Comdial Large Screen Display Speakerphone User manual

GCA70349.05 06/03

Printed in U.S.A.

DXP, DXP Plus, and FX Series

Digital Communications Systems

Large Screen Display Speakerphone

Station User’s Guide

User Guide

This user’s guide is for the following system:

DXP, DXP Plus, and FX Series

Digital Communications Systems

This user’s guide applies to the following telephone models:

•Impact SCS 8412F-** Rev. A and later.

•Impact SCS 8412S-** Rev. A and later.

•Impact SCS 8412FJ-** Rev. A and later

•Impact SCS 8412SJ-** Rev. A and later

Contact your Comdial dealer for updates of this as well as other

Comdial publications.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

(941) 554-5000 or (800) 266-3425

-Notice-

Comdial reserves the right to make any changes and improvements in the

product described in this document at any time and without prior notice.

Impact is a trademark of Comdial Corporation. All other product names

are trademarks of their respective owners.

Printed in USA

GCA70349

June, 03 Comdial i

ABOUT THIS BOOK

This user’s guide serves as both an introduction for new speakephone

users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjust-

ments necessary to begin using your speakerphone.

1 Getting Started

The first chapters describe the basic and advanced features of the

Common Code Based DXP, DXP Plus, and FX System:

2 Answering Calls

3 Making Calls

4 Advanced Call Handling

5 Nonverbal Messaging

6Programming

7 Other Advanced Features

Following the advanced feature descriptions are two reference

tables, a glossary that defines many general phrases and abbrevia-

tions which may not be familiar to users, tips on speakerphone

use for the new user described in Appendix D, and all feature sets

available for the DXP, DXP Plus, and FX systems.

Appendix A Quick Reference Guide

Appendix B Display Abbreviations

Appendix C Glossary

Appendix D Speakerphone Characteristics

Appendix E Feature Networking Support

Finally, at the end of the publication, an index provides a detailed

reference to the feature locations.

ii Comdial June, 03

NOTES:

June, 03 Comdial iii

Large Screen Display Speakerphone User’s Guide

TABLE OF CONTENTS

1. GETTING STARTED ........................................................1

1.1 Welcome .............................................................................1

1.2 Setting Up Your Speakerphone...........................................1

1.2.1 Positioning Your Speakerphone..................................2

1.2.2 Using Your Speakerphone ..........................................3

1.2.3 Setting Display Contrast .............................................4

1.2.4 Setting a Personal Ringing Tone.................................5

1.2.5 Setting Volume Levels ................................................5

1.3 Answering and Making Calls .............................................7

1.4 Understanding the Basic Functions ....................................8

1.5 Your Speakerphones Buttons............................................10

1.6 Your Speakerphones Display Lights.................................12

1.7 Understanding The Large Screen Display........................14

2. ANSWERING CALLS ....................................................15

2.1 Answering Outside Calls ..................................................15

2.2 Answering Intercom Calls ................................................17

2.3 Night-Transferred Calls - Line Access From Any

Station ...............................................................................18

