Sierra Wireless USB Modem User manual

2131232

Rev 1.0

Sierra Wireless USB Modem

User Guide

Rev 1.0 Sep. 09 3

Important Notice Duetothenatureofwirelesscommunications,transmission

andreceptionofdatacanneverbeguaranteed.Datamaybe

delayed,corrupted(thatis,haveerrors)orbetotallylost.

Althoughsignificantdelaysorlossesofdataarerarewhen

wirelessdevicessuchastheSierraWirelessmodemareusedin

anormalmannerwithawell‐constructednetwork,theSierra

Wirelessmodemshouldnotbeusedinsituationswherefailure

totransmitorreceivedatacouldresultindamageofanykind

totheuseroranyotherparty,includingbutnotlimitedto

personalinjury,death,orlossofproperty.SierraWireless

acceptsnoresponsibilityfordamagesofanykindresulting

fromdelaysorerrorsindatatransmittedorreceivedusingthe

SierraWirelessmodem,orforfailureoftheSierraWireless

modemtotransmitorreceivesuchdata.

Safety and Hazards DonotoperatetheSierraWirelessmodeminareaswhere

blastingisinprogress,whereexplosiveatmospheresmaybe

present,nearmedicalequipment,nearlifesupportequipment,

oranyequipmentwhichmaybesusceptibletoanyformof

radiointerference.Insuchareas,theSierraWirelessmodem

MUSTBEPOWEREDOFF.TheSierraWirelessmodemcan

transmitsignalsthatcouldinterferewiththisequipment.

DonotoperatetheSierraWirelessmodeminanyaircraft,

whethertheaircraftisonthegroundorinflight.Inaircraft,the

SierraWirelessmodemMUSTBEPOWEREDOFF.When

operating,theSierraWirelessmodemcantransmitsignalsthat

couldinterferewithvariousonboardsystems.

Note: Some airlines may permit the use of cellular phones while the

aircraft is on the ground and the door is open. Sierra Wireless

modems may be used at this time.

Thedriveroroperatorofanyvehicleshouldnotoperatethe

SierraWirelessmodemwhileincontrolofavehicle.Doingso

willdetractfromthedriveroroperatorʹscontrolandoperation

ofthatvehicle.Insomestatesandprovinces,operatingsuch

communicationsdeviceswhileincontrolofavehicleisan

offence.

Limitation of

Liability

Theinformationinthismanualissubjecttochangewithout

noticeanddoesnotrepresentacommitmentonthepartof

SierraWireless.SIERRAWIRELESSANDITSAFFILIATES

SPECIFICALLYDISCLAIMLIABILITYFORANYANDALL

DIRECT,INDIRECT,SPECIAL,GENERAL,INCIDENTAL,

CONSEQUENTIAL,PUNITIVEOREXEMPLARYDAMAGES

INCLUDING,BUTNOTLIMITEDTO,LOSSOFPROFITSOR

Sierra Wireless USB Modem User Guide

42131232

REVENUEORANTICIPATEDPROFITSORREVENUE

ARISINGOUTOFTHEUSEORINABILITYTOUSEANY

SIERRAWIRELESSPRODUCT,EVENIFSIERRAWIRELESS

AND/ORITSAFFILIATESHASBEENADVISEDOFTHE

POSSIBILITYOFSUCHDAMAGESORTHEYARE

FORESEEABLEORFORCLAIMSBYANYTHIRDPARTY.

Notwithstandingtheforegoing,innoeventshallSierra

Wirelessand/oritsaffiliatesaggregateliabilityarisingunderor

inconnectionwiththeSierraWirelessproduct,regardlessof

thenumberofevents,occurrences,orclaimsgivingriseto

liability,beinexcessofthepricepaidbythepurchaserforthe

SierraWirelessproduct.

Patents Portionsofthisproductmaybecoveredbysomeorallofthe

followingUSpatents:

5,515,013 5,629,960 5,845,216 5,847,553 5,878,234

5,890,057 5,929,815 6,169,884 6,191,741 6,199,168

6,339,405 6,359,591 6,400,336 6,516,204 6,561,851

6,643,501 6,653,979 6,697,030 6,785,830 6,845,249

6,847,830 6,876,697 6,879,585 6,886,049 6,968,171

6,985,757 7,023,878 7,053,843 7,106,569 7,145,267

7,200,512 7,295,171 7,287,162 D442,170 D459,303

D599,256 D560,911

andotherpatentspending.

Thisproductincludes

technologylicensedfrom:

ManufacturedorsoldbySierraWirelessoritslicenseesunder

oneormorepatentslicensedfromInterDigitalGroup.

Trademarks “HeartoftheWirelessMachine®”isaregisteredtrademarkof

SierraWireless.Watcher®isatrademarkofSierraWireless,

registeredintheEuropeanCommunity.

SierraWireless,theSierraWirelesslogo,theredwavedesign,

thered‐tippedantenna,andTRU‐Installaretrademarksof

SierraWireless.

Windows®isaregisteredtrademarkofMicrosoftCorporation.

WindowsVista®isaregisteredtrademarkofMicrosoftCorpo‐

ration.

QUALCOMM®isaregisteredtrademarkofQUALCOMM

Incorporated.Usedunderlicense.

Macintosh®isatrademarkofAppleInc.,registeredintheU.S.

andothercountries.

