Lucent Technologies INDEX DT1 User manual

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Contents

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Introduction....................................................................... 3

DT1 Phone Features.......................................................... 4

Quick Summary................................................................. 6

Making Calls ...................................................................... 8

Speed Dials, PIN's & Account Codes ............................ 10

Busy or Unanswered....................................................... 12

Actions During a Call...................................................... 14

Answering Calls .............................................................. 16

Transfer, Park & Hold Calls............................................ 18

Diverting Calls................................................................. 20

Ringer Controls............................................................... 22

Phone Settings................................................................ 24

Voice Manager................................................................. 26

Good Phone Usage......................................................... 28

Telephone Numbers........................................................ 29

Glossary........................................................................... 30

Index................................................................................. 31

Contents

Introduction – Page 3

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Introduction

Using this Guide This guide is for the DT1 phone used on the INDeX telephone system.

To check what type of phone you have, look at the label on its base.

Whilst this guide covers all the features supported by the DT1, your DT1

may not be able to use of them. If unsure of which features you can use,

contact your System Manager.

–Network Features:

Your phone system may be part of a network linking several sites.

Wherever possible, it treats network calls as internal calls and offers

the same features. However, this depends on the type of network

link and type of system at the other end of the link.

Further Help

"Why don't you do

something to help me?"

Stan Laurel 1947.

In all instances, first seek help from your System Manager. They will

seek further assistance from your system's Maintainer if necessary.

System Manager:

on Extension:

This guide is also available in several computer formats (eg. Windows

Help, Adobe Acrobat) and as part of a computer based training

program. Contact your System Manager to obtain copies or download

them from the internet site (http://www.sdxplc.com).

Page 4

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

DT1 Phone Features

Introduction to the DT1

"When at last this little

instrument appeared,

consisting, as it does, of

parts everyone of which is

familiar to us, and capable of

being put together by an

amateur, the disappointment

arising from its humble

appearance was only

partially relieved on finding

that it was really able to talk."

James Clerk Maxwell, "The

Telephone" 1878

The diagram shows the main features of a DT1 phone.

The system supports a wide range of other phone types for different

applications and uses (see "Glossary" on page 30).

Handsfree (Speaker) & Answer Release

On all DT phones you can dial and hear the call progress without using

the handset (known as "on-hook dialling").

When answered, on the DT1 you can continue the call without using the

handset, ie. handsfree. You can switch between handsfree and handset

during a call.

On all the DT phones, pressing the ANSWER RELEASE key has the

same effect as lifting or replacing the handset.

DT1 Phone Features – Page 5

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Phone Tones & Ringing

The DT1 uses various tones and ringing to indicate calls and other

events. A sample of these appears below. You can alter the ringer

volume, sound, switch it on/off, etc. (see page 22).

Incoming Calls:

–Repeated Single Ring: Internal call.

–Repeated Double Ring: External call.

–Repeated Triple Ring: System alarm.

–Single Tone: Page call (see page 16).

During Calls:

–Three tones: Enter PIN or account code (see page 10).

–Repeated Double Pip: You have set a camp on (see page 13).

–Repeated Single Pip: Another extension is about to intrude or has

intruded on your call.

Outgoing Calls:

–Dial Tone: Dial number.

–Broken Dial Tone: Phone on divert or no calls (see page 20).

–Repeated Tone: Busy number (see page 12).

–Repeated Triple Tone: Call diverting to external number.

–Continuous Tone: Number called unobtainable or set to no calls.

Phone locked or barred.

Phone Lamp The DT1 uses its lamp (just above the SPEAKER key) to show calls

and messages.

–Fast Flashing Lamp: Call Waiting (see page 16).

–Lamp On: Message (see page 16).

–Repeating Double Flash: External call.

–Repeating Single Flash: Internal call.

Page 6

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Quick Summary

Introduction = Replace handset or pressANSWER RELEASE.

= Pickup the handset or continue handsfree.

<value> = Enter value required (eg. phone number).

(note) = Note, {option} = Optional step

X...Y = Enter value in range X to Y.