2.4 Holding Calls ....................................................................19

2.5 Call Pickup........................................................................22

2.5.1 Group Call Pickup ....................................................22

2.5.2 Directed Call Pickup.................................................22

2.6 Pickup For Monitored Stations.........................................22

Contents

iv Comdial June, 03

2.7 Receiving Subdued Off-Hook Voice Announcements

(SOHVA) ..........................................................................25

2.7.1 Handling an Incoming SOHVA ................................25

2.7.2 Voice Announce Blocking ........................................27

2.8 Caller ID (Automatic Number Identification) ..................28

3. MAKING CALLS ............................................................31

3.1 Making Outside Calls .......................................................31

3.2 Making Intercom Calls .....................................................32

3.3 Automatic Dialing ............................................................33

3.4 Redialing...........................................................................34

3.4.1 Redial - Last-Dialed Number....................................35

3.4.2 Redial Programming (Storing Numbers) ..................35

3.5 Camping On - Busy Station, Automatic Callback............36

3.6 Advanced Camping On Options.......................................37

3.6.1 Camping On - Idle Station, Automatic Callback......37

3.6.2 Camping On - Busy Station, Wait For An Answer

(Call Waiting) ............................................................38

3.7 Sending Subdued Off-Hook Voice Announcements

(SOHVA) ..........................................................................40

4. ADVANCED CALL HANDLING ..................................41

4.1 Waiting For A Line (Queuing)..........................................41

4.2 Conferencing.....................................................................42

4.3 Call Forwarding ................................................................44

4.3.1 Forwarding a Call .....................................................44

4.3.2 Diverting All Incoming Calls To Another Station ....47

June, 03 Comdial v

Large Screen Display Speakerphone User’s Guide

4.4 Call Forward Outside System (CFOS) .............................48

4.5 Call Parking ......................................................................50

4.5.1 Parking a Call............................................................50

4.5.2 Handling Park Recalls ..............................................50

4.6 Call Transferring...............................................................52

4.6.1 Screened Call Transfers ............................................52

4.6.2 Unscreened Call Transfers ........................................53

4.6.3 Other Call Transferring Options ...............................54

4.6.4 Hot Transfer ..............................................................54

4.6.5 Quick Transfer ..........................................................55

5. NONVERBAL MESSAGING .........................................59

5.1 LCD Message Delivery ....................................................59

5.2 Message Waiting Light and Messaging ............................62

5.3 Response Message Delivery .............................................64

6. PROGRAMMING ...........................................................65

6.1 DSS Numbers ...................................................................65

6.2 Speed Dial Numbers........................................................66

6.3 Feature Access Codes .......................................................69

6.3.1 LCD Feature Buttons ................................................71

6.4 Reminder Alert .................................................................74

6.5 Response Message Button ................................................75

7. OTHER ADVANCED FEATURES ...............................77

7.1 Background Music............................................................77

7.2 Line Groups ......................................................................77

Contents

vi Comdial June, 03

7.3 Do Not Disturb Condition ................................................78

7.4 Automatic Redial..............................................................79

7.5 Tracker Paging System .....................................................81

7.6 Auxiliary Jack...................................................................83

7.7 Account Codes.................................................................86

7.8 Dial By Name ...................................................................87

7.9 Volume Control.................................................................88

7.9.1 Setting Current Volume Level ..................................88

7.9.2 Muting Your Speakerphone ......................................90

7.10Programmed Button Display ............................................90

7.10.1Button Functions Display (Button Query)................90

7.10.2Status Of Busy Lines and Stations (Busy DSS/BLF

Button Inquiry) ..........................................................91

7.11Automatic Set Relocation .................................................91

7.12Paging ...............................................................................92

7.13Viewing The Call Log ......................................................93

7.14IMIST Module ..................................................................93

7.15DSS/BLF Console Operation ...........................................95

7.15.1Accessing The DSS/BLF Console Button Levels ....96

Appendix A Feature Access Codes ......................................97

Appendix B Display Abbreviations ...................................101

Appendix C Glossary .........................................................107

Appendix D Speakerphone Characteristics........................117

Appendix E Feature Networking Support..........................123

Large Screen Display Speakerphone User’s Guide

June, 03 Comdial. 1

1. GETTING STARTED

1.1 Welcome

Congratulations and thank you for using a Comdial telephone! Your

digital speakerphone is supported by a communication system with

hundreds of built-in, standard features. This manual serves as a

helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your

speakerphone and become familiar with the controls and indicators.

The remaining sections are titled as follows:

• Setting Up Your Speakerphone

• Understanding the Basic Functions

• Your Speakerphones Buttons

• Your Speakerphones Display Lights

1.2 Setting Up Your Speakerphone

When your new speaker-

phone arrives, the system

installer unpacks your

speakerphone and connects

the line to a system jack.

The following sections

describe a few initial adjust-

ments that allow you to

quickly begin making and

answering calls with some

of the most basic features.

Impact SCS 8412S Speakerphone

Getting Started

2 Comdiall June, 03

1.2.1 POSITIONING YOUR SPEAKERPHONE

You should adjust the position of the speakerphone on your desk or

table to suit your individual needs and maximize the performance of

the sound activated features. When using your speakerphone, the

microphone and loudspeaker are farther from you than when you use

a handset. Some positioning tips to consider include:

• For the microphone to best detect your voice, speak within three

feet of it and face the speakerphone.

• Background noise may prevent the sound-activated switches

from operating properly. Avoid placing the speakerphone where

it will detect sounds from typewriters, keyboards, printers,

paging systems, or other equipment.

• Place the telephone on a hard surface and away from table

edges. Do not place the telephone in corners or enclosures. Do

not let obstructions come between you and the microphone.

• Your telephone has an adjustable pedestal to allow you to select

the most comfortable viewing angle. When you receive the

telephone, the pedestal is in its lowest positionflush against the

pedestal.

• To adjust the pedestal,

1. GRASP the rear of the pedestal base

firmly with one hand and LIFT the

rear portion of the telephone upward

with your other hand.

2. LIFT the telephone upward with one

hand and RAISE the telephone sup-

porting arms upward with your other

hand. (Notice there are three sets of

notches under the telephone corre-

sponding to the three positions avail-

able.)

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