Comdial DXP Impact User manual

DXP, DXP Plus, and FX Series

Digital Communications System

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Non-LCD Telephone Reference Manual

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CERTIFIEDCERTIFIED

ISO 9001

Accredited by the Dutch Council

for Accreditation for certification

and registration activities.

Comdial's Quality Management System Is

Certified To The ISO 9001 Standard.

ANSI-RAB

This user’s guide applies to the following system and

telephone models:

System Models:

•DXP systems with software 12A and later.

•DXP Plus systems with software 12A and later.

•FX Series with software 12A and later.

Telephone Models:

•Impact 8124S-** Rev. A and later.

•Impact 8112S-** Rev. A and later.

•Impact 8112N-** Rev. A and later.

•Impact SCS 8212S-** Rev. A and later.

•Impact SCS 8212N-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as

other Comdial publications.

Comdial strives to design the features in our communications systems to

be fully interactive with one another. However, this is not always possible,

as the combinations of accessories and features are too varied and extensive

to insure total feature compatibility. Accordingly, some features identified

in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or

associated in any way with problems which may be encountered by

incompatible features. Notwithstanding anything contained in this

publication to the contrary, Comdial makes no representation herein as to

the compatibility of features.



2/12/97

* Tri-Level Compression

is a registered trademark

of ACS Wireless, Inc.