Making Calls

For full details, see page 8. To make an external call: 9, <external number>,

To make an internal call:<extension number>,

To redial the last external number:REDIAL, (includes speed dials)

To make a page call: FEATURE, 4, <group number>, , speak,

To end calls: (All types)

Speed Dials

For full details, see page 10. To use a system speed dial:SPEED DIAL, 100...999,

To use a personal speed dial:SPEED DIAL, 00...09,

To store a personal speed dial:For external numbers, put 9before the number.

FEATURE, , SPEED DIAL, <pass>, 0...9, , <no.>, #, FEATURE

If Busy or Unanswered

For full details, see page 12. To leave a message: FEATURE, 1

This lights the lamp on the extension called and leaves your number as a message

to reply (unless they have reached their limit of 5 messages).

To camp on & wait: FEATURE, 3

This flashes the lamp on the busy phone.

To cancel camp on: or ANSWER RELEASE

To set/cancel a callback: FEATURE, 2

This rings you when that extension becomes free or is next used.

Actions During a Call

For full details, see page 14. To change volume: FEATURE, 7, 0, 1 (Soft) ... 4 (Loud)

To switch to speaker:SPEAKER

To switch to handset:

To enter account code: FEATURE, 6, 3, <account code>, FEATURE, #

To create a conference: HOLD, <extension no.>, FEATURE, 5

To split a 3-way conference: FEATURE, 6, 1

Quick Summary – Page 7

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Answering Calls

For full details, see page 16. To answer a call: ANSWER RELEASE or

To answer a message: FEATURE, 0

To cancel a message: FEATURE, 6, 4

To pickup calls: To use this feature you must first have a pickup group number set.

FEATURE, 9, ANSWER RELEASE or

To set pickup no.: You can set a group or extension as your pickup number.

FEATURE, , 4, 2, <pass>, (clear), <group no.>, #, FEATURE

Transfer, Park & Hold Calls

For full details, see page 18. To transfer a call:HOLD, <extension no.>,

To hold/unhold a call: HOLD

Note: Replacing the handset orpressing ANSWER RELEASE parks the call.

To park call: FEATURE, 7,

To retrieve a call you parked: FEATURE, 7, #

To retrieve a call parked elsewhere: <line number>

Diverting Calls

For full details, see page 20. To set a divert: Setting a divert switches its use on.

FEATURE, , 1, 0 (all)or 1 (busy) or2 (no answer), <pass>, (clear), <extension

no.>, #, FEATURE

To cancel a divert: Clearing a divert switches its use off.

FEATURE, , 1, 0 (all)or 1 (busy) or2 (no answer), <pass>, (clear), FEATURE

To switch no calls on/off: FEATURE, , 6, 0 (on) or 1 (off), FEATURE

To forward calls: Enter the passcode of the extension being forwarded.

FEATURE, , 2, 0, <from extns.>, #, <pass>, (clear), <to extns.>, #, FEATURE

Ringer Controls

For full details, see page 22. Volume: The phone rings while changing the volume.

FEATURE, , 3, 0, <passcode>, (change volume), #, FEATURE

Sound: The phone rings while changing the sound.

FEATURE, , 3, 1, <passcode>, , (change sound), #, FEATURE

External call ringer: FEATURE, , 3, 5 (on) or 6 (off), <pass>, FEATURE

Internal call ringer: FEATURE, , 3, 7 (on) or 8 (off), <pass>, FEATURE

Ringer Step: FEATURE, , 3, 2 (none) ... 4 (large), <pass>, FEATURE

Ringer Timeout: Affects Callback, Group Ringing and Divert on No Answer

FEATURE, , 1, 3, <passcode>, (clear), <time>, #, FEATURE

Other Features

For full details, see page 24. Set passcode: FEATURE, , 7, 0, <old pass>, <new pass>, FEATURE

Background music: FEATURE, , 5, 0 (on) or 1 (off), <pass>, FEATURE

Lock/unlock phone: FEATURE, , 6, 3 (lock) or 2 (unlock), <pass>, FEATURE

Enter/exit group: FEATURE, , 4, 0 (enter) or 1 (exit), <pass>, FEATURE

Page 8

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Making Calls

Notes on Making Calls

Your DT1 phone allows very simple and quick dialling to make calls. To

simplify dialling further, the system can store several hundred speed

dials for use by any extension (see page 10). You can also store your

own frequently needed numbers as speed dials.

