Cisco Small Business SPA2102 Instruction Manual

Cisco Small Business

SPA2102, SPA3102, SPA8000, SPA8800, PAP2T

Analog Telephone Adapters

ADMINISTRATION

GUIDE

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found

at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply

a partnership relationship between Cisco and any other company. (1005R)

Cisco Small Business ATA Administration Guide 3

Contents

About This Document 11

Chapter 1: Introducing Cisco Small Business Analog Telephone Adapters 16

Comparison of ATA Devices 17

ATA Connectivity Requirements 20

PAP2T Connectivity 21

SPA2102 Connectivity 22

SPA3102 Connectivity 23

SPA8000 Connectivity 24

SPA8800 Connectivity 25

ATA Software Features 26

Voice Supported Codecs 26

SIP Proxy Redundancy 28

Other ATA Software Features 28

Chapter 2: Basic Administration and Configuration 36

Basic Services and Equipment Required 36

Downloading Firmware 37

Basic Installation and Configuration 37

Upgrading the Firmware for the ATA Device 37

Setting up Your ATA Device 38

Using the Administration Web Server 39

Connecting to the Administration Web Server 40

Setting Up the WAN Configuration for Your ATA Device 40

Registering to the Service Provider 42

Advanced Configurations 43

Upgrading, Rebooting, and Resyncing Your ATA Device 43

Upgrade URL 43

Resync URL 44

Reboot URL 44

Provisioning Your ATA Device 45

Cisco Small Business ATA Administration Guide 4

Contents

Provisioning Capabilities 45

Configuration Profile 46

Chapter 3: Configuring Your System for ITSP Interoperability 47

Network Address Translation (NAT) and Voice over IP (VoIP) 47

NAT Mapping with Session Border Controller 48

NAT Mapping with SIP-ALG Router 48

Configuring NAT Mapping with a Static IP Address 48

Configuring NAT Mapping with STUN 50

Determining the Router’s NAT Mechanism 52

Firewalls and SIP 53

Configuring SIP Timer Values 53

Chapter 4: Configuring Voice Services 54

Supported Codecs 54

Using a FAX Machine 55

Fax Troubleshooting 56

Managing Caller ID Service 58

Silence Suppression and Comfort Noise Generation 60

Configuring Dial Plans 61

About Dial Plans 61

Editing Dial Plans 70

Secure Call Implementation 71

Enabling Secure Calls 71

Secure Call Details 72

Using a Mini-Certificate 73

Generating a Mini Certificate 73

SIP Trunking and Hunt Groups on the SPA8000 75

About SIP Trunking 76

Setting the Trunk Group Call Capacity 78

Inbound Call Routing for a Trunk Group 78

Cisco Small Business ATA Administration Guide 5

Contents

Contact List for a Trunk Group 79

Outgoing Call Routing for a Trunk Group 81

Configuring a Trunk Group 82

Trunk Group Management 83

Setting the Hunt Policy 85

Additional Notes About Trunk Groups 85

Chapter 5: Configuring Music on Hold 86

Using the Internal Music Source for Music On Hold 86

Using the Internal Music Source 86

Changing the Music File for the Internal Music Source 87

Configuring a Streaming Audio Server 88

About the Streaming Audio Server 88

Configuring the Streaming Audio Server 90

Using the IVR with an SAS Line 91

Chapter 6: Configuring the PSTN (FXO) Gateway on the SPA3102 92

Connecting to PSTN and VoIP Services 92

How VoIP-To-PSTN Calls Work 93

One-Stage Dialing (SPA3102 and SPA8800) 93

Two-Stage Dialing (SPA3102) 94

How PSTN-To-VoIP Calls Work 95

Terminating Gateway Calls 96

VoIP Outbound Call Routing (SPA3102) 97

Configuring VoIP Failover to PSTN 98

Sharing One VoIP Account Between the FXS and PSTN Lines (SPA3102)98

Other Options 99

PSTN Call to Ring Line 1 (SPA3102) 99

Symmetric RTP (SPA3102 and SPA8800) 99

Call Progress Tones (SPA3102 and SPA8800) 100

Call Scenarios 100

Cisco Small Business ATA Administration Guide 6

Contents

PSTN to VoIP Call with and Without Ring-Thru 101

VoIP to PSTN Call With and Without Authentication 101

Call Forwarding to PSTN Gateway (SPA3102 and SPA8800) 103

Appendix A: ATA Routing Field Reference 105

Router Status page 105

Product Information section 106

System Status section 106

WAN Status page 107

Internet Connection Settings section 107

Static IP Settings section 108

PPPoE Settings section 108

Optional Settings section 109

