Lucent Technologies Merlin Communications System User manual

MERLIN

PIus

COMMUNICATIONS SYSTEM

Release 2

User’s Guide

Lucent Technologies

Bell Labs Innovations

999-500-148

Issue 1

August 1988

999-500-148

Issue 1

Printed in U.S.A. August 1988

NOTICE

The information in this document is subject to change without notice. Lucent Technologies assumes no

responsibility for any errors that may appear in this document.

MERLIN is a registered trademark of Lucent Technologies.

To order copies of this document, call the Lucent Technologies Customer Information Center, 1-888-582-3688

and include the document number 999-500-148 with your order.

Intellectual property related to this product (including trademarks) and registered to AT&T Corporation has

been transferred to Lucent Technologies Incorporated,

Any references within this text to American Telephone and Telegraph Corporation or AT&T should be

interpreted as references to Lucent Technologies Incorporated. The exception is cross references to books

published prior to December 31, 1996, which retain their original AT&T titles.

Lucent Technologies

– formed as a result of AT&T’s planned restructuring – designs, builds, and delivers a

wide range of public and private networks, communication systems and software, consumer and business

telephone systems, and microelectronic components. The world-renowned Bell Laboratories is the research

and development arm for the company.

Introduction 2

Programming Ringing Options 3

Features on a BIS-34D Voice Terminal

with Display 4

Placing Outside Calls 6

Answering Your Calls 10

Handling Calls with the Hold and

Transfer Features

Placing

Setting

Intercom Calls

Up a Conference Call

Using the Speakerphone and

Using Privacy Features

Speaker 18

Paging

Using a 20

Template 21

About This Guide

This guide shows how to use various features of your

MERLIN Plus system voice terminal, The

MERLIN Plus

System Manual

provides complete

system features and equipment.

Programming

The procedures in this

program features onto

symbols:

T• P

→→

Button

■ ■ ■

Code

T • P

guide that

information about

show you how to

buttons use the following

Slide the T/P switch to

to put your

voice terminal in programming mode,

(It rings while you’re programming.)

Touch the button to which you’re

assigning the feature.

Dial a number, such as a feature code or

an outside telephone number.

Slide the T/P switch to the center

position to return to regular call-handling

mode.

What the Lights Indicate

Lights next to the buttons on your voice terminal show

the status of lines, features, and other people’s voice

terminals.

●

Next to a Line Button:

you lift your handset,

or on Exclusive Hold.

Red

= you get this line when

Steady green

this line is in use

Flashing green

= a call is coming

in on this line.

Faster flashing green

= someone else’s

call on hold. Fastest flashing green = a call you’ve put

on hold.

Next to a Feature Button:

Steady green

= the feature is

activated. Light off =

the feature is deactivated.

Next to a Direct Extension Dialing (DXD)/Call

Forwarding (CF) Button:

Green and red lights off

normal mode. Green light on = DXD mode. Red light

on= CF mode. Flashing red light = CF problem, call

administrator.

Flashing green light

= DXD problem, call

administrator.

Next to a Remote Line Access (RLA) or System Answer

(SA) Button:

Steady green on

= the feature is activated.

Flashing green

= problem with feature, call

administrator.

Next to an Auto Intercom Button: Steady green = the

voice terminal is busy or the person is using Do Not

Disturb. Flashing green =

an intercom call is coming in

to you from this voice terminal.

←← 2

Decide if incoming calls should ring at your voice

terminal, how the ring should sound, and how loud it

should be.

Ringing Options

You can set your voice terminal so that incoming calls

ring right away, after a delay of two rings, or not at all.

Use the delayed ring option if you answer calls for

someone else when they’re not available. Use the no

ring option if someone else normally answers your

incoming calls.

To program:

Touch each line button, then dial the code for the

ringing option you prefer: The codes are *35 (no

ring), *36 (delayed ring), and *37 (immediate ring).

Volume Control

To make the sound of the ringer louder, slide the volume

control lever on the bottom left side of the voice terminal

up (HI). To make it softer, slide the lever down (LO).

Personalized Ringing

You can choose from among eight ringing patterns. To

select one, enter programming mode and touch

Speakerphone

(or

Speaker)

repeatedly until you hear the

ringing pattern you prefer.

3 9

14 13

Adjust the ringer volume of your voice terminal’s

speaker with the volume control.

Use the dial pad to place calls. In programming

mode, use it to enter codes and data.

Use

Conference, Drop, Transfer,

and

Hold

for

efficient call handling.

