Polycom VVX 500 series User manual
Polycom® VVX® 500 and Polycom® VVX® 600
Business Media Phones
Quick Reference Guide
VVX® 500
VVX® 600
Note: Depending on your conguration, certain soft keys and features
may not appear on your phone.
Polycom® VVX® 500 and
Polycom® VVX® 600
Quick Reference Guide
Entering data
Note: The following icons appear only when using certain options.
Bring up the onscreen keyboard
Backspace
To type with the dialpad, press a key repeatedly to cycle through
characters. To type other characters, press Encoding or Mode.
Lines View
Displays phone lines, favorites and soft keys.
Home View
Access, enable and disable phone functions.
PHONE VIEWS
Line keys
If phone is idle, tap a line key to dial out.
Soft keys
Select the function listed.
Available functions change if phone is idle, ringing or in-call.
Home button
Go to Home View. If on Home View, go Lines View or Calls
View (if you have one or more calls).
Menu navigation
Tap the touchscreen to highlight/select items. To scroll, touch and
swipe the screen. Tap Back to go to the previous screen.
Volume
Change ringer volume (when idle).
Change call volume (during a call).
NAVIGATION
Changing the ringtone
From Home View, select a line, tap Settings > Basic > Ring Type,
and choose the desired ringtone.
To change a specic contact’s ringtone, select the contact in the
Contact Directory, tap , choose the ring type and press Save.
Page Indicator
VVX 500
Page Indicator
VVX 600
1 | Quick Reference Guide | Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones
Touch and hold the page indicator or swipe the screen to display
more or fewer icons.
Note: Depending on your conguration, certain soft keys and features
may not appear on your phone.
Calls View
Indicates call status if you have more than one call.
Dark green: Active call
Bright green: Highlighted active call
Dark blue: Incoming and held calls
Bright blue: Highlighted incoming or held call
Tap a call to highlight it and use the soft keys to control the
highlighted call.
Active Call View
Replaces Calls View if your phone only has one call (and it is active.)
Incoming Call Window
Displays name and number of caller.
Active and
highlighted
Incoming
Held
Held
New call
New call using speakerphone
New call using headset
New call (from Home View)
Enter the phone number and tap .
Call forward
Enable/disable (from Home View)
Do not disturb
Enable/disable (from Home View)
Directories
Display contacts/recent calls (from Home View)
Messages
Call voicemail (from Home View)
Call voicemail (from Lines View or Calls View)
Tap Message Center and press Connect.
Settings
Open the settings menu
Soft keys
Mobile: Transfer call from mobile to phone set (*11)
New Call: Gives dial tone for rst available line
Paging: View and select Paging Groups
DND: Toggle the do not disturb feature
GuestIn: Enable hotelling guest
FUNCTIONS — IDLE
FUNCTIONS — RINGING
Answer
Answer with speakerphone
Answer with headset
Soft keys
Answer: Answer a new call on speakerphone
Silence: Ignore call (ringing continues on other devices)
New call: Ignore call and place new call
2 | Quick Reference Guide | Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones
Note: Depending on your conguration, certain soft keys and features
may not appear on your phone.
FUNCTIONS — IN-CALL
Hold
Highlight the call and tap the Hold soft key. Tap the Resume soft
key to resume the call.
Mute
Mute/unmute your microphone
End call
End an active speakerphone call
End an active headset call
Transfer call
1. Tap the Transfer soft key and call the other party.
2. Tap Transfer again upon answer or ringback tone.
3-way calling
Connect to the rst party, tap the Confrnc soft key. Dial and connect
to second party, tap Confrnc again.
To start a conference with an active call and a held call, tap the Join
soft key.
From Lines View or Calls View:
Hold: Hold all participants
End Call: Remove yourself from conference (but keep other
participants connected)
Manage: Manage each participant
Split: End conference and hold all participants
Soft keys
Hold: Place call on hold
End call: End the active call
Transfer: Start a call transfer
Confrnc: Start a three-way call
From Home View, tap New Call > Favorites to view your list of favorite
contacts. To dial, tap the favorite contact.
View and dial a contact
From Home View, tap Directories. To dial, tap the contact and then
the contact’s phone number.
Adding or modifying a contact
Add contact: Tap , enter the contact’s information,
press Save.
Update info: Select contact, tap , update the contact,
press Save.
Delete contact: Select contact, tap and then Yes.
Tap Directories > Recent Calls (from Home View) or (from Lines
View or Calls View).
Add caller to your Contact Directory
Sort and order calls
Filter certain calls
Select a call record to call that person.
1. Press Guest In, then enter your phone number, phone
extension and voice portal passcode.
2. Press Guest Out to end hotelling.
FAVORITES
CONTACT DIRECTORY
VIEWING RECENT CALLS
HOTELLING GUEST
3 | Quick Reference Guide | Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones
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