QUALCOMM

Rev 1.0 Sep. 09 5

Othertrademarksarethepropertyoftherespectiveowners.

Contact

Information

ConsultourWebsiteforup‐to‐dateproductdescriptions,

documentation,applicationnotes,firmwareupgrades,trouble‐

shootingtips,andpressreleases:

www.sierrawireless.com

Revision History

Sales Desk: Phone: 1-604-232-1488

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: Sierra Wireless

13811 Wireless Way

Richmond, BC

Canada V6V 3A4

Fax: 1-604-231-1109

Web: www.sierrawireless.com

Revision

number Release

date Changes

1.0 Sept. 2009 New document

Sierra Wireless USB Modem User Guide

62131232

Rev 1.0 Sep. 09 7

Contents

Introducing the Sierra Wireless USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .9

About the USB modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Services supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Your account and coverage area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Modem software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Frequency band support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Overview of installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Inserting the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Insert the modem into the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Windows Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mac OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Attach the modem to the lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

USB modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the microSD card (some models only). . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using the extension cable and clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Connection management software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Launching Watcher . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Enable Airplane mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Frequency band and network selection . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Sierra Wireless USB Modem User Guide

82131232

Reinstalling the software (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Care and Maintenance of Your USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . 31

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Regulatory information for EU countries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Use of external antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Rev 1.0 Sep. 09 9

11: Introducing the Sierra Wireless

USB Modem

• Services supported

• Your account and

coverage area

• Modem software

• Frequency band

support

About the USB modems

SierraWirelessUSBwirelessmodemsenableyoutoconnectto

theInternet,sendandreceiveemail,connecttoacorporate

networkorvirtualprivatenetwork(VPN),orviewstreaming

video,withouttheneedforacable.

TheUSBmodemsconnecttoaTypeAUSBportonyour

computer.

ThemodemsareTRU‐Installenabled.Alltherequired

softwareisonthemodem.Whenyousetupyourmodem,the

softwareisinstalledonyourcomputer.Youdonotneedan

installationCD.

Themodemshaveabuilt‐inantennaandmayhaveaslotthat

accommodatesamicroSDexternalmemorycard.Depending

onyourserviceprovider,amicroSDcardmaybeincludedin

yourpackage,oryoumayneedtopurchaseitseparately.

Services supported

Dependingonthemodel,yourmodemsupportsspeedsofup

to21Mbps(Megabitspersecond).However,actualspeed

dependsontheservicesofferedbyyourserviceprovider.

Contactyourserviceproviderandvisit

www.sierrawireless.comfordetails.

Maximumtheoreticaldataspeedsare:

•EvolvedHighSpeedPacketAccess(EvolvedHSPAor

HSPA+)—upto21 Mbps

•HighSpeedDownloadPacketAccess(HSDPA)—upto

7.2 Mbps

•HighSpeedUploadPacketAccess(HSUPA)—upto

5.76 Mbps

•ConcurrentHSDPA/HSUPA(HSPA)—upto3.6Mbps

downloadandupto1.5Mbpsupload

Sierra Wireless USB Modem User Guide

10 2131232

•UniversalMobileTelecommunicationsSystem(UMTS)—

384 kbps(kilobitspersecond)

•EnhancedDataratesforGSMEvolution(EDGE)—

236 kbps

•GeneralPacketRadioService(GPRS)—56 kbps

GPRSandEDGEaresecondgeneration(2G)dataservices.

UMTS,HSDPA/HSUPA,andHSPA+are3Gdataservices.

Whenestablishingaconnection,yourmodemusesthefastest

availableservice.If,forexample,youareusingthemodemin

anareathathasEDGEservicebutnotUMTSorHSDPA/

HSUPAservice,themodemconnectsusingEDGEservice.

Oncetheconnectionisestablished,youhaveaccesstoall

Internetservices.

Your account and coverage area

Note: If you purchased the

modem from a GSM service

provider, you may already have

an account and a SIM card.

Otherwise, your retailer should

be able to give you the names of

companies that provide these

items.

YoumusthaveanaccountwithaGSMserviceprovidertouse

themodem.Tousethemodem’s3Gcapability,youraccount

mustbewithaserviceproviderthatoffersHSPA,HSPA+or

UMTSservice.(Themodemisbackwardscompatiblewith2G

service.)

Whenyouobtainyouraccount,youaregivenaSubscriber

IdentityModule(SIM)cardcontainingaccountinformation.

Beforeyouusethemodem,youmustinserttheSIMcardinto

it.

Yourabilitytoobtainservicedependsonthesefactors:

Note: The fee for service is

usually higher when you are

roaming (connected to a network

other than the one belonging to

your service provider).

•Networkcoverage—Youmustbewithinthenetwork

coveragearea.

•Serviceprovider—Ifyouarewithinthecoverageareaofa

networkthatisnotoperatedbyyourownserviceprovider,

youcanobtainserviceonlyifthereisaroamingagreement

betweenyourserviceproviderandthenetworkoperator.

•Accountprovisions—Youraccountmayrestrictyour

usagetocertainnetworksorlimittheamountoftimeyou

canusethenetwork.

•Frequencyband—Youcannotconnecttonetworks

operatinginbandsnotsupportedbyyourmodem,

regardlessofroamingagreementsoraccountprovisions.

MostserviceprovidershavecoveragemapsontheirWebsites.

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