Comdial CONVERSip EP100 User manual
CONVERSip EP100 Digital Endpoint
User Guide
ii
CONVERSip EP100 Digital Endpoint
User Guide
This manual supports models EP100-12 and EP100-24.
CONVERSip, EP100 Digital Endpoint, EP100-12, and EP100-24 are
trademarks of Comdial Corporation. All other product names are
trademarks of their respective owners.
September, 2004
GCA70-410 Sept ‘04
Copyright © 2004 Comdial Corporation
All rights reserved. Unauthorized use of this
document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
(941) 554-5000 or (800) 266-3425
-Notice-
Comdial reserves the right to make any
changes and improvements in the product
described in this document at any time and
without prior notice.
Sept ‘04 Comdial iii
CONVERSip EP100 User
TABLE OF CONTENTS
INTRODUCTION ................................................................ XI
Audience Description ............................................................. xi
Related Publications ............................................................... xi
Conventions Used in this Manual ........................................... xi
1. OVERVIEW.......................................................................15
1.1 Understanding the Basic Functions ..................................17
1.1.1 Your EP100’s Buttons...............................................18
1.1.2 EP100 Display Lights ...............................................20
1.2 Positioning Your EP100....................................................22
1.3 Setting Display Contrast...................................................23
1.4 Setting a Personal Ringing Tone.......................................24
1.5 Setting Volume Levels......................................................24
1.6 Answering and Making Calls ...........................................25
1.7 Speakerphone Usage Guidelines ......................................26
2. ANSWERING CALLS .....................................................29
2.1 Answering Outside Calls ..................................................29
2.2 Answering Intercom Calls ................................................30
2.3 Night-Transferred Calls - Line Access From Any
Station ..............................................................................31
2.4 Holding Calls ....................................................................31
2.5 Call Pickup........................................................................33
2.5.1 Group Call Pickup ....................................................33
2.5.2 Directed Call Pickup.................................................33
Contents
iv Comdial Sept ‘04
2.5.3 Pickup For Monitored Stations .................................34
2.6 Receiving Subdued Off-Hook Voice Announcements
(SOHVA)..........................................................................35
2.6.1 Voice Announce Blocking ........................................36
2.7 Caller ID (Automatic Number Identification) ..................37
3. MAKING CALLS..............................................................39
3.1 Making Outside Calls .......................................................39
3.2 Making Intercom Calls .....................................................40
3.3 Automatic Dialing ............................................................41
3.4 Redialing...........................................................................42
3.4.1 Redial - Last-Dialed Number....................................42
3.4.2 Redial Programming (Storing Numbers) ..................42
3.5 Camping On - Busy Station, Automatic Callback............43
3.6 Advanced Camping On Options.......................................44
3.6.1 Camping On - Idle Station, Automatic Callback ......44
3.6.2 Camping On - Busy Station, Wait For An Answer
(Call Waiting) ...........................................................45
3.7 Sending Subdued Off-Hook Voice Announcements
(SOHVA)..........................................................................46
4. ADVANCED CALL HANDLING ..................................49
4.1 Waiting For A Line (Queuing)..........................................49
4.2 Conferencing.....................................................................50
4.3 Call Forwarding ................................................................52
4.3.1 Forwarding a Call .....................................................52
4.3.2 Diverting All Incoming Calls To Another Station....53
Sept ‘04 Comdial v
CONVERSip EP100 User
4.4 Call Forward Outside System (CFOS) .............................54
4.5 Call Parking ......................................................................56
4.5.1 Parking a Call............................................................56
4.5.2 Handling Park Recalls ..............................................56
4.6 Call Transferring...............................................................58
4.6.1 Screened Call Transfers ............................................58
4.6.2 Unscreened Call Transfers ........................................59
4.7 Other Call Transferring Options .......................................60
4.7.1 Hot Transfer ..............................................................60
4.7.2 Quick Transfer ..........................................................61
5. NONVERBAL MESSAGING .........................................65
5.1 LCD Message Delivery ....................................................65
5.2 Message Waiting Light and Messaging............................67
5.3 Response Message Delivery .............................................68
6. PROGRAMMING ............................................................71
6.1 DSS Numbers ...................................................................71
6.2 Speed Dial Numbers.........................................................72
6.3 Feature Access Codes .......................................................74
6.4 LCD Feature Buttons........................................................76
6.5 Reminder Alert .................................................................78
6.6 Response Message Button ...............................................79
7. OTHER ADVANCED FEATURES ................................81
7.1 Background Music............................................................81
7.2 Line Groups ......................................................................82
Contents
vi Comdial Sept ‘04
7.3 Do Not Disturb Condition ................................................82
7.4 Automatic Redial..............................................................83
7.5 Tracker Paging System .....................................................85
7.6 Auxiliary Jack...................................................................87
7.7 Account Codes..................................................................89
7.8 Dial By Name ...................................................................90
7.9 Volume Control.................................................................91
7.9.1 Setting Current Volume Level ..................................91
7.9.2 Muting Your EP100 ..................................................92
7.10 Default Volume Control...................................................93
7.11 Programmed Button Display ...........................................93
7.11.1 Button Functions Display (Button
Query)....................................................................93
7.11.2 Status Of Busy Lines and Stations
(Busy DSS/BLF Button Inquiry)...........................94
7.12 Automatic Set Relocation ................................................94
7.13 Paging ..............................................................................95
APPENDIX A FEATURE ACCESS CODES .....................97
APPENDIX B DISPLAY ABBREVIATIONS ..................101
APPENDIX C FEATURE NETWORKING
SUPPORT ........................................................................107
APPENDIX D GLOSSARY................................................119
Sept ‘04 Comdial vii
CONVERSip EP100 User
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a partic-
ular installation. If this equipment does cause interference to radio or
television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
viii Comdial Sept ‘04
Introduction
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Sept ‘04 Comdial ix
CONVERSip EP100 User
Revision History
Version Changes Date
01 Initial Release 9/01/04
x Comdial Sept ‘04
Introduction
This Page Intentionally Left Blank
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