Comdial CONVERSip EP100 User manual

CONVERSip EP100 Digital Endpoint

User Guide

CONVERSip EP100 Digital Endpoint

User Guide

This manual supports models EP100-12 and EP100-24.

CONVERSip, EP100 Digital Endpoint, EP100-12, and EP100-24 are

trademarks of Comdial Corporation. All other product names are

trademarks of their respective owners.

September, 2004

GCA70-410 Sept ‘04

document is prohibited.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

(941) 554-5000 or (800) 266-3425

-Notice-

Comdial reserves the right to make any

changes and improvements in the product

described in this document at any time and

without prior notice.

Sept ‘04 Comdial iii

CONVERSip EP100 User

TABLE OF CONTENTS

INTRODUCTION ................................................................ XI

Audience Description ............................................................. xi

Related Publications ............................................................... xi

Conventions Used in this Manual ........................................... xi

1. OVERVIEW.......................................................................15

1.1 Understanding the Basic Functions ..................................17

1.1.1 Your EP100’s Buttons...............................................18

1.1.2 EP100 Display Lights ...............................................20

1.2 Positioning Your EP100....................................................22

1.3 Setting Display Contrast...................................................23

1.4 Setting a Personal Ringing Tone.......................................24

1.5 Setting Volume Levels......................................................24

1.6 Answering and Making Calls ...........................................25

1.7 Speakerphone Usage Guidelines ......................................26

2. ANSWERING CALLS .....................................................29

2.1 Answering Outside Calls ..................................................29

2.2 Answering Intercom Calls ................................................30

2.3 Night-Transferred Calls - Line Access From Any

Station ..............................................................................31

2.4 Holding Calls ....................................................................31

2.5 Call Pickup........................................................................33

2.5.1 Group Call Pickup ....................................................33

2.5.2 Directed Call Pickup.................................................33

Contents

iv Comdial Sept ‘04

2.5.3 Pickup For Monitored Stations .................................34

2.6 Receiving Subdued Off-Hook Voice Announcements

(SOHVA)..........................................................................35

2.6.1 Voice Announce Blocking ........................................36

2.7 Caller ID (Automatic Number Identification) ..................37

3. MAKING CALLS..............................................................39

3.1 Making Outside Calls .......................................................39

3.2 Making Intercom Calls .....................................................40

3.3 Automatic Dialing ............................................................41

3.4 Redialing...........................................................................42

3.4.1 Redial - Last-Dialed Number....................................42

3.4.2 Redial Programming (Storing Numbers) ..................42

3.5 Camping On - Busy Station, Automatic Callback............43

3.6 Advanced Camping On Options.......................................44

3.6.1 Camping On - Idle Station, Automatic Callback ......44

3.6.2 Camping On - Busy Station, Wait For An Answer

(Call Waiting) ...........................................................45

3.7 Sending Subdued Off-Hook Voice Announcements

(SOHVA)..........................................................................46

4. ADVANCED CALL HANDLING ..................................49

4.1 Waiting For A Line (Queuing)..........................................49

4.2 Conferencing.....................................................................50

4.3 Call Forwarding ................................................................52

4.3.1 Forwarding a Call .....................................................52

4.3.2 Diverting All Incoming Calls To Another Station....53

Sept ‘04 Comdial v

CONVERSip EP100 User

4.4 Call Forward Outside System (CFOS) .............................54

4.5 Call Parking ......................................................................56

4.5.1 Parking a Call............................................................56

4.5.2 Handling Park Recalls ..............................................56

4.6 Call Transferring...............................................................58

4.6.1 Screened Call Transfers ............................................58

4.6.2 Unscreened Call Transfers ........................................59

4.7 Other Call Transferring Options .......................................60

4.7.1 Hot Transfer ..............................................................60

4.7.2 Quick Transfer ..........................................................61

5. NONVERBAL MESSAGING .........................................65

5.1 LCD Message Delivery ....................................................65

5.2 Message Waiting Light and Messaging............................67

5.3 Response Message Delivery .............................................68

6. PROGRAMMING ............................................................71

6.1 DSS Numbers ...................................................................71

6.2 Speed Dial Numbers.........................................................72

6.3 Feature Access Codes .......................................................74

6.4 LCD Feature Buttons........................................................76

6.5 Reminder Alert .................................................................78

6.6 Response Message Button ...............................................79

7. OTHER ADVANCED FEATURES ................................81

7.1 Background Music............................................................81

7.2 Line Groups ......................................................................82

Contents

vi Comdial Sept ‘04

7.3 Do Not Disturb Condition ................................................82

7.4 Automatic Redial..............................................................83

7.5 Tracker Paging System .....................................................85

7.6 Auxiliary Jack...................................................................87

7.7 Account Codes..................................................................89

7.8 Dial By Name ...................................................................90

7.9 Volume Control.................................................................91

7.9.1 Setting Current Volume Level ..................................91

7.9.2 Muting Your EP100 ..................................................92

7.10 Default Volume Control...................................................93

7.11 Programmed Button Display ...........................................93

7.11.1 Button Functions Display (Button

Query)....................................................................93

7.11.2 Status Of Busy Lines and Stations

(Busy DSS/BLF Button Inquiry)...........................94

7.12 Automatic Set Relocation ................................................94

7.13 Paging ..............................................................................95

APPENDIX A FEATURE ACCESS CODES .....................97

APPENDIX B DISPLAY ABBREVIATIONS ..................101

APPENDIX C FEATURE NETWORKING

SUPPORT ........................................................................107

APPENDIX D GLOSSARY................................................119

Sept ‘04 Comdial vii

CONVERSip EP100 User

This equipment has been tested and found to comply with the limits for a

Class B digital device, pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interfer-

ence in a residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed in accordance with the

instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a partic-

ular installation. If this equipment does cause interference to radio or

television reception, which can be determined by turning the equipment

off and on, the user is encouraged to try to correct the interference by one

or more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected

• Consult the dealer or an experienced radio/TV technician for help

viii Comdial Sept ‘04

Introduction

This Page Intentionally Left Blank

Sept ‘04 Comdial ix

CONVERSip EP100 User

Revision History

Version Changes Date

01 Initial Release 9/01/04

x Comdial Sept ‘04

Introduction

This Page Intentionally Left Blank

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