Lucent Technologies 6400 Series User manual

Contents

6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 1

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Entering Softkey Mode and Viewing the

Three Feature Menu Screens. . . . . . . . . . . . . . . . . . . . . 5

Other Softkey Features That May Be On

Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Using the Softkeys to Activate a Feature

(an Example) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . 14

Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 36

Installing the Designation Card. . . . . . . . . . . . . . . . . . . 38

Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 39

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 40

555-230-739

Comcode108138801

Issue 2

September 1997

6400 Series Multi-line Telephones

User’s Guide

NOTICE

While reasonable efforts were made to ensure that the information in this

document was complete and accurate at the time of printing, Lucent

Technologies can assume no responsibility for any errors. Changes or

corrections to the information contained in this document may be incorporated

into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies Publications Center

P.O. Box 4100

Crawfordsville, IN 47933

Domestic: 1 800 457-1235 International: 1 765 361-5353

Domestic Fax: 1 800 457-1764 International Fax: 1 765 361-5355

Order: Document No. 555-230-739

Issue 2, September 1997

HEARING AID COMPATIBILITY

The 6400-Series voice terminals are Hearing Aid Compatible (HAC). In

addition, some units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for the security of your system. Lucent Technologies does

not warrant that this product is immune from or will prevent unauthorized use

of common-carrier telecommunication services or facilities accessed through

or connected to it. LucentTechnologies will not be responsible for any charges

that result from such unauthorized use. Product administration to prevent

unauthorized use is your responsibility and your system manager should read

all documents provided with this product to fully understand the features

available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.

Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these

products, contact Lucent Direct, the direct-market organization of Lucent

Technologies Business Communications System. Access their web site at

www.lucentdirect.com or call the following numbers: customers should call

1 800 451-2100 or account executives can contact Lucent Direct at

1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the

European Union Electromagnetic Compatibility Directive (89/336/EEC) and

the Low Voltage Directive (73/23/EEC).

Middletown, New Jersey 07748-9972 Printed in USA

IMPORTANT USER SAFETY

INSTRUCTIONS

The most careful attention has been devoted to quality standards in the

manufacture of your new telephone. Safety is a major factor in the design of

every set. But, safety is YOUR responsibility too.

Please read carefully the helpful tips listed below and on the next page. These

suggestions will enable you to take full advantage of your new voice terminal.

Then, retain these tips for later use.

!CAUTION:

This telephone is NOT for residential use. It is for business systems

applications ONLY. Use in a residential environment could result in

an electrical short circuit when the telephone wiring is set up to

provide other applications, for example, for appliance control or

power transformers. The AC power used in these applications may

create a safety hazard by placing a direct short circuit across the

telephone wiring.

Use

When using your telephone equipment, the following safety precautions

should always be followed to reduce the risk of fire, electricshock, and injury to

persons.

•Read and understand all instructions.

•Follow all warnings and instructions marked on the telephone.

•This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you

accidentally drop the telephone into water, do not retrieve it until you have

first unplugged the line cord from the modular jack. Then, call service

personnel to ask about a replacement.

•Avoid using the telephone during electrical storms in your immediate area.

There is a risk of electric shock from lightning. Urgent calls should be

brief. Even though protective measures may have been installed to limit

electrical surges from entering your business, absolute protection from

lightning is impossible.

•If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical

contacts could generate a tiny spark. While unlikely, it is possible that this

spark could ignite heavy concentrations of gas.

•Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that

could result in a risk of electric shock. Never spill liquid of any kind on the

telephone. If liquid is spilled, however, refer servicing to proper service

personnel.

•To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may

expose you to hazardous voltages. Incorrect reassembly can cause

electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do

not use liquid cleaners or aerosol cleaners. Use a damp cloth for

cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer

servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone.

— If the telephone has been exposed to rain or water.

— If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this warning symbol onthe product, refer

to this instructions booklet packed with the product for

more information before proceeding.

6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

•The 6408 and 6408 Plus Telephones — Both of these telephones have

eight call appearance/feature buttons. The 6408 has a one-way listen-only

speaker. The 6408 Plus has a two-way speakerphone.