MAC Clone Settings section 110

Remote Management section 110

QOS Settings section 110

VLAN Settings section 111

LAN Status page 111

Networking Service section 111

LAN Networking Settings section 112

Static DHCP Lease Settings section 112

Application page 112

Port Forwarding Settings section 113

DMZ Settings section 113

Miscellaneous Settings section 114

System Reserved Ports Range section 114

Appendix B: ATA Voice Field Reference 115

Info page 116

Product Information section 116

System Status section 117

Line Status section 117

Cisco Small Business ATA Administration Guide 7

Contents

System Information section (PAP2T) 120

PSTN Line Status section (SPA3102) 120

Trunk Status section (SPA8000) 123

System page 124

System Configuration section 124

Internet Connection Type section (PAP2T) 125

Optional Network Configuration section (PAP2T) 125

Miscellaneous Settings section (not used with PAP2T) 126

SIP page 127

SIP Parameters section 127

SIP Timer Values (sec) section 129

Response Status Code Handling section 131

RTP Parameters section 132

SDP Payload Types section 134

NAT Support Parameters section 135

Trunking Parameters section (SPA8000) 138

Regional page 139

Call Progress Tones section 140

Distinctive Ring Patterns section 142

Distinctive Call Waiting Tone Patterns section 143

Distinctive Ring/CWT Pattern Names section 144

Ring and Call Waiting Tone Spec section 145

Control Timer Values (sec) section 146

Vertical Service Activation Codes section 148

Vertical Service Announcement Codes section (SPA2102, SPA8000) 154

Outbound Call Codec Selection Codes section 154

Miscellaneous section 156

Line page 160

Line Enable section 161

Streaming Audio Server (SAS) section 162

NAT Settings section 163

Network Settings section 164

Cisco Small Business ATA Administration Guide 8

Contents

SIP Settings section 165

Call Feature Settings section 168

Proxy and Registration section 169

Subscriber Information section 171

Supplementary Service Subscription section 172

Audio Configuration section 174

Gateway Accounts section (SPA3102) 179

VoIP Fallback to PSTN section (SPA3102 and SPA8800) 180

Dial Plan section 180

FXS Port Polarity Configuration section 182

VoIP-to-PSTN Gateway Setup section (SPA8800) 183

PSTN-To-VoIP Gateway Setup section (SPA8800) 183

FXO Timer Values (sec) section (SPA8800) 184

PSTN Disconnect Detection section (SPA8800) 185

International Control section (SPA8800) 188

Call Forward, Speed Dial, Supplementary Services, and Ring Settings

(SPA8000 and SPA8800) 189

Trunk Group page (SPA8000) 190

Line Enable section 190

Network Settings section 190

SIP Settings section 191

Subscriber Information section 194

Dial Plan section 196

NAT Settings section 196

Proxy and Registration section 197

PSTN Line page (SPA3102) 198

Line Enable section 199

NAT Settings section 199

Network Settings section 200

SIP Settings section 201

Proxy and Registration section 204

Subscriber Information section 205

Cisco Small Business ATA Administration Guide 9

Contents

Audio Configuration section 206

Dial Plans section 210

VoIP-To-PSTN Gateway Setup section 210

VoIP Users and Passwords (HTTP Authentication) section 212

Ring Settings section 213

FXO (PSTN) Timer Values (sec) section 213

PSTN Disconnect Detection section 215

International Control (Settings) section 218

User page 220

Call Forward Settings section 221

Selective Call Forward Settings section 222

Speed Dial Settings section 222

Supplementary Service Settings section 223

Distinctive Ring Settings section 224

Ring Settings section 225

PSTN User page (SPA3102) 226

PSTN-To-VoIP Selective Call Forward Settings section 226

PSTN-To-VoIP Speed Dial Settings section 227

PSTN Ring Thru Line 1 Distinctive Ring Settings section 227

PSTN Ring Thru Line 1 Ring Settings section 227

Appendix C: Troubleshooting 229

Appendix D: Environmental Specifications 233

PAP2T 233

SPA2102 234

SPA3102 234

SPA8000 235

SPA8800 235

WRTP54G 236

Appendix E: Where to Go From Here 237

Cisco Small Business ATA Administration Guide 10

Contents

Product Resources 237

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