Call Barring

The system can bar you from dialling particular numbers or types of

numbers (eg. national, international). Typically call barring increases

when the system puts the phone's area into night service.

Call barring can also change according to time, date and day of the

week. As the call barring settings vary for each site, this guide cannot

fully detailed their effect.

Making External Calls

"E.T. phone home" Steven

Spielberg 1982.

Redial - Alias:

- Last number redial

- Saved number redial.

The system may apply call barring to some or all external numbers(see

Call Barring above). You can also lock you DT1 (see page 25) or bar it

by wrong passcode entry (see page 24).

To dial an external call:

1. Dial 9(Your System Manager will inform you if you need to dial a

different number).

2. If the DT1 gives three tones, it requires either a PIN or account code

before allowing the call.

3. Dial the external telephone number.

4. When answered, either pickup the handset or continue the call

handsfree.

5. During the call you can do several actions;

– Park, hold or transfer the call (see page 18).

– Perform various other actions (see page 14).

6. To end, dial ANSWER RELEASE or replace the handset.

To redial the last external number used:

1. Dial REDIAL to repeat the last external number used (including

speed dials).

Making Calls – Page 9

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Making Internal Calls

"Hello, Neil and Buzz. I'm

talking to you by telephone

from the Oval Room at the

White House, and this

certainly has to be the most

historic telephone call ever

made." Richard Nixon

1969.

The method below uses normal dialling to make internal calls.

To dial an internal call:

1. Dial the extension number. A triple-tone means that the extension

called is diverting calls to an external number (DT-3/4/5 phones).

2. If unanswered, the DT1 provides options to wait or notify the

extension you called (see page 12).

3. If answered, either pickup the handset or continue the call

handsfree. During the call, the DT1 provides a range of further

actions (see page 14).

4. To end, dial ANSWER RELEASE or replace the handset.

Making a Page Call

Page Call - Alias:

- Broadcast

- Zone paging.

You can page any INDeX DT or TT phone or group of such phones.

They hear the call without doing anything though you cannot hear them.

If wanted, they can turn the page into a normal call (see page 16). If the

phone paged is diverting calls, the page also diverts (except group

pages).

To page an extension or group:

1. Dial FEATURE 4.

2. Pickup the handset or continue handsfree.

3. Dial the extension or group number.

4. If the extension is busy or set to No Calls, you can wait or leave a

message (see page 12).

5. Speak and then dial ANSWER RELEASE.

Page 10

INDeX - DT1 Phone Guide 38GDE00001SAC - Issue 4 (January 1999)

Speed Dials, PIN's & Account Codes

Using Speed Dials

Speed Dials - Alias:

- Abbreviated dialling

The system can store telephone numbers in speed dial stores. You can

then ring those numbers by dialling the number of the speed dial store.

–System speed dials: All extensions can use these, though still

subject to call barring. Ask your System Manager for a list .

–Personal speed dials: You can store up to 10 speed dials for your

own use (see below).

To use a speed dial:

1. Dial SPEED DIAL and then the speed dial store number (00 to 09

for personal speed dials and 100 to 999 for system speed dials).

2. If the DT1 gives three tones, it requires either a PIN code or account

code before allowing the call, check with your System Manager.

3. Continue as for a normal external call (see page 8).

Storing Personal Speed Dials

If external, prefix a 9to the speed dial number, this is the normal

number to seize an external line. Your System Manager will inform you if

you have to add a different prefix before external numbers

To store a personal speed dial number:

1. Without lifting the handset, dial FEATURE .

2. Short-chirp: Dial SPEED DIAL.

3. Double-tone: Enter the DT1's 4-digit passcode. If you make a

mistake dial to restart entry.

4. Double-ring: Passcode not accepted. Dial the passcode again or

dial FEATURE to stop.

5. Single Ring: Passcode accepted. Dial the number of the personal

speed dial store to use (0 to 9).

6. Double-ring: The DT1 has a number set. Either dial to cancel it or

dial a new number (prefixed with a 9if external) followed by #.

7. Single-ring: The DT1 has no number set. Dial a new number

(prefixed with a 9if external) followed by #or dial FEATURE to stop

8. Deep double-ring: Number entered invalid. Repeat the step above

or dial FEATURE to stop.

9. Short-chirp: Select a feature or dial FEATURE to finish.

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