•The 6408D and 6408D Plus Telephones — Both of these telephones

have eight call appearance/feature buttons and a 2-line by 24-character

display. The 6408D has a one-way listen-only speaker. The 6408D Plus

has a two-way speakerphone.

•The 6416D Plus Telephone — This telephone has 16 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way

speakerphone.

•The 6424D Plus Telephone — This telephone has 24 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way

speakerphone.

Familiarize yourself with your 6400 Series multi-line telephone, shown in

Figure 1 and described on the next page.

FIGURE 1 The 6400 Series Multi-Line Telephone

PQRS

DEF

Spkr Mute Hold

Redial Trnsfr Conf

Test Ring

ABC

GHI

MNOJKL

TUV WXYZ

Volume

Tel #

Menu Exit Prev Next

The following features correspond to the numbers in Figure 1.

1) Display — The 2-line by 24-character display is available only on the

6408D, 6408D Plus, 6416D Plus, and the 6424D Plus.

2) Softkeys — The four round unlabeled buttons located directly below the

display correspond to words on the display screen. You can use the softkeys

along with display control keys to access up to 12 features on your voice

terminal

in addition

those features administered on the call appearance/

feature buttons. For more information on the softkey and softkey features, see

“Using the Softkeys” later in this guide.

3) Display control buttons — These four buttons on the 6400 Series

multi-line telephones are labeled Menu, Exit, Prev, and Next. For a

description of their uses, see “Using the Softkeys” later in this guide.

4) Hold — A red button for putting a call on hold.

5) Call appearance/feature buttons — Usually, at least three of these buttons

are devoted to incoming and outgoing calls (call appearances) and are labeled

with an extension number; the remaining buttons access features (feature

buttons) and are labeled with a feature name. Each has a red light telling you

this is the line you are using or this is the line you will get when you lift your

handset. The green status light next to each call appearance and feature

button tells you the line or feature is being used.

Note: The 6408 telephones have eight buttons that can be used for call

appearances or features. The 6416D Plus telephone has 16 call

appearance/feature buttons. The 6424D Plus has 24 call appearance/

feature buttons.

6) Message light — A red light which goes on steadily when a message has

been left for you. This light is labeled .

7) Tray handle — Five quick reference cards are provided in the tray located

under the base of every 6400 Series telephone:

Card 1: Quick reference procedures for using Conference, Hold, and

Transfer;

Card 2: Quick reference procedures for using Test, Speaker and

Speakerphone, and Redial;

Card 3: Quick reference procedures for using the display, softkeys, and

display control buttons;

Card 4: A list on which you can write the 2- or 3-digit feature access codes

for your telephone system;

Card 5: A list on which you can write numbers or names associated with

Abbreviated Dialing personal lists, and on which you can list trunk codes and

frequently-used extensions in your telephone system such as the number for

AUDIX®(or other voice mail system) or your system attendant.

Note: You may wish to remove the tray from the telephone, especially if you

are wall-mounting the telephone. For this purpose, use the directions

titled “Removing the Telephone Tray” in the Installation section of this

guide.

8) Volume control button — For adjusting the volume of the following:

•The speaker volume whenever the speaker is on

•The handset receiver level while a call is in progress using the handset

•The tone ringer when the telephone is on-hook or when the telephone is

ringing and the speaker is off.

9) Dial pad — The standard 12-button pad for dialing phone numbers and

accessing features. The letters “Q” and “Z” have been added to the

appropriate dial pad keys for directory access, and the “5” button on your dial

pad has raised bars for visually-impaired users.

10) Conf/Ring button — For setting up conference calls. (Use this feature

while

off-hook.)

Ring

is printed below to remind you that by pressing

while on-hook, you can select a personalized ringing pattern for your

telephone. You can choose from among eight possible ringing patterns.

11) Redial button — For redialing the last number that you dialed using the

dial pad.

12) Transfer/Test button — For transferring a call to another telephone. (Use

this feature while off-hook.)

Test

is printed below to remind you that by

pressing while on-hook, you can test the button lights and the display

(if the telephone has one).

13) Speaker button — For accessing either the one-way, listen-only speaker

or the built-in two-way Speakerphone feature.

