Cisco Small Business SPA2102 Instruction Manual

Cisco Small Business

SPA2102, SPA3102, SPA8000, SPA8800, PAP2T

Analog Telephone Adapters

ADMINISTRATION

GUIDE

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does not imply a partnership relationship between Cisco and any other company. (1110R)

Cisco Small Business ATA Administration Guide 3

Contents

Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters 10

Comparison of ATA Devices 11

ATA Connectivity Requirements 14

PAP2T Connectivity 15

SPA2102 Connectivity 16

SPA3102 Connectivity 17

SPA8000 Connectivity 18

SPA8800 Connectivity 20

ATA Software Features 21

Voice Supported Codecs 21

SIP Proxy Redundancy 22

Other ATA Software Features 23

Chapter 2: Basic Administration and Configuration 31

Basic Services and Equipment Required 31

Downloading Firmware 32

Basic Installation and Configuration 32

Upgrading the Firmware for the ATA Device 32

Setting up Your ATA Device 33

Using the Administration Web Server 34

Connecting to the Administration Web Server 35

Setting Up the WAN Configuration for Your ATA Device 35

Registering to the Service Provider 37

Advanced Configurations 38

Upgrading, Rebooting, and Resyncing Your ATA Device 38

Upgrade URL 38

Resync URL 39

Reboot URL 39

Provisioning Your ATA Device 40

Provisioning Capabilities 40

Configuration Profile 41

Cisco Small Business ATA Administration Guide 4

Contents

Chapter 3: Configuring Your System for ITSP Interoperability 42

Network Address Translation (NAT) and Voice over IP (VoIP) 42

NAT Mapping with Session Border Controller 43

NAT Mapping with SIP-ALG Router 43

Configuring NAT Mapping with a Static IP Address 43

Configuring NAT Mapping with STUN 45

Determining the Routers NAT Mechanism 47

Firewalls and SIP 48

Configuring SIP Timer Values 48

Chapter 4: Configuring Voice Services 49

Supported Codecs 49

Using a FAX Machine 50

Fax Troubleshooting 51

Managing Caller ID Service 53

Silence Suppression and Comfort Noise Generation 55

Configuring Dial Plans 56

About Dial Plans 56

Editing Dial Plans 65

Secure Call Implementation 66

Enabling Secure Calls 66

Secure Call Details 67

Using a Mini-Certificate 68

Generating a Mini Certificate 68

SIP Trunking and Hunt Groups on the SPA8000 70

About SIP Trunking 71

Setting the Trunk Group Call Capacity 73

Inbound Call Routing for a Trunk Group 73

Contact List for a Trunk Group 74

Outgoing Call Routing for a Trunk Group 76

Configuring a Trunk Group 77

Cisco Small Business ATA Administration Guide 5

Contents

Trunk Group Management 78

Setting the Hunt Policy 80

Additional Notes About Trunk Groups 80

Chapter 5: Configuring Music on Hold 81

Using the Internal Music Source for Music On Hold 81

Using the Internal Music Source 81

Changing the Music File for the Internal Music Source 82

Configuring a Streaming Audio Server 83

About the Streaming Audio Server 83

Configuring the Streaming Audio Server 85

Using the IVR with an SAS Line 86

Chapter 6: Configuring the PSTN (FXO) Gateway on the SPA3102 87

Connecting to PSTN and VoIP Services 87

How VoIP-To-PSTN Calls Work 88

One-Stage Dialing (SPA3102 and SPA8800) 88

Two-Stage Dialing (SPA3102) 89

How PSTN-To-VoIP Calls Work 90

Terminating Gateway Calls 91

VoIP Outbound Call Routing (SPA3102) 92

Configuring VoIP Failover to PSTN 93

Sharing One VoIP Account Between the FXS and PSTN Lines (SPA3102)93

Other Options 94

PSTN Call to Ring Line 1 (SPA3102) 94

Symmetric RTP (SPA3102 and SPA8800) 94

Call Progress Tones (SPA3102 and SPA8800) 95

Call Scenarios 95

PSTN to VoIP Call with and Without Ring-Thru 96

VoIP to PSTN Call With and Without Authentication 96

Call Forwarding to PSTN Gateway (SPA3102 and SPA8800) 98

Cisco Small Business ATA Administration Guide 6

Contents

Appendix A: ATA Routing Field Reference 100

Router Status page 100

Product Information section 101

System Status section 101

WAN Status page 102

Internet Connection Settings section 102

Static IP Settings section 103

PPPoE Settings section 103

Optional Settings section 104