Test your voice terminal and program its features by

sliding the

T/P

switch to

(Test) or

(Program),

Use line buttons to call people who aren’t connected

to your system.

Use the display buttons to operate clock, calendar,

timer, and alarm functions.

Adjust the contrast on the display.

Use the information on the display as you handle calls

and messages and program your voice terminal.

* The BIS-34D is the largest of the MERLIN Plus system voice terminals. Other models have buttons, but the features they have are located

in the same positions as on the BIS-34D shown above.

Tailor your voice terminal to meet your individual

needs by programming available buttons with custom

features.

Adjust the volume of the speakerphone.

The Speakerphone feature allows you to have a phone

conversation without using the handset. The

Speakerphone light indicates when the feature is

activated.

Touching the Microphone button while you’re on a call

enables you to have a private side conversation with

someone in your office without the caller overhearing

it. The Microphone light indicates when the feature is

activated.

HFAI enables you to answer intercom calls hands free.

The HFAI light indicates when the feature is activated.

If the Message light is on, call the attendant for your

messages.

You can assign telephone numbers to buttons or codes

for quick dialing of outside calls. Using a special

password, you can also use company lines to make

outside calls from a remote location.

Outside Auto Dial

You can program telephone numbers onto buttons for

one-touch dialing.

To place a call:

Touch the Outside Auto Dial button.

If someone answers, begin speaking or lift your

handset. If no answer, touch

Speakerphone

(or

Speaker)

to disconnect the call.

To program:

Label a button and follow the steps below.

T • PT • P

Main

■ ■ ■

Office

→→ ✱ 90 tel. no. ←←

Personal Speed Dial

You can assign codes #01 through #24 to telephone

To use Personal Speed Dial:

numbers or account numbers you dial often.

Dial the pound sign and code for your model voice

terminal:

To program Personal Speed Dial codes:

T • P■ ■ ■

■ ■ ■

T • P

– 22-Button Voice Terminal:

Dial the pound sign

and code (#01 through #12).

– 5- and 10-Button Voice Terminals:

Dial the pound

sign and code (#01 through #24).

→→ #01-#24 ✱ 90 tel. no. ←← 6

System Speed Dial

Your administrator may assign System Speed Dial codes

To place a call:

#60 through #89 and #900 through #999 to telephone

If you have a button programmed with this code,

numbers that people in your system call often, such as

touch the button. If not, dial the pound sign and

vendors or clients. You can program any of these codes

code (#60 through #89 and #900 through #999).

on buttons for one-touch dialing. Ask your

administrator for a list of System Speed Dial codes.

To program a System Sped Dial button:

Label a button and follow these steps:

T • P■ ■ ■

■ ■ ■

T • P

Main

Office

→→ 60-89

✱

←←

900-999

Last Number Dial

You can program a button for one-touch redialing of the

To use Last Number Dial:

last number you called.

Touch Last Number.

To program:

Label a button

If someone answers, begin to speak or lift your

handset. If no answer, touch

Speakerphone

(or

and follow these steps:

Speaker)

to disconnect.

T • P■ ■ ■

■ ■ ■

T • P

Last No.

→→ ✱ 72 ←←

Saved Number Dial

You can program a button to redial a telephone number

that you've saved.

To Program:

Label a button and follow these steps:

To use Saved Number Dial:

Before disconnecting, touch

Saved Number.

To redial the call, touch

Saved Number.

If someone answers, begin to speak or lift your

handset. If not, touch

Speakerphone

(or

Speaker)

disconnect.

T • P■ ■ ■

■ ■ ■

T • P

Saved

Number

→→ ✱ 74 ←←

Busy Buster

You can program a button to have the system redial a

To use Busy Buster:

busy telephone number automatically and signal you if

Before you disconnect, touch

Busy Buster.

the call goes through, if this feature has been

When you hear ringing, the signal that the call has

administered on your system. gone through, touch

Speakerphone

(or

Speaker)

When activated, Busy Buster will redial the busy number lift your handset.

up to 15 times at 30 second intervals.

To program

Label a button and follow these steps:

IMPORTANT:

Answer returning Busy Buster calls

promptly when your voice terminal alerts you.

Otherwise, the called party may become confused by

the silence caused by the delay and hang up.

T • P■ ■ ■

■ ■ ■

T • P

Busy

To turn off Busy Buster:

Touch

Busy Buster.

Buster

→→ ✱ 31 ←←

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