Contents

1Introducing The Telephone ........................... 1–1

1.1 UsingThisGuide ............................... 1–1

1.2 Overview...................................... 1–2

1.3 Using Your Speakerphone......................... 1–4

1.4 Knowing Your Telephone’s Functions ............... 1–8

1.5 UnderstandingWhatTheLightsMean.............. 1–10

1.6 AdjustingTheTelephonePedestal................. 1–12

2AnsweringCalls..................................... 2–1

2.1 AnsweringOutsideCalls ......................... 2–1

2.2 AnsweringIntercomCalls ........................ 2–1

2.3 AnsweringCallsAtMonitoredStations.............. 2–2

2.4 Answering Night Transferred Calls ................. 2–3

2.5 MakingACallPick-Up........................... 2–4

2.6 Responding To A Subdued Off-Hook

Voice Announcement............................. 2–5

3MakingCalls....................................... 3–1

3.1 MakingCalls................................... 3–1

3.2 DialingAutomatically............................ 3–1

3.3 DialingManually ............................... 3–3

3.4 RedialingAPreviouslyDialedNumber.............. 3–3

3.5 UsingLineGroups.............................. 3–5

3.6 WaitingForALine(Queuing)..................... 3–6

3.7 MakingIntercomCalls........................... 3–6

3.8 Camping On At A Busy Station And Waiting

ForAnAutomaticCallback........................ 3–8

3.9 Camping On At An Idle Station And Waiting

ForAnAutomaticCallback........................ 3–9

3.10 Camping On At A Busy Station And Waiting

ForAnAnswer(CallWaiting) .................... 3–10

3.11 Overriding A Call Or A Do Not Disturb

Condition At Another Telephone .................. 3–11

3.12 Making A Subdued Off-Hook

Voice Announcement............................ 3–12

GCA70–249 Contents

Contents – 1

4PlacingCallsOnHold................................ 4–1

4.1 HoldingCalls................................... 4–1

4.2 HandlingHoldRecalls........................... 4–3

4.3 ParkingCalls................................... 4–4

4.4 HandlingParkRecalls............................ 4–5

5TransferringCalls................................... 5–1

5.1 TransferringCalls—Screened...................... 5–1

5.2 TransferringCalls—Unscreened ................... 5–2

5.3 MakingAHotTransfer........................... 5–3

5.4 TransferringCallsUsingQuickTransfer............. 5–4

6ConferencingCalls.................................. 6–1

6.1 ConferencingTelephonesTogether.................. 6–1

7Using The Other Telephone Features................... 7–1

7.1 Blocking Voice Announce Calls .................... 7–1

7.2 DivertingIncomingCallsToAnotherStation ......... 7–2

7.3 EnteringAccountCodes.......................... 7–3

7.4 EnteringAuthorizationCodes...................... 7–4

7.5 ForwardingCalls................................ 7–5

7.6 Listening To A Call Over The Telephone

Speaker(GroupListening)........................ 7–6

7.7 Making A Call Non-Private

(Privacy Release)................................ 7–6

7.8 Monitoring A Conversation Between

Two Telephones (Service Observing)................ 7–7

7.9 Muting Your Telephone........................... 7–7

7.10 Sending A Paging Announcement .................. 7–8

7.11 Setting A Do Not Disturb Condition

AtYourStation................................. 7–9

7.12 Setting The Volume Control ...................... 7–10

7.13 Setting Your Personal Ringing Tones ............... 7–12

7.14 Switching The Dialing

ModeBetweenPulseAndTone................... 7–13

7.15 Using Background Music ........................ 7–13

7.16 Using Direct Inward System Access (DISA) ......... 7–14

Contents GCA70–249

2–Contents

7.17 Using The Tracker Paging System ................. 7–17

7.18 Using E and M Tie Lines ........................ 7–19

7.19 Mark Problem Line............................. 7–22

7.20 Using The IMIST Module........................ 7–23

8Sending And Receiving Non-Verbal Messages ........... 8–1

8.1 LightingTheMessageWaitingLight................ 8–1

8.2 Sending Messages To LCD Speakerphones ........... 8–3

8.3 Sending Response Messages....................... 8–6

9ProgrammingYourTelephone........................ 9–1

9.1 ProgrammingForSpeedDialing................... 9–1

9.2 StoringSpeedDialNumbers ...................... 9–3

9.3 StoringDSSNumbers............................ 9–4

9.4 StoringTheFeatureButtons....................... 9–5

9.5 StoringTheResponseMessageButton .............. 9–7

10 Operating Your Telephone With A DSS/BLF Console . . . 10–1

10.1 Operating Your Telephone With A DSS/BLF Console. . 10–1

11Troubleshooting Your Telephone ..................... 11–1

Index ............................................. Index–1

QuickReferenceGuide.....................QuickReference–1

GCA70–249 Contents

Contents – 3

This page remains blank intentionally.

IntroducingTheTelephone

1.1 Using This Guide

This user’s guide describes your Comdial Impact telephone and tells you

how to use it.

The sections in this introductory chapter help you become familiar with

your telephone’s controls and indicators. The remaining sections are

titled as follows:

1.2 Overview

1.3 Using Your Speakerphone

1.4 Knowing Your Telephone’s Functions

1.5 Understanding What The Lights Mean

The operation chapters define often-used features and provide

instructions for their use. These chapters are titled as follows:

2 Answering Calls

3MakingCalls

4 Placing Calls On Hold

5 Transferring Calls

6 Conferencing Calls

The special-purpose features of the telephone are grouped into one

chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate using

lights and indicators. The descriptions of these methods are provided in a

separate chapter:

8 Sending And Receiving Non-Verbal Messages

GCA70–249 Introducing The Telephone

Non-LCD Reference Manual 1 – 1

You can program many of the buttons on your telephone to enhance the

unit’s versatility and usability. These programming instructions are found

in the following chapter:

9 Programming Your Telephone

For your convenience, a troubleshooting chart is provided in the

following chapter:

10 Troubleshooting Your Telephone

There is a Quick Reference chart in the following chapter:

Appendix A Quick Reference Guide

Introducing The Telephone GCA70–249

1 – 2 Non-LCD Reference Manual

1.2 Overview

This user’s guide covers five different telephone models. The overall

operation of each telephone is very similar, but there are several

differences between the telephones:

•The 8112N and 8212N do not have speakerphone capability.

Therefore, you must lift the handset to perform any telephone

functions (making calls, answering calls, programming your

telephone, etc.).

•The 8112N and 8212N telephones cannot use the Group Listen

feature.

•The 8112N and 8212N telephones cannot use the Background Music

feature.

•The 8112N does not have any LEDs beside its programmable

buttons and, therefore, does not provide status indications for these

buttons.

•The 8112N does not have a MUTE key.

•The 8112N does not have a handset volume control.

•The IMIST module will only work with the 8212S and 8212N

telephones.

•The 8124S and 8112S telephones have a rocker-switch style volume

control instead of separate VOLUME UP and VOLUME DOWN

buttons.

•Message waiting lights:

–on the 8124S and 8112S telephones, the message waiting light is

above the HOLD button,

–on the 8112N, the message waiting light is above the numeric

keypad,

–on the 8212S and 8212N, there is a dedicated message button with

an associated light beside it.

•Only the 8212S and 8212N support the ICVOL handset with

independent volume control.

GCA70–249 Introducing The Telephone

Non-LCD Reference Manual 1 – 3

1.3 Using Your Speakerphone

On the speakerphone-equipped models (8124S-**, 8112S-**, and

8212S-**) the microphone and loudspeaker are farther away from you

than when you use a handset. Both the signal from the loudspeaker and

the signal to the microphone must be strengthened. When microphones

and loudspeakers are close together (such as in a speakerphone),

additional amplification typically generates a ringing sound (public

address systems do this if the volume is too high or the microphone is

too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the

microphone or the loudspeaker to be on at a given time. This means that

sounds travel in only one direction at a particular moment.

Introducing The Telephone GCA70–249

1 – 4 Non-LCD Reference Manual

This manual suits for next models

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