Note: Your voice terminal can be set for either the Speaker (listen-only)

feature

the Speakerphone (listen and talk) feature. Check with your

system manager to see how your Speaker button is to be used.

14) Mute button — For turning off the microphone associated with the

handset or the speaker, whichever is active, so the other person on the call

cannot hear you.

Handset (not shown here) — A handset is provided for placing and receiving

calls.In most cases,you must lift the handset (go off-hook) before you canuse

a feature.

Headsets

Headsets for 6400 Series telephones allow one-touch hands-free operation.

To answer a call, press (if administered on your telephone). Press the

button again to disconnect. (The Headset feature must be administered for

your telephone.)

Headsets consist of a headpiece and modular base unit. The base unit plugs

into the Handset jack. See Figure 2.

Conf Conf

Trnsfr

Headset

FIGURE 2 The Headset Attached to a 6400 Series Telephone

Headpieces

The following headpieces can be used with these telephones:

—Mirage®— Receiver fits over either ear. Not for noisy environments.

—StarSet®— Eartip fits in ear canal.

—Supra®Monaural — Adjustable headband and soft ear cushion.

—Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission

by up to 75 percent.

—Supra Binaural — Sound in both ears.

—Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and

reduces background noise transmission by up to 75 percent.

Note: The privacy of the Whisper Page announcement cannot be

guaranteed when telephones have headset adapters other than the

M10L-8400 plugged into the Handset jack. The M10L-8400

(Comcode: 407639715; PEC: 3122-022) is the only headset adapter

for the Handset jack that should be used for the 6400 Series

telephones.For more information, see the Whisper Page instructions

in the Voice Features section.

321

Volume

Using the Softkeys

If you are using a multi-line telephone with a display, the following information

will help you use the display, the softkeys, and the display control buttons.

The softkeys are the four unlabeled round keys located directly below the

display. The four round display control buttons, labeled Menu, Exit, Prev, and

Next are located under the softkeys. Figure 3 shows the location of the

softkeys in relation to the display above the softkeys and the display control

buttons below them.

FIGURE 3 The Display, Softkeys, and Control Buttons

Entering Softkey Mode and Viewing the Three Feature

Menu Screens

There are three separate feature option screens. Each ofthese screens allows

you to select from four different features.

You can enter Softkey Mode by pressing the Display Control button labeled

Menu. The following is an example of a softkey feature menu screen.

The top line of eachsoftkey feature menuscreen shows you the status of each

of the four features. An arrow appears above the feature name or abbreviation

if that feature is active. If there is no arrow above the feature, the feature is not

active. In the above example, the Timer feature is active because there is an

arrow above that feature abbreviation.

Softkeys

Display

NextPrevMenu Exit

control buttons

Dir Drop HFAns Timer

The second line on each softkey feature menu screen shows the features you

can access. To use any of these features, you must press the softkey below

the feature name or abbreviation. For example, on the feature option screen

shown on the previouspage,you can access the System Directory by pressing

the softkey below Dir (the System Directory feature). If you want to drop the

last person added to a conference call, press the softkey below Drop.

To see the next set of four features, press the display control button labeled

Next; to move back a screen, press the display control button labeled Prev.

Press the Next or Prev button until the feature you want to use appears on the

second line. The following flowchart (Figure 4) shows the default features for

the three feature option screens. These are the 12 softkey features available

when the telephone (with display) is shipped from the factory. Also, see “Other

Softkey Features That May Be On Your Display” later in this guide.

FIGURE 4 The Three Default Softkey Feature Menu Screens

* A button should be administered, if access to System Directory is

provided.

†For a full description of this feature (which allows you to administer some features on

your own telephone), see “Self-Administration” in the section titled Voice Features.

Dir Drop HFAns Timer

Timer

Priority

Calling

Automatic

Callback

Abbreviated

Dialing Program

Leave Word

Calling

Ringer Off

Stored

PCall AutCB Prog Pause

LWC RngOf BtnVu Admin

Abbreviated

Dialing Pause

System

Directory* Internal

Auto Answer

Number/View

Self-

Administration†

1st Screen

2nd Screen

3rd Screen

Drop

Call Display

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