buttons

Using the Softkey Feature Menus

There are three separate softkey feature menus. Each of these menus allows

you to select from four different features.

You can enter Softkey Mode (and view the softkey feature menu) by pressing

the display control button labeled Menu. The following is an example of a

softkey feature menu.

Softkeys

Display

NextPrevMenu Exit

control buttons

Dir Drop HFAns Timer

230739i3bk.book Page 4 Monday, May 10, 1999 4:54 PM

The top line of each softkey feature menu screen shows you the status of

each of the four features. An arrow appears above the feature name or

abbreviation if that feature is active. In the above example, the arrow above

the Timer feature indicates that feature is active.

The second line on each softkey feature menu shows the features you can

access. To use any of these features, you must press the softkey below the

feature name or abbreviation.

Press the Next or Prev button until the feature you want to use appears on the

display.

Note: An error tone (one beep) sounds when you have made an

inappropriate softkey entry.

Press the Exit button at any time to exit the softkey feature menus and

return to normal call-handling operation.

Other Softkey Features That May Be On Your Display

There are 12 default features that can be accessed with the softkeys on a

6400 Series telephone. However, the system manager may substitute other

softkey features in their place.

Call-Handling Features

The Conference feature allows you to conference up to six parties (including

yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press . [dial tone]

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are connected to

1. Press . [dial tone]

2. Press the call appearance button of the call on hold (first call).

3. Press again.

To drop the last person added to the conference call

1. With a display: Press the Menu button and then press the softkey

below Drop.

Without a display: Press the button (if administered).

Conference

Conf

Drop

230739i3bk.book Page 5 Monday, May 10, 1999 4:54 PM

The Hold feature puts a call on hold until you can return to it.

To put a call on hold while you answer another call or perform another

task

1. Press .

To answer a new call while active on another

1. Press .

2. Press the call appearance button of the incoming call.

To return to the held call

1. Press the call appearance button of the held call.

Note: If your telephone is connected to DEFINITY Release 7.1 or a later

release and if there is only one call on hold at your telephone, you can

transfer the call or initiate a conference call by pressing or

without

first returning to the held call.

The Redial (or Last Number Dialed) feature automatically redials the last

extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

1. Press .

The Speaker feature allows you to place calls or access other features

without lifting the handset. However, in order to speak to the other party, you

must use the handset. With the Group Listen feature, the handset and

speaker are active at the same time.

Note: All of the 6400 Series telephones described in this manual can be

optioned for either a two-way

speakerphone

or a one-way, listen-only

speaker

. Check with your system manager to see which feature you

can use on your telephone.

To use the listen-only speaker to place a call without lifting the handset

or for any listening-only feature (such as monitoring a call on which

you have been put on hold or for group listening)

1. Press .

2. Place a call or access the selected feature.

3. Adjust speaker volume if necessary:

To raise the volume, press the right half of the Speaker Volume control

button labeled ; to lower the volume, press the left half of the

Speaker Volume control button labeled .

Hold

Redial

Speaker (Listen-Only) and Group Listen

Hold

Trnsfr

Conf

Redial

Spkr

230739i3bk.book Page 6 Monday, May 10, 1999 4:54 PM

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