Polycom VVX 500 series User manual

Polycom® VVX® 500 and Polycom® VVX® 600

Business Media Phones

Quick Reference Guide

VVX® 500

VVX® 600

Note: Depending on your conguration, certain soft keys and features

may not appear on your phone.

Polycom® VVX® 500 and

Polycom® VVX® 600

Quick Reference Guide

Entering data

Note: The following icons appear only when using certain options.

Bring up the onscreen keyboard

Backspace

To type with the dialpad, press a key repeatedly to cycle through

characters. To type other characters, press Encoding or Mode.

Lines View

Displays phone lines, favorites and soft keys.

Home View

Access, enable and disable phone functions.

PHONE VIEWS

Line keys

If phone is idle, tap a line key to dial out.

Soft keys

Select the function listed.

Available functions change if phone is idle, ringing or in-call.

Home button

Go to Home View. If on Home View, go Lines View or Calls

View (if you have one or more calls).

Menu navigation

Tap the touchscreen to highlight/select items. To scroll, touch and

swipe the screen. Tap Back to go to the previous screen.

Volume

Change ringer volume (when idle).

Change call volume (during a call).

NAVIGATION

Changing the ringtone

From Home View, select a line, tap Settings > Basic > Ring Type,

and choose the desired ringtone.

To change a specic contact’s ringtone, select the contact in the

Contact Directory, tap , choose the ring type and press Save.

Page Indicator

VVX 500

Page Indicator

VVX 600

1 | Quick Reference Guide | Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones

Touch and hold the page indicator or swipe the screen to display

more or fewer icons.

Note: Depending on your conguration, certain soft keys and features

may not appear on your phone.

Calls View

Indicates call status if you have more than one call.

Dark green: Active call

Bright green: Highlighted active call

Dark blue: Incoming and held calls

Bright blue: Highlighted incoming or held call

Tap a call to highlight it and use the soft keys to control the

highlighted call.

Active Call View

Replaces Calls View if your phone only has one call (and it is active.)

Incoming Call Window

Displays name and number of caller.

Active and

highlighted

Incoming

Held

New call

New call using speakerphone

New call using headset

New call (from Home View)

Enter the phone number and tap .

Call forward

Enable/disable (from Home View)

Do not disturb

Enable/disable (from Home View)

Directories

Display contacts/recent calls (from Home View)

Messages

Call voicemail (from Home View)

Call voicemail (from Lines View or Calls View)

Tap Message Center and press Connect.

Settings

Open the settings menu

Soft keys

Mobile: Transfer call from mobile to phone set (*11)

New Call: Gives dial tone for rst available line

Paging: View and select Paging Groups

DND: Toggle the do not disturb feature

GuestIn: Enable hotelling guest

FUNCTIONS — IDLE

FUNCTIONS — RINGING

Answer

Answer with speakerphone

Answer with headset

Soft keys

Answer: Answer a new call on speakerphone

Silence: Ignore call (ringing continues on other devices)

New call: Ignore call and place new call

2 | Quick Reference Guide | Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones

Note: Depending on your conguration, certain soft keys and features

may not appear on your phone.

FUNCTIONS — IN-CALL

Hold

Highlight the call and tap the Hold soft key. Tap the Resume soft

key to resume the call.

Mute

Mute/unmute your microphone

End call

End an active speakerphone call

End an active headset call

Transfer call

1. Tap the Transfer soft key and call the other party.

2. Tap Transfer again upon answer or ringback tone.

3-way calling

Connect to the rst party, tap the Confrnc soft key. Dial and connect

to second party, tap Confrnc again.

To start a conference with an active call and a held call, tap the Join

soft key.

From Lines View or Calls View:

Hold: Hold all participants

End Call: Remove yourself from conference (but keep other

participants connected)

Manage: Manage each participant

Split: End conference and hold all participants

Soft keys

Hold: Place call on hold

End call: End the active call

Transfer: Start a call transfer

Confrnc: Start a three-way call

From Home View, tap New Call > Favorites to view your list of favorite

contacts. To dial, tap the favorite contact.

View and dial a contact

From Home View, tap Directories. To dial, tap the contact and then

the contact’s phone number.

Adding or modifying a contact

Add contact: Tap , enter the contact’s information,

press Save.

Update info: Select contact, tap , update the contact,

press Save.

Delete contact: Select contact, tap and then Yes.

Tap Directories > Recent Calls (from Home View) or (from Lines

View or Calls View).

Add caller to your Contact Directory

Sort and order calls

Filter certain calls

Select a call record to call that person.

1. Press Guest In, then enter your phone number, phone

extension and voice portal passcode.

2. Press Guest Out to end hotelling.

FAVORITES

CONTACT DIRECTORY

VIEWING RECENT CALLS

HOTELLING GUEST

3 | Quick Reference Guide | Polycom® VVX® 500 and Polycom® VVX® 600 Business Media Phones

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