MAC Clone Settings section 105

Remote Management section 105

QOS Settings section 105

VLAN Settings section 106

LAN Status page 106

Networking Service section 106

LAN Networking Settings section 107

Static DHCP Lease Settings section 107

Application page 107

Port Forwarding Settings section 108

DMZ Settings section 108

Miscellaneous Settings section 109

System Reserved Ports Range section 109

Appendix B: ATA Voice Field Reference 110

Info page 111

Product Information section 111

System Status section 112

Line Status section 112

System Information section (PAP2T) 115

PSTN Line Status section (SPA3102) 115

Trunk Status section (SPA8000) 118

Cisco Small Business ATA Administration Guide 7

Contents

System page 119

System Configuration section 119

Internet Connection Type section (PAP2T) 120

Optional Network Configuration section (PAP2T) 120

Miscellaneous Settings section (not used with PAP2T) 121

SIP page 122

SIP Parameters section 122

SIP Timer Values (sec) section 124

Response Status Code Handling section 126

RTP Parameters section 127

SDP Payload Types section 129

NAT Support Parameters section 130

Trunking Parameters section (SPA8000) 133

Regional page 134

Call Progress Tones section 135

Distinctive Ring Patterns section 137

Distinctive Call Waiting Tone Patterns section 138

Distinctive Ring/CWT Pattern Names section 139

Ring and Call Waiting Tone Spec section 140

Control Timer Values (sec) section 141

Vertical Service Activation Codes section 143

Vertical Service Announcement Codes section (SPA2102, SPA8000) 149

Outbound Call Codec Selection Codes section 149

Miscellaneous section 151

Line page 155

Line Enable section 156

Streaming Audio Server (SAS) section 157

NAT Settings section 158

Network Settings section 159

SIP Settings section 160

Call Feature Settings section 163

Proxy and Registration section 164

Cisco Small Business ATA Administration Guide 8

Contents

Subscriber Information section 166

Supplementary Service Subscription section 167

Audio Configuration section 169

Gateway Accounts section (SPA3102) 174

VoIP Fallback to PSTN section (SPA3102 and SPA8800) 175

Dial Plan section 175

FXS Port Polarity Configuration section 177

VoIP-to-PSTN Gateway Setup section (SPA8800) 177

FXO Timer Values (sec) section (SPA8800) 179

PSTN Disconnect Detection section (SPA8800) 180

International Control section (SPA8800) 183

Call Forward, Speed Dial, Supplementary Services, and Ring Settings

(SPA8000 and SPA8800) 184

Trunk Group page (SPA8000) 185

Line Enable section 185

Network Settings section 185

SIP Settings section 186

Subscriber Information section 189

Dial Plan section 191

NAT Settings section 191

Proxy and Registration section 192

PSTN Line page (SPA3102) 194

Line Enable section 194

NAT Settings section 195

Network Settings section 195

SIP Settings section 196

Proxy and Registration section 199

Subscriber Information section 201

Audio Configuration section 202

Dial Plans section 205

VoIP-To-PSTN Gateway Setup section 206

VoIP Users and Passwords (HTTP Authentication) section 208

Cisco Small Business ATA Administration Guide 9

Contents

Ring Settings section 209

FXO (PSTN) Timer Values (sec) section 209

PSTN Disconnect Detection section 211

International Control (Settings) section 214

User page 216

Call Forward Settings section 217

Selective Call Forward Settings section 218

Speed Dial Settings section 218

Supplementary Service Settings section 219

Distinctive Ring Settings section 220

Ring Settings section 221

PSTN User page (SPA3102) 222

PSTN-To-VoIP Selective Call Forward Settings section 222

PSTN-To-VoIP Speed Dial Settings section 223

PSTN Ring Thru Line 1 Distinctive Ring Settings section 223

PSTN Ring Thru Line 1 Ring Settings section 223

Appendix C: Troubleshooting 224

Appendix D: Environmental Specifications 228

PAP2T 228

SPA2102 229

SPA3102 229

SPA8000 230

SPA8800 230

Appendix E: Where to Go From Here 231

Product Resources 231

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